Date Received: 2017-05-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Nationstar increased my MONTHLY payment from {$1400.00} to {$1500.00} for the last 6 months although they say my YEARLY e scrow has only gone up about {$150.00}. They have no explanation for why I 've already paid XXXX more than last year.
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: Nationstar Mortgage has stalled at every request. I have gone to XXXX XXXX to refinance and get a loan on the equity on my home. I have been making automatic withdraw payments for over three years without fail. XXXX let me be late for two years without notifying me and wouldnt rectify it for my credit even though they were automatic payments. I fixed the late payment issue and continued to make on time payments for over a year. My mortgage guy at XXXX was on a conference call o n 4 different occasions with Nationstar representatives trying to get them to update my payment information for my credit report. They failed to do so for over a month. I contacted them today a t XXXX XXXX with my XXXX rep, and they verbally responded that my payment information would be updated by XXXX XXXX . I did not agree with this and asked for a supervisor. We waited on the phone for ov er 15 minutes longer and they assured me I would get a phone call in " 15 minutes ' ' by a supervisor. That never happened. This company is inept and I cant take it anymore. I am being punished because of thier incompetatant procedures.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have paid for mortgage modification in XXXX 2016. My grandmother passed away at the end of XXXX in 2016 we were approved for modification and started our trial payments XXXX 2016 with s uccessfully completed the trail w e receive the final modification documents in XXXX however they were in my grandmother 's name. I am there I am the executor of her estate and I called nation star mortgage to find out how to sign the documents they told me to sign them as my name, executor now they 're explaining that I 'm not able to do that and I have to reapply I reapplied on XXXX XXXX and they still have no decision they have not acknowledged my application for modification they have not canceled the existing modification and now my mortgage is five months b ehind they will not except one pa yment and I need some assistance
Company Response:
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi, NATIONSTAR MORTGAGE, LLC is violating my California Home Owners Bill of Rights and are making fraudulent foreclosure sale on my property. I have been approved for a loan modification with NATIONSTAR MORTGAGE, LLC and have paid them for the Loan Modification Trial Period Payments and they are still placing my home under foreclosure sale scheduled for XXXX /2017. After a couple years of working and trying to get a loan modification finally Nationstar Mortgage approved me for a Trial Period Payment Plan. We were very happy to finally see a Trial Period Plan and we were happy to move forward. Our First payment had to be made on XXXX XXXX 2017 . I agreed to the Trial Period Payments and sent out my first payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX , 2017 and was delivered on XXXX XXXX , 2017 which they accepted and everything was ok. Next month I sent out the second Trial Period Payment of {$1400.00} to Nationstar Mortgage on XXXX XXXX , 2017 and was delivered on XXXX XXXX , 2017 which they accepted and everything was ok as well. But after making those two payments I received letter in the mail saying that my Loan Modification was denied due to not making the Trial Period Payments. How can this be that after making two pa yments which they cashed they now are saying that I did not make any payments? I have proof of these payments and now they have placed my home for sale on foreclosure auction set for XXXX XXXX , 2017 ( XXXX /2017 ). They are clearly in violation of the California Homeowners Bill of Rights.
Company Response:
State: CA
Zip: 95843
Submitted Via: Web
Date Sent: 2017-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX XXXX 2017 I Submitted a complete Request for mortgage assistance to Nation Star and have requested Short sell. After multiple attempts at trying to save my home, I have tried everything including modifications and have been denied I am now seeking a short sell. When I submitted my short sell request the date was X/XX/17 , at the time my sell date was scheduled for X/XX/17 I have provided all documentation requested from me. I and my realtor have been in constant contact with Nationstar to check on the status of the short sell. Nation star has confirmed that they have received all documentation pertaining to the short. After 2 months of review, Short sell was declined on X/XX/17 due to upcoming foreclosure date of X/XX/17 . I have filled a complaint with the consumer financial Protection Bureau, and have requested a qualify Written Request regarding Nationstar not allowing for a proper review of Short sell, This request and complaints have not yet been answered. Short sell was again reviewed and again declined on X/XX/17 . Nationstar will not review any workout solution if under 37 days of sell date.Nationstar claim that the review process in under 37 days but i have fax confirmation that i have submitted all forms well over 37 days of foreclosure.. Shortsell was submitted X/XX/17 sell date was X/XX/17 This is well over 37 days of sell date. Nationstar Is now forcibly try ing to foreclose my home without following the proper procedures. If Nationstar proceed with this foreclosure they will be violatin g Homeow ners Bill of Rights [ SB 900 ] in an illegal foreclosure. Under Dual tracking It is illegal for Nationstar to send foreclosure notice as negotiations for a modification or short sale are still underway, It is illegal for a lender to deny a short sale or modification without providing a written explanation and a 30 day period to appeal the denial.
