Date Received: 2023-05-18
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was placed on forbearance after I finished XXXX school. I should have been offered and given income based repayment so that the interest would not capitalize. I want my loan balances to be adjusted and want all of the extra interest I was charged on wrongfully capitalized interested to be credited to my loans. For loans I have repaid, I want that extra money to be refunded to me.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. I found out that my information was used for several student loans.
Company Response:
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Im a XXXX student at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX slated to graduate in a few weeks. Prior to the XXXX school year, I have had no outstanding Federal student loans. This school year ( XXXX ), I elected to borrow {$20000.00} in Federal Direct Unsubsidized Loans ( the annual allowable maximum ), but my Nelnet account shows a balance of {$30000.00} for these loans. Specifically, there was one loan for {$10000.00} disbursed via Great Lakes Borrower Services on XX/XX/XXXX, the start of the fall semester. XXXX returned this loan on XX/XX/XXXX because the Master Promissory Note ( MPN ) expired and a new loan for the full amount of {$20000.00} was disbursed on XX/XX/XXXX. My balance with Nelnet does not reflect that XXXX returned funds on XX/XX/XXXX, even though XXXX account ledger reflects the funds returned and XXXX has also supplied me with proof that they've returned funds through the NSLDS. I've attached all documentation, including XXXX 's email response to Nelnet.
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2023 Nelnet , Inc. sent a written confirmation stating that an update on account number : XXXX has been sent to all credit reporting agencies to reflect a {$0.00} account balance. As of XX/XX/2023, all credit reporting agencies has reported inaccurate account information.
Company Response:
State: CA
Zip: 90744
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: NOTICE TO AGENT IS NOTCE TO PRINCIPLE NOTICE TO PRINCIPLE IS NOTICE TO AGENT Apon my review of my consumer reports it has come to my attention that you Depted Nelnet, that you are reporting accounts to my consumer reports that I did not give you express permission or permissible purpose. 15 usc 1681b2 ( 2 ) In accordance with the written instructions of the consumer to whom it relates. As a consumer I have the right to privacy pursuant 15 usc 1681, 15 usc 1692, 15 usc 6801, 15 usc 1681g, my private non public information is my business, my student loans are my private information 15 U.S. Code 1681g - Disclosures to consumers youve failed to give me proper discloses pursuant ( B ) ( 3 ) Identification of each person You have reported my private information without my consent. Fail to identify end-user of report or information & each permissible purpose pursuant 15 usc 1681e ( 1 ) ( e ) Procurement of consumer report for resale ( A ) & ( B ) ( 2 ) Responsibilities of procurers for resale A financial institution has responsibilities of procurers for resale ( 2 ) Responsibilities of procurers for resale ( i ), ( ii ), ( iii ) ( B ) before reselling the report, make reasonable efforts to verify the identifications and certifications made under subparagraph ( A ). Provide the validation of the certification of the permissible purpose document you should have certified before selling my report. -You are supposed to have procedure in place to protect my information -You are supposed to certify the information -You are supposed to certify the written permissible purpose -You are supposed to certify that the information is being used for this purpose and this purpose only -You are supposed to certify that who is pulling the report has permissible purpose to do so. -You are supposed to certify that the information that is being pulled will be used for no other purposes other than the purposes in which the report was certified for. Your actions amount to aggravated identity theft. 18 usc 1028A, As an consumer you have an obligation to respect the privacy of its customers to protect the security & confidently of those customers non public personal information. You reported my confidential and private information to a non affiated third party without my permission or with out giving me proper disclosure. So pursuant 15 usc 6802 obligation with respect to discloser of personal information ( b ) Opt out A financial institution may not disclose non public personal information to a non affiliated third party unless A, B, C was done. You I am requesting ALL of my disclosures pursuant 15 usc 6802B that youve should have conspicuously disclosed to me before reporting of my non public personal information to non affiliated third parties ( XXXX, XXXX, XXXX. XXXX ) I am exercising my right to opt of my information being reported pursuant 15 usc 6802b. You actions has caused me and my family severe mental, deformation of character You Have violated my consumer rights. My right to privacy and the obligation you have to maintain the security and confidentially of my private information. 18 usc 1028A - Aggravated identity theft Whoever knowingly Transfers, possess, or uses without lawful authority a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years.
Company Response:
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2023 I received a credit monitoring notification that Firstmark Services had reported my XXXX student loan accounts as " 30 days late ''. IT WAS NEVER 30 DAYS PAST DUE. As I was in the process of obtaining a VA Home Loan, I reached out to my lender ( XXXX XXXX ) for further direction. I was informed they'd perform a " credit supplement '' or mortgage verification XXXX way call between myself, XXXX, and XXXX. Reference code XXXX. During this recorded conference call on XX/XX/XXXX, the representative had verified all XXXX accounts, with the most recent payments made, the balance, and that each was NEVER LATE. Going off of this information and under the belief that all of my credit information was accurate, I applied for additional lines of credit- I WAS DENIED, FURTHER DAMAGING MY CREDIT SCORE. I had then pulled my credit reports from XXXX and XXXX sure enough, Firstmark reported them 30 Days Late. I filed disuptes with each. The result was Firstmark still reporting the late status and even more alarming was that all payment information and balances were different between each- even though Firstmark responded to the disputes in a period of time where no changes to the account were made. Firstmark and their reporting practices are damaging to not only my credit well-being, but any consumer. Their information is seemingly never correct and varies depending on whom you speak with at the time. Their actions have been careless and ridden with negligence. As credit bureau level disputing has been fruitless, this is my final action before filing a formal lawsuit. If I am forced to this action, Firstmark 's horrible business practices will be made very public, along with my official notice to file suit. This summary will be published on consumerfinance.gov, as a start.
