Date Received: 2022-06-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: ( ONCE AGAIN I AM NOT ARGUING MY ACCOUNTS IM ARGUING YOUR ERRONEOUS REPORTING WHICH IS DESTROYING ME AND MY FAMILY 'S LIFE. Navy Federal Credit Union is furnishing inaccurate and incorrect information to the consumer reporting agencies. YOU ARE REPORTING MY CHARGE OFF AS INCOME. INCOME DOES NOT GET REPORTED ON A CONSUMER REPORT ONCE IT IS CHARGED OFF AND PLACED ON A CREDIT PROFILE. the IRS clearly says a Cancelled debt or Charge Off is income : The reporting of these account as DEBT is inaccurate : THIS IS WHERE YOU ARE IN VIOLATIONS As defined by the IRS income does not get reported on a consumer report once a charge off is put on your credit. YOU MUST REPORT CANCELLED DEBT AS ( GROSS INCOME ) ON YOUR TAX RETURN WHICH MAKES YOUR REPORTING ON MY CREDIT PROFILE INACCURATE. { IRS publication ) 1099-C I have several charge offs on my credit profile from NF ONCE AGAIN I am requesting duplicate 1099-Cs for the following accounts : These accounts are reporting inaccurate according to the law. { XXXX } { XXXX } { XXXX } { XXXX } IT IS MY CONSUMER RIGHTS TO REQUEST THIS INFORMATION I KNOW THE LAW AND YOU NAVY FEDERAL HAVE IGNORED MY REQUEST OVER AND OVER. I am requesting additional information did you charge off any of these accounts with the Internal Revenue? Did you file any of the following debts on NF taxes as a { lost of income }? and if so, have you received { a tax credit }. According to the IRS rep my taxes are upside down because all of the income NF is reporting on my credit profile with there 1099-C 's reducing your tax burden and increasing my taxes. The IRS says reporting of a charge off is inaccurate for the simply fact that a charge off is gross-income. A Lender must file 1099-C and send you a copy if the amount the amount of debt cancelled is {$600.00} or more and the lender is a financial institution, credit union XXXX federal government agency, or applicable entity. 15 USC 1681s2 : Says you NF are a furnisher of information to a consumer reporting agency you are PROHIBITED by law to furnish inaccurate information I demand you to cease and desist the reporting of incorrect/ inaccurate information immediately.You are hereby put on NOTICE : that your are furnishing incorrect/inaccurate information on my consumer report. In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact inaccurate.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was persuaded by XXXX XXXX to send him money through XXXX from Navy Federal Bank Account to him for a catering service. I sent him a total of XXXX payments the first payment I sent was on XX/XX/2021 for the amount of {$420.00}. The second payment was sent on XX/XX/2021 for {$180.00} and XX/XX/2021 for {$510.00}. XXXX XXXX cancelled the day of the event XX/XX/2021 and stated he would reimburse me for the full amount. He has since stopped communicating. There is a warrant out for his arrest with XXXX XXXXXXXX XXXX police department.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, I spoke with a Navy Federal Credit Union supervisor about the closing of my credit card account, the transfer of my security deposit and why. The Navy Federal Credit Union supervisor was very rude and told me " due to non-payment on my account for 3 months it was closed because that's what their terms and conditions state ''. Navy Federal has no right to close my account while it was in dispute.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 64133
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, my husband answered a call from a scammer that claimed to be from Navy Federal, and he gave them confidential information about his account. As a part of that conversation, they took money from him and sent XXXX to me via XXXX, which was tied to my XXXX XXXX XXXX XXXX account. Due to this transaction, my XXXX account was compromised, and I was locked out. When contacting Navy Federal Credit Union, I was told to contact XXXX. When contacting XXXX, they told me to get Navy Federal. It has been a complete merry-go-round with Navy Federal. They have been very unhelpful, and one person was actually rude. I finally was able to speak with someone in XXXX who told me that the restriction was because of the fraudulent activity on XX/XX/XXXX from the scammer and my email was compromised and that XXXX would have to be the ones to remove my restriction. I contacted XXXX where it all started and spoke with an awesome manager who worked tirelessly for two weeks to assist me ; she reached out to XXXX, to XXXX, and no one would give her any answers. After investigating and researching, she discovered that this restriction was not my fault and removed the restriction from my account. I've reached out to Navy Federal on numerous occasions asking for the same investigation and help, and they refuse to help me get the restriction removed. I even explained that I changed my email so there wouldn't be any more conflicts, and they still refused to assist me in removing that restriction from my account. I do not use XXXX as my primary banking because it's in Louisiana, and I live in Texas, and it's tough to find branches and someone to talk to in person. I use Navy Federal for all of my primary ( which I no longer want to do business with ) financial needs, and they are now causing inconveniences for me to use at the new banking institution that I've chosen to bank with because of my XXXX is restricted with them as well. I would also like to add that my husband 's XXXX was also restricted, and Navy Federal told him the same thing the restriction can not be removed, but his restriction was removed instantly after the scam.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76063
