NAVY FEDERAL CREDIT UNION


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"Products" offered by NAVY FEDERAL CREDIT UNION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6171876

Date Received: 2022-11-05

Issue: Fraud or scam

Subissue:

Consumer Complaint: Checks valued at a total of around {$15000.00} have been stolen from my mail and deposited at the Navy Federal Credit Union ATMs at XXXX XXXX XXXX in XXXX Maryland on XX/XX/2022. The endorsements are obviously false ( the thief even used his own name and made up a fake name for the company owner ). Navy Federal has refused to reimburse me, even though they gave my money to the thief, and have told me it was clearly a fraudulent deposit, and I gave them a valid police report. I have gone to the branch and spoken with a manager, and called the fraud hotline, and all have refused to take responsibility for reimbursement, even after acknowledging the fraud. They told me I would need to have the companies which originally issued the checks file a claim. One of the companies ( XXXX XXXX XXXX XXXX has done so, but the company which issued the XXXX check ( XXXX ) is unresponsive. The worst part of the situation? The thief has done this to multiple businesses, and always deposits checks at this particular Navy Federal ATM ( I was referred to other victims by the detective working the case ). The total amount stolen from the other business is over $ XXXX

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MD

Zip: 20901

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6170330

Date Received: 2022-11-05

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair reporting act this creditor has violated my rights. Under 15USC1681 sec 602 states I have a right to privacy. 15USC1681 sec 604A sec 2 also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15USC1666B a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: PA

Zip: 173XX

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6170062

Date Received: 2022-11-05

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: On XX/XX/XXXX, I received a letter from XXXX stating Navy Federal Credit Union SOLD my personal and private information to them on XX/XX/XXXX and to XXXX XXXX XXXX on XX/XX/XXXX. Which is a direct violation of my privacy. 15 U.S.C 1681 Sec 602A, states that I have the right to privacy. 15 U.S.C 1681 sec 604A Sec 2 : Also states that a consumer reporting agency can not furnish an account without my written instructions. As a consumer and natural person, am aware of all the rights that I have which are protected by Congress under the Fair Credit Report Act ( FCRA ). Navy Federal Credit claims I owed them {$7300.00}, I have challenged and disputed the accuracy, compliance, and reportability of this listing multiple times, however, they failed to investigate and validate this debt and continued to report the erroneous account to the credit bureaus which is a violation under 15 U.S.C 1692 ( g ) Section 809 ( b ) My personal and private information was obtained and SOLD to other organizations as well such as XXXX, XXXX, and XXXX, which I did not grant. I was not notified that this information was being provided to the highest bidders.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: TX

Zip: 77084

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6169616

Date Received: 2022-11-05

Issue: Struggling to pay your bill

Subissue: Problem lowering your monthly payments

Consumer Complaint: XXXX XXXX XXXXXXXX XXXX started withdrawing almost XXXX dollars from each of my paychecks starting XX/XX/2022 which made it really hard my family and I to survive and pay bills. I traveled from Hawaii to XXXX XXXX and was authorized to use the XXXX XXXX XXXX XXXX XXXX ). What happened is that they forgot to process my XXXX paper work from my last command in Hawaii. So for months ( while on deployment ) I was waiting for the money to be reimburse to me so I can pay off my XXXX. Unfortunately, that never happened and they started taking that amount from me each paycheck. So with this going on I'm behind in credit card bills, car notes, phone bills etc etc.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 92124

Submitted Via: Web

Date Sent: 2022-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6168227

Date Received: 2022-11-06

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I, XXXX XXXX XXXX XXXX, a natural person, am competent and of age with facts regarding the transaction herein stated, and I am currently under XXXX XXXX XXXX XXXX from NAVY FEDERAL CREDIT UNION, I affirm and state that the following are true complete and accurate to the best of my abilities and do declare the following : 1. On XX/XX/XXXX I sent a Billing error notice and refusal to pay, certified mail return receipt requested ( see EXHIBIT XXXX AND XXXX ) and requested explanation for the erroneous misrepresentation on the statement ; 2. On XX/XX/XXXX XXXX issued Report # XXXX for XX/XX/XXXX ( SEE EXHIBIT XXXX ) claiming that The item remained unchanged from processing my dispute. This is a violation because the item failed to show that they were dispute at that time ; 3. On XXXX XXXX XXXX issued Report # XXXX for XX/XX/XXXX ( SEE EXHIBIT XXXX ) which appeared to show adverse information regarding the amounts previously refused due to irregular billing practices. The account still was not updated to show that I disputed the information until after the adverse information had been added. 4. As of XX/XX/XXXX NAVY FEDERAL CREDIT UNION has violated my privacy and used XXXX like tactics to violate the integrity o my information, ignoring request to only communicate about my account via the U.S. mail to avoid any misunderstandings the company has ignored requests from my Attorney General Office and when I asked them to clarify what type of balance, they never tell me, it is my opinion and belief this balance is a credit balance and I have asked for refund but did not receive any valid response. I declare under penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Executed on XX/XX/XXXX /s/ XXXX XXXX XXXX XXXX XXXX XXXX natural person.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: IL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-11-06

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6167635

Date Received: 2022-11-06

Issue: Getting a loan or lease

Subissue: Credit denial

Consumer Complaint: Under 15 USC 1691e3, a consumer which is me is not allowed to be denied of their own extension of credit. I feel discriminated and violated of my rights from being denied based on my background.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: VA

Zip: 22406

Submitted Via: Web

Date Sent: 2022-11-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6166156

Date Received: 2022-11-04

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: Account are closed due to fraud and unable to open new account

Company Response: Company believes it acted appropriately as authorized by contract or law

State: FL

Zip: 33311

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6166045

Date Received: 2022-11-04

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Ive paid my credit card off in full also my business account over XXXX total Navy federal took my money and did not mail my the credits checks promised to me .Ive failed police reports and CFPB and ftc and affavidits Ive sent to them over several months ago.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CT

Zip: 06451

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6165944

Date Received: 2022-11-04

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Navy Federal credit card from 2015 has been charged off and company refuses to remove from credit report.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 92553

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6165379

Date Received: 2022-11-04

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: I informed the company to stop and decease the constant calling they start from XXXX till XXXX. My history in my phone only goes back to XX/XX/XXXX all the way through till XX/XX/XXXX. I do have them blocked but they somehow get through to my voicemail.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: KY

Zip: 401XX

Submitted Via: Web

Date Sent: 2022-11-04

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.