NELNET, INC.


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"Products" offered by NELNET, INC. with at least one, but usually more complaints:

Checking or savings account - Checking account
Consumer Loan - Installment loan
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Debt settlement
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

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Complaint ID: 8047515

Date Received: 2023-12-23

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: The financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services. XXXX, XXXX, XXXX

Company Response:

State: GA

Zip: 31204

Submitted Via: Web

Date Sent: 2023-12-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8047157

Date Received: 2023-12-23

Issue: Dealing with your lender or servicer

Subissue: Trouble with how payments are being handled

Consumer Complaint: Nelnet 's website is completely broken, so I am unable to advance through the website enough to make a payment. I have sent emails since mid-XXXX requesting assistance in making my payments and have gotten no responses. They do not answer the phone, so I wouldn't be able to make a payment over the phone. There is no where to mail a check. I'm concerned I'm going to get hit with missing a payment, when it's not my fault that I can't make the payment. I was originally concerned with security issues with their website, but now that I see that I can't even get through enough of the website to even enter my information at all, there are clearly bigger problems going on at their company, and I don't deserve to suffer because of it.

Company Response:

State: OK

Zip: 73132

Submitted Via: Web

Date Sent: 2023-12-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8046916

Date Received: 2023-12-23

Issue: Dealing with your lender or servicer

Subissue: Trouble with how payments are being handled

Consumer Complaint: I applied for the SAVE plan about 3 months ago on account XXXX. I have uploaded everything on Nelnet that is required for the SAVE plan to be processed. I have called multiple times the customer service representatives and they just keep telling me its going to be processed in a couple weeks in XXXX, XXXX, and in XXXX. The problem is that I have XXXX in student loans from school and it keeps accruing interest while on the standard repayment plan instead of save. I keep trying to call them but it takes 2 hours to reach any representatives only to get told it will get processed in a couple weeks then never processes. The payments keep getting deferred but I am interested in paying the payments on the SAVE plan but Nelnet it taking a ridiculous time to process.

Company Response:

State: IL

Zip: 60647

Submitted Via: Web

Date Sent: 2023-12-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8046099

Date Received: 2023-12-23

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: The US Department of Education has not hired Nelnet ED to service this federal consolidation loan orginated by the XXXX XXXX XXXXXXXX XXXX on XX/XX/XXXX for a XXXX XXXX in the amount of {$49000.00} now reporting as {$80000.00}. This why Nelnet ED has not supplied the federal student loan accurate payment history from XX/XX/XXXX until XX/XX/XXXX to the credit reporting agency. The credit reporting agency is not reporting month by month payment history of this federal student loan from XX/XX/XXXX until present. I have not made any payments and not requested any deferment or foreberance. The credit reporting agency and Nelnet ED is not reporting this defaulted federal student loan month by month payment history. The CRA are required to report the complete accurate payment history month by month of the federal student loan.I wrote Nelnet ED that I am not paying a XXXX on their federal loan terminated by the US Department of Education Generl Counselor on XXXX The Fair Credit Reporting Act, CFPB and I request the CRA to report on my online credit report the complete accurate payment history of federal student loan from XX/XX/XXXX until XXXX immediately. XXXX and XXXX are In violation of the Fair Credit Reporting Act and the CFPB for not reporting the complete accurate payment history of the federal student loan accoun tand must remove the account immediately. If the CRA have any problems. The CRA to address their concerns to the legal furnisher of the account the US Department of Education General Counselor.

Company Response:

State: MI

Zip: 48075

Submitted Via: Web

Date Sent: 2023-12-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8045973

Date Received: 2023-12-22

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: In XX/XX/2023 I transferred my student loans from Nelnet to XXXX for repayment. After my loans were transferred to XXXX, Nelnet failed to " close '' or " transfer '' my loan accounts on my credit report. I have contacted Nelnet three times by phone to have this complete and even filed a dispute with Nelnet to have them close the accounts. They sent me a statement in the mail that says their accounts are correct and have been transferred when they are not. My credit report is taking a hit because it is reporting that I owe double the amount of student loans when I have only XXXX servicer for them, which is XXXX. I should not have an open account with Nelnet as I have not had them for my loan servicer since XX/XX/2023. This is affecting my daily life as I have tried to apply for other loans and can not be approved because my debt ratio is too high due to the incomplete task that Nelnet is failing to accomplish on my behalf. I filed a dispute on XXXX for all my Nelnet accounts, which came back that the consumer disagrees with my statements. I have paper work stating when XXXX took over and that my accounts with Nelnet were transferred.

