Date Received: 2015-10-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am a first time home buyer and purchased my home this XXXX 2015. My loan was sold to NationStar Mortgage and they have completely screwed up my escrow account. My taxes are set up to be paid on a semi-annual bases. As part of my settlement fees my first installment of taxes was paid in XXXX. The next installment was not supposed to be paid until XXXX. I log into my NationStar account and see that my monthly payment is now over {$250.00} more. Of course I am confused as to why. I check my escrow statement and am mortified to see that NationStar paid the annual tax amount and now they say I have over a {$3000.00} shortage. This is only the beginning of the damage! I call the XXXX and they said yes we did receive another payment in XXXX but it was only for the remainder of your taxes not the full amount and it was from somewhere called XXXX. I call NationaStar and they say they do n't know who XXXX is and that they need to call XXXX XXXX to see where the check for the full amount of my taxes is. XXXX XXXX says that they did not receive that check. So now NationStar is researching to find out where the check is! Oh and on top of the XXXX is a subsidiary of NationStar and the customer service rep did not even know that! The horrible part is I have no idea where the money came from that was sent from XXXX because it did not come out of my escrow account! Now NationStar has advised me that it can take up to 10-15 business days to resolve this so I have to pay the higher mortgage amount for XXXX. I am a single income household and only have been a home owner for 4 months and I ca n't believe I am going through this. I would have had my tax money in my escrow account for the XXXX payment! Please help me resolve this matter quickly before my finances are screwed!
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-27
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I took loan from Nation Star Mortgage company XX/XX/XXXX. There was PMI at that time which has a Disclosure. This disclosure reads that we can request the PMI cancellation when LTV reaches 80 % or less which reached on XX/XX/XXXX. we have been requesting the nation star to remove PMI from XX/XX/XXXX but the company is not reading the disclosure and just telling us different stories like they need new appraisal where. as in the disclosure it is very clear that all will based on the Original value at the time loan was consummated, This disclosure part of mortgageSee attached disclosure
Company Response:
State: CA
Zip: 94509
Submitted Via: Web
Date Sent: 2015-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-27
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: XXXX/XXXX/XXXX : This is a follow up complaint to case # XXXXXXXXfiled against Nationstar Mortgage. On XXXX/XXXX/XXXX I received a reply from XXXX XXXX the VP of Credit at Nationstar, the current service provider that has been recently assigned by XXXX XXXX to handle the fraudulently bankrupted XXXX mortgage loan that was induced upon me in XXXX. The fraud department at Nationstar responded to the escalation inquiry into the fraudulent appraisal and mortgage underwriting that occurred in XXXX with an openly negligent investigative summary as follows : Fraud department review : I reviewed the appraisal, there is not enough evidence that would indicate the appraiser committed fraud in XXXX, specifically since the report was completed almost 10 years ago. The borrower agreed to purchase the property for {$300000.00} prior to ordering the appraisal which was valued for {$290000.00}. There are a few gaps in the complaint that would not warrant fraud. The borrower can call me directly, I 'll be happy to discuss their complaint with them. You can give them my number. thanksXXXX XXXXNationstar MortgageVice President Credit RiskDirect : XXXX XXXX TX, XXXXXXXXIt is unclear why the Vice President in charge of Credit Risk at Nationstar Mortgage would be in charge of a fraud investigation, but it clear from the statement above that XXXX XXXX is either incompetent in his role as a forensic investigator or negligent in his duties as an examiner. I replied to XXXX XXXX as follows : Thank you for the reply XXXX and thank you XXXX for the " review '' of my appraisal and mortgage documents. As these matters are beyond my experience level I am obliged to rely on the experts. On XXXX/XXXX/XXXX I provided Nationstar with an " Explanation of Financial Hardship '' ( Attached ). Some of the additional information below may be a repeat so please forgive my elaboration. To help provide clarity on the issues that I have been confronted with, it became abundantly clear that ANY search inquiries on the " common causes for mortgage fraud '', ALWAYS listed an inflated appraisal in the top XXXX if not the top XXXX or XXXX causes for violation. The FTC, FDIC, CFPB and Attorney General 's office all state the same. I encourage you to do the XXXX search yourself to confirm