Date Received: 2023-04-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Private loans were transfered from XXXX XXXX to Nelnet last month. For some reason they were transfered in an income-based repayment status. I was not on an income-based replayment plan with XXXX XXXX and was paying more than the minimum payment per month. Nelnet refuses to allow me to auto-draft more than my minimum monthly payment while my loans are in this status. They are insisting that they charge me a fee to get my loans out of this status. This feels predatory and intentional to make it harder for students to pay back loans so more interest will capitilize. It also took me months to get my account set up when my federal loans were transfered earlier this year. Nelnet uses XXXX incompetence to try and force users into more debt and they need to be investigated. I never had any similar problem with XXXX XXXX or Great Lakes.
Company Response:
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: From XX/XX/2023 to present Representatives from Nelnet , Inc. keep calling me XXXX to XXXX times a day harassing me. I told them that I wanted them to cease and desist from calling me and to send all correspondence via email or mail. They disregarded my rights and continue to call. On XX/XX/2023 I sent a negoitable instrument to Nelnet Inc. to settle the student loan debt that claimed I owed them. Then on XX/XX/2023 I receive a letter in the mail from XXXX XXXX XXXX XXXX XXXX stating that Nelent , Inc. informed them that I was seriously delinquent on my student loans and I will be in default. The letter stated that my account will be turned over to the federal government for collection which could result in : XXXX of tax refund, wage garnishment, loss of federal student loan benefits and my account is being reported to the national credit bureaus which is damaging my credit score and ability to obtain credit.
Company Response:
State: MI
Zip: 48101
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My student loan was discharged because the Department found that XXXX XXXX XXXX XXXX engaged in widespread misconduct that violates consumer protection laws under the borrower defense regulations.I attended to XXXX XXXX XXXX XXXX while operated from XX/XX/XXXX through its closure in XX/XX/XXXX. During the time I was charged and fully payed over XXXX dollars. From XX/XX/XXXX to XX/XX/XXXX I struggled with my credit and affected me economically. I contacted the company on XXXX for refund but did not received any information.
Company Response:
State: CA
Zip: 90023
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XX/XX/XXXX my student loan accounts that had late payments were disputed and a response was given of updated. No changes were made or verified. I contacted Nelnet who advised me they are not showing me as late and can not see before XX/XX/XXXX and that I needed to contact XXXX student aid. I contacted XXXX with XXXX student aid on XX/XX/XXXX who advised Nelnet should have the history of my loan and to give them a call back. I have spoken to XXXX from Nelnet who advised she can not view this information and I would need to contact my previous loan company. This company was XXXXXXXX XXXX XXXX who no longer services or can be contacted. I have never been late on any loan and they have always been in deferment. Please update or remove the accounts if unable to resolve the issue.
Company Response:
State: VA
Zip: 23666
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: nelnet / XXXX XXXX account XXXX $ XXXX XXXX XXXX is the cfo this acct is on my reoprts and need to be updated as paid in full and updated per law 12 usc 1813 as soon as possible
Company Response:
State: VA
Zip: 23701
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX, I initiated a student loan refund request with Nelnet for the payments made during the eligible period covered by the COVID-19 payment pause, for the sum total of {$6100.00}. Nelnet later informed me that my refund request had been approved, and the loan balance was reinstated on my account. However, I never received the check. I understood that things were delayed, so I waited. No check arrived. On XX/XX/XXXX, I called to ensure that the check was on its way. I was told that the check had been mailed back in XXXX. I told the Nelnet representative that the check never arrived at my house, and asked them to do a stop check and reissue. I confirmed that the address they had for me was correct -- it was. The representative informed me that the check would be reissued. However no check arrived. Meanwhile the loan balance of {$6100.00} was sitting on my account. On XX/XX/XXXX, I called again, and was told that the request for a check reissue had never even made it to the " research department '' for investigation. I was told that the research department would be calling me within a few days to follow up with a few questions. No one ever called me. A week later, on XX/XX/XXXX, I called again, and was told once again that the request was likely waiting with the " research department ''. I asked if I could speak to the research department directly, and was told no. I asked if the representative could speak to them directly, and was told that the representatives in different departments are not allowed to directly contact each other at all. The research department has apparently been unresponsive to the customer service representatives, but no one is allowed to call them. I said that the next step for me would be to file an official complaint, because at that point they are saying that I owe them {$6800.00} which they never refunded to me, a loan balance which has been sitting on my account since XX/XX/XXXX and for which they refuse to do a simple stop check and reissue to remedy the lost check. Not only that, but they refuse to even submit the request to the proper department. They continue to say that they " are working on it '' but the request is going nowhere and not even being addressed by the people whose job it is to address it. Meanwhile this {$6100.00} debt balance is on my credit report yet I have not seen the refunded money.
