Date Received: 2021-05-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have 4 student loans with Nelnet. Nelnet is incorrectly reporting that my student loans were 150 days late twice, back in XXXX, and XXXX. My student loans were never late. I have contacted Nelnet and wrote letters regrading the issue and they have yet to remove the 2 late payments from 2017 and 2019. Also under 15 U.S Code 1681b Permissible Purposes of Consumer Reports I never gave Nelnet written consent to report these accounts. As a consumer these accounts must be deleted immediately, or i will seek monetary damages in small claims court in my city and sate. Under 15 U.S Code 1681b Permissible purposes of consumer reports i never gave Nelnet any written consent to report anything on my consumer report and no consent is IDENTITY THEFT.
Company Response:
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My wife and I recently refinanced her student loans with XXXX, who immediately sold them to this horrible company Firstmark. Our first payment of {$370.00} was due on XX/XX/2021. Our bank paid them electronically on XX/XX/2021 in the amount of {$600.00}. First mark is claiming that didnt happen and if it did I have to prove it by sending them an email with pictures of the check front and back. There is no check ... it was an electronic funds transfer. My bank helped us get copies of my bank statement, payment history and electronic confirmation number. I emailed it all to them and in response they emailed us back saying they could verify our identities. Everytime I call they tell me no payments have been made, tell me to email, put me on hold, and then hang up. I've tried to start an online account but when I do they tell me I already have one ( I don't, I've never done business with them before ) when I request a user name or password reset they tell me I dont have an account set up. They're taking our money, claiming they arent and demanding more. Not sure what to do. Why would our government give people like this a license to operate?
Company Response:
State: CT
Zip: 06492
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I been XXXX sinse I was 14 years of age I am now XXXX years old. I tried college at XXXX University online. I stopped after 2 months. I was approved XXXX waiver. I did it my doctor signed it several times. And every year they keep saying I owe. It should be off my credit report and they won't work with me they said over and over again that u got ta file again. I filed like 4 times and was approved for 1 year and thry said it got ta be 2 years I will every step under XXXX guidelines to get this removed. Even contacted my stats congressman in maryland. Please help me
Company Response:
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Below please find a copy of the complaint I sent to the three credit bureaus. I am writing to dispute the following information in my file. In XX/XX/2020, my student loan company Nelnet Loan Services Inc. hereinafter ( Nelnet ) either intentionally, recklessly, or negligently reported all my loan statues as 90 days late in the middle of the pandemic. Nelnets report that my loans were 90 days late is inaccurate for several reasons. First, simply look at my credit report, in XX/XX/2020 Nelnet reported all my accounts as current, how is it possible for me to be 90 days late only one month later. The only notice I had that I was late was when I received the notice from XXXX XXXX. My Credit drooped over 100 points, I was furious. I contacted Nelnet and their holding message said, I didnt need to do anything during the pandemic. When I finally spoke to someone, they informed.me that I was 90 days late. I told them how is that possible when they just last month reported me on time, and they could not answer. When I asked why no one had ever contacted me via phone or email, I discovered that they had the incorrect phone number and email address. I have had the same phone number for 21 years and the same email address for the last 5. Furthermore, my contact information was sufficient for the previous owner of the loan to contact me via email and via phone. If there was any error with my contact information it is because of XXXX intentional, reckless, or negligent acts. When I contacted Nelnet and made them aware I could not make the monthly payment they immediately made my loan current without even providing them with a payment and instructed me to file for a repayment plan with the government. After filing my paperwork with the government, I was given payment terms of XXXX $ for a year starting in approximately XX/XX/2021. Nelnet is the one to blame for my being reported 90 days late I did nothing wrong. Had they simply contacted me like the last owner of the loan did the loan would never have been reported 90 days late. Because of XXXX action I lost out on a car loan and an apartment. I am requesting that the loan status for all Nelnet loans in XX/XX/2020 be changed to current and the designation of 90 lay payment status be IMMEDIATELY removed to correct the information. Please investigate this matter and correct the disputed items IMMEDIATELY. Please also be aware a copy of this letter is being sent as a complaint to the consumer financial protection bureau and I will be contacting an Attorney and pursuing legal action against both you and Nelnet. You company is negligent for allowing an account to be reported 90 days late before it has first been reported 60 and 30 days late. Your negligence is as much to blame in the falsities on my credit report as XXXX. Your company has a duty to report my credit accurately and you breached that duty ny allowing my account to be listed as 90 days late before first being listed as 30 and 60 days late.
