Date Received: 2017-05-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My Aunt passed away XX/XX/XXXX . I am co-heir to her estate. She had a reverse Mortgage on her home with Champion Mortgage. I sent them a letter of intent that I wanted to keep the home in the family. They approved the request. But they gave me 2 deadlines : XX/XX/XXXX and XX/XX/XXXX . By XX/XX/XXXX the wanted a listing agreement or a mortgage approval letter from me. I sent them the appraisal and a letter explaining that the co-heir and I lived XXXX miles apart. We had just gotten this appraisal done as the appraisal company had a 30 day backlog. They denied the XX/XX/XXXX correspondence approval and said they were going to start foreclosure very soon. We have 6 months by Federal law to get to this point. It has been less than 3 months. The co-heir wants to quickly sell the place because she is afraid they will foreclose. I need the full 6 month time to gather my assets to provide the approval letter to buy the place. I need help with Champion Mortgage Company to give us the time allowed by law in writing.
Company Response:
State: TX
Zip: 79707
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have called and requested a hardship withdrawal letter from Nationstar mortgage on XXXX XXXX . The company told me that the letter would be generated in 2-3 b usiness days and sent to me via postal mail and email. I followed up with phone calls XXXX XXXX , XXXX , XXXX , and XXXX asking if the letter had been generated and made available for me to pass along to m y 401 ( k ) account holder so that my payment can be made by XXXX XXXX , or I would have to ask for another hardship withdrawal letter for a different amount for the month of XXXX or possibly lose my house. The company responded each time to my follow up calls stating that the letter should be generated i n 24 hours and would be available the next day. I called today, XXXX XXXX , and the representative is telling me that the letter was n't requested until XXXX XXXX . Nationstar seems unmotivated to allowing me to resolve my past due payments and seems as though they would rather my mortgage go into foreclosure.
Company Response:
State: DE
Zip: 19713
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My home I have owned for nearly 20 years is in foreclosure with a sale date set for XX/XX/XXXX. This is an avoidable foreclosure, but the holder of my mortgage loan Nationstar has dragged their feet while allegedly conducting a review of my financial information.. This is a clear example of dual tracking, and this is in violation of federal and state guidelines for loss mitigation programs. I believe there are multiple violations that Nationstar needs to take into consideration, including violations of the Truth in Lending Act ( listing ex-husband as co-signor on loan when he was not present ) as well as violations of the RESPA act based on falsified and overstated income on the application and the handwritten addition of my ex-husbands name to the application after the fact. Additionally, Nationstar failed to offer the option of mediation as mandated by the state of New Jersey. Instead of following the rules and playing fair Nationstar has moved to set a sale date. I have owned my home since XX/XX/XXXX and refinanced into my current mortgage loan in XX/XX/XXXX. I have worked as a XXXX XXXX and XXXX for over 25 years and never had a problem making my mortgage payment. In recent years the economy hurt business and it became very hard to add any new clients and existing clients were trying to do things in house to save money, which led to me struggling and ended up defaulting on my mortgage with XXXX. I contacted the loss mitigation department at XXXX and began submitting documents in order to have them conduct a review of my financial information. All paperwork was submitted to XXXX for review by early XX/XX/XXXX. On XX/XX/XXXX XXXX filed a foreclosure complaint against me. While litigation was ongoing, I was approved for a trial loan modification by XXXX in XX/XX/XXXX. I proceeded to make 4 trial period payments of {$1200.00} each between XX/XX/XXXX and XX/XX/XXXX, which was slightly less than my original mortgage payment, while litigation still proceeded against me. I wanted to save my home so I made all of my trial payments as agreed. I was told by my XXXX home advisor that the amount of my trial payment would be the amount of my monthly payment. I was expecting this offer to be made permanent, but then I was told that the original agreement was no longer valid and I received a new modification approval with a monthly payment of {$2400.00}, which was immediately pulled again and replaced by a second modification approval with a monthly payment of {$2700.00}, extending my term from 19 years to 40 years, and increasing my principal by close to {$54000.00} while maintaining my interest rate at 5.75 % in a market where the going rate was 2 -3 %. I could not believe that XXXX XXXX had pulled the original offer, and was even more shocked that they had doubled my original mortgage payment in this so called modification. I could not afford this and did not accept the offer and tried to get anyone who would listen to work with me to put something that made sense on the table. Alas, I did not make any progress with XXXX as they continued litigation against me. In XX/XX/XXXX, my loan was transferred from XXXX to Nationstar. Nationstar has yet to review my current and correct financial information, but in the meantime the foreclosure is ongoing. This is a clear violation of the dual tracking provision. To date I am still fighting foreclosure, and I have no idea where I stand, I just know that Nationstar/XXXX have set a foreclosure sale date of XX/XX/XXXX.
