Date Received: 2015-11-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar Mortgage has acquired my mortgage from several other companies. I owe less than 78 % on the original contract price. They refuse to take the PMI off and want multiple paperwork and wish to " consider '' whether they need to have an appraisal done. Nationstar apparently operates through a call center and hours have been spent on the telephone requesting help. Nationstar has been notified that they must send all official document notices by U.S. mail, not by E-mail. They have ignored this and will not comply. Service representatives will not identify themselves. Property is under XXXX XXXX located at XXXX XXXX XXXX, XXXX, GA XXXX.
Company Response:
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2015-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XX/XX/XXXX i lost my job by the company i work for doen sized. I had my morgage with springleaf and they sold my morgage to nation star. i got behind in my payments so they sugested a loan modification so i agreed. on XX/XX/XXXX it was done had to make qualifing payment of {$1200.00} for starters then XX/XX/XXXX making payments {$100.00} principal & interest and {$89.00} escrow. i made my payments of {$200.00} from then till XX/XX/XXXX i had got serveral letters from them saying i was makeing parciel payments i called XXXX said it was a misstake then wad looking at old loan. i received a call from XXXX telling me he was sending me a paper to sign where they had a made a mistake on my loan. I receives the paper sighned it and sent it back. to make a logn storie short now my payments is XXXX plus. they sent me back and check for {$92.00} AND A CHECK FOR {$400.00} ONE TIME. I DONT UNDERSTAND ANY OF THIS AND NEED ALL THE HELP I CAN RECEIVE. THANKS XXXX XXXX
Company Response:
State: NC
Zip: 28752
Submitted Via: Web
Date Sent: 2015-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My wife and I had lived in the same house in XXXX for 30 years. We got a reverse mortgage and we were doing fine and were very happy -- until XXXX happened from XX/XX/XXXX. My house was shifted off the foundation, and XXXX came and put tags on the windows and door that said "Do not enter--condemned". I was not allowed to enter my own home to get my jewelry and belongings out of the house. However, insurance people came and entered the house but I was told I was not allowed. At a certain point in time, the city tore down my house in front of me while I sat there numb. I lost good furniture, jewelry, collectibles, all I owned my whole life. My wife and I have health problems, and we were devastated and lost everything. My reverse mortgage company kept $180,000 from the claim I put in and I did get some money for my furniture. Now the reverse mortgage company is still contacting me saying I owe them money. I have NOTHING. FEMA was lame and didn't help me but with a small check. The reverse mortgage lender who is now Champion Mortgage continued to call me when I told them I wanted no more calls and they even put flood insurance on my property for which my house is gone - and says I need to get coverage, and they will cancel theirs. If you read the attached, it says this insurance covers the "dwelling"! There IS NO Dwelling!!!! I am writing to ask that you tell Champion to go to FHA as I paid for mortgage insurance, so if a borrower cannot pay - the mortgage insurance pays the lender. I am sick of these calls. They are making me older than I ever felt I was. It is now affecting my health. I called the newspapers and they won't listen either. No one seems to care. Except my loan officers who did the loan and who understands my plight. Please help me, I am begging you - because I don't know where else to turn. How can I owe money when I had the mortgage insurance that was supposed to protect me?? What was the FHA mortgage insurance or if not for a devastating loss as this where the house is GONE?! My wife is now in the hospital, I and she live with a relative and I have no idea when things will change. I have applied for low income housing but have no idea when there will be an opening. Thank you for considering my complaint. Thank you. Please see attached. XXXX -- XX/XX/XXXX
Company Response:
State: NY
Zip: 11414
Submitted Via: Web
Date Sent: 2015-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-11
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We obtained a home loan in the amount of {$990000.00} XX/XX/XXXX. Our home loan had been sold by the Originator, XXXX XX/XX/XXXX XXXX XXXX which then immediately sold our loan to a XXXX XX/XX/XXXX-XXXX Trust Fund ;. Due to a severe reduction in income resulting from the XXXX financial crisis we fell behind on our payments. XX/XX/XXXX XXXX recorded a forged Assignment of Deed of Trust assigning XXXX ' 'fictitious interest ' in our loan to XXXX Bank XXXX XXXX. as Trustee for the XX/XX/XXXX Trust Fund. XXXX XXXX XXXX XXXX XXXX XXXX XXXX acquired the servicing rights to the loan XXXX. XXXX commenced foreclosing XX/XX/XXXX. We challenged XXXX standing to foreclose in XXXX Court and XXXX cancelled the Trustee 's Sale. Suddenly, Nationstar Mortgage LLC began sending us letters claiming to be the new loan servicer, demanding monthly loan payments. We challenged Nationstar to prove that it had the right to collect our payments. It did not respond to our Qualified Written Request so, we refused to make any payments. Starting XX/XX/XXXX Nationstar recorded defective -pre-foreclosure notices. It falsely appointed XXXX to be the foreclosure trustee. We sued to Quiet Title XX/XX/XXXX. The Judge refused to hear the case. XXXX held an illegal Trustee 's sale of our home XX/XX/XXXX. We expect XXXX Bank to commence eviction proceedings shortly. We can not let Nationstar and its cohorts to get away with its felony actions. We can not get relief in court. Therefore, we are seeking CFPB 's assistance in bringing Nationstar to account for its actions and to extract compensatory damages form it in the event that we are evicted prior to CFPB 's intervention.
