Date Received: 2022-03-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Navy Federal Credit Union closed my account after accessing my credit report without my permission I would like for it to be put in the house
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38127
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I began my mortgage application on XX/XX/22 and applied for a mortgage that I was told would qualify for 100 % financing no down payment required. I verified this information with my loan processor after my application was submitted. For 29 days of my closing process I was assured that I would not need to make a down payment. The day before closing I was told that Navy Federal had misread information and I would now need to make a 5 % down payment in order to close. I was unable to search for other mortgages that would better fit my needs because of this misrepresentation. By the time I was closing I had already ended my lease and needed a home to move into. I had no other option but to close in one dat
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22401
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Navy Federal Credit Union is in direct violation of 15 U.S. Code 1692e false or misleading representations, 15 U.S. Code 1603g the consumer is the creditor, 31 U.S. Code 5118 2 public debt obligation guaranteed by United States to repay. NFCU is operating above the law and deliberately interfering with commerce which is causing harm and injury. And using false and misleading practices. When I log into the account online its says this information is not a attempt to collect a debt on the Home Screen. When I click the credit card a new screen opens and it says your one Payment pass due and available credit is {$0.00}. Clearly this is misleading, deceptive and theft, blocking of account credit which should be open end is definitely interfering with commerce All rights are reserved without prejudice.
Company Response: Company believes it acted appropriately as authorized by contract or law
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Ive had Navy Federal for a few weeks now. Today XX/XX/2022 randomly during the day my card declined as I was buying lunch, before that my boyfriend sent me some money through Navy Federal and his account was PERMANENTLY RESTRICTED and the lady tried to argue him down the funds were fraud. I found out my card was blocked tried to log in to online banking but it gave me an error and told me to call XXXX ( XXXX ) XXXX I called and the hold times were HORRIBLE! I spoke with one department to be transferred to another just to wait over an hr and the rep XXXX XXXX told me It looks like another XXXX was logged into your account instead of maybe having me reset my username and password if that was the case she gives me this LONG drawn out speech on what I would need to do. Close the account, open a new account, and transfer the money to a new account. This is by far the WORSE experience ever and Im so glad I have back up accounts because I will be withdrawing my funds and going to another bank.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Account was closed without my permission. Provide me with proof of ownership.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I filed a complaint with the CFPB previously about Navy Federal reporting incorrect information to the credit bureau. They contacted me within 3 business days and corrected the problem. Navy Federal is now reporting more wrong information and when I contact them they tell me that they dont see it. The incorrect information is on their site and on the 3 credit reports. The information theyve falsely reported is significantly bringing my credit score down. The amount is XXXX dollars with 8 late payments. Never ever made this charge and they wont allow me to close this account. I want that charge removed and my account closed. Please help.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This letter is to inform you that I am disputing your companys references on my credit report because of the lack of completeness and/or accuracy. I recently disputed this account with the credit reporting bureaus, and the information was reported as verified and accurate. After that I sent you the attached letter and I never got a sufficient response. Unfortunately, credit bureaus often use software that does not complete thorough investigations.I am disputing the following information directly with you, the furnisher of information, and I am requesting that you send me all papework you have on this account so i can review the accuracy of your reporting. You are a financial institution identified in 15 U.S. Code 1681a ( t ) Financial Institution.The term financial institution means a State or National bank, a State or Federal savings and loan association, a mutual savings bank, a State or Federal credit union, or any other person that, directly or indirectly, holds a transaction account ( as defined in section 461 ( b ) of title 12 ) belonging to a consumer. For the record I do know and understand by law, who you are and who I am. 1. I would like to see your GAAP ( general acceptance accountability principles ) which is your paper trail from where/when it came directly from your account. 2. I also want to know who is the original creditor? 3. I am also requesting the Individual Masterfile ( IMF ) pursuant to 15 USC 1681G this should contain every payment I ever made, the original wet signature contract, not a copy or printouts, it should also contain info on where you got it, how you got it, and when it was stored. If dont get this its a violation 4. Also I do not recall you CLEARLY and CONSPICUOUSLY disclosing to me the CONSUMER my right to opt out according to.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34208