Company Response:
State: NJ
Zip: 07052
Submitted Via: Web
Date Sent: 2017-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are having problems getting our mortgage company to release the funds that the insurance company allotted for repair of our house after the Great Flood. They released 50 % of the funds after we reached 50 % completion of the repairs, according to their inspection. This was after we had to get forceful with them to release that money. We have filed all the necessary paperwork to be our own contractors, due to the lack of adequate contractors or workers available to the contractors after the flood. We have gotten professionals to complete the work up until this point when it was needed, and would like to continue to do so. The problem comes in that they said our next inspection will be required at 100 % for them to release the rest of the funds. In other words, they would like us to complete the repairs out of pocket and then reimburse us?? We think the logic in this in faulty, and would like the funds ahead of time to complete the repairs. The last letter they sent to us was stating that they had n't heard from us in 45 days and questioning why we were n't at 100 %. They said delaying on our part could cause a problem with the claim. It has been 9.5 months since the flood. There are shortages of materials and workers. Materials have been delivered damaged, or incorrectly. Nothing is moving quickly. We are asking that the money be released to us in a timely manner, without the reluctance we have been receiving from them. If they were to look at our history of this mortgage, they would see that we have not been late on payments and we have even paid extra most months. We moved into this house 5 years ago, put a significant down payment on it at signing, and have taken good care of the house until the flood. After the flood, we made repairs to the outside of the house that the insurance did n't cover, which totalled arou nd 20,000. We are q uite vested in this house and have no intention of taking the money and running. We have taken a lot of pride in making our house our home, have all intentions of rebuilding even better than before, and do not appreciate the hoops we are having to jump through to be able to have access to OUR money. In summary, we would like the rest of the money released to us so that we can make the repairs.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 70706
Submitted Via: Web
Date Sent: 2017-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Informed my lender ( Nationstar Mortgage ) in XXXX XXXX that I had discovered that my original home loan they had bought from XXXX XXXX XXXX XXXX XXXX contained falsified information on my income and assets. I was unaware when I originally obtained the loan that the lender XXXX XXXX XXXX XXXX had falsified information. Consequently, I now owe more than the home is worth and the ARM in the original note has nearly doubled my mortgage payments. I am trying to obtain a loan modification from Nationstar but was informed that the modification had been denied. I have yet to receive any formal letter from Nationstar but the Nationstar Rep mentioned that I would pay more if the loan was modified. I am only asking for an option to keep my home that I have lived in for XXXX years. The loan from XXXX XXXX has damaged my credit, the terms of the loan that I thought I was agreeing to were not what I had been led to believe, and I have no equity in my home. I do not want to lose my home and I am trying to come up with a solution.
Company Response:
State: WA
Zip: 98223
Submitted Via: Web
Date Sent: 2017-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Nationstar our Lender is denying us a new modification, or Reinstating the Current Mortgage, due to delay in mortgage monthly payments. Our House had Water Damage on XX/XX/XXXX, which the Insurance Co. XXXX XXXX Declined to cover. I contacted Nationstar that same month, and in 2 Registered Letters, I explained in details the situation, and asked for a delay in Mortgage monthly payments for 6-9 months to repair the Ceilings, walls, Insulation, and a new air- conditioning. my Wife lost her job, and my only Income was my XXXX Monthly Income, and XXXX of XXXX for each of my XXXX kids. The Water Damage triggered other Hardships, like borrowing money from Relatives, Medical bills, and repeated repairs to old cars. I lost my Business due to XXXX XXXX and XXXX XXXX, I was given the Current Mortgage, which I was paying on time for 5 years, together with Chapter XXXX Bankruptcy which completed in payments XX/XX/XXXX. According to The Lender 's Loan Overview I Owe {$22000.00} which I ca n't pay to Reinstate the Mortgage, The House has estimated Equity of {$72000.00}, and the Unpaid Principal is {$210000.00}. The solution is simple, Nationstar could add what I owe to the Principal, and adjust my monthly payment, since my wife is working again, or what would be great to deducted from the House equity, and send me the Other {$50000.00} to start a badly need renovation. We ca n't move, because my Wife would lose her job, since it took her 10 years to find a job she likes, Second Renting is expensive, and our Credit Score still shows our Business bankruptcy. The Simple Question is Why These Financial Institutions, decline to help People like me who were Victims of Natural Disasters, When They were helped by The Government??????????