Company Response:
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2015-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I APPLIED FOR A HAMP LOAN ASKING FOR REDUCTION IN INTEREST RATES AND A PRINCIPAL REDUCTION FORGIVENESS. I WAS GRANTED A INTEREST REDUCTION BUT NOTHING ON PRINCIPLE FORGIVENESS. WHEN I TOOK OUT THIS SUB-PRIME ADJUSTIBLE MORTGAGE MY HOME WAS APPRAISED AND I AM STILL OVER 40 % UNDERWATER TODAY. SO WAS I TAKEN AGAIN BY THE MORTGAGE PEOPLE BY NOT GRANTING ME SOME PRINCIPLE REDUCTION FORGIVENESS?
Company Response:
State: MN
Zip: 55110
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Our review process for Nationstar 's furnished documentation was delayed by its refusal to timely accept our authorization to speak to our attorney. Now that our attorney has found and relayed our complaints regarding Nationstar 's misapplication of payments during bankruptcy, unauthorized charges, and multiple servicing issues, as well as statutory authority issues with the upcoming trustee sale, Nationstar has not postponed the trustee scheduled for XXXX XXXX, 2015. There is no way that Nationstar will respond in time, and the delay was its fault.
Company Response:
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: the servicer for my mortgage Nationstar Mortgage has given XXXX to Service instructions to commence with a sale date of XXXX/XXXX/2015 without my knowledge, my knowledge while I am in the Modification process, this is totally illegal. nationstar has been a " nightmare " to work with. they have been giving me the run-a-round for months, with the same XXXX for months. I get phone calls once in awhile, which I respond to but they do n't leave a message often, I happen to check my calls. alls. It 's the same story, they did n't receive certain info, could n't read some forms, different Reps working on my packet and never calling you back until they feel like it.
