Date Received: 2021-04-22
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been calling and emailing Navient regarding a {$20000.00} loan amount owed from a college that closed due to fraudulent activity. Dates of communication : XX/XX/21 XX/XX/21 XX/XX/21 Repeatedly requested having loan information and what school each loan applies to mailed to me with very little response. They listed an incorrect school on one of the loans - one I have not even attended so I wanted a paper copy. The school has been closed for years and was scamming students like me. I do not feel I owe any more money for a degree that is now tainted by association.
Company Response:
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2021-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: New Complaint : Repayment Plan reflects Extended Repayment Plan-Principal and Interest I've been paying my Standard Repayment since XX/XX/XXXX. I signed up for the Navient 's Rate reduction Program in XXXX and their Customer Service Rep ( CSR ) Supervisor just informed me today that under the Rate Reduction Program, the CSR has the option to reduce your payment for a selected timeframe or extend the term duration on the loan in order to get the payment lower. I was informed that in order to refinance my loan to get a lower payment, I would have to refinance my loan with another lender since Navient does not offer refinancing options on Private Student loans. Now as a consumer, it appears that my loan was negligently managed by Navient and I may be stuck with paying for their mistake. I've asked about refinancing my loan and I was informed that those options are not available for Private Student Loans. Now, I need clarity on if you currently don't offer those services on Private Student Loans, how can you extend the Repayment terms? I was informed that their are programs that Navient offer for financial hardships and the Rate Reduction Program is what I was introduced too. At the time of enrolling into the Rate Reduction Program, the CSR is required to inform the consumer that the term will be extended but I only agreed to the Rate Reduction Program and not an extension of my Contract Repayment terms. I explained to the supervisor on XX/XX/XXXX, I only agreed to the Rate Reduction Program to lower my payment for a period of time and not to extend the term of my loan. I explained to the supervisor that I am requesting the call to from XXXX to be pulled to validate that I agreed to the Extended Repayment Plan. I asked the supervisor if an error is found that Navient extended my terms without my consent, will they reduce the remaining terms and dissolve the increase in my payment? The supervisor stated, " Your payment would be increased and you would be responsible for paying the increase. '' That is unfair to a consumer who was deceived about the pretenses of a program for financial hardships. The supervisor agreed to have the call reviewed and provide a response back within the next 7 days but I want to file a complaint as a formality to get a documented resolution. I am requesting my terms to be reduced and any overages due to miscalculations be dissolved due to Navient 's error. Initial Complaint : XX/XX/XXXX I applied for a {$12000.00} student loan in XXXX to attend XXXX XXXX XXXX, Ga with XXXX. When I signed for this student loan, I wasnt told that this was credit base and that there was d/ifferent stipulations but that it was a federal student loan to help cover school expenses. On XX/XX/XXXX, it was transferred to Navient. I have been repaying this loan since XX/XX/XXXX without any breaks in payments and due to this variable interest rate, it has become challenging to pay this loan off. I cant refinance the loan because of my credit and I'm exhausted of attempts to refinance my loan to get a fixed rate. The balance of my loan is over $ XXXX and if I have been paying on this loan since XXXX, the loan should not still be astronomical if it originated at $ XXXX. My loan has accrued at least $ XXXX of interest and it still increasing. I have spoke with Navient about forgiving my loan but there are no alternatives. I asked about forgiveness of my loan, refinancing my loan for a fixed rate and I was educated that there is no loan forgiveness for private loans and that Navient doesn't offer refinancing options for Private loans. If I was educated back in XXXX, I would have never signed for this loan. So I'm out of options. I need some help on refinancing my private loan and I need my account researched to see if the interest was calculated accurately. I feel that my balance should be lower than it's current amount. Since I left XXXX XXXX XXXX, GA, I have accomplished two ( 2 ) XXXX, one ( 1 ) XXXX and two ( 2 ) XXXX XXXX from XXXX XXXX. I have accumulated over $ XXXX in student loans just to find an eligible job that will pay a decent salary. I had to defer my {$1000.00} payments to pay down other debt just to have the ability to refinance my student loan and that is taking some time. So I need all the help. I am covered in student loan debt. Please help me. What are my alternatives?
