Date Received: 2023-11-21
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Navy Federal does not have a banking system or app that allows consumers to proactively manage their money. This inefficiency allows the bank to collect multiple insufficient funds or return check fees. I have been out of work and trying my best to manage my payments, but I can not seem to catch a break because transactions are not showing or being processed in a way that I can see and manage them. Last night I had over {$300.00} in my account at XXXX XXXX, so I sent {$120.00} via XXXX for a payment for a service I received because the account said I had the money, and this morning my account was in the negative for {$90.00} because a bunch of transactions settled that weren't even pending. It's not fair to the consumer that there is no clear visibility on how transactions are going to be processed and feels like it's set up like that intentionally to maximize fee collection by the bank. The bank needs to put in place features that allow consumers to utilize their services efficiently, and not become victims to repetitive fees when they're barely staying afloat.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30291
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I have used Navy Federal Credit Union ( NFCU ) on numerous occasions over the years to finance purchases. I have always had a very positive experience. In XXXX, I purchased a new vehicle, and NFCU was the lender he chose to finance the purchase. I continue to make all of the payments as agreed. About two months ago, NFCU reached out via mail to ask me to sign another original Promissory Note, Security Agreement, and Disclosure. Issue The issue on the electronic Promissory Note is that he was promised a rate of 4.79 % at application, and the electronic Promissory Note I signed incorrectly reflected the rate of 5.04 %. When I realized this error, I brought the mistake to NFCU 's attention, and the NFCU employee immediately corrected my online loan account. Then, NFCU sent out another original Promissory Note for me to sign. The main issue here is that I am being forced to sign two live Promissory Notes without either one being labelled as a substitute or a corrected agreement and without any documentation from NFCU that this additional Promissory Note is a substitute for the one I originally, electronically signed. Contact : I initiated at least two different calls to NFCU to try and straighten out why they wanted me to sign another original Promissory Note and Security Agreement versus a " Corrected or Substitute Promissory Note Agreement '' to prevent two live Promissory Notes ; I attached page XXXX of the electronically signed Promissory Note. I went to the XXXX XXXX XXXX XXXX in XXXX, XXXX on XX/XX/XXXX to explain that I only wanted it in writing that this new Promissory Note was a substitute for the original electronically signed Promissory Note. The Customer Service branch employee stated that NFCU could not provide that statement -- indicating that the new Promissory Note was being substituted for the original electronic Promissory Note. Threat : Furthermore, the Branch Customer Service person threatened that if I did not sign the additional Promissory Note within 90 days of the original Note date ( XX/XX/XXXX ) NFCU would increase the loan 's rate to 18.99 % -- I am assuming that NFCU would convert the loan to an unsecured loan, which the loan is not because NFCU has the original, electronically signed Promissory Note I signed the day he picked up his check to purchase the vehicle. Please Assist This mistake was not my mistake, and all I am trying to do is correct the error NFCU made without running the risk of two live Promissory Notes floating around NFCU 's vault or at the very least something in writing from NFCU that the second written Promissory Note will be substituted for the original electronic version. Additionally, this letter should indicate that upon receipt of the substitute Promissory Note that the original, electronically signed Promissory Note will be returned to my possession marked " VOID '' to avoid future issues.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There is misleading inaccurate information being reported on my credit report. The company 's name is XXXX XXXX XXXX XXXX and the mount is : {$520.00} the date is : XX/XX/2018
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My usual paycheck, from my employer the State of Arizona ( XXXX XXXX XXXX XXXX ), was sent to me via mail due to a direct deposit issue on payroll 's end. The paycheck 's total was for {$1300.00}. I received the check on XXXX the XXXX. I originally wanted to use mobile deposit on the navy federal app but it said my funds would be on hold until Friday the XXXX. So I called Navy Federal and they canceled the mobile deposit so I could deposit it on monday in person at the local branch. and have access to the funds on XXXX. I deposited the check on XXXX at XXXX at the local navy federal branch. There was no issue and she deposited it and I have a receipt that said I would receive the funds the next business day ( today ). I got a message from Navy Federal at XXXX that say my funds were on hold because they have reasonable cause to believe that the check is uncollectable from the paying bank based on confidential information that indicates that the check may not be paid. If the bank pays the check, you can expect it receive your funds within XXXX business days. I would like to note that I have never cashed a bad check in my life. I went up to the XXXXXXXX XXXX XXXXXXXX and talked to customer service and the bank manager. They told me there is a security department that I can call and talk to about lifting the hold. I waited there on hold for about XXXX minutes but I had to go back to work. So I called the customer service line to be directed to the security department. I have talked to three different customer service agents and one supervisor who that there is no one who oversees the security holds on checks and that it was an automated system. I asked, " So the automated system can put a hold on any check for any reason and there is nothing anyone can do about it? '' The supervisor said yes that's correct. They said