Date Received: 2023-11-08
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Navy Federal. Poor notification and doesn't provide period to correct the issue. If you receive a notification, it never has the name of the transaction only the amount and the notification arrives too late.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, {$570000.00} was wired to my personal acct for consulting services rendered. The wire was from XXXX XXXX bank. The money cleared and was briefly available to me on XX/XX/2023. I sent out approximately {$700.00} in small transactions. On XX/XX/XXXX I attempted to send various amounts out of my account to others, the account was frozen and access to my account was blocked. The credit union unblocked, however the money has been frozen until this current day. I have inquired several time, as to the reason for of these actions. The security division of the credit union is investigating a concern, but has not clearly communicated with me verbally or in writing the reasons for these actions. Ten business days have passed and I need the CFPB 's assistance in obtaining resolution of this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: An inquiry from Navy Federal appeared on my account on XXXX XXXX XXXX, my information was not provided to do so, so this was done without my knowledge.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: Navy Federal denied me right to my credit after a hard inquiry was place on my credit profile which proves there was a draw on my account. This constitutes as discrimination and unauthorized use of my social security credit card. Furthermore Navy Federal has the ability to use my application as collateral and reap income according to Federal Reserve 16. This application was given as accommodation for I was denied therefore not receiving any accommodation so NAVY FEDERAL is in violation of UCC 3-419 & UCC 3-303 .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77386
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Navy Federal denied me right to my credit after a hard inquiry was place on my credit profile which proves there was a draw on my account. This constitutes as discrimination and unauthorized use of my social security credit card. Furthermore Navy Federal has the ability to use my application as collateral and reap income according to Federal Reserve 16. This application was given as accommodation for I was denied therefore not receiving any accommodation so NAVY FEDERAL is in violation of UCC 3-419 & UCC 3-303 .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77386
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: Navy Federal denied me right to my credit after a hard inquiry was place on my credit profile which proves there was a draw on my account. This constitutes as discrimination and unauthorized use of my social security credit card. Furthermore Navy Federal has the ability to use my application as collateral and reap income according to Federal Reserve 16. This application was given as accommodation for I was denied therefore not receiving any accommodation so NAVY FEDERAL is in violation of UCC 3-419 & UCC 3-303 .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77386
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yes, i just needed the money for the XXXX XXXX XXXX i statered to use and for my XXXX XXXX which i toock out a large payment for and with my ssa being suspenend because i had too much i that account and they depositied that money and ssa want s it back now and they suspened it so i dont get ssa checks at that account i was in need alot for a year or so because they tootk that fraud choice back, i would have made a diffrent choice about the loan and pating for the XXXX XXXXXXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On Monday XX/XX/XXXX, I had a deposit of my XXXX payment to my XXXX account. I logged into the app and transferred {$3000.00} to my linked Navy Federal Credit Union account to pay some of my bills. The transferred had reflected as going through. I had a balance left was {$780.00}. I logged off the app once I was done. I tried logging back in to check to see when my insurance payment was due and got a message that I was locked out of my account. I called XXXX and told them something was going on with my account. They told me that I was locked out because there was several transactions done that looked suspicious and someone had breached my account and locked me out. She also said they believe that they got my Navy Federal account number as well. I then called Navy Federal right after on XX/XX/XXXX and the next morning XX/XX/XXXX to report to them that there had been a breach on my XXXX account and I would like a fraud alert added to my account there. No one explained to me on each call that they do not do " fraud alerts '' just add a note to the account. On Friday XX/XX/XXXX, I called XXXX to get a status update on the process and I was told they decided not to give me my funds back and my account was in the negative - {$110.00}. They also stated that they sent a letter to Navy Federal requesting the {$3000.00} be sent back to them which put my account in a negative status- {$2000.00} ( currently ). Navy Federal took {$1100.00} from my account and sent it to XXXX and did not notify me they had received this letter. They also took {$540.00} out of my savings account. They closed my account ending in XXXX and opened a new one then added the negative balance. It now shows - {$1400.00}. I now have no funds and no way to pay the rest of my bills. They are in violation of 15 U.S. Code 6821, 15 USC 1692g 809. Validation of debts and 15 U.S. Code Chapter 41 - CONSUMER CREDIT PROTECTION
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30102
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: An incident occurred in XXXX with my carry-on stolen during a trip. I filed a complaint with the airline and made a police report five days after the airline failed to locate the bag. I did not notice any immediate charges on my accounts and waited the allotted time for the airline. I notified the Navy Federal Credit Union about the incident and learned of pending charges or transactions I had not made. I was told to wait for those items to post before closing the accounts, as the fraud department would monitor the account for further activities. When the items were posted, I was given a form to complete to start the insurance claim and was told it takes anywhere from 30-90 days to conduct the investigation. I submitted the required information promptly and called to get the status of a new card. The account number was supposed to be issued with my known balance before the fraudulent activity. I never received anything. I called NFCU in XX/XX/XXXX. I was told there was a delay with processing information and another 30 days were needed to complete everything as both accounts were closed and showed fraudulent activity. Well, my life flipped upside down while waiting as my father got ill in XX/XX/XXXX and Died on XX/XX/XXXX. After the significant loss, I did not think of NFCU until later in the year or close to XXXX, when my security clearance was updated and up for review. The renewal took longer than expected because of the theft in XXXX and items on the credit report. I contacted NFCU to get the insurance payment details, but the fraud stated the accounts were closed and satisfied., the 3rd party insurance sent the amounts to cover the activity, and new accounts should have reached out by now. NFCU started taking my money from my savings account without explanation, and I closed the accounts abruptly. I never heard back from anyone in XXXX, or XXXX, and I followed up in early XXXX, then everything shut down. The investigation of my clearance was resolved as the items were removed from my credit report and marked closed, not charged off. There was no balance being reported. In XXXX, the accounts resurfaced, and I got a letter in the mail for a settlement offer of 20 % ; I responded to the correspondence, citing- if I paid 20 % on the accounts of something that the insurance company paid, this would be double dipping and billing. I stated that because there was a low balance on these cards at the time of the theft, I would pay 10 % of their settlement offer. I never heard back from anyone. So, now we are in XXXX, and the Fraud team admits that they do not share information with the charge-off team, and the recovery team was unaware of the insurance claim. That the collections activity should have never happened, but because the two departments do not communicate or share data, there weren't any retrievable notes. I need these items deleted, as the NCUA stated the Supervisory Committee would work with them to update policies that could support the fraud and recovery department processes. I have to address this every five years for the clearance review process, which has been exhausting. i do not have any other issues with any other bank cards that were part of the theft except this one. Everyone has completed the filings and was able to disclose the payments from the account assured. I can not even get the name of the insurance company from NFCU, and at this point, I should not need it. This is stressful and impacts my ability to do the job I was called to do to protect American citizens. I need an explanation as to why the bank chose to pay for negative information to be reported monthly when they received payment from the insurance company in XXXX. I am confused. I have sent at least 20 family members to do business with NFCU, and they still have relationships because they don't travel for work and vacation like me. However, I did warn them of these practices.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Good morning really I want to get higher limits on my cards becuase I have good card and great standings with XXXX and nfcu. Chasing financial freedom starting to move things out the way with credit
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A