Company Response:
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XXXX, as a high school freshman, I knew one day I would be a college graduate. Born to parents who struggled financially, no college fund was established for me. Neither of my parents graduated from college, and were ill-equipped or knowledgeable regarding the financial expectations of attending university. If I attended college, I would be responsible for paying for it, and I would eventually use student loans to do so. Fast forwarding to XXXX, in a focused effort to improve my overall credit score, I have been working with a financial planner. After reviewing my debts, I was made aware of illicit practices regarding the distribution of payments for my student loan with Nelnet. The overall student loan has been broken into 6 groups, two of which have been paid off. * ( Dollar amounts are rounded down, and do not reflect change ) The details of the remaining groups are as follows : Group 1 ) The original loan amount was {$7700.00} issued on XX/XX/XXXX. The current outstanding balance is {$6000.00}. During the history of the loan, {$3300.00} has been paid, with {$2100.00} going to principal, {$1000.00} going towards interest, and {$100.00} going towards fees. The interest rate is 2.43 %, and the daily accrual is {$.00}. This group is categorized as a FFELP Subsidized Stafford Loan. [ See enclosed attachment : pages 2, 5-12 ] Group 2 ) The original loan amount was {$8500.00} issued on XX/XX/XXXX. The current outstanding balance is {$8600.00}. During the history of the loan, {$4300.00} has been paid, with {$2600.00} going to principal, {$1500.00} going towards interest, and {$120.00} going towards fees. The interest rate is 2.43 %, and the daily accrual is {$.00}. This group is categorized as a FFELP Unsubsidized Stafford Loan. [ See enclosed attachment : pages 2, 12-19 ] Group 3 ) The original loan amount was {$6700.00} issued on XX/XX/XXXX. The current outstanding balance is {$7300.00}. During the history of the loan, {$3700.00} has been paid, with {$950.00} going to principal, {$2600.00} going towards interest, and {$120.00} going towards fees. The interest rate is 6.8 %, and the daily accrual is {$1.00}. This group is categorized as a FFELP Subsidized Stafford Loan. [ See enclosed attachment : pages 2, 19-26 ] Group 4 ) The original amount was {$1200.00} issued on XX/XX/XXXX. This loan group has been paid in full ; however, at the termination of the loan, the balance was {$1700.00}. During the history of the loan, {$2500.00} was paid, {$1900.00} going towards principal, {$560.00} going to interest, and {$24.00} going towards fees. The interest rate on this loan was 6.8 %, and the daily accrual was not documented in the historical information provided by Nelnet on XX/XX/XXXX. This group was categorized as a FFELP Unsubsidized Stafford Loan. [ See enclosed attachment : pages 2, 26-32 ] Group 5 ) The original loan amount was {$18000.00} issued on XX/XX/XXXX. The current outstanding balance is {$14000.00}. During the history of the loan, {$5500.00} has been paid, with {$2300.00} going to principal, {$2900.00} going towards interest, and {$170.00} towards fees. The interest rate is 3.5 %, and the daily accrual is {$1.00}. This group is categorized as a FFELP Subsidized Consolidated Loan. [ See enclosed attachment : pages 2, 32-39 ] Group 6 ) The original amount was {$1700.00} issued on XX/XX/XXXX. This loan group has been paid in full. During the history of the loan, {$1300.00} was paid, {$1500.00} going towards principal, {$270.00} going to interest, and {$14.00} going towards fees. The interest rate on this loan was 3.5 %, and the daily accrual was {$.00}. This group was categorized as a FFELP Unsubsidized Consolidated Loan. [ See enclosed attachment : pages 2, 39-46 ] After reviewing my student loan history, I have several complaints I would like to register : 1 ) During the course of my student loan history, I have returned to school, and during my return, I am aware some of my loan groups acquired interest ; however, after I graduated, and returned to paying my student loans, there were on-time payments made and no money was applied to the principal of specific groups. All the money was applied to interest. In fact, some of the student loan groups have experience no principal impact after years of student loan repayments. Even though the repayment plan was later changed to a graduated extended repayment plan, money should have been applied to the principal. Even when an additional payment was made immediately after a regular on-time payment, money was still applied to interest. ( See enclosed attachment : page 45 and 46- Payment made to Group 6 ). 2 ) During the global pandemic beginning XX/XX/XXXX, student loan interest on federal student loans with FFELP were supposed to be suspended ( this was the case with my FFELP loans through Granite State Management Resources ) ; however, Nelnet never suspended the student loan interest. When I called to inquire about canceling the interest, they said these were not federal loans ; on the other hand, when I called in XXXX to negotiate the interest rate, I was told the interest rates are not negotiable because they are federal loans. 3 ) During the XXXX school year, while working as a full-time teacher in a Title I school, I was denied the Teacher Loan Forgiveness, which according to a loan officer, XXXX, at Nelnet, I qualified. Since that time, thousands of dollars in interest have been accrued. When I inquired why my loan forgiveness was denied, they said because I had a student loan before XX/XX/XXXX ; however, none of my loans were issued before XXXX. Previous actions taken : I have reached out to Nelnet on multiple occasions to discuss the acrimonious practices regarding my student loans, and the bad faith and incongruent practices displayed by the company during the history of my student loans. It is truly frustrating when there are individuals who intentionally defer their student loan repayments and die still owing the debt ; however, a responsible citizen, like myself, who understands the concept of a promissory note, and repayments is repeatedly diverted to assuage my response.
