Date Received: 2023-09-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I spent close to two hours on hold trying to reach Nelnet via phone. Their online FAQs and information portals are useless. they also make claims about recurrent email notifications to maintain updates on applications, statements, issues, etc, but emails are never received.
Company Response:
State: TN
Zip: 380XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Writer is co-signer for private school loans, 5 in total, which all are set to go into repayment at the same time- after the standard 6 month post-graduation grace period ( XX/XX/ ). Due to an error on the company 's behalf, one loan out of the five is listed in repayment status several months early. The primary on the loan has had many conversations on many different occasions with many different individuals to fix the issue, and has provided verification of both XXXX and XXXX graduation dates from the schools as requested by the company, however the issue has not been rectified. The last person to assist by not assisting, stated that it went into repayment therefore, they could only put it in a 'return to grace ' period, for which interest would still accrue ... ..even though it was their fault and should never have been in repayment in the first place. Which basically boils down to, we are paying extra money for their mistake which they have refused to properly rectify, despite multiple attempts on our end to fix by going out of out way to provide verifications directly from the schools. No action has been taken by the company to address their mistake. Their continued mismanagement of our school loans could not only cost us more money, but affect our credit scores and cause financial hardship. What's worse is the incompetence of customer service in not being able to address and correct what could likely be fixed in minutes with the stroke of a computer key or two. At each communication we've been assured it would be fixed, yet here we are being threatened with due dates and late payment fees, etc ....!
Company Response:
State: AL
Zip: 35216
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am submitting this complaint against a private student loan servicing company, Nelnet. In XX/XX/XXXX, Nelnet reported on my credit report several loan accounts totaling to {$40000.00} in student loans dated fromXX/XX/XXXX. I have contacted Nelnet via telephone and email several times within the last few months, regarding to request information on the student loans. They have not provided me no information in regards to the debt that has been posted on my credit report. I contacted my XXXX institution, XXXX XX/XX/XXXXand Federal Student Aid directly, they disclosed that they have no information on this debt and I will need to contact the private loan company directly. Nelnet has yet to provide documentation that I had requested back in XX/XX/XXXX via telephone. I am submitting this request because I did not apply nor did I take out student loans during my XXXX years in XXXX. Nelnet this requesting payment on student loans almost XXXX years after I graduated in XXXX. I have no record or documentation regarding this debt.
Company Response:
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for XXXX in XX/XX/XXXX. XXXX the XXXX servicer said they did a manual transfer request to Nelnet ( my current loan servicer ) XX/XX/XXXX. However, every time I call Nelnet they state XXXX has not requested a payoff for the loans. I believe Nelnet is doing stall Tactics to hold onto the loans and is mishandling accounts rather than transferring the loans. Please investigate because it should not take almost a year to get transferred to XXXX for the XXXX XXXX XXXX XXXX XXXX.
Company Response:
State: AL
Zip: 368XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XX/XX/XXXX, XXXX XXXX XXXX and their financial lender, Firstmark, incorrectly sent my private student loan into collections due to their own negligence. At the fault of these companies, my private student loan was sent to a collections agency and created a path of delinquent credit reports for me ever since then. My account was then noted as a charge-off for almost a year until these companies realized their own errors. The only action they took was seeking the loan back, so that they may continue collecting money. However, this resulted in my credit score plummeting. I have contacted these companies many times with no resolutions. Their customer service from the start was horrible, as they delayed communication and even neglected to give me my own personal account information. The best part is that this whole time, I was in school full-time and my account had been placed in forbearance ( since roughly XXXX ). Still to this day, my report is inaccurate. They have inaccurately reported false missed payments, as I never needed to make payments in forbearance. I only have 2 loans through these companies, yet they inaccurately have reported 2 accounts each ( totaling 4 accounts on my report ), which has negatively impacted my credit. They refuse to fix anything on my reporting, I have even gone through several disputes with XXXX ( which is just as bad as catching faulty, inaccurate reports even when spelled out for them ) and XXXX to resolve these issues, yet my credit score happens to be the only thing suffering because of negligence on behalf of all these major corporations.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Struggling to repay your loan
