Date Received: 2023-10-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX I called Navient to recertify my IDR and ask about Consolidation on interest rates and my current Federal Loans. Up until that point I had multiple loans at different interest rates, and enrolled in IDR from XXXX XXXX XXXX XXXX ( Never receiving my XXXX degree because I could not afford to complete my degree and take out more loans ). I received the information from Navient ( via phone-recorded line ) that Consolidating would be a good option and that nothing would change on my account or payments. I asked over 4 times on the recorded line if my IDR payments and recertification history would be impacted or erased in any way, and each time I asked they had assured me that nothing would happen and that we were just consolidating loans. I was doubtful with the information as Sallie Mae, then Navient, had consistently always advised misinformation and had also enrolled me and solicited me through multiple phone calls, irl mail, and email, and soliciting my parents, and work to consolidate or enroll in programs such as IDR with no confirmation on whether it would ultimately happen. As well as guide me in the direction of the Consolidation agreement ultimately impacting my entire IDR history erased on my account. After I agreed to consolidate over the phone. The customer service agent from Navient advised me that all should be good and that my payment would have a consolidated loan with the lowest interest rate. They then advised that my account had erased past IDR certifications and payments and I was starting on my 20-25 yr journey of repayment on that day of Consolidation. Literally starting over. I began to cry and beg the agent why they lied and why they would misguide me to Consolidate my loans after asking multiple times. They basically kept denying and lying, and said there was nothing they could do. I spoke to their Manager and they advised there was nothing they could do. I called multiple times that week and the next week and each time I called, They gave me different stories. One would say, '' I'm looking at your account and it shows you have been enrolled since XXXX and you are on your way with the IDR plan to pay off in 11 years. '' The next day I would call and the story would change and the next agent would tell me " You have just enrolled in IDR and you have 24 years ahead of you for repayment. '' Next I would call and the agent would inform me, '' You are on your way to loan forgiveness in let 's see here XXXX years. '' I was literally all lies, all misinformation. No one had a straight story and no one knew what they were doing. By the time I got to the second week. I was crying and exhausted from all the lies and no one agent had any evidence of my calls ( even though each agent told me they were recording the information into my account to be reviewed by their manager ). The woman I spoke to had just fed the same amount of misinformation and lies like all the other agents. I begged her to be honest, and she actually broke down and said over the recorded line. " This system is set up so that no one can pay their loans. You are paying the interest and will probably never get to a place of paying them down. I hate to tell you but there is no proof or guarantee that if you continue on your IDR journey your loans will even be forgiven. I'm sorry there is just no way that we can even promise that. '' It was disgusting to hear, but honestly this person knew the corruption of the industry. Once Navient became XXXX it was no better. They had no history. Nothing was transferred over from IDR enrollment before XXXX, and now I am in ridiculous debt that is impacting my family and our lives and I was not even considered for loan forgiveness with XXXX 1st round. I am so fed up with these corrupt companies. I had a friend consolidate her loans a couple months before XXXX started SAVE and she was granted Loan Forgiveness for all her loans. How is it fair or just? It's absolutely criminal and insane how these companies actually call themselves a business. It's not even humane... PLEASE HELP!
Company Response:
State: CA
Zip: 91206
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: This was a loan that I co-signed for my daughter and she got XXXX and was let go of the obligation but I was not. The Interest rate is so enormious that I can't keep up with the payments and the balance just doesn't go down. I have tried to get an reduction in the interest rate, but they say I am disquailified. I have been paying regular payments on this lian since XXXX and the balance at that time was {$23000.00}. It is now XX/XX/XXXX and the balance is {$22000.00}. I am XXXX XXXX XXXX and can't XXXX because I have to keep payin on this loan so my credit isn't impacted. I need help with this. I feel I should have been released from this obligation because of my daughters health.The original loan was XXXX. They are amking tons of money from this and I don't feel there is an end in sight.