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Navy FCU credit inquiry on XX/XX/2022
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In Accordance to the fair credit reporting act Navy Federal account number XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written permission. 15 USC 1666 ( B ) : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any reason. I have also discussed with the company my hardships due to covid-19 and we agreed on a plan and Navy Federal still reported my information improperly without my permission.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77007
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navy Federal Credit Union Credit Card... When I paid the credit card account with Navy Federal. The representative that I spoke said that she/ Navy Federal would send me a paid in full deletion letter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a sofa from XXXX XXXX XXXX online and used my Navy Federal XXXX credit card and the charge hit my account on XX/XX/2022 in the amount of {$1400.00}. The sofa was delivered on XX/XX/2022 and was defective. The retailer asked that I accept the delivery and they would correct any issues so I let them know what the issues where, 1st, the material was pulled away from the back of the sofa and 2nd, the entire back was loose and visible moved when you sat down and creaked loudly. After several weeks of going back and forth with the retailer, they offered {$95.00} to fix the material that was pulled away and did not address the loose back only to say the humidity can cause that which is completely untrue. At that point, I contacted Navy Federal to dispute the charge. I completed all the information necessary and Navy Federal did credit me back the {$1400.00} on XX/XX/2022 and said they would wait to hear back from the retailer. I then saw where the funds were charged back to my account again on XX/XX/2022 so I contacted Navy Federal and was told that the retailer provided information stating I did not follow their 7 day return policy ( which in not true ) and that Navy Federal would send me the retailers response and that I could appeal it and hopefully get my refund since I have a broken sofa sitting in my home. That was the last I have heard from Navy Federal and of course they still have the charge on my account, they just stopped communicating with me and of course I'm sure there are time limits on these appeals and it looks like I'm going to be stuck paying for a broken sofa and no one will call me back or give me any guidance. I've contacted the retailer with no luck, the manufacturer with no luck and most importantly, Navy Federal with no luck. I even sent Navy Federal a letter addressed to their XXXX, XXXX XXXX on XX/XX/2022, again with no response. Please help!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32505
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: It has taken far longer than initially estimated to close on my home equity loan application and I have not been given an estimated close date from Navy Federal Credit Union. I am at a loss on how to complete this application and have already spent over {$500.00} on a home appraisal required to complete the loan. I have reached out to my loan processor and both of her immediate managers with no response on estimated closure dates. The only response I receive is that the loan is in final review with underwriting. I first applied for this loan on XX/XX/2022. Advertised processing time was 30-45 days but due to increased demand, loan processing was estimated to be 75-90 days. I am now over 150 days into this process. Due to statutory requirements, our credit has had to be rerun and income reverified due to these delays. Please help me resolve this issue, bring the needed attention to my application and compete this loan request. Thank you!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95757
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I noticed there was an ACH transfer from my Navy Federal Credit Union account. I reached out to the customer support team at NFCU. They closed the account and completed a fraud report. They advise me to change my user name and password and run a virus scan on my computer and phone. At which point they gave me access back to my mobile and online banking. They gave me a {$5000.00} provisional refund until the case was researched. 2 days after I went through this process, there were two other attempts for {$5000.00} each on the brand new account. Once again, we went through the process and opened another new account. I took my laptop to XXXX XXXX to have them do a thorough check and make sure it was free from XXXX or anything else. A few days later I called and had my mobile banking reactivated. Sunday XX/XX/XXXX, I was balancing my checking account and noticed on XX/XX/XXXX there was an adjustment in the amount of - {$5000.00}. I called them as soon as they opened and they stated my claim was denied. I was asked to send an email addressing my concerns. Which I did, and it takes 2-3 days for a response. I'm on hold as I type this complaint. Hold time is 30 minutes, I will hold for two hours to get this taken care of. I'm in the midst of purchasing a home and I don't have 2 or 3 days. I will not be held responsible for the actions of a common criminal, nor should I be. If you can please help me or point me in the right direction, I would greatly appreciate it. Kind regards
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29707
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A