Subissue: Bankruptcy
Consumer Complaint: I have disputed this a few times. The last one was around 6 years ago. They said because I started paying again on the loan it was like admission I owed it. They harassed me for years. I was a young single mother. Ive had health issues for years. Ive worked several jobs to provide for my daughter and myself. I did take out one parent loan for my daughter when she was is college. I was paying separate on that one and they talked me into combining the two before covid. Interest is high. Years of payments are missing besides the fact it was dismissed several years ago. I have paid the loans with all my payments throughout the years. Which really should not have been owed after the court accepted the bankruptcy. Its been a life long mess. I dropped out of school at the time because my XXXX XXXXXXXX XXXX XXXX in front of her XXXX at her office. My new husband had just moved overseas. I was alone. Im now about to turn XXXX. Cant work. More XXXX XXXX and other medical issues and still have this problem. Please help
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I am in the process of purchasing my first home and running into a roadblock resulting from my student loan carrier, Nelnet. My account number with Nelnet is XXXX. My student loans have been on deferment and I have not been able to obtain the monthly repayment amount once they resume. The mortgage company needs this information to underwrite my mortgage. I have contacted Nelnet six times in the last 2 months ( XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XXXX ) and received different answers on how to get this information each time. I was told that I did not need to re-certify my income, I was told that I didn't need to do anything and just to wait, I was told that I had to re-certify my income and my application was waiting to be reviewed. The entire process has been incredibly frustrating and confusing. I recently opened escrow and all the mortgage company is asking for is a statement or correspondence that specifies my scheduled monthly payment amount after the deferment ends. I have received three verbal quotes from three different representatives stating that my payment will be between {$850.00} to {$900.00} a month but they refuse to put this in writing. Nelnet is stating that correspondence will take up to twelve weeks and by then I will fall out of escrow loosing XXXX of dollars on inspections. My ask is that someone from your office reach out to Nelnet to request they expedite a statement or correspondence of what my monthly payment will be within the next 7 days. With sincere gratitude, XXXX XXXX
Company Response:
State: WA
Zip: 98034
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet recently acquired my student loans. I applied and was approved for the SAVE program, with {$0.00} income due to being recently laid off. Under the SAVE program, I am entitled to {$0.00} payments, with no interest accrual, until the next re-certification period. Nelnet has sent an email on XX/XX/23, encouraging borrowers to make payments to avoid the accrual of interest. This is misleading and deceptive marketing and advertising, quite literally untrue, and creates pressure on the borrower, despite the fact that interest is not actually accruing. Other financial institutions would be penalized for such behavior and student loan issuers should be held similarly accountable. I implore the CFPB work with Nelnet to improve their marketing compliance program, and prohibit their predatory marketing tactics. Given the lack of traditional consumer protections surrounding student loans, consumers deserve straight forward information regarding their rights.
Company Response:
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the fair credit Reporting act Nelnet account # XXXX, has violated my right. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instruction. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: CA
Zip: 91730
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I received direct Federal student loans when I attended XXXX XXXX XXXX in XXXX XXXX from XXXX. The loans were paid directly to the school for my tuition. In XXXX I received information from my original student loan servicer XXXX Kentucky XXXX XXXX ) instructing me that they were no longer servicing loans and were transferring my loans to another servicer, Great Lakes Education. All of this occurred without my request. I contacted Great Lakes in XXXX to find out if my balance was eligible forgiveness because that was a condition of the repayment plan I was in ( 20 year forgiveness ) and my loans were near that age. Great Lakes falsely told me that my loans were originated in XXXX and therefore forgiveness was not an option. This is 100 % false. My loans originated only from law school XXXX. This year Great Lakes closed and transferred my loans again without my involvement to Nelnet. I have sent Nelnet XXXX emails and have also tried calling. Additionally I have sent email and called the XXXX department of education to correct the information about my loans so I am eligible for forgiveness. No one has done anything. I am at the point where I am going to hire a private attorney to sue them if your department does nothing to fix the problem.
Company Response:
State: MI
Zip: 49017
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A