Company Response:
State: PA
Zip: 155XX
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: My Federal Student Loans were transferred from Great Lakes to Nelnet, effective XX/XX/2023. Nelnet has not reported my balance, payment history, etc., for the XXXX years of history on these federal student loans which were previously serviced by Great Lakes. At this moment, there is no record of any student loan on my credit report. The Great Lakes account has been closed since this transfer took place. I have reached out to Nelnet on a monthly basis for the last XXXX months for updates, and they have promised to correct the issue each time. This morning I was told that there was a " supression '' put on my account temporarily while they continue to process the student loan transfer on their side. I would like them to report my XXXX year history of on time payment, balance, etc., to all three credit bureaus immediately.
Company Response:
State: MI
Zip: 48150
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have recently reviewed my credit report with XXXX XXXX, XXXX, XXXX and noticed unauthorized accounts on my credit report and under 15 USC 1681 a number 3. You guys assumed the role without permission not only that you did not have consent. You guys did not respect my right to privacy which is under 15 USC 681 a number 4. They did not exercise their grave responsibility, they were unfair, they were partial. I am taking the liberty to file a CFPB report and attorney general 's complaint. The credit bureaus were not given or had permissible purpose under 1681 b number 2. I never instructed you guys to furnish this / my report and I never consented to this report in the first place. What I am demanding right now is that you guys deleted all 18 active federal student loan accounts noted at department of education/ nelnet off my report. Please furnish each credit bureau with the cfpb REPORT NUMBER. XXXX have reported 18 active federal student loans. The loans from Dept of Education were deleted and then reposted Dept of Education/ Nelnet . I do not have business or contracts with Nelnet. tHIS HAS GRAVELY IMPACTED MY EMOTIONALLY MENTALLY AND FINANCIALLY AND MY SCORE HAS DROPED DENYING FROM FROM ACCESSING CREDIT.
Company Response:
State: DC
Zip: 20018
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My loan was consolidated without my permission by either Nelnet or XXXX in XXXX after I had paid on the loan since XXXX. I was told by XXXX that they were taking my loan over and they would put me on an income-driven repayment plan that would forgive any remaining debt in year seven after they took the plan over. I was told this was at the Department of Education 's direction, and I did not file an application or ask for this. I only found out speaking with XXXX, who says the loan was sent to them as a consolidated loan, that the loan had been consolidated. I called XXXX XXXX ( XXXX contact at XXXX ) and spoke with XXXX on XX/XX/XXXX. I was told they do not have any contract or recorded phone call to prove I made the consolidation. He recommended I file a fraud complaint with Studentaid.gov. I have made three complaints related to this loan, and they closed them all in a couple of days without investigating them. XXXX or Nelnet submitted fraudulent applications which have my typed name on them and concocted information about my address and references. No one seems to know which company did the consolidation for certain, and I can not find a lender on either of the applications, but Nelnet Loan Services is listed as the loan to consolidate, which makes no sense because the loan was consolidated at the inception, and I had paid off the separate loans so there was not more than XXXX loan to consolidate. Nelnet or XXXX committed fraud, and no one I have spoken to has helped to resolve the matter. I have also paid over $ XXXX on a $ XXXX loan and still owe over $ XXXX due to the deceitful tactics of Nelnet, who first held the loan, and XXXX, who took the loan over from them. I have attached all of the documents I have related to the loan.
Company Response:
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I hope this letter finds you well. I am writing to address several concerns related to my private student loan, which is currently being serviced by Firstmark Services. Specifically, I would like to request documentation regarding the charged-off status of the debt and also request the issuance of a 1099-C form for tax reporting purposes. According to the information provided in your previous correspondence, my loan was last reported as " charged off. '' As such, I am requesting documentation that clearly outlines the details and basis for this charge-off, including the date on which the charge-off occurred, the specific reasons cited for the charge-off, and any supporting information or documentation that justifies this action. Additionally, as a result of the debt being charged off, it is necessary for me to receive a 1099-C form. This form is required by the Internal Revenue Service ( IRS ) for reporting canceled or forgiven debts that may be considered taxable income. I kindly request that Firstmark Services issue a 1099-C form pertaining to the charged-off debt, providing the necessary details for accurate tax reporting. To ensure compliance with the relevant statutes, I would like to cite the following : Fair Credit Reporting Act ( FCRA ) : The FCRA sets forth guidelines for the accuracy and integrity of information reported to consumer reporting agencies. It is imperative that all information reported accurately reflects the status and details of the debt. Any inaccurate or misleading reporting may be in violation of the FCRA. Internal Revenue Code ( IRC ) : The IRC requires the reporting of canceled or forgiven debts on Form 1099-C. If the debt has been charged off, it is necessary to receive a 1099-C form to fulfill tax reporting obligations. I kindly request that you provide the following documentation and take the necessary actions : Documentation regarding the charged-off status of the debt, including the date of charge-off, reasons cited, and supporting information. Issuance of a 1099-C form for the charged-off debt, with accurate and complete details for tax reporting purposes. I appreciate your prompt attention to these requests. Please provide the requested documentation and the 1099-C form within 30 days of receiving this letter. If you require any further information or have any questions, please do not hesitate to contact me
Company Response:
State: MN
Zip: 55104
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A