Date Received: 2023-06-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Lawful Notice Of Dispute To : DeptedNelnet, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am in receipt of a computer- generated letter from your company dated XX/XX/2023, unsigned, unvalidated statements alleging some kind of debt. It is my policy to pay all legitimate debts, but to also not be defrauded by clever schemes. Your claims are conditionally accepted provided you furnish me with a claim verified under penalty of purjury. Who are you? Do I have a contract with you?
Company Response:
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX Loans are in deferment but the credit reports shows they are open and not into deferment
Company Response:
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was forced to transfer lenders from Great Lakes to Nelnet. In the process i have an email dated on XX/XX/2023 from Great Lakes stating " nothing will change '' referencing account values, removal of payment methods, quantity of loans, and interest values. However Great Lakes and Nelnet operate differently. Great Lakes maintains ( 1 ) loan with multiple " tokens '' beneath it. When you make your {$500.00} minimum payment, Great lakes applies it as appropriate across all tokens no matter their due date. Nelnet however, changed each token into individual loans. This forces a minimum payment against each new loan raising my required minimum payment ( in my case by {$60.00} per month ). This goes against the information provided by Great Lakes that nothing would change. In addition, Nelnet changed my payment method from standard to graduated without any communication from me. This new Graduated amount is still higher than what I was paying at Great Lakes. This changed after my information was transferred from Great Lakes to Nelnet.
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Nelnet and the XXXX XXXX XXXX XXXX XXXX are the worst organizations to deal with regarding student loans. They lie about dates, have held my refund longer than 14 days. Nelnet is refusing to release it and just holding it in a pending status then say it will go to a processing status even though they already have my bank information. When you ask them a question, they don't care or have any urgency to figure anything out.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have both made payments and taken out more money from this lender, but neither the increase in total debt nor the payments were shown in my credit report.
Company Response:
State: PA
Zip: 19401
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/23, I called Nelnet to request refund ( XXXX ) of all monies paid during COVID forbearance based on the following documented information provided on Nelnet 's website : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was requesting refund because I had lost my employment and was in financial hardship. They informed me it would take 60-80 business days for the refund to be received. Following that time I requested consolidation of my loans on XX/XX/23, which was set to take 4-6 weeks to be completed. The loan was requested to be consolidated but still to remain with Nelnet. At no point was I informed in writing or verbally that a consolidation would impact my ability to receive a refund. I received a call on XX/XX/23 from Nelnet stating that my refund was denied because my loans were consolidated. I called back on XX/XX/23 to ask to speak with and representative and then a Nelnet solution 's supervisor to understand why it was denied because I made the request prior to the consolidation request. I was told first, it was because of both a Nelnet and Dept of Educations policy that refunds were not allowed to be issued after loan consolidation. I asked to be provided this policy in writing, on their website or as a clause in the COVID forbearance refund information. I was informed that this was not a policy that was in writing it was just something they " chose '' to do. I asked how was I as a consumer able to know about the policy beforehand if it is not available to me in writing, I was provided with a response of " I am not sure. '' When I asked additional questions, both the initial representative and the solutions supervisor informed me that both Nelnet and Depart of Education denied the request, I was told this multiple times. When I asked for the date in which the request was sent to the Department of Education the Solutions supervisor then informed me it was actually never sent to the Dept of Education. I then asked why did the both representatives provide false information and said the Dept of Education denied the request, in which no answer or explanation was provided. When I asked to escalate the issue the individual told me she had the final say in " all of Nelnet '' and their was no supervisor above her. In summary, Nelnet has continued to have deceptive practices. They first ensured the consolidation request was completed quickly so that they would not have to issue the refund. Second, both representatives of Nelnet provided false information to me as a consumer stating that the Dept of Education denied the request when in fact Nelnet never sent it to the and only denied it within their department based on a policy that is located nowhere in writing or where I as a borrower could have had access to. Additionally, the emotional distress and turmoil I have had to experience from being provided false information has left me is extreme distress in addition to now have loans with a servicer that actively attempts defraud consumers. To owe over XXXX in loans to a loan servicer that actively lies to borrowers and also does not place policies in writing is beyond polarizing. Especially while working with federal funded programs.
Company Response:
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: As of XXXX XXXX, XXXX has been reporting Unaccurate Unupdated Information from an Nelnet account by the department of education XXXX has have been continuing to report and identify on my credit report these late payments and debt accounts to XXXX. They have not stated that this debt has been sold to another company. In addition, they are also reporting an extreme and hindering late history. I have continuously disputed this matter only to receive more errors on my report. I spoke to the other credit bureaus and they have updated the information on the report. May some one please assist me in having this issue resolved. I want only factual information reported on my report. My account opened XXXX XXXX and was closed on XXXX XXXX. I do not owe them any debt or have outstanding late payments to this company Nelnet.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Upon speaking to XXXX, my current student loan servicer, and the XXXX XXXX who confirmed the balances of my loans, and which servicer currently has them high, called Nelnet my prior student loan servicer and requested a refund of a loan payments on a loan that was closed and therefore not transferred to my current loan servicer XXXX. This triggered a supervisory escalation since the customer service representative was unfamiliar with how to handle this situation the customer service representative who was the pod leader XXXX informed me that nelnet has a informal internal policy to deny refunds to accounts that are closed and paid in full since they do not want to deal with the transfer to new servicers. I have made multiple voluntary payments after XX/XX/2020 that should be eligible for refunds towards this loan that is currently closed with Nelnet and due to a internal policy they are telling me that they can escalate it. However, it will be denied due to their policy of not refunding loans that are eligible for a refund simply because they are off the books. This was done on a recorded line.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loans are transferring from Great Lakes to Nelnet this month. My account is closed at Great Lakes as of XX/XX/XXXX. As of XX/XX/XXXX, I am still waiting to receive any communication from Nelnet about setting up an account there. I have reached out to Nelnet and not received a response. I have heard terrible things about Nelnet and am suspicious.
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Great Lakes sold my student loans to Nelnet. I have asked Nelnet to validate my debt with a validation of debt letter that was mailed around XX/XX/23. They responded email on XX/XX/23 that they would validate the debt within 30 days threw the mail. No letter was received 30 days later and have since not validated my debt.
Company Response:
State: OH
Zip: 438XX
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A