they do not know why the bank manager would say there is a security department that can help me. It does not make any sense when they say there is no one who oversees the process. How is that possible to leave it up to machines to make the decision? I asked if they could cancel the check and give it back to me to cash elsewhere. They said no because the check HAS ALREADY BEEN ACCEPTED AND PROCESSED. If that is true then why is there a hold? This is my usual paycheck from The State of Arizona that has been issued and processed with no issue since XXXX. I showed the bank my paystub, and emails from my payroll indicating there is nothing wrong with the check. They said the hold doesn't make sense but there is nothing they can do. It is a government paycheck ; how can they say they don't think the bank has the funds ; it is the government. I am a public servant who is also an active military spouse. We were relying on this money to buy food for XXXX. I was told because of the holiday, the hold on my account will not come off until Tuesday the XXXX. This makes no sense and no one can give me a straight answer. My next paycheck comes on the XXXX, So essentially my family went XXXX weeks without pay because of Navy Federal. This has caused my family significant distress and hardship.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85338
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navy federal credit union is showing a late payment in XXXX and i made 2 payments in XXXX, this is not accurate information
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 705XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-21
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I applied for a credit card ( Navy Federal Flagship card ) and a personal loan for {$50000.00} on XXXX and I was denied. I utilized the message center requesting that my application be retracted to me since I'm being denied credit. I was told they're unable to do so. No matter the reason for my denial I have the right to credit as a consumer. Withholding my access to my securities is considered security fraud. I then called in XXXX XXXX requesting an official adverse action on my denial and I was told they're unable to give me one. They sent me a statement of denial in the mail but it doesn't meet the requirements of an adverse action under 15 USC 1681m.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44113
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Navy Federal In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681y ( 15 USC 1681 ( section 6 0 4 a section 2 ( it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29406
Submitted Via: Web
Date Sent: 2023-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The FBI XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX was on the phone when the representative from Navy federal credit union opened an account that my sister in Va sponsored. XXXX XXXX XXXX the vice president of membership mailed me XXXX checks and XXXX were stolen XX/XX/2023. I reported the checks stolen. I was forced to sign a navy federal membership agreement and tax id certification. I was approved for a bank account then went in person to deposit my money. The FBI sent decoys into the branch per my calls to them at ( XXXX ) XXXX. I was told at XXXX XXXX XXXX XXXX XXXX XXXX XXXX by the white teller that due to the color of my skin and me being a XXXX educated woman. I WAS also called a XXXX and unfortunately XXXX can not open any accounts. I called ( XXXX ) XXXX, I mailed the check as requested to open the account and I havent received anything yet from Navy Federal credit union.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/2023 the Consumer sent a Notice via U.S. Certified Mail return receipt request to rescind the security interest agreement that was obtained with deceptive language and forms by the Corporation listed in this complaint. This is a reconfirmation notice to the Corporation of the notice to rescind the security interest agreement. The 20-day process as required pursuant to the CFPB began when the company received the notice last week.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27713
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-19
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: On XX/XX/2023, I received a phone call from a Navy Federal Credit Union Representative. He stated his name and began to talk to me about me about my checking account being 51 days past due and that it is on a freeze/hold until they receive a payment. I asked him are you calling to collect a debt? He said yes but never disclosed the reason for his call. He stated that they have tried to contact me multiple times and when I asked him about the dates they tried to contact me, he only stated 2 dates ( XXXX and XXXX ). He was the 5th representative that I have spoken to about this matter. I asked XXXX did they receive my deposit voucher? He stated that he did not see it in his notes. I said I have the green slip receipt stating that your company received it on XXXX and I explained that this debt is supposed to be discharged due to the tender of payment that was refused on XXXX and I wanted to know why was my account credited {$160.00}? He said it was an courtesy credit but it does not give a specific reason why. I said it was due to the Notice of Rescission that I submitted on XXXX ( Confirmation # XXXX ) I then asked his is Navy Federal Credit Union with the Truth in Lending Act and said yes angrily and asked me did I want him to hang up on me? I stated that he called me and I wanted my questions answered and that I was recording the conversation as well. He hung up on me. As I done my research, Navy Federal representatives have called me about the same matter on XXXX at XXXX, XXXX at XXXX, XXXX at XXXX and XXXX, XXXX at XXXX and XXXX, XXXX at XXXX and XXXX at XXXX from multiple navy federal credit union numbers and no one has disclosed that they are calling to collect a debt. I have recorded most of these calls because I stated each time that I wanted my account to be in good standing due to the fact that my children 's accounts are under my account as well and they still have money in their accounts.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A