Date Received: 2022-03-19
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: ( 1 ) Navy Federal Credit union has failed to comply with THE TRUTH IN LENDING ACT and has created a deceptive form to undermine the laws put in place to protect consumers. NAVY FEDERAL CREDIT UNION ( NFCU ) failed to disclose to me, XXXX XXXX, a federally protected consumer my right to request a written itemization of the amount financed in conjunction with the disclosure of the amount financed. ( 2 ) NFCU failed to disclose to me, XXXX XXXX, a federally protected consumer a statement indicating whether or not I'm entitled to a rebate of any finance charge upon refinancing or prepayment in full pursuant to acceleration. ( 3 ) NFCU defined the term amount financed as The amount of credit provided to you on your behalf which is not same definition used in the The Truth In Lending Act nor does it have the same meaning and it also implies that the credit I received was given to me by NFCU and not extended. ( 4 ) NFCU defined the term total of payments as The amount you will have paid after you have made all payments as scheduled. Which is not the definition specified in The Truth In Lending Act nor does it have the same meaning. ( 5 ) NAVY FEDERAL CREDIT UNION has committed multiple violations of The Truth In Lending Act and created a deceptive form to undermine the federal laws put in place to protect consumers from abusive practices as such and to inform consumers of the actual cost of credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23701
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: All the funding I have access to is owed to the United States. The way I pay what I owe is by paying people for their goods & services. Middle man Navy Federal Credit Union decided to enrich itself by stealing then lying to everyone. Navy Federal Credit Union kept the deposit meant to pay someone. The deposit was a test to see if this credit union would be honest or not. This bank decided to enrich itself through dishonesty. As a result that person was kept debt because of Navy Federal Credit Union 's greed. Navy Federal Credit Union expects you the CFPB to do nothing about it. Since Navy Federal Credit Union decided to steal then lie, I chose to I document everything to show the Attorney General & XXXX XXXX. XXXX asked questions. XXXX didn't care XXXX wants answers.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: This complaint is to the attention of Consumer Financial Protection Bureau, Navy Federal Credit Union and XXXX : On XX/XX/XXXX, I started the process to purchase an investment property through a lending company outside of my current mortgage company in whom is Navy Federal Credit Union. I felt really good about being approved considering my credit score was in good shape and I had cash reserves to cover a substantial down payment. After inquiring about the status of my loan on this same day, the loan officer of the new lending company reached out to me stating that based off of my credit report, I was still actively in deferred status and that they couldnt approve me for a loan while payments on my mortgage were deferred. I was totally shocked and confused as to why I was still in deferred status with Navy Federal Credit Union. I called my bank inquiring why my mortgage payments were currently in the deferred status Side note : up until XXXX of XXXX, I was under the XXXX Mortgage forbearance program for a maximum of 18 months. Right before or in the midsts of the XXXX month ( XX/XX/XXXX ), I called a representative to see if I could have an extension on having my deferred payments extended. The representative stated that I was reaching the end of the maximum timeframe allowed to have payments extended and that I would receive a call back discussing the decision on if I was denied or not. All within that same month, I was apparently denied the extension to have payments deferred. From my understanding with the initial phone call on the beginning of XXXX, the representative did not properly communicate to me how to proceed after being denied and if I would remain in deferment after denial. I was told I would get a call back to discuss my denial and how to move forward. I received no call back, no email on the denial decision and no instructions at all on how to make a payment moving forward, if my payments would go towards my balance or deferred balance, my payment options, or if I was still in the deferred payments status. I literally found out XX/XX/XXXX that I was still currently in the deferment status and now can not purchase a property due to this situation. Since XXXX of XXXX, Ive made on-time payments while being under the impression that I was back to making normal payments to Navy Federal Credit Union- just to find out that my payments were being applied to the amount ( XXXX ) that were deferred. I still have yet to be provided any documentation in reference to my denial letter, no reminders or any communication about the status XXXX in in regards to making payments to Navy Federal Credit Union and are now very confused on what Navy Federals intentions are with me. The representatives and supervisors that Ive spoken with this week at NFCU has yet to take any accountability for their lack of communication, care, and direction for me as the consumer dating back to XX/XX/XXXX. Ive gathered from this situation that they were making me feel as though they were trying to get me to look over the possibility of them failing to disclose very important details of my mortgage and wanted me to proceed with moving forward while in the midst of this debacle.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I disputed several times with the agency Navy Federal Credit Union Reporting inaccurate information to the Credit Reporting Agency. I also disputed with my claim with XXXX, stating my claim is disputed and requesting validation of the debt in paticular " FIRST DATE OF DELINQUENCY '' The Navy Federal account " Charge off account '' balance {$17000.00} became delinquent in 2014, account was not brought current. This account should be removed from my XXXX Credit Report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92407
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have deposited my payroll checks several weeks ago that the bank just now has said they are bad checks My debit card was stolen so now I am upside down by {$7900.00} The XXXX XXXX somehow rolled that into my Mother 's account The XXXX XXXX has given out my personal information without my authorization
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85207
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Navy Federal Credit Union has made multiple errors on my account My account now is frozen for no reason
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85206
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My identity was stolen. Please report accurate information. I have no knowledge of the accounts listed on the files below. It has damaged my credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48073
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-18
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: NFCU continues to notify me on every login about prior debt which was discharged in bankruptcy ( had to declare XXXX XXXX in 2004 due to medical bills when I was between jobs and insurance had not yet started at new job ). While it states that the notice is not an attempt to collect, the notification is just that, an attempt to bully me into repayment or be limited checking and savings only. The use this harassment tactic to target individuals who caused them a loss and refuse any future consumer credit services. All other financial institutions have cleared the debt and have worked with me on new consumer credit whenever requested. NFCU chooses to harass and berate those of us who had prior financial hardships rather than work with us. They choose to discriminate against the disadvantaged. These tactics skirt the edge of the law and absolutely break the intent of bankruptcy law. I would like to see NFCU end these aggressive tactics to discriminate against their members.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80004
Submitted Via: Web
Date Sent: 2022-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: On XXXX XXXX NAVY FEDERAL CREDIT UNION, carried out an unauthorized transaction for amounts I directly disputed and DO NOT LAWFULLY OWE and despite this consumer having rescinded his consent XXXX XXXX, to be liable for any unauthenticated amounts. I conditionally accepted there demands for the corrected statement and tendered payment in lieu of cash payment. The company has taken my payment and continues to come after me. The company has failed to follow any thing close to law. This is not a duplicate complaint. This is an additional complaint. How may a company continue to debit my checking account for debt that I have disputed as not owing? I have rescind my consent previously, is there something I am missing? This is organization is a fraud and must be stop, Abuse to veterans with all they have when they are double dipping by taking my discounted coupons and my cash. This is a fraud and represents a grave mistrust to the public.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a mortgage with Navy federal credit union, and I was denied because of a student loan that is 50,000 dollars. I have friends and family who were approved, and they have student loans on their credit. I think because my name shows as XXXX on my application, I was denied credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 701XX
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A