Company Response:
State: AL
Zip: 357XX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX I am writing about my student loan, which is serviced by Navient. I began repayment of the loan in XXXX when I was XXXX at XXXX XXXXXXXX XXXX, and I have been on an Income Based Repayment plan ever since. Since I spent XXXX years XXXX for the XXXX XXXX XXXX in the XXXX of XXXX, there were periods when my income was so low that my payments were {$0.00}. For the past XXXX years I have been employed by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a decent job that has enabled me to make payments of around $ XXXX. Each year I file for renewal of my XXXX, the servicer goofs up, then I write to CFPB, and the payment is revised to be around $ XXXX. This year is the same. When I filed for XXXX and the servicer doubled my payments. I can not afford the higher amount and this will force me into default. I see the Department of Education has finally addressed FFEL loans like mine, but only for those in default. It is my hope that the Department of Education will do better than this. No one who holds a FFEL wanted to have this type of loan, and like me no one knew they were getting one. It was the discretion of the Department of Education to put loans like mine that were refinanced through them into either a FFEL or a DL. I would be halfway to PSLF if I had a DL, and I certainly thought I had one until recently. At age XXXX it is not realistic for me to start over on PSLF with a new DL, and I shouldnt have to. The Department of Education needs to make all FFEL loans work the same as all DL loans since it was their decision that burdens all FFEL holders. This year has been difficult for everyone. I started a new business XXXX XXXX XXXX in XX/XX/XXXX, but by the time I had obtained all the licenses and insurance the covid pandemic prevented me from commencing. I still have the rent, insurance, licenses, and other costs. I hope to begin classes this year but who knows when? I need to have my IBR payments remain around {$500.00} until my income goes up significantly. Thank you XXXX XXXXXXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94002
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I submitted a complaint and this was the response send to CFPB. It shows I'm sending payments but it shows how the loans have never adjusted in amounts in years. I want a statement of account showing payments and how they affect the loan amount. How can someone pay money monthly for a decade and still have the final balance?
Company Response:
State: NC
Zip: 28590
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: Saludos ... I am a XXXX Citizen resident of XXXX XXXX, XXXX. Navient purchased my student loans many years ago. I have not missed payments, except that I do miss the datelines from time to time because of the way I am paid by my professional services. Now, as soon as the payment deadline goes over one day, I immediately start receiving calls several times a day, over half a dozen times regardless of me explaining that payment will be issued within X amount of days, next day, etc. I keep mentioning to " the next call '' that I already spoken to an officer but to no avail. Last answer by them when I asked for a reason why they keep calling the same day several times a day is " that the law let them call 8 times per day ''. Is this is just like that even after talking to one of them? Please advice ...
Company Response:
State: PR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been having issues with Navient ( Federal Student Loan Servicer ). Navient sent me a letter stating that my student loans didn't have to be repaid when I thought that I was supposed to be out of the grace period. I never received any information from the loan servicer regarding when I was to start my repayments or what options I would have to repay my loans. I did not find out that I had 42 late payment entries until later on when happened to decide to go back to school. I was informed that my student loans were in default and I was told to go on a forbearance to bring my account current. I also asked them if there was anyway due to in miscommunication on their part to remove the derogatory marks from my credit report. They told me I had to send in a letter. I sent in a letter and they said that it was going to be 30 days before I get a response. I also asked them if there was anyway to get my loans. I was still debating on going back to school and on a separate occasion, I asked them if there was anything that I could do to stay current since I was unemployed and didn't have a job. They finally told me about the repayment plan where I wouldn't have to pay anything as long as I didn't have any income. I asked that person how long that had been around for and he said for a couple of years. Navient did not send me any notification stating that payments were to began getting paid as they claimed that they did in 2017. I never did receive a response from the Navient regarding the letter that I sent. This issue has been a huge problem since 2017 and I have not had a problem since then. It took me a while to educate myself on this since Navient failed to disclose this information in an attempt to keep from