Company Response:

State: PA

Zip: 18976

Submitted Via: Web

Date Sent: 2023-12-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8044799

Date Received: 2023-12-21

Issue: Issue with income share agreement

Subissue: Payment issues

Consumer Complaint: My name is XXXX XXXX I am part of the XXXXXXXX XXXX XXXXXXXX lawsuit. I applied for a borrowers defense application in XXXX regarding XXXX XXXX XXXX XXXX CA being a predatory school. I attended that school like thousands of others believing in the promise of a career. instead I now work as a XXXX. I took out loans over {$54000.00} to pay for tuition it was a two year technical school.when I XXXX i did not get any help with job placement. In regards to XXXX XXXX XXXX some people are eligible for a refund. I was told that my loans were commercial I would not qualify. XXXX XXXX was on exhibit XXXX as being a predatory school. My lender was Nelnet I paid off my student loans in XXXX. I think that I should get my money back being that they were found guilty.

Company Response:

State: CA

Zip: 90280

Submitted Via: Web

Date Sent: 2023-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8044659

Date Received: 2023-12-21

Issue: Dealing with your lender or servicer

Subissue: Trouble with how payments are being handled

Consumer Complaint: My initial student loan was due XX/XX/23 for {$330.00}. I made payment online, with my correct banking information, and received a confirmation email from Nelnet of payment received. There has been no payment applied, and now Nelnet is telling me my payment is more than 15 days late and I have an outstanding balance of double my initial payment. They are impossible to get in touch with ( hours and hours waiting on hold via phone, including today XX/XX/23 ; completely ignoring any emails ( sent XX/XX/23 asking for clarification/help ) ; even social media is useless ). Is there any way to move to a different servicer? Great Lakes had none of these issues. Nelnet has been nothing but impossible to deal with. Just incredibly frustrating and now it's starting to impact me financially and emotionally.

Company Response:

State: KS

Zip: 662XX

Submitted Via: Web

Date Sent: 2023-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8043238

Date Received: 2023-12-21

Issue: Dealing with your lender or servicer

Subissue: Trouble with how payments are being handled

Consumer Complaint: XX/XX/XXXX : I researched Nelnet 's quoted payoff amount for all of my student loan groups and made an online payment of {$20000.00} on my Nelnet account. I received a payment confirmation email from Nelnet confirming that I made a payment of {$20000.00} to XXXX XXXX XXXX in my account and that the payment effective date is XX/XX/XXXX ( see attached documentation ). *I attempted to speak to a Nelnet representative prior to making an online payment because the payoff was so large that I wanted to make sure Nelnet was going to process in a timely and appropriate manner ( i.e. paying off the entire group of loans to a XXXX balance before any extra interest accrued ). I waited on hold for 80 minutes before the line was disconnected before choosing to paying off my loans through the website. * XX/XX/XXXX : I go to my Nelnet account hoping to see the {$0.00} XXXX balance in order to save this documentation. Instead, I see that Nelnet has incorrectly applied my payoff payment to my student loans and is expecting me to continue to pay on one of the XXXX XXXX XXXX with a payment due date in XX/XX/XXXX ( see attached documentation ). Nelnet 's online payment process confirmed that I was paying on XXXX XXXX XXXX, as did the confirmation email, yet Nelnet has only applied my payoff payment to three of my four student XXXX XXXX XXXX, specifically XXXX XXXX XXXX, XXXX, and XXXX ( see attached documentation ). Nelnet ignored student XXXX XXXX XXXX XXXX, leaving it open to accrue interest, and applied the payoff payment amount for XXXX XXXX XXXX to XXXX XXXX XXXX effectively stealing the {$7600.00} meant to payoff XXXX XXXX XXXX ( see attached documentation ). {$9500.00} of my {$20000.00} payoff payment was applied to XXXX XXXX XXXX which only required a payment of {$1900.00} ( {$1800.00} principal + {$30.00} interest as of XX/XX/XXXX ), leaving the {$7600.00} meant for XXXX XXXX XXXX in some kind of Nelnet financial limbo ( see documentation ). In the meantime, Nelnet has left XXXX XXXX XXXX open, accruing interest, and expects me to start making payments in XX/XX/XXXX. *On XX/XX/XXXX, after seeing this error, I emailed Nelnet through their website and called Nelnet via the phone number they list at the student loan contact number on their website. That evening, I spent approximately 3 hours in total on hold with Nelnet. After the first two hours on hold, a Nelnet representative named " XXXX '' answered and I explained this to her. She told me she could not fix the error, but that she would inform the correct department and asked if I would like to pay the accrued interest. After I explained that I felt I should not be charged for the interest that accrued due to Nelnet 's misapplication of my payoff payment, she told me that I would have to speak to a supervisor and placed me on hold for another hour before the call was disconnected. I have not been able to speak to another person from Nelnet since XX/XX/XXXX and I feel their system is designed to dissuade their customers from trying to speak to a representative.

