Date Received: 2015-08-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I asked my mortgage to see if I qualify to have my PMI removed from my monthly payment. I XXXX started this back in XXXX, I have been now told XXXX I do not qualify and XXXX I do qualify, I have had XXXX people from the mortgage company set phone appointments with me to review my case and they have never called back. The mortgage company will not schedule a appraisal, they have even told me there is no appraisers in my local area. They are basing all there numbers off my appraisal from seven almost eight years ago. I have contacted them now XXXX times and I get several answers to what is going on.
Company Response:
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2015-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-20
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Nationstar Mortgage and Trustees, XXXX, herein, NS and Trustees, have continued to proceed with unlawful foreclosure. Numerous attempts have been made by homeowners, by and through their advocate, with written, telephonic, electronic, communications. All reasonable and lawful efforts have been exhausted and litigation has been initiated as a unfortunate and unwanted, last resort. A rescission letter was mailed to alleged interested parties, Pursuant to TILA, 1605 et seq. see attached To date, no response has been forthcoming from NS or Trustees, as required by law and confirmed in U.S. Court decision, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX : " In the case of TILA Rescission the issue is closed, to wit : the unanimous decision of the US Supreme Court in XXXX was that the statute is not ambiguous and thus not subject to interpretation by ANY judge '' and again in, Minnesota Supreme Court in XXXX XXXX XXXX , No. : XXXX : " Here again we have the application of the simple formula proposed by the Supreme Court of Minnesota, to wit : nothing plus nothing equals nothing. " NS and Trustees acting as debt collectors as defined in FDCPA, and in CFPB XXXX XXXX Brief No. : XXXX, have made false and misleading representations in their actions while attempting to collect on alleged debt. Homeowners relentless attempted to validate alleged debt, all of which is well documented. NS and Trustees were non-responsive and act with impunity against Homeowners and more importantly a blatant disregard and respect for the rule of law.
Company Response:
State: AZ
Zip: 851XX
Submitted Via: Web
Date Sent: 2015-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Nationstar Mortgage LLC illegally foreclosed on my home XXXX XXXX, 2014. I do not have a mortgage agreement with them. They are a debt collector who claimed they were my mortgage company but I never had a signed agreement with this company.
Company Response:
State: TX
Zip: 77044
Submitted Via: Web
Date Sent: 2015-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar of Texas took over XXXX mortgage after XXXX. Initially Nationstar phone rep granted opt out for Escrow, then they later renigged. Because of XXXX affiliates XXXX and XXXX Escrow violations payment is being sent via US Postal money orders dividing principal/interest, ins /tax and their declared XXXX th overage. They have invented a Forebearance Suspence account holding Escrow and overages and charging late fees because it is n't a lumped cumulative payment, also declared default during transition. Same strategy as XXXX and XXXX, blackmail credit rating with highly questionable balance manipulation,,, ,result will be a Postal Fraud claim ultimately.
Company Response:
State: MO
Zip: 652XX
Submitted Via: Web
Date Sent: 2015-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Around XXXX of XXXX, my husband had a severe auto accident, where the person that hit him had poor insurance and no resources, so a lawsuit valued at XXXX XXXX yielded XXXX net after all claims were paid out. As he was in XXXX for 3 months and unable to work for three more, a total of six months, major financial setbacks occurred, We were already stretched because of the expenses of raising XXXX children from our union, as well as taking care of his oldest child from his first marriage who is severely XXXX, as well as his ex-wife, who is XXXX and has had XXXX, making her unable to produce income. We applied for refinance and at the suggestion of the mortgage broker and the bank, took a jumbo loan against the house, utilizing all our equity as well as adding enough to cover credit card debt and a XXXX mortgage. Our mortgage jumped from XXXX/mo. to XXXX/mo. which we struggled with for about six years. Our house had gone and remains underwater. We decided to apply for a loan mod, and obtained a lawyer who, as it turned out, new nothing about defending consumers against aggressive predatory lenders. Ours was XXXX XXXX XXXX XXXX XXXX XXXX XXXX being the mortgage management company ( also part of the XXXX organization ). After our mortgage management companies switched several times, it ended with Nation Star/XXXX and, in short, we applied for a modification and XXXX times over XXXX XXXX years they lost our paperwork and each time we had to start over again. We felt the Jumbo loan had been granted to us fraudulantly, as we found out that the appraiser they hired rraised the value of our home to meet the size of the loan. We were also advised to report higher incomes so as to qualify. We were also told that due to the housing boom, we would have no trouble selling our house for enough profit to pay the loan and stgill walk away with enough to put down on another home. Then the XXXX real estate bubble burst, and our home went massively underwater. We paid our mortgage untill half way through XXXX, when we heard about mortgage modifications, so obtained a lawyer, and applied for a modification. After above mentioned loss of our paperwork, they ( having initiated foreclosure precedings, then disqualified us on all accounts, charging us interest and penalties for the entire time we had been trying to get the modification. Our debt went from XXXX to over XXXX, and we have till XXXX XXXX ( possibly XXXX XXXX ) tovacate with our entire family including exwife with XXXX son. Unfortunately, we feel that had we had a savvy lawyer, this would have gone differently. My husband suffered XXXX from the accident, ( although we did n't realize it for over a year later, so that put quite a burden on me. We seek to have the bank 's lending practices examined, as we were pushed in a direction bad for us and great for them. We seek to have a modification to our mortgage adjusted to an amount equal to what we were paying before my husbands accident, so we could afford to stay. WE also feel that we were taken advantage of, when were desperate and my husband was unable to work, and was convinced of applying for this jumbo loan, at 7.9 percent with points, from 6.8 percent..