being exposed to additional issues that they were facing similar to mine. I have again asked that they remove the derogatory marks from my Credit Report and they refuse as they say that they reported correctly. I don't believe they report correctly and if that was the case, they should report being late after 30 days instead of 90 days in which they claimed to have contacted me when I received no such correspondence. If they go to the extent of waiting 90 days before reporting things on people 's reports, then they should have sent me a certified letter, in which I received no such letter advising me of my delinquency and failure to contact would result each and ever separate loan being reported as past due, which has practically killed my credit report. Navient failed to advise me of the correct payment beginning date and the ending of any and all deferments for any reason, failed to accurately report correct information to the credit bureaus, failed to advise me on repayment plans available to me while I was unemployed so that I didn't have to be put in forbearance and risk the same problem again. Navient has also failed to remove the derogatory remarks due to their failure off of my credit report. This is not the first issue with Navient and they just had to settle lawsuits on the same types of behaviors. Navient has chosen to ignore me until I brought my complaint to the U.S. Department of Education. The compliant process was supposed to go to a third party ombudsman, who was supposed to be neutral, but instead was sent to an individual that worked for Navient. There was nothing unbiased on that process and they took the same position as the Loan Servicer. I would like this complaint to be investigated and if Navient fails to do the right thing, I will unfortunately have to file a lawsuit against Navient for the same allegations as it was sued for previously for their practices while servicing my loan. This behavior is unacceptable this started around 2016-2017 when all of this behavior was alleged in other lawsuits to have been going on, and that is to include inaccurately reporting and deceiving borrowers in order to get additional fees and for other reasons. Please see if you can resolve this issue prior to me being forced to file a suit against Navient.
Company Response:
State: LA
Zip: 70461
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Navient keeps repeatedly calling me regarding a late payment. They are calling over 5 times per day & they don't leave a message so that way there is no trail of their calls, but my phone documents all their calls. I have a futurecpayment all ready scheduled to come out of my account & I can see the pending payment in they're system, so why can't they? Everytime I tell them they are harassing my, they say there is no limit on the amount of times they can call me, so they're calling me all day & not leaving messages. To me this is unacceptable & I form of harassment.
Company Response:
State: NV
Zip: 89131
Submitted Via: Web
Date Sent: 2021-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to Dispute on my credit and the investigation has taken well over 30 days to be resolved.
Company Response:
State: FL
Zip: 33584
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Hello! I have had a loan with Navient ( formerly Sallie Mae ) for XXXX years now. My interest rate is nearly at 10 %, which is absolutely unfathomable in a market where the average rates are 3-4 %. I have been told multiple times ( including most recently on XX/XX/21 at around XXXX ) that there is no room for negotiation or refinancing, but this seems like an inaccurate and positively unfair response. Please help!!! It seems like they are purposefully preventing me from getting ahead.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Starting in XXXX of XXXX, all information for Income Sensitive Loan repayment Recertification was submitted to Navient. Follow up calls from myself to verify they received all the paperwork XX/XX/XXXX, spoke to a rep XXXX who stated the recertification was " under review '' and an answer would be coming in XXXX days. Phone call to Navient XX/XX/XXXX to follow up, states the recertification is not complete spoke to customer service rep XXXX XXXX, who then spoke to his supervisor and stated they are putting an escalation on the recertification paperwork and it would be completed XX/XX/XXXX. Opened my email XX/XX/XXXX to find 3 different letters from Navient stating that Standard Payment plan was back in effect as well as stating that the Income Sensitive Plan was not an option due to using the 5 years already, 5 years that nobody tells you have to begin with. Hours spent on the phone today XX/XX/XXXX with a rep who then states there are discrepancies for forbearance time and proceeds to go back to the year XXXX. Every year when it is recertification time, I and probably several others go through the same time consuming, unproductive phone calls with representatives who go back and forth, back and forth, and these are the supervisors they have hired. Ridiculous service, the ways student loans are sold are a disservice to the consumer.
Company Response:
State: WI
Zip: 540XX
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A