Date Received: 2022-01-26
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I am filing a Complaint against Navient. I am the XXXX on 4 Student Loans for my Daughter. Loan 1 Payment is XXXX Monthly Loan 2 Payment is XXXX Monthly Loan 3 Payment is XXXX Monthly Loan 4 Payment is XXXX Monthly Presently Loans 1-3 are current and I am making the monthly payments. Navient Representatives keep calling me harassing me and threatening me about Loan 4. The first time speaking with Navient I explained that I could not make the payments for Loan 4 and neither could my Daughter. The Navient representative suggested that I go into Forbearance until I could start making payments for one month, I accepted. The next month they suggested that they could lower my monthly payment to about XXXX month and make three consecutive payments and that would bring me current. I explained that I could not afford that monthly payment and said that the most I could do was XXXX dollars a month. Navient said that was not acceptable. Since XX/XX/XXXX, I would get calls from Navient 5 and 6 times a day morning, noon and night up until XXXX PM Monday-Saturday. It got to the point, that I was about to change my number. On XX/XX/XXXX or XXXX XXXX, I received a call from Navient Representative a XXXX or XXXX XXXX, saying that she could help me with my payments, I explained that she could not help me with my problem and she said that I have not talked with her before and that she believes she can, so I let her talk and explained what she was trying to do. She explained that if I could make monthly payments of XXXX or XXXX for nine months consecutively and then resume my schedule payments all would be current. I explained that the most I could do is XXXX month. She then said that she could not help me and asked me for the Daughters information which I declined. This tells me that since she could not get me to agree, she would then harass and probably threatened my Daughter. She also let me know that a letter for xxxxx would be sent. So, bottom line is, if you dont accept their terms they will not work with you. Again, I am offering to pay monthly on the account XXXX monthly and Navient is refusing to take my monthly payment. I am showing a good faith effort. I have tried several times in the past with a simple solution. My solution is to forgive Loan 1 which will be paid off in XX/XX/XXXX, or forgive XXXX of the XXXX that is due. The money from Loan 1, I could make the payments. As always, it falls on deaf ears. All Navient is concerned about is the money and lets not forget about the interest on these loans ; Navient is not really trying to help people, they are more concerned about their bottom line. As of XX/XX/XXXX, Navient sent me a Litigation Review Pending Letter to seek judgement against me. I received the letter Saturday XX/XX/XXXX. If I don't respond by XX/XX/XXXX they will move forward with there litigation. Everyones circumstances are different. I am XXXX XXXX XXXX and hopefully would like to retire when XXXX XXXX XXXX XXXX. I should not have to worry about Student Loans or getting harassing phone calls or mail. XXXX loan will not be paid off until XXXX, I will be XXXX XXXX XXXX getting phone calls about student loans, if not me than my daughter will be getting the callsTHIS HAS TO STOP. Your help in this most urgent matter is greatly appreciated.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have filed a complaint before through the CFPB and the case was closed due to the company 's response. With the news of this company being sued and some practices were deemed unlawful, this company is willing to forgive private student loan albeit some criteria are met. One of the criteria states the loan has had to be delinquent for 7 consecutive months before XX/XX/XXXX, with my bankruptcy being filed in XX/XX/XXXX and discharged in XX/XX/XXXX, does this qualify as I was unable to pay, however, the interest kept on capitalizing. Please advise.
Company Response:
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Ive spent years trying to work things out with Navient concerning a school XXXX University that I didnt granduate from during the XXXX to XXXX recession. I received my first loan from Navient when I was coming out of highschool and attending my first college. I had never signed my name to A loan before had No finical education and my grandmother co-signed for me as it would have been impossible for me to take out a private loan the school encouraged us to to take out because I had no job until my 20s. Not only did my entire family not understand that I wouldnt be able to graduate because XXXX decided to take away my loan funding in XXXX of my senior year but also were never informed by the school how these loans were disbursed.. Navient has harassed me for payments since XXXX offering programs only when you reach the point of the loans destroying your credit. Currently I transitioned to a new job and informed them of this .. instead of helping they insist I pay what Ive informed them I could not because I legit didnt have it .. how I was able to make payments before was working from XXXX XXXX to XXXX XXXX at night 7 days a week .. and because I do not want to die from illness I thankfully got another jobs I will include that I was the first to go to college so no one in my family understood the aspect of the baring of these loans .. and me well I had no understanding of how it would destroy my life, make me physically sick at times and cause mental stress. If you review my loans youll see I was only offered programmed when in delinquency and as stated today they are not considering my current debt when asking me to repay these loans. Im paying on loans for a college I didnt graduate from during the recession and given a loan when I had no financial history not even a job prior to getting the student loan and now that Im older and I dont have the income to afford what they are requesting they are refusing to work with me and forcing me in to a situation causing more harm and debt. Again for a school I never graduated from sue to the XXXX XXXX crises and a loan being pulled back in my senior year .. the reason my income has suffered is because it took me years to graduate and years to gain a job that I could afford to pay .. they offer private student loan customers no help and they refuse to accept the truth about the loans but like everything else the truth also comes to life.. I will include that they XXXX discrimate against XXXX XXXX who many of us suffer mostly from financial private loans because of the wage gap not created by us but the system that continue to keep us in debt unable to pay bills currently my debt has increased to the point that in 2 months I have to move out of my now apartment which I informed them but as usual they dont care they just allow it to get worse.. I personally wouldnt mind the situation being handled in maybe the courts so that I could give documents pertaining to my loans and my familys financial status at the time they were given out .. telling me well you took out the loans makes no sense when I had no credit history or understanding nor did I think I wouldnt graduate from XXXX at the time to make enough to pay them back. They are basically deciding that I should be XXXX or pay them and they know very well that they destroy credit history which allows you to obtain in fact a home to live in .. they have destroyed my credit for many years even while I was sick getting XXXX.. I had no financial understanding of private student loan then and my co-signer whose credit they used to give me the loan has passed away years ago and if you check even my co-signer at the loans income at the time and the amount of the loans co-signed on by her from XXXX and Navient I assure you .. the proof will show she didnt make enough to ever afford paying them back
Company Response:
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: Called multiple relatives and gave detailed loan information including amounts. Called my friend on XX/XX/2022 and gave her detailed loan information including amounts and settlement offers. Stated she was a co-signer on the loans when she was not and admitted that it was a mistake and she wasnt a co-signer. They had her social security number and information they shouldnt have. The person on the phone gave her her social security number without verifying who she was.