Company Response:
State: CA
Zip: 92879
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been a XXXX customer for nearly a decade and have always paid on time. I have an excellent credit history and rating. I paid my last payment to XXXX for the month of XXXX . Approximately 30 days ago I was notified that my mortgage was sold to Nationstar. Nationstar t hen proceeded to bill me for the month of XXXX . I called them and explained the issue and they ultimately confirmed that it was their error and that XXXX was received by XXXX and transferred t o Nationstar. I t hen asked for an amortization schedule so I can confirm that this was corrected and any possible other errors might not exist, so I would know that my mortgage was in good status. They informed me that this standard loan report was not something they supplied. How can I possibly know if my mortgage is now correct without simple data such as this? I was then transferred to a supervisor, XXXX XXXX , who told me she would attempt to obta in one, which she ne ver followed thru. After sending several emails to her, she then provided me with a fraudulent amortization schedule she appeared to produce thru a generic software. I responded and at this point included her supervisor, XXXX XXXX , in the email trail. Her supe rvisor has never responded. She however did respond that because I threatened legal action, which I did not except to state that I would be filing a complaint with NYS, she would no longer respond and I was being passed off to the customer relations department. I attempted to call this department to try and get this settled and was told by customer service that phone calls were not permitted and I had to write a letter. My payment for XXXX is coming due. I 've never been late on my mortgage payment ever! They have been completely uncooperative. They will not supply a standard amortization report that the entire industry provides and utilizes. Finally, they provided me with a fraudulent document in an attempt to resolve this matter. Can you assist? Thank you,
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My complaint is with your office and how you do nothing to help the individual consumers against big mortgage companies. I filed a complaint with your office on XXXX XXXX , XXXX , ID # XXXX for incorrect information on my credit report. I provided you proof that the debt in which Nationstar Mortgage indicated that I owed them did not exists as I had completed a Deed-in-Lieu of foreclosure in which they were a party to as they had to complete the assignment of mortgage in order for the transaction to take place back in XXXX is when it was recorded in the county r ecorders office and taken care. As of XXXX XXXX Nationstar attempted to start collecting this debt by various letters and phone calls to me. Do to your belief in Nationstar Mortgage XXXX after I provided you in black and white the documents. They have prepared another assignment of mortgage to a different mortgage company who started to come after me for this same debt. I filed a compliant with various agencies who are suppose to help the consumer and every last one of them believed Nationstar Mortgage even after I provided all of them proof. Well not until I filled a complaint with the Office of the Florida Attorney General, XXXX XXXX that I was able to get something accomplish. This could have been avoided with Nationstar assigning this debt to another mortgage company XXXX XXXX had your office did their job in the first place. This has caused me a great deal of stress. I could n't get a loan to hire an attorney to pay their retainer due to this fraudulent information on my credit. Your office is a complete joke for consumers you do n't help the little people. I filed a total of 3 complaints with your office ( XXXX XXXX , XXXX ID # XXXX for loan modification, collection and foreclosure and on XXXX XXXX , XXXX ID # XXXX . Your office just closed my complaint had you listen to me they would have not been allowed to sell the debt to another mortgage company. What really gets me is I am out so much money to fight them in court and they are fighting me so bad its crazy and they are dead wrong. Your office had an opportunity to do what it is suppose to do and you failed. I have a debt of over {$200000.00} showing outstanding on my credit and your office choose to do nothing but listen to them when I told you they had no rights to me but you made this a triple affect by allowing them to assign the mortgage to another mortgage company and have them to come after me. The other mortgage company as per the letters attached indicates they were misled b y Nationstar into believing they purchased a Note and mortgage was outstanding but they acknowledged the Deed in Lieu was completed. Your office is just a complete waste of time as you do not do anything to help anyone. All the compliant is for is for people to just make complaints and you do absolutely nothing. The assignment of mortgage from Nationstar to XXXX ) ASSIGNMENT Date : XXXX / XXXX / XXXX XXXX AM Grantor : NATIONSTAR MORTGAGE XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX ) Grantee : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX / XXXX XXXX XXXX XXXX XXXX XXXX & XXXX XXXX XXXX ( ) Book Type : XXXX Book / Page : XXXX / 918 # of Pages : 1 Legal Description XXXX XXXX XXXX XXXX XXXX I e ven filed a complaint with XXXX XXXX XXXX and their investigation remain unchanged as the debt was to remain on my credit report even after file a investigation with proof of the information was not to be on my credit. These agencies are truly not to help any one. I want this publish to let consumers know you really must go to the Office of the Attorney General as the other agencies do no thing to help consumers and that this will take over a year to get resolved. So sad for the consumer
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-17
