Date Received: 2023-06-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My recent loan payment on Nelnet has seemingly vanished. I have {$2100.00} in federal student loans, and in the last XXXX months, I've been able to pay off well over {$3000.00} from the initial {$5500.00} balance I owed. Initially, my student debt was serviced by Great Lakes, and with Great Lakes, I never had any issues with making payments. Sadly, the same can't be said for Nelnet, which is where my student debt is now being serviced. On XX/XX/XXXX, I made my first payment on Nelnet ( {$720.00} ), and this payment processed normally and applied to my student loan balance. Then, on XX/XX/XXXX, I made a second payment on Nelnet of {$730.00}, and this payment also proceeded normally and my balance was reduced from {$2800.00} to {$2100.00}. Unfortunately, things haven't gone so smoothly with my third Nelnet payment. On XX/XX/XXXX, I made a payment of {$480.00} that was planned to to start processing on XX/XX/XXXX. It started processing normally, but then it turned into what's been a massive headache. Firstly, even though the payment was very clearly in my recent activity and was shown as " processing, '' I never got an email from Nelnet telling me that they received the payment, which I found very strange as the money has been withdrawn from my back account. After this, it's gone from bad to even worse as when I checked the status of my payment yesterday, my payment of {$480.00} was no longer displayed in the recent activity section, and when I looked at my payment history, it wasn't there. My payment of {$730.00} from XX/XX/XXXX is the last thing that shows in my payment history. My student loan balance is still at {$2100.00} ( when it should be at {$1600.00} ), and it seems as though my payment of {$480.00} has completely vanished. There's no evidence that I ever made the payment on Nelnet, and the money hasn't been sent back to my bank account. I don't know where the money has gone to, but it seems like it's been sent to XXXX, never to be seen again.
Company Response:
State: AZ
Zip: 863XX
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Account is in deferment. I have tried to dispute this with the agency and XXXX. I have proof. They will not fix.
Company Response:
State: SC
Zip: 29201
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I don't believe I have the loans they are claiming I have and there is no Master Promissory Notes on file for any of them. I've asked them to be sent to me and haven't gotten a response but they are threatening to contact my place of work.
Company Response:
State: FL
Zip: 32309
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My student loan balance was {$180000.00}. In XX/XX/XXXX, I received 2 letters stating that my loans were to be discharged. XXXX now has my student loans # 1 I did not agree with them that they could have my student loans they were just transferred to them from fed loan servicing where I had consolidated them from Nelnet in XXXX of XXXX. In XXXX {$78000.00} of my student loans went from XXXX to Nelnet but my balance with XXXX never went down. I called Nelnet and XXXX numerous times because instead of my balance going down they added the XXXX to my loans with the credit bureaus where my student loan debt went from {$180000.00} to {$260000.00}. When speaking to XXXX I was told not to worry about it and that it would be deleted when Nelnet discharged it from their end. There are no records in either Nelnet or XXXX as to what they are doing with any of my accounts. XXXX has not subtracted the amount that Nelnet has discharged and they have taken more from XXXX. I was refused a mortgage for a home loan due to their failure to discharge my loans and adding debt when it was to be subtracted. They have lied to me numerous times when I have called and disregarded the fact they have ruined my credit with their fraudulent behavior. They have killed my credit score and I am prepared to move forward with a lawsuit if this issue is not resolved within 7 days ( XX/XX/XXXX ) of the filing of this complaint. My student loan debt should be under {$100000.00} and I do have all of my paperwork to prove it.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My private student loan account is with Firstmark. I have been paying on this account for over 10 years. In XXXX, the XXXX military rate was applied to the account ensuring that the interest rate did not exceed 6 %. With regular payments being made on the account, the total balance has increased instead of decreasing. Sometimes, I do pay the account earlier than the due date which is reflected in the transaction history. On XXXX XXXX XXXX, I emailed the company regarding concerns with the account. From XXXX XXXX to date, the total balance on the account has fluctuated from {$100000.00} to {$100000.00}. From XX/XX/XXXXXXXX to date, the max amount of {$8.00} from my monthly payment was applied to the principal. As annotated in the transaction history, before XX/XX/XXXX, the minimum amount applied to the account was {$240.00}. The payment allocation was changed with my authorization. I contacted the company multiple times regarding the payment allocation. I requested that more of my payment go back to being applied to the principal and they have refused. There is nothing listed in the policy or promissory note stating the account holder could not request this. Additionally, there was a glitch in the Firstmark system that indicated that I overpaid my account. I requested a refund of my payment at the time. After the system was properly updated, it reflected that the account was not overpaid. I sent the payment and ensured the account was paid. The representative stated that there would be notes in the account. The company failed to amortize my account from XXXX XXXX to XX/XX/XXXX. Due to their failure, I now have to pay a higher monthly payment. My monthly payment increased from {$540.00} to {$700.00} starting in XXXX. On XX/XX/XXXX, the company informed me that they failed to amortize the account via email correspondence and via phone calls. The representative explained more in-depth via phone call.