Company Response:

State: IN

Zip: 46032

Submitted Via: Web

Date Sent: 2023-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8043108

Date Received: 2023-12-21

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: According to 15 U.S. Code 1681n - Civil liability for willful noncompliance which states : ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; ( 2 ) such amount of punitive damages as the court may allow ; and ( 3 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. ( b ) Civil liability for knowing noncompliance Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or {$1000.00}, whichever is greater. According to my reports on XXXX, XXXX and XXXX, they were all in violation of these terms.

Company Response:

State: IN

Zip: 46268

Submitted Via: Web

Date Sent: 2023-12-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8040944

Date Received: 2023-12-21

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I am invoking my rights protected by the Federal Credit Reporting Act as a federally protected consumer, in accordance with 15 USC 6802 I XXXX XXXX am now OPTING OUT of ANY AND ALL Authorization I, the consumer may have given to written, unwritten, verbal or non verbal to report my nonpublic personal information. DEPARTMENT OF EDUCATION / NELNET is in violation of the XXXX XXXX XXXX XXXX as well as 12 CFR 1022.24 Reasonable opportunity to opt out because I was never notified by DEPARTMENT OF EDUCATION / NELNET that my nonpublic personal information was going to be shared to non affiliated third parties such as XXXX XXXX XXXX XXXX XXXX et al and I was NEVER GIVEN THE CHANCE TO OPT OUT. Also, 15 USC 6508 states that I have the option to opt out of any account reported to my credit report and I am supposed to receive an opt out notice every thirty ( 30 ) days which DEPARTMENT OF EDUCATION / NELNET never sent to me. I am hereby exercising my rights under 16 CFR 313.7 Form of opt out notice to consumers. Also, DEPARTMENT OF EDUCATION / NELNET violated the terms and conditions within their banking agreement, because DEPARTMENT OF EDUCATION / NELNET states that they do not provide consumer information to third-parties which they violated by reporting my nonpublic personal information to the credit reporting agencies listed above. According to 15 USC 6802 B ) I am supposed to receive THREE different disclosures before my nonpublic personal information is shared but I never received notice. I am hereby invoking all rights under to OPT OUT and to Privacy protected by 15 USC 6802 B, 12 CFR 1022.24, 15 USC 6508, 16 CFR 313.7, the Privacy Act of 1974 et al. Please see 15 USC 6802 B ) OPT OUT below. A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. DEPARTMENT OF EDUCATION / NELNET is in clear violation of 15 USC 45 - Unfair methods of competition for their failure to update the records after receiving tender of the full balance of the debt in accordance with the Electronic Funds Transfer Act as well as their acts of securities fraud and Tax evasion which I intend to report as a whistleblower via form IRS form 3949A. To conclude, the above listed credit reporting agencies are in violation of 15 usc 1681 sec 604a section 2, because it states that a Consumer reporting agency can not furnish an account w/o my written instruction. I did NOT give consent nor written instruction to XXXX XXXX XXXX XXXX XXXX to report the DEPARTMENT OF EDUCATION / NELNET account and supporting nonpublic personal information such as the transaction history and balance. Also, The credit reporting agencies are in violation of 15 usc 1681 sec 604a section 2, because it states that a Consumer reporting agency can not furnish an account w/o my written instruction. I did NOT give consent nor written instruction to XXXX XXXX XXXX XXXX XXXX to report my nonpublic personal information. .

Company Response:

State: NJ

Zip: 088XX

Submitted Via: Web

Date Sent: 2023-12-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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