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Nationstar Mortgage LLC is attempting to sell my home in a foreclosure trustee sale on XXXX XXXX 2017 and steal my home when neither they or the foreclosure trustee have any standing to do so. i : repeatedly offered to pay them in full if they can simply validate the amount of the alleged debt as FDCPA rquires them to do. They do not, since they have fabricated papers to make it look like i : owe some alleged debt to them. In either case : This is a 28 U.S. Code 1343, now that CFPB, President Trump, US Supreme Court, US Marshalls Director XXXX , Government Accountability Office Director XXXX XXXX , Sheriff XXXX XXXX are notified of the crimes against me and are required to act. YOU ARE SERVED, AND ARE NOW LIABLE TO ME. Today, XXXX XXXX , 2017 i : ha ve sent to President Trump [ Delivery via U.S.P.S. Fir st Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to U S Supreme Cou rt [ Deli very via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ], US Marshalls Director XXXX [ Delivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to Government Accountability Office Director XXXX XXXX XXXX [ Delivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ] , to Sheriff XXXX XXXX [ D elivery via U.S.P.S. First Class Certified Mail Article Number : XXXX XXXX XXXX XXXX XXXX ], the following instruments among others : 1. Warrant for arrests, XXXX of such warrant for arrests and indictment of the President of foreclosure trustee XXXX XXXX XXXX and the President of Nationstar Mortgage LLC XXXX XXXX are first and second attachments. 2. DEFAULTED BILL TO NATIONSTAR MORTGAG E LLC [ and its Co Parties Agent ( s ) Principle ( s ) ] for {>= $1,000,000} is the third attachment. 3. I ndorsed copies filed in court of ad subjiciendum which is an extraordinary remedy, attacking the legality as Unconstitutional is the fourth attachment. 4. Indorsed copies filed in court of my firing of civil servants, judges, attorneys are the fifth attachme nt. i : do expect my remedy as an American who has been wronged by a group of criminals dressed as attorneys, debt collectors among others. Feel free to call or email me with any questions that you may have. All rights reserved waive none i : a man, XXXX : XXXX
Company Response:
State: CA
Zip: 95070
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is my 2ND complaint to CFPB regarding the same problem with Nationstar Mortgage. My original XXXX # is XXXX and was submitted on XXXX / XXXX / XXXX . XXXX ationstar Loss Draft Department was and continues to be a MAJOR problem du ring our claim to our Insurance company and reconstruction of our home. They have delayed the progress of our project and has now made us incur costs for extended temporary housing beyond what our insurance carrier will reimburse due to the continued delays. Furthermore, our insurance company has threaten to enforce a deadline to limit us on replacement costs coverage which is only available upon completion of repairs. Please refer to our prior complaint under above referenced case number for details. Fortunately after our first complaint to your offi ce ( CFPB ) on XXXX / XXXX / XXXX , Nationstar responded promptly by issuing initial {$40000.00} draw of our reconstructions funds by XXXX / XXXX / XXXX . As of today they continue to withheld over {$33000.00} from our insurance claim funds for disbursement after inspection of 50 % of reconstruction of our home. Since XXXX of XXXX we have tried to schedule this inspection with Nationstar Multiple times, they have accepted our requests and advise inspector will call to schedule, after waiting days with no calls, we follow up with Nationstar to find out every single time they CANCEL the inspection without any notification. They have said inspections has been cancelled by mistake, other times it has been cancelled due to lack of documentation.. when we have provided them with EVERYTHING. We have created an account through their XXXX website their automated system asks you to go to for updates, but the system continues to tell us our case requires special handling, it is no use to us. Their Loss Draft department is incompetent, no assistance, no moving forward, no follow up, non of the employees seem to even understand the claim process, never take the time to read our case information, continues to give us contradicting information, excuses for non cooperation. We have provided their Loss Draft Department with a COMPLETE AND DETAIL Information, emails, reports between our insurance company, the work performed on our property as well as additional information to assist them in managing our funds properly. At this point our house has been sitting at approximately 60 % completion since XXXX XXXX , pending additional funds currently withheld by Nationstar and as of the moment we are still waiting to the mercy of someone at Nationstar willing to help us. We have spent so much time, hours, efforts, energy, stressful phone calls. We want to move back into our home and Nationstar seems to have no consideration for our current situation. They have taken our claim funds once again hostage and treat these fun ds as they were additional loan funds ... THIS IS RIDICULOUS. How does this company even hold a license as a loan servicing company when they can not distinguish the difference between loan funds and escrow funds or insurance claim funds. PLEASE HELP!!
Company Response:
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I submitted a Request for Information to Nationstar on XX/XX/XXXX. Nationstar acknowledged my Request on XX/XX/XXXX advising that they would respond to the Request by XX/XX/XXXX. As of today 's date, Nationstar has failed to respond to the Request for Information.
Company Response:
State: NV
Zip: 89104
Submitted Via: Web
Date Sent: 2017-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A