Date Received: 2022-11-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navy federal credit card got close had a secured credit line by the they close for I dont why! And they wont take the XXXX that were secured I use to open and they wont do nothing and they keep updated over and over again making my credit go Lower i be trying for the last 3 years
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29456
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I've reached out to these companies letting them know this is a violation of FCRA which ensures the accuracy and fairness and privacy of the information in consumer credit bureau files.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: The Navy Federal Credit Union issued a VISA credit card to someone using my name and SSN and living at XXXX XXXX XXXX, XXXX XXXX, XXXX, SC, XXXX on XX/XX/2022 even though I had placed a fraud alert with all credit bureaus. I submitted a Declaration of Forgery/Fraud on XX/XX/2022, and the Navy Federal Credit Union has yet to complete their investigation of this identity theft and are continuing to attempt to collect on the debt for this account, which now amounts to {$4600.00}. They have accepted my documentation, and have stopped the card from being able to be used, but they have not completed their investigation in a timely manner and have been reporting false information to the credit bureaus. The Navy Federal Credit Union never acknowledged receipt of the Declaration document, so I had to resubmit the declaration on XX/XX/2022. I have called the Navy Federal Credit Union multiple times and have spoken with many people in their security area as well as in their account services area, but this issue has not yet been resolved and it is now close to 90 days later. I have filed a report of identity theft with the XXXX Police Department in XXXX, MN. The report number is XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55318
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My father made me a check from his XXXX XXXX Account on the XXXX of XX/XX/XXXX and mailed it to me on XXXX XX/XX/XXXX. The check accidentally arrived at the wrong address. The individual that received the check forged my name and sponsored it to his bank account. After confirmation with XXXX that the mail was delivered, my father tried to cancel the check but alas the deposit had already been processed to the individual 's account at Navy Federal Credit Union. A formal fraud complain was submitted to XXXX XXXX the XXXX XX/XX/XXXX to try to recover the funds. We were told that it might take up to 120 days for a response. It's been XXXX XXXX XXXX and still no response. All XXXX XXXX have been able to tell us is that there is no response from Navy Federal Credit Union and there is nothing else they can do but wait for the bank 's response.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20850
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2022 I accidentally XXXX the wrong number was trying to send {$250.00} to my son. I type the wrong XXXX it should have been XXXX. I have never XXXX money to XXXX area code and for Navy Federal to tell me its nothing they can do about it was crazy.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 71118
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am unable to get into my account and would like to reopen the dispute with jaexports I was overcharged {$1600.00} from a company and i've been fighting to get my money back. At I provided Navy Federal with documents hoping they'd be able to help me retirieve the funds. They claim was denied so I tried to appeal. Navy Federal wouldn't even try to assist and kept telling me they didn't everything they could and got denied twice. They wouldn't even take the time to appeal and use the additional documents that i acquired and said they would not appeal.i don't seem to understand why they won't appeal or even look at the additional documents provided. not only is this the second time but third time this has happened with no communication what so ever and refuses to even look at documentation. I have provided valid documentation with information as I wasn't the only one dealing with the issue of fraud. I see this company has a lot of issues of resolving fraud claims and doesn't seem to really care at all. I speak with customer service at which they seem like they know absolutely nothing because each time I get provided different answers at which just confuses me more. they say they can't contact the fraud team but when I ask again someone else does contact them and the list goes on. Navy federal makes me not want to bank with them anymore as they dont seem to care for their customers at all and I see again I'm not the only one facing the same issues with this bank. All I want is my money back for the claim filed for the third time on XX/XX/10 confirmation number XXXX in the amount of XXXX. that is all I'm asking. Information is XXXX XXXX and email on the bank account is XXXX. I want my refund / reimbursement for all this trouble As I have provided all documentation to support my fraud case and you all refuse to send me what was used to not accept the case as I have asked multiple times
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I have not received any investigation results.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Merchant : XXXX Date : XXXX Amount unknown I attempted to rent a car but was unable to complete the transaction. but I received a survey asking me about the rental. I never received a confirmation and unaware whom or where to pick up I do not have a reference number as I did not authorize any transaction as my computer did not Each time i TRY TO CONTACT nfcu either request a call back or try to handle financial matters I am sent to multiple places and nothing is done and no return phone s=calls as I have requested multiple times
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22406
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Navy Federal has illegally frozen my account, I have been discriminated against, I have been racially profiled by branch representatives and mistreated by members of the security team. My funds have been held for weeks now without explanation to why and No one has come to any sort of resolution, nor have I been notified when I will have access to my funds again. I've included copies of proof from the originators of a large portion of the funds. The funds have been verified by Navy Federal and They're still holding my funds as well as others. See attached documentation for details.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 70810
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Account compromised account frozen closed transactions and information not received also account numbers not available checks not found Appeals not answered or received Bank card access denied with no explanation
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2022-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A