Date Received: 2023-11-10
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: This complaint arises from Navy Federal breach of contract, unjust enrichment, and violation of the Uniform Commercial Code ( U.C.C. ) in relation to a negotiable instrument, specifically a coupon note, which I issued but subsequently refused to honor. I entered into a financial agreement with [ NAVY FEDERAL CREDIT UNION ]. As part of this agreement, Navy federal issued to me a Bond Statement and a coupon note. These are recognized as negotiable instruments under U.C.C. Article 3. XXXXXXXX XXXX XXXX XXXX XXXX defines : Coupon notes- Promissory notes with coupons attached, the coupons being notes for interest written at the bottom of the principal note. Coupons- They are written contracts for the payment of a definite sum of money. They are deemed negotiable and distinct promises. This is supported by Thompson V. Perrine, 106 U.S. 589, 1 S.Ct. 564, 27 L.Ed. 298. Relying on this established interpretation and precedent, I sought to enforce this coupon note through endorsement and transfer in good faith, as stipulated in U.C.C. 3-301. If such a promise to pay is rendered invalid, it casts doubt on the legitimacy of the entire debt. As established in U.C.C., the debt is either considered satisfied or entirely nullified. Navy Federal refusal to honor this note, despite my actions in alignment with the U.C.C., amounts to a full discharge of the debt as per U.C.C. 3-603. It falls upon Navy Federal to demonstrate that the issued coupon note does not fulfill the criteria established in the U.C.C. By not acknowledging my rightful claim, I unjustly benefits from the security of the landed estate, which has been trustfully placed into the XXXX XXXX Living Trust. UCC-1 Filed by The Federal Reserve even says that all bills are prepaid
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31763
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XX/XX/23 I was denied my own extension of credit which is fraud. I signed the application which they securitized and made a security. I wrote them a letter stating I am writing to dispute the adverse action taken against me by your institution, which I believe to be in violation of 12 CFR Part 1002 Regulation B, Title 15 U.S. Code 1602 ( p ), Title 15 U.S. Code 1644 ( f ), and Title 15 U.S. Code 1611. The adverse action in question pertains to the denial of my recent application for [ Credit Card ]. On [ XX/XX/23 ], I received a written notice from your institution, indicating that my application for [ credit card ] has been denied. The specific reason ( s ) as to why I was denied is irrelevant because I have the right to credit and withholding my securities is securities fraud! Your institution is in clear violation of the Equal Credit Opportunity Act and Consumer Credit Protection Act! In light of the above violations, I kindly demand, Since I have been denied access to my own credit, that you please retract my application! Please acknowledge receipt of this dispute letter within 10 business days and inform me of the actions taken to address my concerns. Should you require any additional information from me to facilitate this process, please do not hesitate to contact me. UCC-1 filed by the federal reserve system tells me that I am entitled to my own extension of credit. See attachments.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 31763
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I was denied my own credit. As attorney in fact this is a violation of The Equal Opportunity Credit Act. Please do a secondary assessment and accept this credit application for highest amount possible. Otherwise this would be a federal violation and securities fraud. Are you aware your underwriting department is commiting a federal crime by denying me my own credit set forth as full faith and credit of the US? Are you aware that multiple cases have been settled based on this same claim. Lets avoid embarrassment and settle my accounts correctly or i will have to get an irs audit to satisfy my remedy. Since i am denied retract my application and return my original application! You are denying you access to my credit and that is discrimination against my person and violates the Federal Equal Opportunity Act [ This Act ( Title VII of the Consumer Credit Protection Act ) prohibits discrimination on the basis of race, color, religion, national origin, sex, marital status, age, receipt of public assistance, or good faith exercise of any rights under the Consumer Credit Protection Act ] I am in good faith did what I could as the consumer to access your credit and was denied so Retract my application and return my original application. Retract my application. This serves as a notice of dispute.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Getting a loan or lease
Subissue: Problem with signing the paperwork
Consumer Complaint: I submitted a loan application on XXXX for an auto loan for {$25000.00}. The credit union replied with an increased loan amount of {$27000.00} which was great. On XXXX I received an email stating that the loan was approved and that NFCU needed additional details. However, the communication did not have reference a date that my loan would be canceled. I called on XXXX to figure out how to complete the loan and the bank informed me that the loan was cancelled and that I had to submit an additional application. I submitted the second application was pended for further review. I spoke with two managers trying to explain that I believe that I was not treated fairly given that the email did not reference the application would be cancelled. I do not believe the email notice meets the notice of incomplete requirements and this negatively impacted me as a consumer. The loan was never funded so I do not have a loan number.