Company Response:
State: VA
Zip: 22901
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: My interest rates are constantly increasing to a ridiculous amount. The highest XXXX is at 15.875 % and the lowest at 12.75 %. Over the last year I have paid a total of {$5800.00} with only {$540.00} going towards the principal. These numbers are right off of the information they sent me when I requested it. Whenever I call and ask if there is a way to get a better interest rate they say no the rate is set by the consumer " something '' which is false, the rate is set by the private lender. Then when they say they have other repayment options I inquire about those and then they say oh you are not eligible for any except interest only payments. When I ask why I do not qualify for the other programs their response is " I am not sure could be multiple reasons '' and am then told I just have to figure it out. I am getting XXXX help from them to actually get an affordable and FAIR interest rate. I have been out of school for 9 years and owe more on the loans now than I did when I graduated. This is due to whatever programs they put me in after school and the high interest rates.
Company Response:
State: PA
Zip: 165XX
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have tried to get a payment plan set up I can afford and Navient has repeated denied my request and also denied a possible refinance. This has ruined my credit making it more difficult to find additional assistance. There has not been any information in detail as to why I am declined any assistance and the calls for collection exceed 10 collection calls per day.
Company Response:
State: FL
Zip: 33308
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting the following : XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX XXXX XX/XX/XXXX, XXXX and XX/XX/XXXX ), and Navient ( XXXX and XX/XX/XXXX, XXXX and XX/XX/XXXX ) has violated my rights. 15 USC 1681 Section 602 states I have the right to privacy 15 USC 1681 Section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S. Code 1681a- Definitions : rules of construction Exclusions.-except as provided in paragraph the term " consumer report '' does not include-any report containing information solely as to transactions or experiences between the consumer and the person making the report 15USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose I have contacted these companies with no success.
Company Response:
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Struggling to repay your loan
Subissue: Bankruptcy
Consumer Complaint: I filed for bankruptcy protection in XXXX and navient loans should have been discharged once my case was changed from XXXX XXXX to XXXX XXXX after I was unable to work and XXXX issues.
Company Response:
State: GA
Zip: 30017
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Struggling to repay your loan
Subissue: Bankruptcy
Consumer Complaint: I have student loans from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a school known to defraud students. I had high interest rates and financial trouble and filed bankruptcy in 2012. My Navient student loans should have been discharged, but were not.
Company Response:
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Regarding Mgr. XXXX XXXXXXXX and her Mgr is XXXX XXXX. I was mistreated and barrated by this woman and she wouldn't allow me to speak to her Mgr. My loan has since been charged off and my rights continually violated by Navient because their customer relations rep XXXX XXXX has repeatedly emailed me saying they are researching my complaint on XX/XX/ and XXXX The Private Student Loan Mgr, XXXX XXXX, continuously denied my request to speak to her supervisor and/or manager. She barated me and violated my Fair Debt Collection Act Rights. I informed her that I was at work and I asked about how the repayment program I was in was cancelled a month ago, but my bank account was drafted for the agreed amount that day? She refused to answer that question and so did her subordinate. Instead the Manager continued to tell me I wasn't a good person because I was bouncing checks all over the place and that she was a shareholder and it was affecting her. She never asked how and why I wasnt able to pay. I asked Customer Relations to please investigate and review the call. My name is XXXX XXXX, however my maiden name is XXXX and the co-borrower is XXXX XXXX.
Company Response:
State: AZ
Zip: 85364
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In XX/XX/XXXX, I contacted Navient and spoke with a male representative to inquire about applying for the Navient Rate Reduction program. I explained that my loans last qualified for the program more than a year ago, yet I had not been able to apply for it since it last expired in XX/XX/XXXX. The representative reviewed my account and informed me that my student loans were " gray listed. '' He further explained that although I have 9 years remaining on paying my student loans, my loans have been internally " gray listed '' and that prevented me from being able to apply for the Navient Rate Reduction program. He further stated that the company tends to " gray list '' student loan accounts with payments of 5 years or less remaining ; however, he was unsure as to why my account had been " gray listed '' when I had significantly more years left on my student loan payment plan.
Company Response:
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I have been paying navient student loans and XXXX XXXX student loans but they have on my three credit reports that I am delinquent they are not showing the payment they have not accepted the hardship papers that I mailed to them last month they are refusing to lower the payments so I started to pay They didn't accept the deferment and they didn't accept the hardship papers but I have proof that I mailed them a payment in the order of money orders both companies I will submit that documentation now thank you the outcome is I want them to accept my deferment because I sent them proof that I received XXXX and I sent them to XXXX letter they did not acknowledge me instead they put on my credit report that I was delinquent
Company Response:
State: KY
Zip: 40216
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A