Company Response:
State: CA
Zip: 91784
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: 1. When loan documents were signed XX/XX/XXXX, Borrower was only given XXXX copy of the Notice of Right to Cancel.. 2. Nationstar, et al have refused to validate the debt when properly disputed under the Fair Debt Collections Practices Acts, but have proceeded with Foreclosure without validating the Beneficiary, or anything else requested. Debtor has submitted multiple Requests for Debt Validation. 3. There is no Holder in Due Course of either the Note or the Deed of Trust ( " DOT '' ). After the first Notice of Default ( " NOD '' ) recorded XXXX/XXXX/XXXX # XXXX that named XXXX as Beneficiary, the first Assignment XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX recorded XXXX/XXXX/XXXX # XXXX was 3 years after the NOD, and therefore XXXX and any subsequent Assignee could not be Holder in Due Course. 4. The latest Assignment by XXXX XXXX XXXX to Nationstar recorded XXXX/XXXX/XXXX # XXXX renders questionable how XXXX Bank XXXX. as Trustee could be Beneficiary with Standing to Foreclose5. XXXX Bank XXXX. as Trustee substituted XXXX as Foreclosure Trustee on XXXX/XXXX/XXXX # XXXX. 6. XXXX named XXXX Bank XXXX. Trustee as Beneficiary in the Notice of Default recorded XXXX/XXXX/XXXX # XXXX. 7. When XXXX disputed the Debt to XXXX and Nationstar, et al, specifically asking for proof that XXXX Bank XXXX. was Beneficiary after other Assignments, etc, Nationstar only sent copies of the Note and DOT with Statements. 8. In the Dispute of Debt, XXXX asked them to validate the debt by specifically responding to a ) why XXXX online Database shows the Investor/Beneficiary is XXXX XXXX XXXX XXXX XXXX, b ) how XXXX Bank XXXX. Trustee could be Beneficiary when the latest Assignment was to Nationstar, c ) how XXXX Bank XXXX. Trustee could be Beneficiary when the first Assignment to XXXX XX/XX/XXXX showed that the Loan did not enter the Securitization Trust, because XXXX was not in the Chain of Title required for entry into the Trust according to the Pooling and Servicing Agreement ( " PSA '' ) for the MASTR ADJUSTABLE RATE MORTGAGES TRUST XXXX ( XXXX XXXX '' ) had a closing Date of XXXX XXXX, XXXX and XXXX XXXX XXXX were not in the Chain of Title, according to the PSA found XXXX XXXX ,9. The Note was first Endorsed by XXXX Bank XXXX. to XXXX XXXX XXXX XXXX XXXX, but the Chain of Title in the PSA does not allow XXXX XXXX XXXX XXXX XXXX, XXXX. 10. Instead of verifying the Beneficiary and explaining the Assignment errors, etc, Nationstar simply substituted XXXX XXXX XXXX XXXX as another Foreclosure Trustee and had them record a Notice of Trustee 's Sale on XXXX/XXXX/XXXX as XXXX XXXX XXXX Recorder # XXXX. 11. Plaintiff started asking for a Loan Modification about XXXX XXXX. An agent of XXXX told him they could n't help him until he defaulted in payments & advised him to default. Plaintiff subsequently relied on the agent 's advice and stopped payments, & Plaintiff has since then submitted multiple Loan Modification Applications to XXXX, XXXX XXXX XXXX, XXXX and Nationstar since then, but they always ended up denying the Loan Modification, because they lost documents that were sent. 12. Plaintiff requested a copy of the Notice of Right to Cancel & received it by mail on XXXX XXXX, XXXX. TILA : Consummation of the Transaction occurs after all required documents are given to the Borrower, including XXXX copies of the Notice of Right to Cancel. Plaintiff sent a Notice of Rescission under TILA on XXXX XXXX, XXXX, within 3 days of Consummation. 13. Defendants refuse to follow TILA to either return the funds or file suit within 20 days to contest the Rescission, as XXXX v. XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90241
Submitted Via: Web
Date Sent: 2015-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-11-10
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have had numerous issues with Nationstar, from refusing to correct my name to my married name despite being sent essential documentation on 3 occasions to overall terrible customer service where they refuse to let you speak with a supervisor. This most recent issue came when we thought we were finally free of them. We sold our home and the loan was paid in full leaving an overage on the escrow which is to be paid out to us. We called to verify the amount owed to us and when we should receive it. We were told 2 weeks which we happily accepted. After 2 weeks had passed we called again only to be told that there was n't any progress and it could take up to 18 business days. Annoyed, I asked to be transferred to the escrow department where, in the very same call, another associate tells me that it will take up to THIRTY BUSINESS DAYS. Every time we talk to these people we are wasting hours of our life to get the run around and conflicting information. We just want our escrow paid out to us as soon as humanly possible so we can put this terrible company behind us.
Company Response:
State: VA
Zip: 24153
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-10
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: Nationstar Mortgage has not issued a subordination agreement which they are required to do. The client qualifies for a new first mortgage and needs a subordination agreement from Nationstar for his 2nd mortgage so he can refinance the 1st mortgage. XXXX XXXX will save over {$200.00} by refinancing. We sent the request on XXXX/XXXX/2015 and followed up with other required info on XXXX/XXXX/2015. We have not received anything yet.
Company Response:
State: MN
Zip: 55434
Submitted Via: Web
Date Sent: 2015-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No