Date Received: 2023-06-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: If I recall right, it was around XX/XX/2020. My business partner, took me off our Navy Federal Credit Union business account, by fraudulent means, using my ID, my signature and my company email that he had access to. He created the XXXX emails so he could use mine. And convinced the bank to take me off our account, without verifying it was me. If we have to come into the bank to open the account and show ID and sign docs, would it be reasonable to ask to do the same, if I were to take myself off the account or at least do a zoom meeting to make sure it is really the person in question. Without a thought my ex-business partner committed fraud and the bank was sloppy in its handling of it. Due to the bank being negligent in their duties, to protect their customers. I could not get bank statements, to show proof that I paid a credit card off and now the credit card company did a charge off and it caused my XXXX score to go down and effected me to get other loans for business and personal use.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85295
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are accounts that were opened and operated by someone else located on my credit report. I have no knowledge of who has opened the accounts that are located on my report. There are three accounts that are listed fraudulently and incorrectly ; one account is Navy Federal Credit Union, opened on XX/XX/XXXX. I have disputed this account on 3 separate occasions, the fraudulent account still remains on my credit report. Another account that is fraudulent on my credit report is XXXX XXXX XXXX XXXX, fraudulently opened on XX/XX/XXXX. I have disputed this account on 3 separate occasions as well, the fraudulent account still remains on my credit report. The remaining fraudulent account on my credit report is from a collection agency called XXXXXXXX XXXX, this account was fraudulently opened on XX/XX/XXXX. I have disputed this account on 3 separate occasions as well, the fraudulent account still remains on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30094
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I noticed that there were some fraudulent activities on my account. Initially, I was unaware of what happened to the funds that belonged to me, other than the fact that they were missing. However, I later realized these activities resulted in money transfers ( XXXX ) that I sent to various people and businesses being stolen. Not only did someone steal my money, whoever hacked my online account made claims on these transfers, subsequently transferring the refunded money to another Navy Federal account that does not belong to me. I obtained this information on Wednesday XX/XX/XXXX from a Navy Federal Customer Service Agent, whom I spoke to over the phone and conferred this information to me. The customer service agent stated they could not give me any further information, but due to the fact that I have a single Navy Federal account, I filed claims on all of the fraudulent activity via phone, and I was told there would be an investigation. I received a letter stating that I would be held responsible for all of the fraudulent charges, although none of it was my doing. I submitted an appeal letter, which I have not received a response to yet, but I am filing this complaint because this is not the first, nor second time that Navy Federal has allowed fraudulent activity on my account, and I should not be held responsible for someone else 's fraudulent and illegal activity. In essence, I have had {$2600.00} stolen from me, and this has caused great financial strain on me. Now, Navy Federal is trying to hold me accountable for something I did not do instead of pursuing the person ( s ) whose account the stolen funds were transferred to, although they apparently have information regarding that account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 301XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I entered into a contract to build a new home with a builder starting in XXXX of XXXX, with our last change request being dated XX/XX/XXXX. I am currently on title to the property and also am carrying the construction loan through a local bank. Knowing that my home was on schedule to be finished, I started to inquire about interest rates in XXXX starting first with my construction lender. They had completed an appraisal on the home at the time of constructionand also were familiar with how to process and underwrite a long-term loan that pays off a construction loan. Based upon their rates, I decided to inquire with Navy Federal Credit Union. I was excited about the rate program and was confidentwith the conversations I was having with the mortgage lending team and thus I appliedfor the loan. Over the last 30-days, the confidence that I had has been shattered due mostly to an appraisal situation. Understanding the value is subjective, I realize that I can't make any argumentswithout supporting data and thus, I sought advice from local lenders and appraisers to ask what I should do. I won't waste your time in explaining everything that has happened up to this point. What I would like is a conversation with someone that understands XXXX guidelines and procedures. The reason for this is that based upon my research, I believe that there are at least 3 XXXX violationsthat directly relate to the appraiser 's ability to establish a value on my home. The most obvious being that the appraiser doesn't reference the current contract or the fact that the property sold within the last three years. There are also additional comps that have not been considered. At this point, I am not confident that Navy Federal is looking out for me as a consumer and is forcing me into a higher interest rate situation because of their lack of openness to an educated and open discussion. This is very frustrating to me and my family because while making this commitment to NFCU, interest rates have increased and so my option to lock in the fixed rate that I could've taken in XXXX is also no longer available. Why exactly can't I have a reasonable discussion with a decision maker who is versed in appraisal guidelines? I would like a reconsideration of value based upon the deficiencies found.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: UT