my open record findings from multiple agencies and sources. As Nationstar is headquartered in XXXX Texas this helps provide you and the investigators at Nationstar with a more local perspective on the housing market in XXXX from XXXX until today. In the interest of protecting future consumers from the fraudulent activity that has surrounded the closing of my residential mortgage contract, I have reached out to several legislative, executive, judicial and media outlets to introduce a cost effective solution that benefits all parties and creates greater consumer demand for appraisal and lending services. Please find the attached letters from both the Texas Governor 's office and the Texas Lt. Governor 's office regarding a legislative policy suggestion for possible consideration in XXXX. I thank you for any feedback with regards to the pros and cons of this policy initiative. As this open safeguard has yet to have a judicial or legislative patch put on it, I have also been collaborating with XXXX XXXX and XXXX XXXX from XXXX here in XXXX. They have been kind enough to do a site visit to my property and may some additional insights for your consideration. With your permission, I am including them in on this e-mail in the event they have additional questions/concerns that I am not able to answer in reply to your " review. " Allow me to provide you with the essential background information surrounding the closing of my loan once again.
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2015-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-27
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I send Nationstar a debt validation letter on XXXX and i did not get any response, i send them a reminder on XXXX and still no response even though under law they have to respond. I called them on XXXX and they would not give me any information. Please help, i need this information for my litigation
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2015-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I refinanced with XXXX XXXX XXXX last year. The loan was subsequently sold to Nationstar Mortgage and has been serviced by Nationstar since. My property has XXXX tax parcels. When I closed the loan, I made sure that both parcels were documented for the escrow account. I deposit over XXXX dollars to the escrow account with Nationstar on a monthly basis. A few months ago, I was alarmed that only XXXX of the tax bills has been paid out from the escrow account. Nationstar has missed XXXX payments of the other tax bill, which accounts for about 90 % of the entire tax liability. Now even though I have sufficient fund in my escrow account, my property tax is delinquent and significant interest has accrued on the tax due to late payment. I 'm at risk of having my credit damaged and having a tax lien on my property. I 've been calling Nationstar every week but they have n't resolved the issue.
Company Response:
State: IL
Zip: 60607
Submitted Via: Web
Date Sent: 2015-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We filed a chapter XXXX Bankruptcy in XXXX, and it was discharged in XXXX. We held our mortgages outside of the BK, and authorized the lenders to continue to send statements. When the BK was discharged they were sent a copy of the discharge as well. There was a change of servicing company, but XXXX servicers took the same stand. They would not send us any statements or letters, they did not send the annual escrow disclosure statement or notify us of any changes. They would not speak to us, or allow us online access to our account. The second servicer took over our loans XX/XX/XXXX ( we have XXXX homes XXXX was my husbands and XXXX was mine before we were married ). We were not given online access to our accounts by the new servicer until XXXX XXXX and XXXX XXXX respectively. They still do not send us correspondence, annual escrow statements, or regular statements. We can see these letters generated online, but they never are sent. Additionally they are not reporting our payments to the credit bureaus. They are insisting that we give them a reaffirmation letter and then they will report to the bureaus. Our BK attorney has strongly advised us not to sign a reaffirmation. His position is XXXX fold, first of all the properties were held outside of the BK, so there is no need to reaffirm the debt. Secondly he feels that the servicing company is taking away our rights to begin a new start in building our credit. His recommended resolution is that we re-open the BK and file an adversarial action against the servicer regarding their non-reporting and it 's impact on our ability to re-establish credit. Nationstar has essentially taken away our rights given to us upon completion of the BK and has hindered our ability to establish credit of any kind even to lease a vehicle without a co-signer. We have been working on correcting all of these issues for close to a year and a half. Can you help us clearly understand our rights in this situation?