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: On XX/XX/2022 I requested a limit increase on my visa signature cashrewards account. I was notified by mail that I was denied due to " reaching Navy Federal 's maximum unsecured credit card limit. My limit is currently {$15000.00} and I know for a fact that Navy Federal has accounts that exceed that amount. This information was false and misleading. They also pulled a consumer report from XXXX who reported negatively on my behalf without my permission.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30106
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Hi : ) I refinanced my mortgage with Naval Federal credit Union in XX/XX/2021. In XX/XX/2021 I applied for a home equity loan to gain access to {$100000.00} worth of equity in my home ; to be used for real estate investing. The loan was denied in XXXX. I requested information and further explanation on the denial but could not get in contact with the loan officer responsible for the decision ; as he never returned my calls or emails. ( I have a record of these attempted communications ). The emails were kicked back to my inbox stating that " The message couldn't be sent ''. And till this day I have never been able to speak with him. ( If this is a fair process why am I not able to consult with the individual who is processing my loan application? ) I then called NFCU customer support and spoke with 6 customer advisors with Naval Federal credit Union before anyone could advise me as to how to best address the concerns around my misunderstanding as to the reason for my denial. Four of the customer service advisors were very rude, gave me false contradicting information and in my opinion did not provide sufficient insight and advice to best address my concerns. Two of the customer service advisors were very helpful in advising me of what my next steps could be. I could tell through conversation that these two advisers were African-American and the other four were Non XXXX Americans. The final XXXX-American customer service advisor listen to my grievance then forwarded me to a manager who then called me and advised that I could file an appeal. ( I recorded these conversations and left time stamps to help identify the issues i referenced. ) After filing an appeal in XXXX I received a letter late XXXX confirming that the appeal was denied due " my overall credit profile not meeting NFCU 's guidelines for approval. My credit score is currently around XXXX and to be clear I was approved for my home refinance loan a year prior. I'm an XXXX male making over 6 figures per year with a combined household income of over $ XXXX. I have been sure to keep my credit spotless in paying all of my bills on time outside of a Medical bill that popped up on my credit report after a Medical billing associate advised me that I didn't owe a balance. I feel like I'm being railroaded and set up for failure. The only things questionable in this sequence of events are why I couldnt get in contact with my loan officer to get insight on my denial, why I was approved for the home loan just a few months prior but denied on the Home equity loan and why the only customer advisors that expressed empathy and were willing to provide meaningful assistance were XXXXAmericans. Recently there have been several articles that have surfaced revealing how XXXX-Americans are disproportionately discriminated against in the Home real estate market ( See links on document attached ). I don't want to pull the race card but something isnt adding up here. I truly feel that if I was dealing with a loan officer or a review board that was either more diverse or had diversity training that this application process would have been much smoother and my application would have likely been approved. This has been a long draining experience and Ive heard from 1 other XXXX-American family that their application process was drawn out and they felt as if the loan officers were not doing the best they could to communicate & process their applications in a timely considerable manner. This issue with Naval Federal credit Union has to be addressed as I think their staff needs diversity training as well as diversity hires to avoid future incidents like this. Because of this loan denial I dont have access to additional tools that could allow me to build wealth. I could write this off as either a small coincidence ; but recent reports proving that racism exist in the real estate market speaks to why these white associates gave me a hard time and two XXXX associates were willing to helped me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I had a personal and a business bank account with NFCU ( Navy Federal Credit Union ), In XXXX I did a delivery load for an online company thru a Delivery app, well they did a deposit into my business account which I couldn't verify where it came from because I was unsure of the name. The bank restricted my business account and said it will remain restricted for 30 days while investigation occurs. I waited XXXX days and nothing happened but I was still receiving bank statements. So, after dealing with Covid and the Pandemic I needed the funds so I reached out to NFCU in XX/XX/XXXX and they closed my business account and even decided to close my personal bank accounts and my personal credit cards without even warning me. I had three major credit cards with them that I have had over 4 yrs+ and when I went to use them they did not work so when I called NFCU , they said when they closed my Business Account they was supposed to close my personal accounts due to suspicious behavior. Well, I'm still getting bank statements and not to mention I'm getting false termination letters regarding my credit cards saying they were closed due to non payment and that is not accurate. So, my credit score and my way of living is destroyed from a stroke of a key and due to NFCU not being honest about the credit card closure when I have a 99 % pay history on my credit report. Please help me!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A