Date Received: 2023-04-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: They are reporting missed payments on my credit report that is inaccurate.
Company Response:
State: NJ
Zip: 07112
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet Bank Refinance Account number XXXX I refinanced my federal student loan on XX/XX/, I have sent in multiple extra payments specifically asking the bank to apply to my principal. After making my obligated monthly payment, I requested every extra payments be applied to my principal via emails, verbal conversations by phones and writing on the check and they are refusing to do so and applying mishandling my extra payments.
Company Response:
State: TX
Zip: 77389
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dept of Nelnet is reporting my student loan account as derogatory. They are reporting late payment from XX/XX/2017 which was declared illegal to report transactions history to credit bureau. This account should be discharged due to the school I went to is listed on the fraud list XXXX XXXX XXXX I disputed this several times with each credit bureau.
Company Response:
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My name is XXXX XXXX XXXX, a XXXX XXXX Student at XXXX University and XXXX XXXX by profession, and Im sending this letter and/or correspondence formally disputing several inaccurate, aged, and duplicate information that NELNET, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and any other Credit Reporting Agencies ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ) have falsely, fraudulently, and with malicious intent in Bad Faith have reported on my personal Credit File, which has caused me irreparable harm, emotional harm and distress, damages, loss of income and employment, and loss of being extended Credit Opportunities over the last 5 years XXXX Over the last five ( 5 ) years I, XXXX XXXX XXXX ( Consumer and/or Plaintiff ), have been DENIED access to extended credit opportunities via Credit Cards , Lines of Credit for my Businesses , and even been denied employment and professional advancement opportunities because of the numerous, egregious, fraudulent, unauthenticated, and negligently reported INACCURATED, AGED, DUPLICATE ACCOUNTS, and/or NOT MINE but are still being negatively reported on my credit file. These negative reports has caused me irreparable harm, emotional harm and distress, damages, loss of income and loss of employment opportunities via my inability to have my Secret level security clearance restored because of the fraudulently perceived Bad Credit image that has been falsely stained my character by NELNET, XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and other XXXX XXXX XXXX ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ), all in clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq. I recently applied for a Commercial Realestate Loan for a property that I was looking to purchase for my business and potentially build a primary homesite for me and my family in my hometown of XXXX XXXX, GA. HOWEVER, I have been DENIED the extension of credit by the lending institution because XXXX XXXX ) reported by Credit Score to them at a XXXX rating ; and 2 ) have negatively and falsely reported me having over 229 instances of DELINQUENCIES and/or LATE PAYMENTS over 90 days, which is wholly INACCURATE and mathematically IMPOSSIBLE!!!! See Exhibits A & B. II. HISTORY OF CONSUMERS EDUCATION / STUDENT LOANS BEING INITIATED, SERVICED, SOLD, AND RESOLD BY XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX XXXXY ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( NELNET ) LOAN SERVICING COMPANIES CAUSING IRREPARABLE HARM TO CONSUMER I graduated from XXXX XXXX in XX/XX/XXXX with my XXXX XXXX XXXX with XXXX Student Loan debt because I had a XXXX XXXX XXXX I then graduated from North Carolina XXXX XXXX XXXX XXXX University in XX/XX/XXXX with my XXXX XXXX XXXX XXXX, again, with XXXX Student Loan debt because I had a XXXX XXXX XXXX XXXX I began my XXXX XXXX program part-time in XX/XX/XXXX. According to my XXXX University XXXX Account printout by Term, I ONLY OWE A TOTAL OF {$98000.00} in total Student Loan Debt and ALL of it has been at XXXX University for XXXX XXXX XXXX program!!! When I secured my initial student loans through XXXX University, XXXX XXXX XXXX ( XXXX ) was the initial loan servicer for my student loans on behalf of the U.S. Department of Education. Then after about two years, my student loans were SOLD/ TRANSFERRED from XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) as the new owner and/or Servicer of the student loans. This is documented via Exhibit A, Pages 6 10, for all of the following student loan accounts : 1 ) # 7 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$3400.00} 2 ) # 8 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} 3 ) # 9 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$12000.00} 4 ) # 10 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$9300.00} 5 ) # 11 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} 6 ) # 12 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} 7 ) # 13 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$20000.00} 8 ) # 14 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} The