Zip: 84015
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: I bought a XXXX XXXX XXXX it got totaled out and navy federal gap protection stated it would pay up to 150 % of the vehicle price if they would have done it my loan would have been cleared. They did not honor the gap they stole money out of my checking account to pay for the vehicle after it was a total loss, causing my accounts to become over drawn, they unjustly closed my credit card which all payments where on time and up to date and demanded i continue to pay if they done the same thing stole money from my account cause overdraft fees. Then they took the vehicle loan and turned it into an unsecured loan and charged that loan off destroying my credit not just with them but all credit bureaus. Each time I have an account with Navy federal there always seem to be outrageous overdraft fees on all my checking accounts because of some shady business practices the company uses. They target service member and veterans alike to join there company and then use corrupt business practices go over charge, and create undo debt on their members.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32583
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I have been a victim of Identity Theft since 2006. Accounts were open using my personal information in various states. I have been in constant contact with the Fraud Departments at XXXX XXXX, XXXX, Navy Federal Credit Union and XXXX XXXXXXXX XXXX concerning fraudulent accounts at each. XXXX XXXX actually investigated. They discovered it was fraud. They told me in writing that everything has been deleted and I no longer am responsible for the debt. However the debt amount has not been removed and still shows that I owe. My business on XXXX is suffering because I can not qualify or take advantage of certain perks of having a business on XXXX because they use XXXX products. And XXXX did not follow completely through with removing the debt despite writing me and telling me so. I intend to file a lawsuit against XXXX XXXX. XXXX, Navy Federal and XXXX XXXXXXXX XXXX have all been uncooperative and silent. Despite me providing both with documents and police reports they are attempting to victimize the victim. 15 U.S.Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft. not later than 4 business days after the date of receipt It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible! These accounts should not be fumished on my consumer report as they are in VIOLATION Under, 15 U.S Code 168 1b - Permissible purposes of consumer reports ( a ) IN GENE Subject to subsection ( ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN 1,711 INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. WHEN NO CONSENT IS GIVEN THIS IS CALLED IDENTITY THEFT. As a consumer and victim I am demanding the deletion of any and all information pertaining to the fraudulent accounts opened at XXXX XXXX Navy Federal Credit Union, XXXX XXXX XXXXXXXX and XXXX be deleted MMEDIATELY.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX, and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX, Dept of Ed/XXXX , US dept of education XXXX Navy Federal Credit Union XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX, Dept of Ed/XXXX, US dept of education XXXX Navy Federal Credit Union XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22315
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I am unable to reopen my navy federal account and was told to report it here.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07112
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I applied for a personal loan. I was denied because of personal credit. Violation of 15 usc 1602 my right to credit. Violation of 15 usc 1611 faults and misleading denial of my own credit. It is ILLEGAL to be denied credit, if you are denied credit it is an adverse action. And it is unlawful for any creditor to discriminate against ANY applicant. PURSUANT TO 15 USC 1691.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90222
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had an unauthorized hotel charge a month in advance of the stay in the amount of {$1000.00} which placed my Navy Federal account into the negative, the hotel has cancelled the reservation and release the funds on there in but NFCU will not make my account positive until XX/XX/XXXX or XXXX per XXXX a supervisor today ; which has placed me in a financial hardship while traveling out of town. I applied for over draft protection for a second account before XXXX XXXX and a debit card associated with the account the rep assured me she was moving forward with placing overdraft on this secondary account effective after the holiday I received the debit card but find out today the overdraft protection was never set up on this second checking account, this could have eased my financial burden due to the unauthorized {$1000.00} charge and the primary accounts negative status, but to no avail. Audible has apprised me they have sent back additional monies to my Navy Federal account which NF indicates it is still not showing which amounts to over {$200.00}. I have an accident claim which has paid and will post {$350.00} to my account this money could give me relief but it will fall into the negative account NF has been unwilling to resolve in a timely manner. In as much as I have submitted documentation to Navy Federal Credit Union showing the XXXX XXXX was cancelled and spoken with a supervisor NFCU refused to take additional mske my account positive my deposit of {$350.00} came into my account which would have assisted me while out of town but now my money is gone devoured by the black hole of a negative unauthorized account that NFCU refuses to resolve. I never removed the oops off of my second checking account in XXXX the supervisor today did not try to help me submit the application for it again although her colleague failed to do so last month ; she stated I could not apply because my account was in the negative well ego has it this way? Navy Federal its double jeopardy. I have been with them since XXXX and are very disappointed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33409
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A