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Greetings, I noticed a change in my credit report around XX/XX/XXXX where Navient had reported XXXX student loans that had been settled and paid off in XXXX. The student loans where initially reported under XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( which is under Navient ). I settled these loans via collection from XXXX XXXX XXXX. I recieve lettersfrom the collector with the settlement amount and the Sallie Mae settlement authorization and proceed to pay. In XX/XX/XXXX I recieved the letter that brought the student loan to settled and {$0.00} owed. I sent a packet with a letter explaining and copies of all my supporting documentation and I recieved the certified mail PS Form 3811 stamped recieved by Navient XXXX XX/XX/XXXX, but they never wrote back with a response. I sent the copy of the packet with all supporting docuementation to the XXXX, XXXX and XXXX with no luck as they stated that Navient certified the account as if their information is accurate. I dont understand why they credit agencies determine at Navient XXXX as the reported account numbers are the reference numbers in the letters. I'm an XXXX XXXX XXXX and this have impacted my credit negatively which has put my military security clearence in jeopardy as well as my career as I'm required certain high level of clearence. Please I beg someone assist me in this matter. Thank you kindly.
Company Response:
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2022-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been making payment son a Parent Plus loan with Navient for many years. I have made additional principal payments that were applied to interest instead of the principal. I called them numerous times over the years, but nothing was ever done to correct the payments. XXXX payments that should have been applied to the principal were applied to the interest instead. I payed off the loan in full on XX/XX/21 with retirement funds when my husband was laid off due to COVID.
Company Response:
State: SC
Zip: 29681
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I co-signed a parent plus loan for my son back when he was attending XXXX Connecticut XXXX University. I agreed to sign two of the initial loans he received, but not the additional 6 other loans that my name was used for. My son went online and used my initials to get the other loans. The issue I have is that I should not have qualified for those additional loans as I was going through a foreclosure on my home at the time. The loan officer person, whom I spoke to at Sallie Mae at the the time, said I could have, " Less than stellar credit '' to sign for them. I didn't have any credit at the time! I couldn't qualify for a loan for my daughter because I didn't have credit at that time ( due to the pending foreclosure ). In additional, I never got a phone call, or warning, making me aware of these additional loans and if I was ok with signing for them. I would have vehemently said " no ''! I have been a single mother living on a low-income for years. However, I have been very responsible with paying for my bills. My son has been trying to pay the loans now, and has been encourage to defer them. Is there anything I can do, at this point, to either reduce the payments or sue Navient?
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient has been harassing me I have a private loan with them and it started at XXXX and its now at XXXX and the options they offer me the forbearance they told me to take them ans I did not know it would balloon up on XX/XX/XXXX I sent them a cease and desist letter to have them stop calling me I would only stick with written correspondence. Well on XX/XX/XXXX they started call me I spoke with a supervisor XXXX his code is XXXX and he told me he did receive it I told him that according to the Fair debt collection practices act that he was violating it by calling me and he told me that according to state law he can call me
Company Response:
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: After I graduated from the Ohio XXXX XXXX XXXX XXXX, my loans were consolidated with Navient. The original amounts were {$130000.00} and {$45000.00}. I have been paying on these loans for 20 years, total amount paid XXXX. My outstanding balance is {$180000.00}. I feel taken advantage of. I filed for bankruptcy in 2014 Chapter XXXX, only to be penalized for it by Navient. This is wrong. What Navient has done to me is wrong. I am in a repayment program, that most sees nearly half of the payment going to pay interest and not the principal. I would like my case added to the Class Action lawsuit against Navient, filed by multiple states. Thank you.
Company Response:
State: WI
Zip: 542XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Getting a loan
Subissue: Problem with signing the paperwork
Consumer Complaint: Iam the consignor on my sons private student loan. He has applied and received forbearance on a couple of occasions this past year. I was never informed, or requested my approval ( since Iam on the hook ) for accepting the forbearance. I only receive an e mail approving the loan. This will cause an additional increase due to the loan is still accruing interest. Is the lender allowed to approve this without my consent also? thank you
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A