Date Received: 2023-06-10
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX fl XXXX XXXX : XXXX Phone number : XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY! These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My credit was damaged its hard for me to get credit
Company Response:
State: CA
Zip: 90003
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been overpaying my monthly amount by an extra XXXX per month. I was late on 1 payment and it was sent to debt collections. When I called the debt collections, I was informed that the lender, Firstmark took it back. However, the debt collections company already reported it and now it's showing on my credit.
Company Response:
State: CA
Zip: 92646
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Company sold my loan to another collection agency without knowledge of transfer of debt nor a contract with me the consumer.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: To best explain the errors listed on my credit report regarding my student loans, I will provide the relevant information and actions taken in chronological order. As of XXXX through XXXX, I tried everything humanly possible to address the late payment errors displayed on my credit report by my student loan provider ; Nelnet. For some context to has this issue arose, My first communication with Nelnet was back in XXXX when I just finished graduation, this was in respect to the structure of my payment plan, inquiring of all the options available for repayment, and making sure both parties were on the same page ( Myself & Nelnet ). After numerous conversations, they informed me of a long term solution that was reasonable and affordable for me to service the debt ; but in hindsight I was strongly misled with their guidance... I enrolled in the long term payment plan, and provided them my banking information to make the payments ( account number, routing number, bank details, etc. ) I strictly remember asking the representatives over the phone to please verify that my banking information was linked correctly AND to please enroll me in auto pay so that I don't have any missed/late payments reflected on my account. In summary, my account was setup correctly on my end and ready to make monthly payments. Out of the blue, I receive notice on my credit report in XXXX of XXXX that I was " 90 days '' past due on student loans. Immediately, I logged into my student loan portal to see if this information was reflected on their end, and sure enough it wasn't. I then proceeded to call another Nelnet repressive to assist with the error, and clarified the discrepancy that appeared on my credit report. I was told " not to worry '' as their system takes time to reflect posted payments. I took that advice at face value and continued to monitor the account. Fast forward to XXXX, Nelnet claims that I'm on pace with my payments under their terms ; this is displayed in the XXXX credit report that I uploaded for further context. However, I notice that the " 90 days '' past due error was still listed on my credit report back from XXXX of XXXX. I reach out to customer service to PLEASE clarify why my account was still displaying a late payment from XXXX, and they provided the same answer as before, stating it was a system error and to please allow some time to make the adjustment. Fast forward to early XXXX, not only did they not correct the " 90 days '' past due payment from XXXX of XXXX, they erronously added XXXX more months of late payments arbitrarily. The exact months are XXXX of XXXX stating " 90 days '' past due, then " 120 days '' past due in XXXX of XXXX, and " 150 days '' past due in XXXX. No matter how proactive I was in trying to resolve these errors, they only got worse when Covid arose... It was near impossible to get in contact with my provider during the onset of Covid, and there wasn't any clarity towards finding a solution. I'm now 6 years into this issue, and have severely felt the impact of these mistakes on my credit score. These errors have prevented me from accessing financing and XXXX XXXX that I've urgently been seeking for the betterment of myself and my family. I was advised to reach out CFPB from a family member who experienced a similar issue, as dealing with late payments isn't something I'm familiar with. As a licensed financial advisor, I can't comprehend my credit score with all things considered... I have a 13 % credit utilization ratio, haven't missed ONE payment on any of my credit cards or auto loans, and have zero collections notices. I graciously ask the credit bureaus to please look under the hood regarding these late payment errors on my student loans, as they've held me back from improving my financial situation drastically, and without merit... ANY assistance towards resolving this issue would be greatly appreciated. I put immense effort into making sure my payment history, amount of debt, length of credit history, amount of new credit, and credit mix is in exceptional standing ; this is all depicted in my most recent credit report which is uploaded for reference. If there's any additional questions or requests to resolve this issue, I'll more than happily provide it in a timely manner.
Company Response:
State: FL
Zip: 33144
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In accordance with the Fair Credit Reporting Act, the list of accounts below has violated my federal protected consumer rights to Privacy and Confidentiality under 15 USC 1681. 15 U.S.C 1681 Section 602A : States that I have the right to privacy. 15 U.S.C 1681 Section 604A Section 2 : States a consumer reporting agency can not furnish an account with my written instructions. 15 U.S.C 1681c. ( a ) ( 5 ) : States no consumer reporting agency may make any consumer report containing any of the following items of information, any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) : States a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Company Response:
State: FL
Zip: 33144
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have asked the organization to provide proof they own my student loan debt. They are unresponsive and unwilling to provide proof the debt theyre emailing me about actually belongs to me.
Company Response:
State: CO
Zip: 80203
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Great Lakes ' transfer of student loans to Nelnet is resulting in borrowers ' credit scores to be negatively impacted, including my own. I received a credit alert from XXXX this afternoon stating my credit score dropped after the original Great Lakes loan went from its full balance down to {$0.00}. I anticipate the other two major bureaus to report similarly and also result in score drops. In addition, based on the way loans are handled on credit reports, I anticipate additional damage due to the new Nelnet loan being added. The executive director of the XXXX stated the Department of Education provided guidance to servicers on how to handle loans to prevent any negative impact to credit reports. This guidance was to only change the name of the servicer. This obviously is not how this was handled. In addition, multiple borrowers have posted online about similar experiences with these changes costing anywhere from 50 to 100 point drops in credit scores. As someone attempting to purchase a home in an already difficult interest rate environment, this is completely unacceptable.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: They say I owe 2 loans one for XXXX $ and one for XXXX $ and it was taken out sine XX/XX/XXXX XXXX the lender is department of education Nel Net and this loan is completely impossible because I never took a loan out in fact the time frame their saying this happened I was actually homeless, XXXX XXXX XXXX XXXX XXXX In no way shape or form was I ever thinking about going to school this is fraud. I've contacted thos loam place 3 times and they keep saying their Sending paperwork for fraud papers to fill out and then nothing comes in the mail. This is on my record and I've never went to school!! My banker told me to contact you guys for help.
Company Response:
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I applied for a loan on Nelnet and was declined around XXXX XXXX I checked my credit report about a year later and I had two student loans from Nelnet. One was about {$4000.00} and the other was about {$2000.00}. I never received this money. I called Nelnet, they said they couldnt do anything. I tried talking to XXXX XXXX XXXX, there wasnt much they could do either. I tried logging into Nelnet to see if I had an account at the time. There was no record that I even got the money. I never received any emails, letters, nothing. It just appeared on my credit report. Please help me, it is ruining my credit.
Company Response:
State: MI
Zip: 49442
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A