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had a payment due to Firstmark Services, my private student loan company, on XX/XX/XXXX. I was unaware that I still had an outstanding balance because I had refinanced my loans and was under the impression that the entire balance was paid by the company I refinanced with, so I thought my account was closed. On XX/XX/XXXX, when I became aware that I had an outstanding balance, I made my payment of the original balance owed, {$94.00}, as well as a {$5.00} late fee, for a total payment of {$98.00}. I made this payment over the phone with a representative from XXXXXXXX XXXX XXXX ( the bank affiliated with Firstmark ) who had called me to request the payment. I was told on that phone call that I had now made my last payment and that my account would be closed. This payment was taken from my bank account on XX/XX/XXXX. For the now over two months following my XX/XX/XXXX payment, I have continued to be told by Firstmark that I owed the payment and that my account was past due. My credit report did, and still does, reflect that this amount is past due, and as a result my credit scorXXXX has dropped around XXXX points in total. I have made several calls to Firstmark and XXXX XXXX XXXX and have spoken with several representatives to try to resolve this issue to no avail. I provided a highlighted bank statement to Firstmark to prove that I made my payment. When the payment was still showing past due, I called to follow-up and was told that the bank statement was not enough and that I needed to provide either a tracing number for the payment or a digital check. I called my bank and got the tracing number as there was no digital check for the transaction because it was made over the phone. I provided Firstmark with the tracing number. Yet again, I heard nothing from Firstmark and had to call to follow-up when I saw that the payment was still showing past due. During my follow-up call, I was told that the tracing number was not enough proof and that I needed to provide a digital check. I explained that my bank said there was no digital check and they asked me to call my bank back to try again to obtain the digital check. I called my bank and was told the same -- there are not digital checks for phone-initiated payments. When I informed Firstmark of this, a representative told me there was nothing more they could do to help me. I finally spoke to a supervisor and they said " the tracing number was enough '' to prove that I made the payment and that Firstmark must have mistakenly applied the payment to someone else 's account and that they would begin searching to see where the payment went. However, it is now over a week later and still there has been no movement on the process. I believe that they are now trying to work on resolving the issue, but it is unacceptable that it took so long for them to believe me and to take action. I have now spent hours on the phone over the course of weeks trying to resolve an issue that Firstmark caused by misapplying my funds. Some background information that I think is helpful to understand the very small amount of money that they are harassing me for : my original loan was for {$20000.00}, and with interest accrued, it ended up being around {$34000.00} that was paid to Firstmark. They are making this big deal over a {$94.00} payment -- less that 0.5 % of my total loan amount. I will say that most representatives I have spoken to have been friendly and tried to be helpful ; however, some of the reps have implied that I have lied about making my payment. I was also told by a supervisor that I made the payment through a collections agency ( XXXX ) and that it was XXXXXXXX XXXX fault the payment never made it through and I was told to call them about it -- XXXX had not spoken to me except once about a week prior when I informed them that I had made the payment to Firstmark on XX/XX/XXXX. I have been put through so much by Firstmark and have expended so much time and energy for something that was not my fault. I am starting to believe that this will never be resolved unless I make the payment again -- something that is completely unfair and I will not do.