collective loan amounts borrowed from XXXX, which were eventually transferred to XXXX, totals {$82000.00} which is directly consistent with the student loan amounts shown on my XXXX University Account Summary by Term, enclosed as Exhibit C. Beginning around fiscal year XXXX or so, my student loans were again SOLD/ TRANSFERRED from XXXX as the owner and/or loan servicer over to XXXX XXXX XXXX XXXX XXXX XXXX XXXX NELNET ) XXXX who is now the current loan servicer for my student loans on the behalf of the U.S. Department of Education XXXX XXXX, when my student loans were received by NELNET they ASSIGNED NEW ACCOUNT NUMBERS TO MY LOANS WHICH CREATED NEW AND DUPLICATE INSTALLMENT ACCOUNTS TO SHOW UP ON MY CREDIT PROFILE!!! This is documented via Exhibit A, Pages XXXX XXXX, for all of the following student loan accounts : 1 ) # 15 - DEPT OF ED/NELNET XXXX Account XXXX - {$20000.00} 2 ) # 16 - DEPT OF ED/NELNET XXXX Account XXXX - {$8500.00} 3 ) # 17 - DEPT OF ED/NELNET XXXX Account XXXX - {$9300.00} 4 ) # 18 - DEPT OF ED/NELNET XXXX Account XXXX - {$8500.00} 5 ) # 19 XXXX DEPT OF ED/NELNET XXXX Account XXXX - {$3400.00} 6 ) # 20 - DEPT OF ED/NELNET XXXX Account XXXX - {$12000.00} 7 ) # 21 - DEPT OF ED/NELNET XXXX Account XXXX - {$10000.00} 8 ) # 22 - DEPT OF ED/NELNET XXXX Account XXXX - {$10000.00} The collective loan value of these student loan installment accounts owned and/or serviced by NELNET totals {$82000.00} which again is the EXACT TOTAL for the SAME eight ( 8 ) installment accounts as listed above that were transferred over to them from XXXX and XXXX!!! Additionally both XXXX and XXXX still continued to negligently report the same accounts which they previously SOLD to NELNET on my credit profile which has now created DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date. Lastly, in XX/XX/XXXX I took advantage of the COVID-19 offer by the U.S. Department of Education to both 1 ) Consolidate my current Student Loans ; and 2 ) to have all of my student loan Payments deferred until AFTER the worldwide pandemic and National Emergency had been lifted by Congress via the CARES Act. As such, I consolidated ALL of my student loan debt directly with the DEPARTMENT OF EDUCATION as the owner and creditor of my new CONSOLIDATED student loans. NELNET is still the current Loan Servicer of my student loans on the behalf of the U.S. Department of Education. See Exhibits J & K. This is documented via Exhibit A, Page 5, for all the following student loan accounts which initially appeared on my credit profile on XX/XX/XXXX : 1 ) # 3 - DEPT OF ED/NELNET XXXX Account XXXX - {$61000.00} 2 ) # 4 - DEPT OF ED/NELNET XXXX Account XXXX - {$110000.00} The collective loan value of these newly CONSOLIDATED student loan installment accounts now owned EXCLUSIVELY by the U.S. Department of Education, and now serviced by NELNET totals {$170000.00} which again appears to be inclusive of the U.SXXXX Department of Education FRAUDULENTLY PAY FOR THE VALUE OF MY STUDENT LOANS THREE ( 3 ) TIMES TO EACH OF THE XXXX, XXXX, AND NELNET STUDENT LOAN SERVICERS XXXX!! XXXX As such, the Federal Government has already PAID IN FULL and CLOSED all of the SAME 16 student loan installment accounts as listed above that were transferred over to the Federal government from NELNET, XXXX and XXXX!!! UNFORTUNATELY, NELNET, XXXX and XXXX all still continued to negligently, inaccurately, and egregiously report the same accounts which they previously SOLD back to the Department of Education on my credit profile which has now created at total of 16 INACCURATE and DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date, which clearly violates the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq., and the Maryland Consumer Protection Act ( MCPA ), Md. Code ( 2013 Repl. Vol., 2017 Supp. ), 13-101 et seq. of the Commercial Law Article ( C.L. ).
Company Response:
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was contacted by XXXX XXXX by text message. I thought that the reason for the contact was to facilitate the sale of my loan from Great Lakes to Nelnet services which I was previously contacted about by Great Lakes. The person XXXX XXXX asked me questions to fill out a form to mail to Nelnet. This form contained the charging of a fee of {$290.00} dollars by electronic automatic debit and auto-payment of my Student Loan of {$49.00} dollars a month for the duration of the loan which was emailed to me when completed. I was to create a hard copy and mail it to Nelnet which I did. The next day I received from FSA an email entitled " Suspicious Activity on Your Student Loan Account ". Upon getting this email I called Nelnet to find out what the consequences of the application I sent to them was. They told me on the phone that the application was received and rejected because it was " incomplete ''. I directed them to void it and put a note on my account to reject any other contact with the company XXXX XXXX. I also called FSA to find out if any information was requested to be changed or new loans created on their end. Thankfully nothing was changed. They told me that the password was changed and for me to change it to something that only I knew because XXXX XXXX most likely still knew it.
