Date Received: 2023-09-18
Issue: Getting a loan
Subissue: Loan opened without my consent or knowledge
Consumer Complaint: Nelnet Securities Fraud Stolen promissary note XXXX reported new open account without written consent, Federal Law Violations : TILA , FEDERAL RESERVE ACT, BILLS OF EXCHANGE ACT, 15 USC , 31 U.S. Code 3123, Title 18 241/242 , Fair Credit Billing Act , , HJR-192, EQual Credit Opportunity Act ,
Company Response:
State: FL
Zip: 33056
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-16
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I do not have a balance with the school. And on the loan is stating that i'm currently in status.
Company Response:
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2023-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have previously applied for an XXXX repayment plan, as directed through the us.gov website and received email confirmation that my application was submitted on XX/XX/XXXX from fed student aid and request was received XX/XX/XXXX from NELNET. I then logged into my direct student loan provider ( Nelnet ) and became aware this was never processed. I attempted to call Nelnet and remained on hold for over 2 hours without ever speaking to a representative. I again, applied for my XXXX directly through Nelnets portal and received email verification on XX/XX/XXXX. I am scared that my application was lost again.
Company Response:
State: PA
Zip: 19063
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have attempted to contact NelNet several times over the past few months to check on the status of my repayment plan change. NelNet is impossible to get into contact with. Their phone hold times are over 2 hours and you never end up reaching anyone. If you reach out to them via email, they will never get back to you. My first payment is due in less than a month and I have no idea how much I actually owe or what my repayment plan status is. This is ridiculous that NelNet is actually getting paid to be a complete XXXX
Company Response:
State: IL
Zip: 60181
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Co-signer
Consumer Complaint: I am filing a complaint in regard to the consolidated loan that I share with my ex-husband who has not provided a payment to this company in months and months. I have consistently paid my half payment which is documented. New legislation was passed in regard to separation of this type of loan " joint consolidation ''. The XXXX XXXX XXXX has not provided the direction yet to this company in regard to how to separate. I continuously answer the calls from Nelnet and repeat the situation. The loan continues to have late fees and charges imposed due to my ex-husband failing to pay. He is now unemployed. I have requested an Administrative Forbearance on each call which I have been denied. Recently, I was told that this could be applied once Nelnet receives communication from the Ombudsman. I have been in this process to try to receive assistance as the " co-borrower ''. I am fearful of my credit being ruined by my ex-husband due to his failure to comply with the terms. I have applied for loan forgiveness due to my employment with a governmental agency for 20 years. The paperwork was submitted for the forgiveness. I am suffering and being penalized still for this decision to consolidate when we were married. I am asking for Nelnet to figure out how to handle the situation as I have consistently paid my monthly half payment. I have communicated for years my struggle and how I continue to be negatively impacted. I am filing a complaint for documentation purposes that I continue to advocate for myself to have the company recognize my need for help so that the loan does not go into default or damage my credit report because of the negligence of the primary borrower. I want an Administrative Forbearance!
Company Response:
State: PA
Zip: 195XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been trying to connect and make payments with Nelnet as my student loans were transferred to them. I have seen 3 different payment totals when I log into their system. I have also tried making payments through the website but the system has been down and will not accept payments since the beginning of XXXX. When I call the customer service number the wait times are more than an hour. This is all a common issue and needs resolution. I would like to have a different company processing my student loan, but unfortunately, that is not an option given to any of us dealing with this terrible organization.
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have been trying to reach their customer service representatives to discuss the status of my XXXX XXXX plan application. I applied over a month ago with no response on the status. I have called XXXX now and was on hold for more than XXXX hours each time with no answer.
Company Response:
State: PA
Zip: 186XX
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Under the 15 U.S.C. section 6801 code the DEPT OF ED/ NELNET XXXX XXXX XXXX XXXX, XXXX XXXX have violated my rights. At no time did I give them rights to share my information with any third party company. Nor was I offered the opportunity to allow such. There are 8 accounts open dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX that are being shared unauthorized.
Company Response:
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Submitted my SAVE application XX/XX/XXXX was told 10 days for processing. No word or updates. I called on XX/XX/XXXX at XXXX. Was on hold for XXXX hours. Finally spoke with someone. She said it was still being processed. Today i get an email about my loans going into administrative forbearance. I thought that was strange so i logged into nelnet. My payment has gone up {$600.00}. I barely make {$50000.00} a year. Where is my SAVE application? How am i expected to make this payment? I have a job and had to take time away Wednesday to call. Am i supposed to take more time/money away to call for a 2nd time? Ive sent several emails with an automated response. This is ridiculous. Customer service is terrible. Making someones payment {$600.00} more without notice or an explanation is criminal.
Company Response:
State: TX
Zip: 79423
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am managing two student loan accounts. One is my account, one is in my mom 's name. During COVID, the loan in my name was paid down to XXXX. When there was an announcement that $ XXXX will be forgiven per loan, we decided to take advantage and transferred the $ XXXX worth of payments made on my account to the larger loan in my mom 's name, allowing a total of $ XXXX to be " forgiven '' amongst the two loans instead of only $ XXXX on XXXX loan. The funds were transferred by our old servicer, Great Lakes. When I found out that the pause was ending and no loans would be forgiven, I realized I would have 2 large student loan payments each month instead of one. I called Nelnet on XX/XX/XXXX and waited 1.5 hours on hold and was unable to get through. On XXXX XXXX, XXXX, I waited on hold for another 2.5 hours to get the funds transferred back to the loan in my name, where the funds were originally intended. I was told my request would be processed in 10 business days, but had no record sent to my mom 's loan or my loan that this is being processed. On XXXX XXXX, I called and waited another XXXX hours to speak with someone about an update, to which they stated that they had no update or timeline. I told them how I had waited over 3 hours and they have XXXX more information for me? She said " I'm sorry, we don't. '' I asked for a supervisor and she said she could get a supervisor, but they won't be able to give me any more information. I waited another half hour for the supervisor, hopeful for more info. The supervisor told me she could send a generic email from Nelnet to my mom 's email that says " We're processing your request, '' but again, within the email, no timeline or solution can be given because they are so " swamped '' ( understandable that they're swamped, but no timeline is frustrating ). An expedited request is not available. XXXX is coming up and I will have to pay two loan payments instead of one because I don't know if and when this transfer will be processed. I guess I shouldn't have tried to take advantage of the forgiveness, but now I'm in a pickle with no updates. I could try to call them again in two more weeks and risk being on hold another 3 hours ... I just want a resolution.
Company Response:
State: IN
Zip: 46060
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A