Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have twice now contact my student loan servicer, Nelnet, regarding the issue I am experiencing through their " Contact Us '' portal. I should have an autopay discount applied to my student loans, however each of the XXXX times it has been applied just in this month, it has reverted back to my original interest rates. I am properly enrolled in auto-pay, making regular above-minimum payments and yet accruing interest at a rate that is not accurate to my account. The most recent attempt at contacting Nelnet was yesterday, XX/XX/XXXX. Prior to that, it was early XXXX and I do not recall the date as it is not directly through email that I contacted the servicer.
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a Parent Plus Loan that is handled with Nelnet, and I have not been able to access the account since XXXX. I have been logging onto the app intermittently to attempt to make payments, however it has been giving error message after error message. With loans unfreezing and interest accumulating, I am not sure I can afford to simply wait it out. I would like to be able to both see and access my loans at the moment, but the app and the website are not working.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I still disagree that my balance is incorrect and researching with the information that the government site provides, I was able to realize that they placed my account into forbearance numerous times, sometimes for only one day and then the amount of times my account had capitalization doesnt add up. I want statements with all of the times my account was placed into forbearance, all of the times it had capitalization, all of the reasons and all of the times my account was moved into/out of payment plans. I also want to know how many payments count towards each loan. Its crazy I have paid on these for a decade almost and owe quite more than I borrowed.
Company Response:
State: TN
Zip: 38506
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When I first applied for consolidation I considered Income Driven Repayment, however, I already pay a large amount of private loans monthly, and once I got my log in to nelnet, I applied for standard payments as they were lower and their offer for XXXX plus my private loans totaled XXXX a month. It adjusted my payment to about XXXX a month. I log in now, and I see two XXXX loans I dont recognize and are nowhere to be found on XXXX gov. And my payments went back onto XXXX and now being close to XXXX a month. Then I go back to reapply online for standard and now the monthly payments offered are close to XXXX a month. Nobody picks up the phone for HOURS over DAYS of calling and when I finally get a response Im told I need to be transferred and the call is disconnected again. Why are my payment amounts changing? What are these XXXX dollar loans I dont see on studentaid.gov??
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Filing a new complaint to follow up on my previous complaint about the 1099-C that Nelnet stated is fraudulent. I am writing to file a new complaint against Nelnet, a student loan servicer. I previously filed a complaint about a 1099-C that Nelnet issued to me. Nelnet has not provided me with any documentation to support their claim that the 1099-C is fraud, and they have also refused to provide me with a copy of my original promissory note. I am now requesting that Nelnet provide me with the following documentation : 1. Documentation on how they reached the decision that the 1099-C is fraud 2. A copy of my original promissory note FCRA Violations : 1. Nelnet reported my student loan account to my credit without my consent. 2. Nelnet never gave me the option to opt out of having my credit report shared with non-affiliates. FDCPA Violations : 1. Nelnet did not provide me with documentation to support their claim that the 1099-C is fraud. TILA Violations : 1. Nelnet failed to provide me with clear and accurate information about my student loan account. 2. Nelnet engaged in unfair and deceptive lending practices. I have attached documentation to this complaint showing that the 1099-C was accepted by the IRS and a copy of the 1099-C. Student loans are a federal debt backed by the full faith and credit of the United States. Nelnet is required to comply with the law and provide me with the documentation that I have requested. Nelnet is also not the original lender but only the servicer. Nelnet is also part of the securitization fraud for this commercial paper. According to the purchase agreements, Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX will sell the loans to Nelnet Student Loan Funding III LLC ( the depositor ), which will sell the loans to the issuing trust. In rating this transaction, XXXX XXXX XXXX XXXX XXXX will review the relevant legal matters as outlined in its criteria.
Company Response:
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a parent loan with Nelnet that I have been paying online since XXXX. I have a student loan for each year that my daughter attended college, one for freshman year, one for sophomore year, one for junior year and one for senior year. I made all payments on time, sent extra payments and never sent a payment late. The website was set up in such a manner that I could only make a single payment and the company dispersed the payment to each individual loan ( the website has now changed and now there is an option to apply a payment to each loan individually ). On XX/XX/XXXX, I paid {$550.00}, which was more than the required minimum payment. The record shows that the company did not apply the payment to the principal and took the entire amount and applied to interest. I called the company multiple times to fix this error and it was never fixed. I was told that the company made a computer error and did not pay three of the loans in XX/XX/XXXX with the money that I paid and as a result interest accrued for lack of payment. As a result, I had to pay the interest in XX/XX/XXXX. Not only does this not make sense, but the company should fix the error and reallocate the funds, apply the payment to the balance and reimburse me the interest that was charged on an inflated balance. No one has returned my calls, sent me an email, addressed the problem.
Company Response:
State: NJ
Zip: 07054
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan balance was transferred over from greats lakes to NELNET. I applied for the SAVE plan via the XXXX website on XX/XX/23 and noted that the application was marked completed on XX/XX/23. I checked NELNETs website on XX/XX/23 and my application was marked pending. On XX/XX/23, NELNETs website noted my SAVE repayment plan application was received on XX/XX/23 and to give them time to review my request. I attempted to call NELNET that Monday XX/XX/XXXX to inquire if additional documentation was needed but I was on hold for over 2 hours and unable to reach a representative. I checked NELNETs website again on XX/XX/23 and noticed that the received application date had changed from XXXX to XX/XX/XXXX ( I have a screenshot on my phone ). Once again I attempted to call someone at NELNET to inquire about the date change but as before, I was on hold for well past an hour and unable to reach anyone. I checked NELNETs website again today XX/XX/XXXX and the date of my SAVE application being received has changed again from XX/XX/XXXX to XX/XX/XXXX. Why does the date of receiving my application keep changing? Did they actually receive it? My repayment plan on their website still say extended repayment, thats the wrong plan all the while my interest keeps accruing. Does NELNET need supporting documentation for my application? Why is it so difficult to reach someone at their company? How do they expect me to make payments with such an archaic, inaccurate and unreliable system? I do not trust this agency to handle my student loans let alone access to my bank account.
Company Response:
State: NY
Zip: 11692
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loans were transferred from Great Lakes to Nelnet this year. I had applied for the SAVE plan on XX/XX/2023. The federal student aid website states the application was reviewed on XX/XX/2023 by Nelnet and processed on XX/XX/2023. Through the SAVE plan, the monthly payment amount stated to me is {$72.00} on my application on the federal student aid website. My Nelnet account reflects a monthly payment of {$270.00} and does not reflect my repayment plan as the SAVE plan, but just a standard income driven payment plan. I tried to call Nelnet on XX/XX/2023 to clear this up and see why my account is not reflecting accurately. I sat on hold for XXXX hours and was never able to connect with someone. Their website constantly states they are experiencing larger than normal call volumes and long wait times. This company was not prepared to take on this volume of work and does not have the staff to do so. Considering my repayment date is right around the corner, I need to get this cleared up, like many other borrowers who are preparing. I've tried utilizing the Nelnet FAQ page to see if maybe the problem was listed but could not find any such resource.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Please remove from credit. I do not owe a balance. Ive never received a disbursement from the school. Please remove from credit. I dropped all classes once I realized they were trying to get me to take out a loan.
Company Response:
State: TX
Zip: 77706
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 1681 section604 a section 2 " any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' The financial institution and the Consumer reporting agencies do not have my consent to furnish my information and they do not have my written consent.15 USC 6802 ( b ) ( c ) I do not consent and revoke any and all verbal, non-verbal, written, implied, all assumptions to disclose nonpublic personal information to a nonaffiliated third party " 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at anytime. '' I am opting out of your reporting services.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A