Company Response:
State: AZ
Zip: 85015
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was transferred from Great Lakes to Nelnet for my federal student loans on XX/XX/XXXX. My loans have been in Covid Forbearance since the beginning of Covid and I have made payments towards them ( XXXX this year alone ). I have XXXX accrued interest as I have been making payments and the interest rate has been XXXX Today, XX/XX/XXXX, I get a notice that my account is ready at Nelnet. When I log in I noticed that my account has accrued interest in the amount that is equal to 14 day across both loans ( note that is 14 days between XX/XX/XXXX and XX/XX/XXXX ) I call them to remedy the mistake, they tell me it is because I have accrued interest since before Covid. I tell them that is impossible as I have payment receipts as well as emails from Great Lakes about this transfer that state I have a {$0.00} interest balance AND the math is exactly 14 days, they do not believe me I fear that they are going to continue to charge me interest every day, incorrectly and illegally, and I can not stop them The documents I have uploaded : Greak Lakes XX/XX/XXXX XXXX - Receipt of payment in XX/XX/XXXX that shows XXXX accrued interest Great Lakes Nelnet XXXX - Notice from Great Lakes that my loans will transfer on XX/XX/XXXX and that I have {$0.00} in accrued interest Nelnet Loan Info XXXX - My accounts at Nelnet as of XX/XX/XXXX that show that I have accrued 14 days of interest
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a XXXX XXXX XXXX. Firstmark sent me forms to complete. During this time, my account was in administrative forbearance. However, Firstmark XXXX reported late payments in XXXX, XXXX and XXXX. Most recently in XXXX, when my account entered repayment without my knowledge, they send the notice by USPS to an OLD address. My address has been updated by email and phone on three occasions in XXXX and XXXX. When Firstmark was made aware, they instructed me to dispute with credit bureaus rather than fixing it themselves. When I disputed through credit bureaus, they refused to fix their error despite my credit report even showing the updated address. Moreover, the terms of the loan state that as a resident of Maine, I was eligible for loan discharge due to XXXX XXXX XXXX proven by the form they required my doctor to complete. Yet, they continue to deny, delay and refuse to fix my credit report which caused me to lose a mortgage and reduced credit rating. XXXX continues to deny my discharge and is punitive with reporting. I need help.
Company Response:
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: spoke with a representative a couple of weeks ago changing the mailing address as well as not using my email address for communication. I spoke with a representative today I received mail stating that my student loan with Nel net was signed up for auto debit on XX/XX/XXXX. Which I never signed up for nor did I ever give them my bank account number. The representative would not veto the account number until I provided her the last four digits of my account number which I decided not to. After that she deleted the bank account information off my account. Later I checked some reviews with Nelnet and noticed that there were several complaints with company, they state that this loan provider is backed by the Federal Government. On XX/XX/XXXX. I received this letter from : Click here to view this email as a web page. Federal Student Aid Apply Now for Student Loan Debt Relief! The representative asked questions such as my income, household size, employment status. Told her that I am currently unemployed since XXXX. Asked if I refused employment at any staffing agency, I told her I have been actively applying for employment since XXXX after resigning from a company where I was being discriminated. I have applied at these companies. Told her that because of being unemployed for so long in California, I will be relocating out of. California to better career opportunities and affordable housing and hopefully less race discrimination. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, The Student Loan Debt Relief Application is available! As part of the Biden-Harris Administrations one-time student loan debt relief plan, you can apply NOW for relief of up to {$20000.00}. Please note I also received notification that XX/XX/XXXX I also received notification that they received my application. XX/XX/XXXX I received this email. Due to a vendor error, you recently received an email with a subject line indicating your application for the one-time Student Loan Debt Relief Plan had been approved. The subject line was inaccurate. The body of the previous email was accurate. We have received your application but are not permitted to review your eligibility because of ongoing litigation. We will keep your application information and review your eligibility if and when we prevail in court. We apologize for the confusion, and you do not need to take any further action at this time. We will keep you updated with any developments. Nelnet Servicing breach exposes data of XXXX student loan accounts. Sometime in XXXX, unidentified intruders compromised Nelnet Servicing and stayed on its systems until XX/XX/XXXX. The hackers compromised the company 's network likely after exploiting a vulnerability.Read. Due to the seriousness of this data breach incident, law firm " XXXX, XXXX XXXX XXXX '' yesterday launched an investigation on the potential of a class action lawsuit. I never received notification of this breach from this student loan servicer this was written by By XXXX XXXX XX/XX/XXXX. One thing I dont understand is that how my information got hacked, I think that its a conflict of interest that anyone friend or family should have my private information. I never received an email from nelnet company or an email stating that I needed to respond to an email. I received paperwork from nelnet stating that I had my bank account information that I did not provide to them. I contacted my bank to report fraud be abuse I have never given any authorization to deal with my personL finances at all.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A