Date Received: 2023-12-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My new loan service provider is Nelnet, which acquired my loan from Great Lakes. I attempted to pay my loan on XX/XX/XXXX at XXXX XXXX, with the due date of XX/XX/XXXX. Nelnet would not allow me to make a payment until XX/XX/XXXX and told me that I had to pay late. I just want to pay my loan on time.
Company Response:
State: CA
Zip: 92870
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Despite my previous complaint, and promise that the issue was resolved, NELNET has once AGAIN placed my account into forebearance despite me not approving it and repeated requests to opt out of any forebearance. The last time I spoke to an associate, in response to my previous complaint, they assured me this issue would never happen again and I would not be put into forebearance against my wishes. This will be my 7TH TIME requesting to be taken out of forebearance/deferment, with the previous six being assured " it shouldn't happen again. '' This is intentional by design on the part of Nelnet and should be considered fraudulent activity.
Company Response:
State: NC
Zip: 27616
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: Please have that account remove on my credit report
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelet not processing save program for my loan, still charging intrest and expecting payment.
Company Response:
State: OH
Zip: 43613
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have XXXX public student loans that transferred from Nelnet to XXXX in XX/XX/XXXX. The total amount of these loans is {$180000.00}. I reviewed my credit report after being rejected from refinancing private loans I hold and discovered that the Nelnet loans that were paid out and transferred to XXXX were listed as open. Due to this error, my credit report incorrectly shows I have an additional {$180000.00} in debt. I contacted both Nelnet and XXXX to try to remedy the issue. First, I contacted Nelnet through their online portal but was told that there was no issue with their reporting. I had not included my credit report because their online reporting function does not provide the option. To remedy this I sent, through certified mail, a copy of my credit report which showed the XXXX loans as open, the payout statement from Nelnet, and a statement from Nelnet stating my loans would be transferred to XXXX. This file was sent on XX/XX/XXXX and I received the confirmation of receipt by Nelnet on XX/XX/XXXX. I have not received a response from Nelnet on this issue as of XX/XX/XXXX. My credit report currently lists these Nelnet loans as open and the report shows the last update from Nelnet is XX/XX/XXXX. I sent XXXX the same information as well. I received a response that there are no issues with the active status and as such my credit report still lists the Nelnet loans as active and shows that I have an additional {$180000.00} in debt that is just my federal student loans duplicated. I believe that this inaccurate reporting XXXX have impacted my ability to refinance private student loans. I have attached the information sent to both companies.
Company Response:
State: FL
Zip: 32312
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hello, My federal loans were with Nelnet. But, once I enrolled into the XXXX program, they were transferred to XXXX in XXXX XXXX XXXX XXXX.. except for the accrued interest of over {$7200.00} ( the amount that went to XXXX was around {$2700.00} ). That {$7200.00} just mysteriously disappeared. Nelnet said I had a XXXX balance online for a year. I tried several times to contact Nelnet to get an explanation, but they provided none. When I contacted XXXX, they did respond and said the amount I owed them ( the {$2700.00} ) was all I owed. I paid off the small amount I owed to XXXX in XXXX of XXXX. If the {$7200.00} from Nelnet would have transferred to XXXX ( which I expect it should have done ), I wouldn't have paid off XXXX. I had credit already for 51 payments, plus 10 that just needed verification, out of the 150 required to have the rest forgiven under the PSLF program. After I paid XXXX off, I still contacted XXXX to confirm, and they responded with saying my account was paid in full. Every month, for a year, I would check the Nelnet account to see if it magically showed back up. From XXXX of XXXX until XXXX of XXXX, Nelnet showed a XXXX balance. Then, that XXXX ( XXXX ), it suddenly showed a balance- which I was never notified of by Nelnet. When I tried to make a payment, it wouldn't allow me! Not in XXXX, not in XXXX, and not in XXXX. Much less, for the whole year prior. Then, in XX/XX/XXXX, they were demanding a payment of around {$900.00}! And, now the monthly minimum is $ XXXX! I used to pay them much less per month when I owed a lot more. I can not afford that amount, and don't qualify for the SAVE program, or any of the other ones. I can't put it with the PSLF because Nelnet is not a servicer for that program. I contacted Nelnet again, and their response was useless. They had no answer as to why any of this occurred ( just as before ). What Nelnet has done ( and caused as a result ) seems like it can not be legal. They withheld all of this from me for over a year. They wouldn't let me make payments until XX/XX/XXXX, and they are asking for a minimum monthly payment I can not afford right now. After a year of checking that account and it always showing XXXX balance, one would assume it was never going to show up. I did my due diligence to try and get it resolved when it first happened. I don't know why they didn't transfer it all to XXXX - I would like to know that answer. And, I need the minimum payment to be way less - like $ XXXX. Different financial decisions would have been made if I knew this was going to happen. Nelnet denied me the opportunity to pay on it, include it in the PSLF program, or even take it into consideration in my financial planning. I have a daughter who has serious medical problems and needs major surgeries, I have a lot of bills ( like most of us ), and I can't pay what they're asking. As a side note, this isn't the first major issue I've had with Nelnet. For a very long period of time, it wouldn't show the actual balance on my loans. It hid the interest accrued. I contacted them multiple times about this, demanding that they correct that issue. I said then that it was unfair to not show the entire balance owed because it could cause one 's credit to get damaged if they didn't know they still owed anything. Additionally, they did not send statements out every month. That was spotty. This entire thing just feels unfair and illegal.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I received the discharge of a significant portion of my student loans due to close school discharge. I was attending the university XXXX XXXX XXXX XXXX. They automatically applied the discharge amount to other loans I had versus sending me a full reimbursement check. Instead of over XXXX being received I only was supposed to receive now only {$1400.00} which they sent to the wrong address after I updated my address with them.. I requested for the check to be re-issued it has not to this date. It has been over six months since I asked for the check to be re-issued but ultimately, I still have it issued with them automatically applying that discharge amount to other loans without my consent. I feel I shouldve received the full discharge amount back and had my choice about how much was going to be applied towards other loans.
Company Response:
State: MD
Zip: 21740
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet has wrongly declared my account as past-due for an amount way beyond what I am supposed to pay per month while paying on the SAVE plan. This can impact my credit and I am very angry, especially as my forbearance period has just ended and I am going to make my first payment of XXXX as scheduled on XX/XX/XXXX. I do not understand why Nelnet is saying I am past due.
Company Response:
State: CA
Zip: 92064
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am attempting to reach my service provider : Neltnet and determine the right loan repayment for me. They are completely useless when it comes to responding. I called Tuesday morning ( XX/XX/XXXX ) and was on hold for almost two hours. They never gave me an updated waiting time. I e-mailed them on XX/XX/XXXX. A month has passed now with no response. There has been NO updates from them.
Company Response:
State: MO
Zip: 65804
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loans were moved to Nelnet from Great Lakes back in the summer of 2023. I was notified that payments would resume in XXXX. I made an account, and set up auto pay to begin at the end of XXXX. Received email confirmation from Nelnet. Come back to my portal at the end of XXXX to see that no auto debit has been put on my account. Thought it must be an issue with the payment I put in, so I make a direct, one time payment to Nelnet to bring my account back into good standing. I get an email confirmation that my loan has been paid. Go back to my bank account the next week to see that payment still hasnt been pulled. Log back into Nelnet and I am now getting alerts that my payments are overdue. I continue this process, with no success. I am also not able to contact the loan servicer by phone and no one has returned my email requests.
Company Response:
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A