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2015-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I 've been trying to work with Nationstar for months now. I submitted a claim abouta month and half ago due to after several calls and promises they could not orwould not sign a form needed to change my property from a titled property to a realdeeded property after I had the work done to do so. Since I could get the formsigned I went to bank and borrowed the money to pay the Mortgage off on XXXX/XXXX/15, then I would n't need the form signed a lien holder anymore. Well now it 's XX/XX/XXXX15and they have yet to send a release of lien to the county tax office in order for thelien to be removed so I could have my property changed from titled to real deededproperty. I 'm been advised that they only had 30 days to do this. Their customerservice told me that and the director of register of deeds told me that. I will bechecking with an attorney I guess, not sure what else I can do. This process allstarted back XXXX/XXXX/2015 and I ca n't seem to get any results out of Nationstar whom Ialways paid on time and would like to have better results from them. I have calledthem at least 15 times and spoke with a couple different supervisors and still can'tget what I need done, but yet they have been paid in full since XXXX/XXXX/2015. They havetold me two to three different dates as to when they processed and mailed therelease of lien, but yet Register of Deeds has not received it. I even gave them tocorrect address for the register of deeds. PLEASE help with this if you can. Wouldbe nice if they overnighted the release as they stated they would when I spoke tothem on XXXX/XXXX/2015 in order to have it done in the 30 days ... DID N'T HAPPEN. Thank you for any help, XXXX
Company Response:
State: NC
Zip: 28677
Submitted Via: Web
Date Sent: 2015-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-19
Issue: Settlement process and costs
Subissue:
Consumer Complaint: On XX/XX/XXXX, we received a trial period modification notice dated XX/XX/XXXX from lender requesting that we make THREE initial trial modification payments after which a permanent mortgage modification would begin. Immediately called and spoke to lender, who CONFIRMED we had fulfilled the lender 's loan modification terms and requirements under the Federal Home Affordable Modification Program ( HAMP ). Lender concluded by stating would send us an application package to be completed and returned before the stipulated deadline, XX/XX/XXXX. However, things capriciously changed. The lender suddenly required payment of the total amount owing in order to bring our account up to date contrary to HAMP, and in spite of the already agreed to Trial Period Plan for our mortgage modification. Nothing about settling our account that quickly after the first three payments came up during my conversation with lender, and there is no evidence of any such provision that allows for a suddenly imposed request for payment in HAMP ; therefore, this action was clearly capricious and arbitrary. With each subsequently returned certified check payment, the stated reason for returning our timely monthly payments is " ... as they are insufficient to bring your account current. '' As of XX/XX/XXXX, the amount the lender is asking in order to bring our account up to date is $ XXXX. It is noteworthy to point out that in the lender 's XXXX trial period notification letter ( see attachment titled, it states in the first question " Q. What else should I know about this offer? If you have taken Step 1 above, and you make your new trial period payments timely we will not conduct a foreclosure sale. '' This statement clearly demonstrates that the lender 's behavior has been, and continues to be, arbitrary and capricious, and in clear violation of the federal government 's Home Affordable Modification Program. The lender executed XXXX foreclosure acts in XX/XX/XXXX and XXXX. For the last year we have made all monthly mortgage payments promptly with certified cashier checks, have not missed a single payment, but yet the lender has returned every check for the last year. NATIONSTAR 'S UNWILLINGNESS TO COLLABORATE WITH OUR ATTORNEYS : Even though lender is well aware we retained XXXX XXXX XXXX in XX/XX/XXXX, it has refused to work with our attorneys towards a quick resolution of this matter. Many telephone calls and legal documents have been sent by our attorneys to lender, which has not responded to these efforts. Lender makes no attempt to respond to case requests in a timely fashion. A recent example is a Notice of Error was sent by our attorneys on XX/XX/XXXX to lender ; to date there has not been any response to this and another Notice of Error. PERSISTENCE OF AND RECENT INCREASE IN UNWARRANTED CALLS : Instead of working collaboratively with our attorneys to settle this matter, we have been receiving several telephone calls with messages to get in touch with lender, even though they do n't seem interested in resolving the matter. The lender has been leaving us several calls instead of becoming engaged in more productive negotiations with our attorneys. FOLLOW-UP ACTION REQUESTED : 1. First, we are asking CFPB intervene to end the lender 's ongoing capricious, arbitrary, and unwarranted actions. These unnecessary ongoing actions of discrimination and harassment have not only adversely impacted our credit rating, but we will invariably encounter difficult and unnecessary delays and hurdles when we later try to obtain mortgage refinancing from other banks. 