Date Received: 2021-08-15
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: NAVIENT has been consistently harassing me and my family for many years ; since XXXX. Sometimes they would call over 10-15 times in one day! I never received debt validation from NAVIENT which is required by law pursuant to 15 U.S. Code 1692 ( g ). I sent them another debt validation request letter on XX/XX/XXXX, which can be verified by USPS certified mail records ( tracking # XXXX ). On XX/XX/XXXX, NAVIENT mailed me the payment history for these accounts detailing the payments I sent them which amount to a total of {$22000.00}. The complete payment history is attached to this complaint ( see " CFPB_NAVIENT_2 - CFPB_NAVIENT_8 '' ). Upon further investigation, the account history provided by NAVIENT 's own records indicate that these accounts were included in a " resale '' on XX/XX/XXXX ( see attached document " CFPB_NAVIENT_23 '' ). As the Consumer, I never consented to NAVIENT obtaining my personal information for the purpose of their financial gain. This by law is Identity Theft! Action and remedy are required immediately for the fraud NAVIENT has committed against me!
Company Response:
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I signed as a co-signer for my grandson in XXXX with Sallie Mae. My grandson ( XXXX XXXX XXXXXXXX XXXX ) & his mother ( my daughter ) ( XXXX XXXX ) promised if I was to sign as co-signer that they would have it paid off in 2 years from his graduation in XXXX. The pressure was enormous as he needed it signed the night before the papers needed to be faxed to Sallie Mae the next day. I was XXXX years old at the time, living on my military retirement & Social Security. I also told them I had no way of paying for this loan being retired. In XXXX my grandson missed payments, and I received notification from Sally Mae. Upon calling my grandson & my daughter anger ensued which ended all commucations with them both. I started getting harrassed with several phone calls a week from Navient. I found out that my grandson had made some payments in XXXX. I also asked them to contact XXXX XXXX XXXX XXXX and they told me they had not talked to him since XXXX and had no idea where he is. I asked why they would didnt find him, and they stated they are not the police. I also have no idea where he is, and when trying to contact XXXX XXXX, she only hangs up on me. Every time I talk to Navient I keep getting different versions of how to get me off the loan, how much needs to be paid and how to end this nightmare. XXXX XXXX, Navient would call 3 times a week and I would explain to them the whole story with my grandson and that I did not have the money to pay. Agents would always tell me a different story to get me to pay. One agent told me that if I payed the loans for one year, I could be removed as the co-signer. I called them the next day to see about getting that started and the agent I talked to told me that only XXXX XXXX XXXX XXXX could request me being removed. Then in XX/XX/XXXX I get a letter stating that they are postponing loan payments due to recent pandemic, until XX/XX/XXXX. Current XXXX XXXX : After spending 2 hours on the phone with them, I made a payment of {$100.00} and {$220.00} in XXXX to get them off my back. The {$220.00} payment will be monthly until XX/XX/XXXX. Explaining to them I would pay the loan off but now my credit score has dropped 200 points. I was able to get a home equity loan to pay them 60 % of the total loans ( 4 loans now ) which is the first time that they explained to me that this was an option. They never offered me this before. The total loan amount is {$91000.00}. I was to borrow {$55000.00}. On XX/XX/XXXX I called them to get the processes started to pay this off. First the agent ( XXXX ) went over the process telling me I needed to give them my bank routing number and when the payment would be coming out of my account. She refused to send me a letter first stating that this would remove my name for this loan. When I told her " fine '' she acted like she was reading something and said " no, the amount is now XXXX ''. I have the whole conversation recorded. She had previously stated the amount of {$54000.00}. At that time I told them " no " and to withdraw the upcoming monthly payments. I can't afford to keep paying a company that changes the agreement every time I speak with them. I have no idea what to do at this point. The 4 loans are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am now XXXX years old and this loan will devastate me for the rest of my life.
Company Response:
State: WA
Zip: 98310
Submitted Via: Web
Date Sent: 2021-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My student loan account was reported 90 days late in XX/XX/XXXX after all of my student loans were placed in a 12 month forbearance status per my request in XX/XX/XXXX. I sent Navient the documented proof of a forbearance approval but the negative 90 day late is still being reported on all 3 credit bureaus.
Company Response:
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2021-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I recently disputed the accuracy of the late payments on this account with no response within 30 days. According to Section 623 of the Fair Credit Reporting Act, it is my right to dispute with the creditor the accuracy of this account. It is also the duty of the creditor to provide accurate records pertaining to the debt or remove the negative information if they can not do so.