Company Response:
State: NY
Zip: 147XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Credit Agencies are showing that I have been years late with student loan payments from XXXX through XXXX. I have ALWAYS completed the necessary paperwork and have NEVER just " not paid ''. I filed bankruptcy in XXXX my discharge date was XX/XX/XXXX. During that time documentation was submitted to all creditors including student loan servicers. Attached is communication with US department of education/loan servicers documenting I continued doing what I was supposed to do and should NOT have been in repayment. ( separate issue of complying with federal discharge ). Originally is was never showing " late '' or " past due ''. I was informed of " default '' status when I went back to school in XXXX which prompted the attached correspondence because I could not get financial aid. It was not showing on my credit report just in the fafsa system. I informed them of the bankruptcy and results ( also attached ) so the discussing of late was reportedly resolved but they would not discharge it. ( separate issue and not the primary complaint here ). I was able to dispute and correct dates from most of XXXX through today ( thanks to Covid and being enrolled in school ) but it still showing XXXX through XXXX as being late which originally was not showing as recently as XXXX XXXX. It has been disputed several times and is now effecting me significantly.
Company Response:
State: LA
Zip: 70460
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX I made a {$35.00} payment towards my XXXX XXXX XXXX in order to make the new balance {$4300.00} even. On the XXXX of XXXX, my Credit union ( XXXX ) CLEARED the payment from my account. Account XXXX XXXXXXXX, Transaction ID XXXX XXXX. As of today, XXXX XX/XX/XXXX, NELNET still has not issued the credit to my balance. I have contacted them multiple times, they claim the bank did not process the transfer. The bank has twice confirmed they made the payment. I have requested from NELNET the contact information for their regulatory agency and legal department, they refused to provide either. I can not trust electronic payment system at this time and have notified them that no further payments will be made until this payment is credited. They insist the issue is with my bank and I need to make the payment again. The account with NELNET is on Covid pause so it is not gathering interest, at this time. But {$35.00} is still {$35.00} cents, and NELNET has a history of not properly managing my student loan accounts. I am attaching written letters sent USPS, I have several emails between myself and them and my financial institution as well as two phone calls. An internet search provided your information as the Federal Regulating Authority.
Company Response:
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: My FSAL was scheduled to close in XXXX, this did not happen. ACS was the loan holder of record. Why didn't the FSA loan close as scheduled in XXXX? Instead the loan was acquired by NELNET in XXXX and two cancelled loans from XXXX, XXXX dollars, never disbursed were added to my FSA. This is illegal. Another TRUMP ADIMISTRATION FINANCIAL CRIME! The FSA promissory note was signed in XXXX for 14 loans, scheduled to close in XXXX. Where are the records that record my FSAL was scheduled to close in XXXX? Who has them? It is illegal not to have a record of when loans are scheduled to close. My FSA account now shows there are 17 loans, this is fraud! There is one promissory note for 14 loans signed in XXXX. Close my FSAL immediately! It is five years passed the scheduled date to be closed. The XXXX one loan consolidation is too old to be reported to the XXXX Credit Bureaus as it is passed the 10 year old reporting date. Close my FSAL account immediately it is five years passed the scheduled close date of XXXX! It appears this is another TRUMP XXXX XXXX XXXX!
Company Response:
State: PA
Zip: 15301
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was never late on the account listed above. Please provide me documentation showing proof of transactions showing I was ever late to support your inaccurate reporting on my account. If you can not supply this please delete this alleged late payments from my report. FCRA allows 30 days for this to be rectified
Company Response:
State: AR
Zip: 72120
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have a loan through Firstmark Services. The monthly repayment is {$490.00}. I can not afford this monthly payment due to my financial situation. I am unable to refinance the loan because I do not have a cosigner and my debt to income ratio is too high DUE to my student loans. I reached out to the lender and they said they do not offer any flexible loan repayments, income driven repayment, etc. and the only option I have is to pay the $ XXXX. I am wanting to refinance the loan to receive a lower monthly payment or be put on an income driven plan but Firstmark won't work with me or even offer any other options. I am a XXXX XXXX XXXX and qualify for the PSLF loan through the Federal loan program as well as the income driven repayment plan. I would like to report Firstmark for not offering ANY options when it comes to repayment and making it impossible for people with student loans to afford to live and pay back their loans.
Company Response:
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A