2. Second, our current monthly ( trial period ) payments of $ XXXX are fixed at an interest rate of 4.625 % for 40 years effective from the modification date ; this needs to be reduced. 3. Third, direct lender to work quickly with our attorneys to resolve this matter.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2015-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-19
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Problem with Nationstar MortgageI have written you XXXX before about this company and the way they do business. It has not gotten any better. I started the loan modification process in early XXXX. I previously wrote you how they " botched '' the application after torturing us for months, making us resubmit the complete application XXXX times, etc. Long story short : After they finally approved the modification in XXXX XXXX. I was told to pay the regular mortgage for XXXX and start the XXXX lower payments starting in XXXX. I paid XXXX and XXXX on time. In XXXX, I was informed that I paid all 6 months in full. When I called to question that, they said I should not have been told to pay XXXX mortgage - that it actually counted for the XXXX XXXX payments. They resolved this problem, by sending me back the XXXX and XXXX payments I made and letting my unpaid balance and penalties grow starting XXXX XXXX. Late XXXX, someone finally resolved the issue and stated that I would go on the unemployment program starting XXXX XXXX. If I paid my {$600.00} monthly statement on time for 6 months and found a job prior to XXXX XXXX, I would then qualify for a loan modification. He said that usually they even forgive up to 75 % of the debt. I was also told : The new loan % rate will be reduced and/or the payment period extended. There would be an initial 3 month trial period to see if I paid on time. If I did, the new lower monthly amount would start in the XXXX month and continue until the end of the loan. As requested, I sent in the verification of employment form in XXXX after I was hired for a new full time job. I was told to pay the XXXX payment and to contact Nationstar to start the process of the 3 month trial period. I contacted them to see the next step. They told me to call back in a couple of weeks. When I called today, I was informed that the " investors decided not to participate in the loan modification. '' I was knocked down to my knees. I was finally able to speak with a manager. He informed me that all of the outstanding balance, {$34000.00}, is due within 9 months to XXXX year, and and my mortgage will still be the same ... ... we will have to pay over $ XXXX/month or we lose the house to foreclosure. Needless to say, I think what they are doing is unethical, unfair, and illegal. Not once in any of my XXXX conversations over the last year with various rep 's did this come up as even a remote possibility. Can you help to correct this injustice that we are facing and save our home? We have been living in this home since XXXX. I have never been late on a payment or had any problems until Nationstar took over from our previous bank, B of A. Please help. Thanks, XXXX
Company Response:
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2015-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-08-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage servicer, Nationstar Mortgage, is attempting to perform a foreclosure sale on my property, by using falsified documents. There are many discrepancies on who actually is the owner/certificate holder of my mortgage. The documents Nationstar has provided, lists XXXX XXXX. Yet, in doing research, XXXX XXXX Associates have verified that there is no connection to my mortgage and their locations. Because my mortgage loan was apparently securitized, the paper work in the apparent transfers were not properly performed. Thank you for your time and attention in this matter. XXXX XXXX
Company Response:
State: WY
Zip: 82801
Submitted Via: Web
Date Sent: 2015-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-08-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I paid off my mortgage on XXXX XXXX, 2015 to Nationstar Mortgage. The lien release/Release of Mortgage/Satisfaction of Mortgage hasnot been recorded in the XXXX XXXX, Florida as ofXXXX XXXX, 2015. Florida statutes deadline to record is XXXX daysfrom the pay-off date for this matter. I have called to NationstarMortgage numerous times to resolve this issue with no success. The mortgage is under my wife, XXXX XXXX.
Company Response:
State: FL
Zip: 33331
Submitted Via: Web
Date Sent: 2015-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No