Company Response:
State: PA
Zip: 19143
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I'm am sending a complaint because my student loans have been sold 6 times between lenders for 20 years. I inquired about the legality of my loans being sold without my permission and no one has responded the loans went from Sallie Mae, to XXXX, to another one, and then to Navient who spiked the rates and the fees. My loans went from $ XXXX to $ XXXX. In addition, I filed a complaint about XXXX XXXX for fraudulent charges for courses and years I was no longer enrolled with the school. It was a tuition mill. When I called and asked for transcripts, I was never contact and that was a year and a half ago. Currently I have an excessive amount of loans that I don't have the original amount for. This is insane the charges etc. Please help.
Company Response:
State: KS
Zip: 66048
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have written to CFCB on a previous occasion detailing the deceptive business practice of the loan servicer handling my loans ( NAVIENT ) As mentioned before, I was given incorrect information by the loan servicer. I applied for loan forgiveness countless times in which I was more than qualified for the loan forgiveness and told either I was not by a representative of Navient or there was no response to my submissions at all. I applied for the XXXX Loan forgiveness and the student loan forgiveness. I tried working out reasonable income based driven repayments only to end up with a repayment amount that was a few dollars lower ort the bulk amount divided into payments to be made in the same month that added up to the original amount. I was advised by representatives of Navient to put file for forbearances which I did on multiple occasions and when those ran out to apply for economic hardship. ( there is interest still accrued but the payment amounts were so high that the only alternative was to apply for the forbearances or hardships. The payment amount Navient imposed was so high it made it impossible to pay back all the loan payments in a month which added to {$900.00} per month. As a single person sole dependent supporting myself that was a large portion ot my gross monthly income which made it impossible to survive. In addition, the payments I had made years ago were eaten up with interest that was capped every time my loans were moved around to different servicers only to end up at Navient again. Also I never agreed to have these loans moved They were arbitrarily moved around and made impossible to track. The identification numbers for the loans were changed several times and the amounts do not add up. The dates and amounts are duplicated and do not match with the classes taken during those times. Grant money I received does not seem to be applied to the loans either. Please look into this as well. I requested promissory notes for the loans since the new breakdown of my loans do not add up and seem to be doubles and multiple loans dispersed on the same dates for the same amounts. I receive relentless robocalls from Navient and they have impacted on my credit report. I recently called to ask about the hold placed on federal loan payments due to corona virus and was told that my Stafford load is not a federal loan but a private load. When I took out that loan, I was informed it is a federal Stafford loan and has been for years and suddenly Navient tells me it is not and I am not eligible for the covid suspension. Navient has given inaccurate or deceptive information for years. These loans can not possibly be repaid, and they have more than doubled. I can not get straight information and have all but given up with this company. I have requested that their business practices be looked into with multiple government agencies over the years only to find out in recent years I am not the only borrower who has been victimized by Navient but borrowers in the tens of thousands who have been deceived, mislead and violated by unethical business practices designed to keep borrowers finacially enslaved while Navient reaps the monetary benefits through corrupt financial servicing tactics that has not only negatively impacted student borrowers loans but their financial futures as well. Navient has submitted negative information to credit reporting services that can impact on future employment opportunities, financial stability, and overall economic wellbeing to individuals and out country as a whole. Yet they continue with their deceptive practices while loan borrowers continue to suffer from their actions.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Navient is stil getting lid on time and they still call harassing me.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have talk to them so many times that I am only working part time and the school that I am paying on with this loan has been closed since XXXX and I been paying on this loan for about 10 years of the year of XX/XX/XXXX and my loan was only for XXXX and they said that I still owe them money and they have been having a lawsuit against them I feel they are ripping me off because the way I calcute it is that I still owe them money and I don't feel I do. I need some help getting this taken care of.
Company Response:
State: IN
Zip: 46725
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I Have Contacted The US Department Of Education Multiple Times. I Was In School During The Time The Loan Was Charged Off. I Stated That Several Times. There Was A Very Short Period Of Time I Was Not Enrolled In School But When I Re Enrolled They Still Expected Payment. Its Partially Navient 's Fault. Now Tih Covid 19 I Found Out That You Can Have Your Payments Waived Due To Covid 19 And They Count As Revamping The Loan To Put It Back Into Active Status Yet They Wont Retroactive It.
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am on a IDR plan for income based repayment. My IDR documents clearly state that it doesn't expire until XX/XX/XXXX. However Navient started charging my account for payments starting back in XXXX of XXXX. I called to talk to them ( XX/XX/XXXX ) and let them know on the FSA website my IDR states it is not expired. They said well we need you to submit a new one because it was only good for them until XX/XX/XXXX. I couldn't get a real clear answer from them. I figured the date was extended on IDR 's submitted in XXXX due to Covid. So they shouldn't be charging if my IDR is not expired.
Company Response:
State: KS
Zip: 67212
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A