Company Response:
State: AZ
Zip: 852XX
Submitted Via: Web
Date Sent: 2015-10-28
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: About 2013 I had lost my house because it was unable to sell. The loan amount was alot more than i could actually get for it. The house went into foreclosure. The house sold on XX/XX/XXXX for XXXX. The XXXX mortgage with a balance of XXXX was never taken care of. between XX/XX/XXXX and XX/XX/XXXX i have tried to communicate with them about this matter, they would say ok we will note that the house has been sold and yes it should of been taken care of but in the years it has still been on my credit report saying late/ non payment. I called them again today and i was on the phone for 1 hour and 5 mins. transferred to XXXX departments and no one could help me. At the end they told me that i have dedicated specialist and gave me her number and said it was now marked as a " Charge Off. ''
Company Response:
State: MN
Zip: 55060
Submitted Via: Web
Date Sent: 2015-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Failed to pay service provider. Will not communicate. I am an independent fee appraiser. Nationstar ordered a foreclosure appraisal through the Dept of VA. they will not pay or communicate with me. I have sent several billings, put into collections, requested help from the VA and still have not received payment. Due to not communicating, I am filing a complaint and a congressional inquiry.
Company Response:
State: WA
Zip: 98335
Submitted Via: Web
Date Sent: 2015-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-24
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I have had an account with Nationstar since XXXX sold it to them in XXXX XXXX 2015. First it took almost 6 months to report my credit. Then when they finally did it was wrong. I e-mailed them sending them documentation from XXXX for corrections.They would correct XXXX thing then report something else wrong. This went on thru-out these first 10 months. I would dispute items thru all XXXX CRA 's and they would say they were reporting correctly. Even the CRAs got the documentation.In the meantime they were e-mailing me and sending me letters to refinance with them ... I truly believe they are trying to maliciously hurt my credit so I can not go to any other bank ... Let me re-phrase that I know they are trying to hurt my credit ... Finally they corrected all the mistakes then they showed the account as Tranfer or sold. In doing so they knew very well that if they report the account as tranfered or sold that it would go to a closed status ... This is malicious and with intent to harm, hurt, mislead, and destroy my credit standing ... It is plain out defamation and slander.I called them to find out if they had sold my account they said they had not. I verified ... I called XXXX, XXXX, And asked them why my Nationstar mortgage is no longer being reported as open.. They told me when it is transfered or sold the account goes to Closed acct. As of XXXX XXXX 2015 I printed off The documents from XXXX and XXXX showing that it is reported as closed..with a XXXX ( XXXX ) balance and showing as tranfer or sold. I called again Nationstar and requested a document ... Which is in this complaint ... They are saying That they checked the CRAs and it is reporting as Opened and in good standing ... That is a bald faced lie.. This bank has cause my credit to drop XXXX points ... They " as stated in there letter '' will not do anything else to fix the issue.
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar bought my mortgage from XXXX XXXX XXXX and are refusing to honor my original contract with XXXX XXXX XXXX. My XXXX XXXX XXXX contract had me paying 1/2 my payment every two weeks .. this resulted in one full extra payment every year ( good ). However Nationstar says they are forbidden by a contract with XXXX XXXX from honoring that portion of my original contract. .. They have contracted with XXXX XXXX to process payments for them in that manor ( of which they charge an additional XXXX a year to do ) ... .. ... I am still paying my payments every two weeks ( to honor my contractoral agreement ) .. but Nationstar is refusing to apply the full amount I pay to the acct. They are putting it into a SUSPENSE ACCT and only taking out what they say is my monthly payment ... which is resulting in them not applying the extra to the principle which is resulting them in charging me extra interest ... I have also contacted the Attorney General and am hoping that they criminally charge Nationstar as well for Embezzlement.
Company Response:
State: NC
Zip: 28348
Submitted Via: Web
Date Sent: 2015-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes