Date Received: 2020-12-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: THIS IS NOT A DUPLICATE COMPLAINT I have a student loan with Common Bond but Firstmark is the servicer. I applied for a forbearance in XX/XX/2020 and it was granted by the Note holder XXXX XXXX but Firstmark continues to report it late. I have all my e-mails and documents showing this but Firstmark and the credit bureaus have not corrected my credit report.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: As of XX/XX/2020 I received notification from XXXX that the results of my third attempt to amend incorrect data on my consumer file was deemed accurate by the creditor. To add insult to injury, not only did XXXX not remedy my file but they added additional incorrect reporting, which continues to hurt my credit worthiness. Despite me providing XXXX with supporting documentation in writing to subsequent my claim, along with specific instructions to remove those inaccurate items and provide me with the tools they used to verify their decisionI was unable to preclude any of those items. On XXXX, XXXX I spoke with an XXXX representative over the phone to air my grievances. We both agreed that the information was being reporting inaccurately. However, he advised he was unable to amend anything on his end without the confirmation from the original creditor. I then asked, if we both agree that it's inaccurate where does the responsibility fall on XXXX to remedy the situation. Also, why isn't XXXX being transparent about the investigation tools that are or are not being used to satisfy my claim. I feel both XXXX and the original creditor ( US Dept of Edu/Nelnet ) are in violation of the FCRA. I reached out to the creditor directly for resolution and they were unable to provide documentation to support the inaccurate information on my report. Someone has to step in. This is not ok
Company Response:
State: OH
Zip: 45069
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I see multiple 90-120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: ISSUE : XXXX XXXX FAILED TO GET ME DECENT JOB WITH MY XXXX DEGREE OBTAINED FROM THAT GRADUATE SCHOOL SINCE XX/XX/2016. NOW I HAVE MY XXXX XXXX AND ONLY DOING XXXX XXXX FREE WORKS AND NO PAYMENT. ALSO HAD PROBLEMS WITH XXXX XXXX XXXX, XXXX XXXX AND XXXX UNIVERSITY WHICH WERE FURTHER STUDIES AND NO TRANSCRIPT GIVEN SINCE THEY NEVER GAVE ME TIME FOR COURSES MAKE - UP AFTER DEATHS AND PERSONAL INJURIES WITH IN MY EXTENDED FAMILIES. SO FAR DEBT TOTAL AT ABOUT {$100.00}, XXXX AND NO JOB HELP AND OR SUPPORT PER PAYMENT. I AM A SPECIAL SENIOR AND SOME OF THEIR STAFFS NOT HELPFUL
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-01
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/2020 XXXX @ XXXX XXXX XXXX XXXX extension XXXX called my husband 's family members On XX/XX/2020 called my place of employment 5 times before XXXXpm harassing my coworkers for my information. This company is claiming I owe school loan debt that was paid back over 5 years ago. I will lose my job if they continue to do this.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2020-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I sent in letters to the credit bureaus stating that i had invalid and unverified information on my credit report and I have not heard anything back from the credit bureaus. Please remove the accounts from my credit report.
Company Response:
State: TX
Zip: 77063
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-30
Issue: Getting a loan
Subissue: Denied loan
Consumer Complaint: Tried to refinance my student loan debt and was denied. We have a mortgage showing in our credit that is being paid off and the company will not allow us to prove that it was paid off. Additionally, they will not quote what the rate will be even though they have pulled credit. This is an unfair business practice.
Company Response:
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2020-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I've seen no changes for the accounts that I have filed last month, I still see multiple 90 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-26
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I consolidated my all student loans in XX/XX/XXXX with the Department of Education. I had a loan with a private lender NELNET from my XXXX degree in XXXX. My original loan with them was $ XXXX and now it is close to $ XXXX. This lender was able to add 2 more subsidized loans when they found out I was consolidating all my loans. Now I have two separate loans one consolidated and 2 added ones for {$2100.00} each ( {$4300.00} total ). I do not want to keep in business them, they are trying to keep me as client and if I try to pay this off they will keep adding charges.
Company Response:
State: CA
Zip: 93940
Submitted Via: Web
Date Sent: 2020-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My daughter has a private student loan with XXXX XXXX XXXX. I am the cosigner and we elected the monthly interest only payment plan while she is still attending school. In XX/XX/2020 when my daughter was sent home from school due to Covid-19 she was unable to work. We decided to file for the Covid-19 deferment of her student loan payments for 3 months. In XX/XX/2020 we began receiving correspondence from XXXX XXXX about her deferment period being up on XX/XX/2020 and her loans would go back into repayment. The repayment details reflected an amount that was not just interest only, it also reflected a repayment amount as if she was in total loan repayment status. When I contacted Firstmark ( the company that serves the XXXX XXXX loan ) about this error I was told that this is " new '' and that they were trying to figure things out and asked if I could be patient. I was assured that in XXXX, we would begin a repayment amount that reflected interest only. I was understanding and agreed to be patient while they worked out the kinks. In XX/XX/2020 we received our first repayment bill due in XXXX. It was a very high amount and did not reflect the interest only. I called to have this corrected and paid the interest only that was owed. I was assured that this was being worked on and would be resolved by the next billing statement. In XX/XX/2020, again the bill was wrong and did not reflect the correct amount. I requested to speak to a supervisor. After going back and forth, the supervisor was able to see the error and adjusted my account. I was again assured that this issues would be corrected as they submitted an expedited request. This cycle of receiving incorrect bill repeated monthly and still continues today. I have been reassured on numerous occasitions that the issue would be corrected and expedited. I have been told that I can not speak to anyone above a supervisor, I have also been told that supervisors have not done their jobs by other supervisors. I was assured that we would not be sent to collections. In XXXX XXXX, my daughter received her first call from XXXX XXXX collections department. After she received this call, I contacted XXXX who indicated that no one called her as they had no record of her account being delinquent. This meant that the issue had been resolved and there was nothing they could do to assist me, On XX/XX/2020 my daughter received her second collections call from XXXX. This call resulted in them making her repeat a promisary statement about repaying her delinquent funds to Firstmark. My daughter was 200 miles away at school and has severe XXXX. Due to this, I contacted Firstmark again, and was told that they were fixing my account, however, there was nothing they could do to stop the calls and that we needed to deal with it. As of today, I am receiving bills with incorrect repayment amounts, as well as late charges for funds that we are not late on. In fact, we have not missed any payments, other than the 3 payments while the loan was in Covid 19 deferment. I was informed that this would be added to the end of her loan repayment schedule, which would extend her loan by 3 monthly payments to equal the 3 monthly payments that were deferred. This experience has affected both my daughters and my own mental health.
Company Response:
State: PA
Zip: 19061
Submitted Via: Web
Date Sent: 2020-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A