Date Received: 2023-09-19
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I applied for SAVE plan in middle of XXXX. Nelnet acknowleged application by end of XXXX and requested XXXX days to process the application. I waited until XX/XX/XXXX. But repayment plan was not changed, only another notification asking for another XXXX days as " application is moving up the queque ''.
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Payments not processing/site not working. I paid on Friday, said my payment would process by the XXXX and it has not. I can't even log into the site to check things and the wait time for a call is XXXX minutes.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am trying to login into their website to make a payment for my loan but it is constantly down. I am also trying to set up a loan payment program with my workplace but nelnet website constantly being down is unable to provide the loan account information, amount, and type of loans to my workplace. I am unable to contact anyone in nelnet because hold times are over 90 minutes. This is negatively impacting my ability to pay my loans and decrease the interest I owe.
Company Response:
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have never received any written communication from Nelnet as requested and was told Id receive. Ive tried calling, but never can get through it the call gets dropped. There website is always down and constantly has incorrect/different information. I do not feel comfortable with adding my bank account information on their site due to all the issues Ive experienced and read from others. Without any written communications I have no way of trusting what is owed.
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Hello, my student loans got transferred to from Great Lakes to NELNET earlier this year. Prior to the transfer, I had spent several years paying off the interest to my loans down to {$0.00} and only paying off the principal balance before the student loan pause due to COVID-19. I received an email earlier this year that my loan was being transferred to NELET and that nothing was going to change with my account. After the transfer was complete, NELNET added an interest to my account. Reminder, I had been interest free for a couple years! I called NETLET To understand why interest was being accrued again when I had been interest free prior to 2020. They were not able to give me a good reason at first. I called several more times through the summer and then again last week. From that last conversation with the representative at NELNET, when the transfer from great lakes to NELNET happened, NELNET was able to start charging me a daily interest rate and that it was included in a master promissory note ( That I never agreed too ). I was shocked at this and immediately filed a case with the studentaid.gov website for student loans. I am reaching out to all my congressional representatives as well as Department of Ed OMBUDSMAN, CFPB and anyone else you can recommend. I am planning to continue paying my loans ( even with the interest, however I don't believe this right, under any circumstance and that I am being taken advantage of. I believe NELET is doing wrong. I am unsure what my actual ask is, but that I need some help and support in reaching the right people to understand how they are able to do this.
Company Response:
State: CO
Zip: 80026
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have different due dates listed on my statements and on my account. XXXX says XX/XX/XXXX, and the other shows XX/XX/XXXX. Additionally, I received an email saying they received my XXXX request on XX/XX/XXXX when I filed it in early XXXX. When I go online, it says I'm on SAVE, but it also said that PRIOR to me receiving an email saying they JUST received my XXXX request. I have no idea what payment plan I'm on, I have no clue WHEN I owe them money, and I have XXXX faith that the bill they sent me is correct. Additionally, it's nearly impossible to get in contact with them via phone. There are insane wait times and we've experienced calls being disconnected after waiting over an hour to speak to someone.
Company Response:
State: TN
Zip: 37206
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: Nelnet is an utter failure. They are not able to handle the new rollout and can not give any real answers to simple questions such as " When will my payments post on my account '' or " when will my updated payment plan be instituted ''. This company is going to literally cost people XXXX of dollars becuase of their incompetence
Company Response:
State: MI
Zip: 48073
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I have been attending XXXX XXXXXXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and was in the hospital for a month. I got out of the hospital and went back to school. I finished my courses and stormy was supposed to find a site for me to my complete my hours, but that was never done and Step stormy lied and said that she gave me a location and the text message you will see she never told me I can go to the location I reach out to the school to resolve the matter and they said I needed my XXXX certificate in order to be able to go to a dental location to complete my hours at the time. FCC did not have anyone to do the XXXX classes by the time they had somebody to do the XXXX classes I was not able to do it because I had to work so I went ahead and paid for my XXXX classes and sent a copy of it to XXXX who at the time was working there and then I was waiting to complete my hours. They had to try to find a location willing to except me I ended up waiting and waiting and waiting and had to have XXXX and doctor appointments. Eventually the XXXX Department of education got involved with FCC and told them that they were not allowed to enroll new students. FCC told me that I was considered a new student which I do not understand how when I was in rolled in my school had already been funded by financial aid as well as my loans. Ive already paid the school so now I am out of an education and a certificate, and they want me to pay money what I would like it for FCC to own up to this or the XXXX Department of education or a FFFA to own up to their wrongdoing and allow me to complete my hours so that I can graduate and be able to work in a dental office as I should I should not be penalized due to the fault of their employees, not doing their job and then trying to cover up their mistakes by making it seem like it was a student issue versus an employee lack of work ethic issue I have tried to reach out to everyone no one seems to be able to help me everyone points fingers at everyone no one ever answered after being told XXXX minutes wait
Company Response:
State: FL
Zip: 33579
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: When I applied for a Parent Plus loan for our son ( XXXX XXXX ), my husband and I both had great jobs. Our son suffered XXXX while in school and transferred twice, thereby attending XXXX different colleges. He had enough XXXX credits to be a professor ( i.e., college B doesnt accept credits from college A, etc. ), The costs to retake college courses when transferring seems criminal. Down the road at payback time, I had XXXX XXXX XXXX and finally a XXXX which landed me in the hospital for XXXX days. The high paying, high demand corporate job I held was causing extreme stress that was determined to be the cause of my XXXX. I left that job and was XXXX XXXX XXXX. I put my loans in deferment while I was not working. This racked up phenomenal debt in the form of interest. At one point the bill was XXXX ( for a XXXX XXXX in XXXX XXXX ). Great Lakes, the servicer for my loans is now Nelnet. According to the new Nelnet website, my current balance is {$200000.00} I can tell you that in XXXX after we sold our home, we paid XXXX toward our balance. Also, in accrued interest we paid {$12000.00} in XXXX. A total of XXXX, XXXX thus far has been paid by us toward this debt. My husband retired in XXXX he has had several health issues over the last 3 years and has not been able to contribute to any household earnings other than his SS which isnt quite enough to cover the mortgage. One of the colleges my son attended closed ( XXXXXXXX XXXX XXXX ). During the summer of XXXX, the college was placed on probation by its accreditor, the XXXX XXXX XXXX XXXX XXXX XXXX at the XXXX XXXX XXXX XXXX XXXX and Colleges, over concerns about its finances. My current balance is {$200000.00}, knowing we paid nearly {$60000.00} to date is troubling. While I do work, I am self employed, therefore, paychecks are not regular. I am a parent of a child who neither parent ever attended college. We wanted this for our son and at the time we both had good permanent jobs which we expected to allow us pay the high cost. Thank you for any help, I do not see me getting out from under this alone.
Company Response:
State: FL
Zip: 34113
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: NelNet is the current servicer for my federal student loans. These federal student loans have not been actively collected on in over a year and are over XXXX XXXX XXXX. On or about early XX/XX/2023, I received a 1099-C, canceling the debt. Thus Nelnet should not be continue to report these student loans on my credit report and should update my account and credit report immediately to reflect the debt being canceled.
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A