Company Response:
State: HI
Zip: 96707
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-18
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: -XXXX XXXX : Submitted a request to get a refund on any payments made after XX/XX/XXXX XXXX : Received an approval e-mail message from Nelnet. -XXXX : Balance reflected back into my account. However, I do not know the exact date since I did not receive a notification from the lender. Realized that my balance had gone back to what it was before the requested amount only because I logged in to check. As of XXXX I have not gotten any money back neither by check or direct deposit. All payments have been made online since I started paying my student loan.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Dept of ED has been on my credit for years. Ive told them countless times I am not the owner of this account and they continue to show on my credit please help withthe removal of this account
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XX/XX/XXXX I reached out to Nelnet and informed the representative I had been laid off due to XXXX. I was informed to send the documents showing the layoff in which I did. The representative also stated my loans were on a deferment plan. In XX/XX/XXXX I received an alert from my bank indicating Nelnet had reported me 90 days late on my credit report for each loan. I reached out to Nelnet on several occasions to dispute this lateness. I was told by a representative from the solution department that the requested document that I sent was never received and the late payment could not be removed. Please note I sent documents via email to Nelnet lately and the representative did not receive those documents. I strongly believe Nelnet could have pardon this late payment after realizing I had never been late on my loans before. If the representative didnt receive the documents could someone have reached out to me prior to reporting my loans late.
Company Response:
State: TX
Zip: 77433
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I'm not sure if this is the lender 's fault or XXXX XXXX, but between XXXX XX/XX/15 Dept. of ED / NelNet account was removed, then My balance increased. This has always been an open account and it's been paused do the pandemic. All I know is it caused me XXXX points on my credit report. I want my score fixed, I've been working too hard to rebuild my credit and all of sudden someone made a mistake and caused me XXXX. That's not fair nor right, there should have never been an adjustment made. Should have never touched the account. Also I've tried calling NelNet and it keeps ringing. I can't get ahold of no one.
Company Response:
State: AL
Zip: 35244
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-16
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I called and spoke with several representatives and they used inconsistent information to challenge the facts I presented to them. Although it was a frustrating effort to get some clarity about the accounts. The representative hung up on me without providing accurate details as the information reported to my credit report and I am very disgusted with how everything turned out. The point is that this matter needs to be resolved quickly due to all the presenting facts I have that show that they are re-aging the accounts and they are in co hoots with the credit reporting agencies and they are stalling for these accounts to be removed. Attached is the recorded phone call. As well as my XXXX credit report to justify my rational call and dispute. It is now XXXX and the data reported contradicts itself. In fact while in contact with them, they mention the name XXXX XXXX XXXX, after several mentions of the account being in collections, this leads to believe that US Dept of Education has sold the account to another party, and they are invoking the name of the government status to collect on this disputed debt.
Company Response:
State: VA
Zip: 23236
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A