Date Received: 2022-11-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: It's been over 30 days and the creditor has not updated the information nor provide proof or documentation in regard to a late payment. They have not supplied this information and they must delete the alleged late payment on my credit report. Under federal law, they had 30 days to complete the investigation and by failing to do so, the items must be deleted from the report as soon as possible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75126
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Hello, I was recently XXXX retired from the XXXX this year in XXXX. I was never told that about this program helping with interest rate problems. I purchased my car in XXXX with an interest rate at 19 %. Later on I was able to refinance to get what I thought would be a under 10 % rate but it was lowed to only 13.29 %. The refinance was with Navy Fed. I would like to know what I can do with your company to get this taken care of. I know that the interest rate was have been around 6 % when I was active. Thank you for your time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80831
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My wife presented 2 POA to Navy Federal and they were rejected without giving any legal reasons why. My cousin presented a POA and it was rejected without any legal reason why. Finally one of the best lawyers in the world submitted a POA which authorize him to be my attorney in fact and it was DENIED with the reason of it being ALTERED and not being able to confirm the validity. When someone is a current member of Navy Federal credit those identifying questions arent needed per Navy Federals POA document. This is the reason XXXX XXXX omitted that information because his identity could be verified because he is a member. Another stall tactic. Navy Federal was called out about the false accusation against my former attorney XXXX XXXX XXXX but this gave me the fuel to fight the largest credit union in the world. As of XX/XX/XXXX XXXX XXXX XXXX XXXX is no longer my attorney. For 6 months he tried to help me fix these problems for FREE but unfortunately his legal letters were ignored and his final attempt to become POA on my bank account was rejected due to the false accusation of altered documents by an attorney. Its insulting as well as a display of the desperation of Navy Federal Credit Union to accuse XXXX XXXX XXXX an attorney practicing in Texas for over 35 years of fraud. Were asking that the blatant bullying and continued breach of fiduciary duty to STOP. If my wife, family and or lawyer has continuously been REJECTED, I have no other choice but to revert back to my wife. She is who I want as my POA and she is who should be my POA. XXXX XXXX XXXX XXXX, were not backing down and were doing this for ourselves and for every other American going through a similar situation with Navy Federal or any other bank. Why should Americans place their trust in banks if they can steal their money at will? This has been going on for 6 months and my credit that was excellent has been destroyed. We have lost our store front and business contracts and my wife is now homeless. The irony of that situation my wife have just been awarded the XXXX XXXX XXXX XXXX by Joe Biden and acknowledge by her mayor XXXX XXXX for her XXXX XXXX XXXX XXXX XXXX. Navy Federal have broken the law repeatedly and it must stop. Im XXXX but I still have rights and Im still a member. You must accept my new POA coming from my wife. You have no legal reason to object to my requests. You have verified my social security # with the XXXX and you have my permission to verify my social with TDCJ or Texas Department Of Criminal Justice. My XXXX ID with my XXXX # and DOB is sufficient. Im serving a XXXX XXXX and what youre doing is criminal. If youll deny an attorney for frivolous reasons I must have the courts make an example out of you Navy Federal. You cant AT WILL freeze accounts, destroy credit, destroy lives, destroy businesses and face no consequences. Youve taken no steps in none of the 4 complaints I filed with the Consumer Financial Protection Bureau because if you had youve been able to verify the POAs are valid and there is no FRAUD. You keep closing cases file against you with the following words potential fraud whats the fraud? XXXX XXXX verified the wire they sent to me in XXXX and when I reached out to their wire department on XX/XX/XXXX the same day the 2nd complaint was closed due to fraud and they agreed to help me. XXXX XXXX sent me proof they replied to your ( Navy Federals ) service message on XX/XX/XXXX and they sent a new service message to Navy Federal Credit Union wire department advising them the funds are rightfully mines and that the wire sent in XXXX is for a real estate deal. Navy Federal wire department responded and said the wire has been credited and if beneficiary has any additional questions to please contact them XXXX XXXX XXXX at XXXX XXXX was confident that this will help us get our funds. A bank cant just freeze someones account and destroy lives without giving a legal reason. Even if a SAR ( Suspicious activity report ) was filed that average investigation is normally completed around 72 days. It has been over 6 months and weve been going around in circles. We want off this merry go round and we want Navy Federal to be held accountable for the damages they have caused. So a generic response of potential fraud wont work. How can it be fraud when the bank is verifying the wire is rightfully mines? Finally Ive attached proof that Navy Federals hold times for security is anywhere from 2 hours to 5 hours long. It is impossible for any XXXX to hold on a call for hours when each call is only 30 minutes at a time. If only a phone call to security could fix this why didnt I just have my male brother call pretending to be me? BECAUSE THAT WOULD BE FRAUD. I wrote to Navy Federal customer resolution department, security department directly from XXXX as well as to XXXX XXXX the bank XXXX in XXXX on XXXX XXXX advising I authorize all transactions on the account from XX/XX/XXXX to XX/XX/XXXX and to requested them to remove the credit only restriction from my accounts. I was advised to sign the letter three times and this would removed the restriction. Weve done everything possible and Navy Federal has continue to ignore our cries for help. There has to be someone who can make you release our money. The XXXX referred me to CFPB and the CFPB referred me to a XXXX # thats disconnected. Ive attached a copy of the response from Navy Federal as well as CFPBs referral with a disconnected number. Someone help us please. I wonder how many other family lives has been destroyed by Navy Federal illegally refusing to honor valid POA. This final POA submission will include authentication ( XXXX ) through the Texas Secretary of State. It will also be recorded with XXXX XXXX and XXXX XXXX. Previous CFPB complaints are XXXX, XXXX. The instructions the CFPB gave me is attached but this phone number has been disconnected for months. So the agency set up to help me with Navy Federal is giving me information that lead me nowhere. The inaccurate information CFPB gave me states. The XXXX XXXX XXXX set up the XXXX XXXX XXXX XXXX The disconnected number they listed is XXXX XXXX. I pray in the name of XXXX to finally receive assistance with the horrors thats destroying my life. We had 90 days to register the XXXX XXXX that Navy Federal finance but was unable to do that because the bank account was frozen. The car title has been attached as proof the vehicle was purchased.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am writing this because I was insulted by Navy Federal Credit Union personnel. I went to the branch in XXXX, MD to get a cashiers check. The funds were coming from another bank where I had obtained a HELOC. I can't even hardly get loans without alot drama from NAVY FED anyway, they are always XXXX bent on refusing me for any request, even though I was there XXXX years. These people treated me like a criminal. I waited a the counter while the bank clerk fiddled in the computer for a least XXXX mins in a crowed bank, bfor the holiday. Then I asked XXXX a supervisor who came over and research something and still without any explanation told me to take a seat. I was very upset. Then I was called in the office and NFCU was on the other line with the bank originator of the check. I did not know who the XXXX it was but I was asked to provide my SSN. On a crowded bank over a speaker phone. This is why I went to retrieve the cashier check based on the following NAVY FEDERAL CREDIT UNION Navy Federal Security Zone : Email for XXXX | XXXX XXXX Whoo Hoo! Your Funds Are Available Great news! The funds you recently deposited are available now in your account. Here are the details : {$12000.00} was deposited into your Share Savings account ending in XXXX. As of XX/XX/XXXX at XXXXXXXX XXXX the available balance is {$12000.00}. For more information, please review our funds availability policy. You can always sign in to your account* to manage your money. Transfer funds, view transactions and balances, or schedule a payment with Bill Pay24/7. Our Members Are the Mission Contact Us | Security | Mobile Banking | Privacy Policy Please do not reply to this email. This email is being sent from : Navy Federal Credit Union, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | XXXX Navy Federal Credit Union. All rights reserved. NFCU XXXX XXXX ( XXXX ) Federally insured by NCUA. I felt like a criminal.I became and called NFCU and had them online with me. They in turn never explained nothing to me. I was getting names to make a complaint and the security officer was standing so close to me I can feel his breath on my neck while conducting buisness.U asked 4 his name twice he said it sarcastically was " Security ''. I really felt traumatized by the whole scene. I even considered calling XXXX on the security officer. Instead of asking what the issue was getting assumed that I was just causing problems. I was angry and lashed out. Later I tried to file complaints each time I called I was transferred and put on hold so long that I hung up. On Friday I was able to contact somebody who explained to me that it was a new policy that the check would be on hold for 5 days. Nobody said XXXX to me about that and I had called NFCU several times about the status of the check. They were even making mistakes about the deposits on the phone. That IS THE MAIN REASON I CALLED PRIOR TO GOING TI THE BRANCH. I reacted out of humiliation and can't tell you how many times NFCU has treated me disrespectfully even though I am a mever since XXXX. Longer than some of bank clerks ages. I'm writing this because I want a written apology. I'm still upset about this because I use that branch from time 2 time. I am sick of being treated in this manner, like I am not a respected member from NFCU
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: From XX/XX/XXXX through XX/XX/XXXX, I was a resident of XXXX XXXX XXXX during this time somebody gained access to my personal information and begin to fraudulently use my credit cards and bank account. I Went to my local branch and informed customer service that my account had been fraudulently withdrawn. The bank informed me that they would do an investigation and told me to inform my local Police Department. At this time my account was negative I paid the negative balance and brought the account back to good standings. And waited for the results of the investigation to see if the transactions would be reversed. From that date until current Im still waiting for results ; Ive tried to reach out to the bank several more times and I completely get the runaround and transfer from department to department.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75126
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On around XX/XX/XXXX, I applied for a home equity loan from Navy Federal credit Union to consolidate my credit card debt. According to XXXX and XXXX XXXX my home value was approx. {$420000.00}, but I claimed that the value was {$400000.00} on the application to be on the safe side. The bank representative told me on approximately XX/XX/XXXX that I need to get my house appraised and I need to pay {$730.00} for the appraisal, and I agreed. When the appraisal came back back, my home was valued at {$300000.00}, which was shockingly low. In XXXX and XXXX there was a back and forth about my home value I submitted an appraisal appeal showing that a similar unit with a smaller square footage in my same complex in worse condition and with older roofing ( my building had new roofing installed in 2021 ) was sold for $ XXXX. They offered me worse loan terms then originally discussed because of the extremely low valuation on my property. During this time, the home values went down and the interest rate went up, but I was told that the rates at the time I applied should be locked in. I submitted an appeal, but they stuck with