Company Response:
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2021-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Nelnet student loan services did not properly inform consumers regarding placing commercial student loans into forbearance during the COVID-19 pandemic. Nelnet representative stated while federal student loans were automatically placed in forbearance consumers would have to call Nelnet and request to have commercial loans placed in forbearance. Consumers would find out about commercial loan forbearance only if a call was placed to Nelnet by the consumer. My commercial loans were placed in forbearance and is still reporting more than 120 days late. I have tried numerous times speaking with Nelnet representatives to have the late inquiries brought current on my credit report as my federal student loans have been without success no assistance regarding what needs to be done to expedite the process. I spoke with XXXX in the solutions department who states he will file a consumer complaint on my behalf regarding my concerns. This representative was not informative nor helpful.
Company Response:
State: SC
Zip: 29210
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX I was not given the opportunity to put my loans into deferment by Firstmark Services and they subsequently put my loans into collection without proper notice for me to submit paperwork on time. In XXXX of XXXX I submitted a case to the Minnesota Attorney General 's office who after working with Firstmark was able to get the loans removed from collections and put back into good standing and into deferment for the next year. Last XX/XX/XXXX I checked my credit report to find that Firstmark never removed the reporting of collections on my student loans and still reported them in collections even though they agreed they should never have gone to collections at all. At that same time I found that they put a late on my credit report for XX/XX/XXXX when the Firstmark representative affirmed to me they should have been reported as deferred due to COVID-19. I attempted to work with Firstmark through the Minnesota Attorney General 's office again with no resolution. The Minnesota Attorney General 's office agreed that my situation should be remedied but Firstmark was not willing to look into my case and provide a resolution. Attached is correspondence from XXXX ( the original case ) and XXXX when attempting to resolve the XXXX case and XXXX case.
Company Response:
State: MN
Zip: 55423
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I already reached out to the credit bureaus and to USDOE/GLELSI and notify them of their error posting of information on my report. I have been monitoring my credit report for any changes since my several dispute letters, but I am yet to see the correction that I asked for and desperately need. I requested to generate me personally with a detailed description of the procedure designed to verify the account is " accurate '' but as of the moment, no information received. I had also requested the actual proof, physical firsthand documentation of the payment history but I did not receive what I asked.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 70072
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I DID NOT CONSENT NOR AUTHORIZE THE FURNISHING OF MY CONSUMER REPORT AS A FEDERALLY PROTECTED CONSUMER ACCORDING TO: FCRA 15 USC - 1681b(a)(2) 1681d(a)(1)(A)(B) 1681e(a)(b)(c)(e) FDCPA 15 USC- 1692e(a)(b) ACCOUNT#XXXX
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2021-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I DID NOT CONSENT NOR AUTHORIZE THE FURNISHING OF MY CONSUMER REPORT AS A FEDERALLY PROTECTED CONSUMER ACCORDING TO: FCRA 15 USC - 1681b(a)(2) 1681d(a)(1)(A)(B) 1681e(a)(b)(c)(e) FDCPA 15 USC- 1692e(a)(b) ACCOUNTXXXX
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A