Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I'm going to school to earn a PA degree and license in psychiatry. I'm attending the XXXX XXXX XXXX to help obtain that degree. Back in XXXX this year, I receive notifications that NelNet had closed my student loan accounts as paid in full. Based on that information, I decided to start school this past summer and ALL disclosures/information presented to me showed I had {$0.00} in outstanding loan balances. Then, today XX/XX/XXXX, I receive an e-mail from XXXX stating that I had over XXXX XXXXXXXX in outstanding student loans. I get online and make a couple of calls to try and get this looked into. I tried calling NelNet and their wait time was XXXX minutes. I sent them an email but no reply.
Company Response:
State: AR
Zip: 726XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: the debt is paid in full
Company Response:
State: TX
Zip: 78132
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Debt is paid in full.
Company Response:
State: TX
Zip: 78132
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: have a consolidated loan it is now with Nelnet. Half of my loans were discharged quickly with XXXX. However, Nelnet still has not discharged the rest Through XXXX vs. XXXX. I had spoken with the person whos over my borrowers defense application. I was informed that nelnet would be notified to discharge the remaining balance of the loan. It's a year later and nelnet still hasn't discharged the remaining balance. I'm aware that discharges have been taking place yet i still have loans. I'm tired of playing this game between nelnet, borrowers defense and fed aid. I need the remaining portion discharged as promised. I'm XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Don't post no response to an unclickable link. You knew exactly what you were doing.
Company Response:
State: MI
Zip: 48060
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am trying to get a refund of XXXX payments I made during Covid forbearance. When I call, I can not get through to a person and the answering machine says they are not open even though the call center doesn't close for XXXX more hours...
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am the holder of loans currently under the management of the Nelnt student loan servicing company. Upon my application for enrollment in the " Saving on Valuable Education '' plan, I received information that substantially deviates from the guidance provided by the official studentaid.gov resource. My attempts to establish contact with the company via telephone have been obstructed by severely constrained operating hours and excessively protracted wait times, rendering any meaningful engagement with them practically unattainable. I kindly request a detailed comparison of the interest subsidy description outlined in the attached screenshot against the corresponding information available on the official website at https : //studentaid.gov/announcements-events/save-plan for the purpose of addressing these discrepancies.
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Nelnet is my student loan company. I have been trying to pay my loan off in full multiple times, but it never goes through. They never take the money out of my account. And they are so far impossible to get on the phone with an actual person, even though I am calling during business hours. I go through the whole auto system just to hear a recording that their offices are closed for the day when they should very much be open. If they don't start taking my money, interest is going to start accruing, which is completely unethical, as I am trying to make a one time payment to cover the entirety of my debt. Additionally, their website is poorly built and has more than one bug in it. If they fail to take my payment I will take legal action before XXXX.
Company Response:
State: CO
Zip: 80003
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The information on my student is currently incorrect. The loans from the schools XXXX University ( which is now XXXX XXXX ) and XXXX University Should of been remove and forgiven from my account due to a class action lawsuit. The amount of student loans is around XXXX in loans. Instead the loan amount is double to over a XXXX because XXXX student XXXX calculated the Consolidated student loans as additional student loans. The only loans that should remain on the account is the student loan from XXXX XXXX in the amount of {$3600.00}. When I spoke to the loan servicer Nelnet they said the information base on the what they receive from XXXX XXXX aid. I have paperwork from the school and bankruptcy courts stating the XXXX loan amounts are incorrect. I also have ledge from Bankruptcy that shows that I paid over XXXX in student loans while in Chapter XXXX bankruptcy. XXXX XXXX loan show no information on this on the site. Due to the bankruptcy payment I should get that refunded to me minus the XXXX I own to XXXX XXXX. Not sure why this is happening but it is also damaging my credit file.
Company Response:
State: AL
Zip: 35603
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I'm a XXXX XXXX XXXX and in the student loan repayment program through my employer. My employer has been making payments bi-weekly on my behalf since XX/XX/2023. My employer has provided proof of payment that I have submitted to Nelnet. Nelnet processed the first payment and applied it to my account within 3 days of payment ( XX/XX/XXXX ). Since then, the second payment took a month to be applied and only after several calls and being on hold for several hours over a week and not receiving any call backs and an email with no response from Nelnet. There are 2 more payments made on XXXX XXXX and XXXX XXXX that have not been applied to my loan as of today, XXXX. XXXX.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: Growing up in the United States I thought to be able to work and be able to afford not using my grandma for financial support was to become college educated so I can get a job that could afford basic rent outside and bills. I struggled and worked making XXXX dollars more than minimum wage yet still not enough to pay for my education due to the extremely high cost for in state tuition to graduate. I did my best and ultimately got my XXXX degree. I then after finishing I had more than XXXX in student loans. As a XXXX there is no interest free option of my loans and I honestly was not enough financial literate to understand what I was getting into. Either way I come to learn there is no options available for Muslims to be able to get interest free loans after I became a citizen later and then trying to understand all the financial aspects of what principal and interest means. I understand why our constitution believes the idea of " we the people '' make up the government yet then there is interest on we the people and learned in school we have XXXX branches of government for checks and balances to prevent a monarchy where can be corrupt and no longer serve its own people so we are better than that. Why is there no interest free options and why should there be capitalization and interest on XXXX citizens to the government that is made of its own citizens. Who is profiting from this usury? Is its own citizens or a company? As these are federal student loans to its own citizens where not all believe in usury ( XXXX in XXXX ) for the very reasons many are having hardship being able to get passed them today. Why does our tax dollars believes in public libraries and high schools but afterwards it's a cutoff. Where college is for contributing to society but high school and public education is tax funded but college isn't. Where XXXX XXXX believed we need to be educated to contribute well to our country and put it into our foundation of our laws. Where today the government isn't making it free to be educated after high school and many are not getting their education to be able to contribute to society contrary to the original intent of why that idea was put in. So we as a society can be educated.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A