the $ XXXX value, even though my state tax assessed value is $ XXXX right now as I type this, and typically the appraised value is somewhere higher then the the state assessed value. Since I have applied for the loan back in XXXX, I have been making minimum payments on my credit cards, expecting the consolidation to go though, but its XXXX and I am no closer to closing. The last thing I heard from NFCU is that they need a second hard credit check because the first XXXX isnt valid any more. But because of their stalling and their first credit check ( as well as a second credit check from my attempt to shop around for a loan elsewhere ) my XXXX XXXX has taken a hit. A third credit check in the space of XXXX months may disqualify me from a loan, but only because of their stalling. The second bank that I applied to has also stopped communicating with me. It appeared as though NFCU is finding any way to get out of offering me a loan with fair terms because of the 3 interest rate hikes which happened after I applied. My credit score has taken a major hit because of theIr stalling, and I fear they might try to offer me worse terms based on the damage to my credit that they caused between XXXX and now. If they offer me the original terms, I would take it just so I can move on and start paying down my credit card debt. I would prefer to have better terms, though, which are more reflective of the actual value of my house, and based on the interest rates that existed when I originally applied.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96797
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had an issue with a collection agency for returned checks at Navy Federal Credit Union. XXXX, the company, resubmitted the checks on multiple occasions causing returned check fees at the bank, and also submitted their XXXX service charge as an XXXX-authorized deduction from my account, creating more XXXX fees as they submitted the transactions separately. and the service charges were submitted after the resubmission which they knew did not go through. The checks eventually cleared along with the separate service charges submitted by the collection agency. I spoke with Navy FederaXXXX and disputed the service charges as unauthorized, having never agreed to them using XXXX for their service charge. The bank then orders the account for the entire amount of the checks and the service charges and advises the business that I had stated they postdated the checks, and I was denying writing the checks for the purchase which was never an issue. I went into my account to get the account statements and found tro be locked out and unable to access any statements relating to the dispute. This occurred after going to the store where the checks were written, when the owner grabbed me and drug me through the store telling me he did not want me there ever again. I was never aware of the bank advising them of those lies, and the bank was told after they credited the account that they made an error as I was not disputing the checks, just the allowance of a collection agency to use ACH and access my account. The bank CEO was notified of the situation, after getting nowhere with customer service. Now I am charged fees with money in the account and have been denied access to my statements where the business had been paid. I spoke with the business the day of the assault, and told him I would bring back the statement where it was paid, as I never disputed his transactions. The owner stated the money was reversed and he had not been paid over XXXX. The bank has made me look as if a fraudulent person, and this being only XXXX of the times they have done this, after complaining about charges and receiving no products from XXXX. The company ordered from having no phone contact or address to get hold of them and do not respond to emails. XXXX Fed. states they spoke with them, but that is not true.The bank had no right to lie to the company, had no right to block me from my statements, and the CEO office stating they would write a letter to thr business after hearing the recorded dispute. but they will, not advise the businesws that I never stated anything about them postdating checks or denying to have written the checks. I am no longer allowed in the store, have been humiliated in front of my town friends and XXXX XXXX is a liar and uses accounts to advesrly affect its members.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 793XX
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: The credit card company has reported utilization on my consumer report to XXXX, XXXX and XXXX without my permission. They also never notified me in writing that they were going to do this. This has caused me severe financial and mental distress. Now I'm unable to obtain personal and business credit. I'm unable to pay my bills and currently have no income. I attempted to get them to remove the unauthorized information but they ignored my request.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Navy Federal has used extortionate means to withdraw my money from my checking account without my permission, authorization or any lawful consent! On XX/XX/22 in an amount of {$220.00} and on XX/XX/22 in an amount of {$59.00}. They have took all my money out my account to transfer it to credit cards. Under the NCUA, They have breach their fiduciary duty to work in my best interest. Their action has cause me great financial harm and when tried resolve this issue, they have been willfully negligent and noncompliant to address my needs. Ive tried multiple times to resolve this issue to get my money back but they are unlawfully refusing to. They are placing fees on my accounts due to the fact they depleted when I had other account set to have payments come from my checking account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19142
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was issued a XX/XX/XXXXpayment from XXXX XXXX XXXX on XXXX in the amount of {$400.00}. Navy Federal rejected the payment because the accounts I held at the bank were inactive so they returned the money to the sender. On XX/XX/2022 XXXX XXXX XXXX sent XXXX via XXXX ( confirmation number XXXX ) this time Navy Federal Credit Union took the payment and it has since disappeared. I have not received a statement or anything telling me where this money went too and how it was allowed to go thru without being returned to the sender as it was previously done the month earlier.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A