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: Navy Federal Credit Union apparently has sued me and is now trying to ask the court to garnish my wages. I have disputed this account because there are fraudulent charges that were made on this account, and it is not fair and illegal to not investigate and ask me to pay the bill. Please allow me the due diligence to dispute these items. Please resend me any and all transactions associated with this account, via email and USPS mail or respond back to this complaint with all charges. Court Case is Docket # Docket # XXXX. I have also contacted the Law firm that is representing Navy Federal Credit Union and the law Firm is Named, XXXX , XXXX XXXX XXXX XXXX , XXXX . and I have contacted them via email @ XXXX in reference to this Docket # and XXXX Responded back via email that I need to contact Navy Federal Credit Union in which I have been requesting information. So again it is not fair and illegal that a company can sue me AND deduct money from my paycheck without allowing me to dispute this or have this issue investigated.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I opened an account with Navy Federal on XX/XX/XXXX, and added a debit card. I deposited XXXX on XX/XX/XXXX from my XXXX XXXX. I deposited XXXX into the account on XX/XX/XXXX and a XXXX transfer from my XXXX checking account of {$150.00}. I received a XXXX transfer of XXXX from my friend. and another XXXX transfer for which I can not name the amount because the account is locked. I then purchased a XXXX for XXXX the XXXX transfer was from friends we were all putting in on an XXXX XXXX. my account was then locked and inaccessible on XX/XX/XXXX. I called Navy Federal to see what the issue was because I hadn't gone over my limit nor had any fraudulent transactions. The receptionist proceeded to let me know she couldn't see a reason for my locked access and that I should fill out an appeal which I did on XX/XX/XXXX I believe I had called back after 10 days and they still had no update for my account only to keep a lookout for an email saying they've received it which I haven't gotten that either. There is still money in the account that I have no access to and I'm upset because I was trying to build a relationship with them on a business scale. This whole matter has been timely and frustrating.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30088
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am reaching out to report a case of fraudulent personal information linked to my identity. This unauthorized activity has resulted in the wrongful association of accounts and transactions with my name, causing significant distress and concern. I am a victim of identity theft and have promptly reported the incident to relevant authorities. The urgency of addressing this matter can not be overstated, as it has severely impacted both my financial stability and personal reputation. I kindly request your cooperation in expeditiously removing all fraudulent information from my credit report and initiating a thorough investigation into this issue. I am fully prepared to provide any necessary evidence and, if required, pursue legal avenues to protect my rights and seek appropriate compensation. Your swift attention to this matter is highly valued.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60617
Submitted Via: Web
Date Sent: 2023-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My Account was comprised back in XXXX. I completed disputes with Navy Federal regarding unauthorized transactions. There were serval unauthorized, along side two cash advances and received credits for all. My fraud claim was honored and credits were supposed to be applied and stay on account. 3 months later two of the cash advances were denied via my online banking account. One for {$990.00} on my go rewards and {$1000.00} on my cash rewards. When calling Navy Federal and speaking with several supervisors no one can seem to tell me why the credits were reversed and why I should be responsible for fraud cash advances that I did not do. When speaking with one supervisor they stated the money never left Navy Federal but somehow its showing on my statements that Im responsible for payment on the unauthorized cash advances. I have went over statements and no one seems to know why or what happened. I was issued a provisional credit for both cash advances that they stated never left navy federal but credits were issued that they also said should not have happened. They are stating that they went to get the funds and couldnt retrieve them. As I told them several times I never received any moneys. That there workers automatically applied the credits. This has been going on for two weeks now no answers my credit cards are drawing a 18 % interest rate and me and my authorized user are trying to buy a house and this is affecting our credit. I have reached out to everyone at Navy Federal with no honest answers as to whats going on with our accounts. I have been with Navy Federal for over 10 years and cant believe they are not honoring their policy and putting the customers first and protecting my money not once but twice and putting me responsible for payment of unauthorized transactions when my entire bank account was compromised.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23462
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 6 to 2 states I have the right to privacy ( 15 USC 1681 ( section 6 0 4 a section 2 ( it also states a consumer reporting agency can not furnish an account without my written instruction under 15 USCS 1666b a creditor may not treat a payment on a credit report account under an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 at XXXX XXXX I WENT TO NAVY FEDERAL TO DEPOSIT {$180.00} IN CASH AT THEIR OUTSIDE ATM. I RECEIVED AN ERROR MESSAGE STATING THERE WAS A PROBLEM AND THEY COULDT DEPOSIT THE {$180.00}. THERE THEN WAS AN ERROR MESSAGE RIGHT AFTER THAT SAID THEY COULDNT RETURN THE CASH. THE ATM MACHINE GAVE ME A RECEIPT THAT SAID WE ENCOUNTERED AN ISSUE RETURNING YOUR CASH, PLEASE CONTACT YOUR FINANCIAL INSTITUTION IN WHICH I DID THAT EVENING. THE {$180.00} WAS RETURNED TO ME AFTER 10 DAYS OF INVESTIGATING. ON XX/XX/2023, I RECEIVED A MESSAGE FROM MY BANK SAYING THE INVESTIGATION WAS OVER AND NO ERROR WAS FOUND SO THEY ARE TAKING THE {$180.00} BACK. I HAVE THE RECEIPT FROM THE ATM ANF THE COMPANY THAT OWNS THE ATM IS XXXX. ALTHOUGH THE ATM IS AT A NAVY FEDERAL BRANCH.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A