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2017-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My issue is with Nationstar Mortgage, XXXX XXXX XXXX : P.O. XXXX XXXX , XXXX , TX XXXX On or around XXXX XXXX , the issue began. I have been charged other fees regardless of how much I try to obtain information from them explaining why. Ever since this date, I received calls stating that I am behind on my payment. I am not behind. I paid them on the first of XXXX XXXX and the XXXX of XXXX XXXX ( this payment was to meet the due date of XXXX XXXX XXXX ). They seem to continue to charge me fees and continue to state that I am late. However, they have yet to provide a full accounting of all payments, fees and charges so that I may validate their statements. From my perspective, I am not late and have made every single payment and timely ( all payments made before the XXXX of every month ). I have even had XXXX on the phone to explain to them all the payments that were sent, but they are not willing to provide information explaining their position, other than to say that I am still late.
Company Response:
State: CA
Zip: 90731
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am the title owner of the property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX ( " The property '' ). The Bank filed a case based on breach of the mortgage ; more specifically failure to maintain insurance on the property. On XX/XX/XXXX, I received a letter from the lender indicating that my hazard insurance had lapsed. ( Addressed to my XXXX XXXX ). The letter indicated that if I did not obtain insurance that the lender would purchase insurance for me on the property. Included with the letter was an informational brochure. The brochure indicated what would happen if I did not obtain insurance. 1. The lender would " force-place '' insurance. " With reverse mortgage loans, lender may withdraw the cost from the available equity in your reverse mortgage loan. The reverse mortgage I obtained on with the Plaintiff was for {$120000.00}. At the time of foreclosure, I only used approximately {$2500.00} of the line of credit on the reverse mortgage. Nowhere in the brochure did it indicate that a foreclosure was a possibility. Days after the letter from the lender a foreclosure complaint was filed against me on the above mentioned property. I was served the original complaint on XX/XX/XXXX. The complaint was filed on XX/XX/XXXX, however, on XX/XX/XXXX I obtained valid insurance on the property and states the property and was covered from XX/XX/XXXX to XX/XX/XXXX. Proof of insurance was sent to lender. Because this was the basis of the complaint, and I sent information to cure the issue, I assumed it was taken care of. I did not receive any further information regarding this matter. I did not receive any subsequent pleadings, that the Plaintiff indicates were mailed out to the address of the property. Mail is not delivered to that address and has never been. I do not receive mail at the property and have not ever received mail at that address. I receive mail at a XXXX XXXX . Per the US Post Office, all mail Must be addressed to XXXX. XXXX XXXX XXXX, Fl XXXX. I never received any subsequent pleading or any documents regarding this foreclosure. I assumed the matter was taken care of. I only became aware of the Final Judgment on XX/XX/XXXX or XX/XX/XXXX of this year when I was served with the Eviction Notice. I am XXXX XXXX XXXX and the care-taker of my wife who has XXXX.
Company Response:
State: MD
Zip: 20706
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: A few months back I had my mortgage payment with Nationstar Mortgage being automatically withdrawn from m XXXX XXXX XXXX bank account. It was being automatically withdrawn since XXXX . Since that time I have never had a problem with the autodraft and I have never been late with Nationstar Mortgage. In XXXX however I had to switch to XXXX because I needed a business bank account and XXXX XXXX would n't provide me with XXXX . I switched to XXXX and added my new bank account to my online profile to have my mortgage payments automatically drafted from that account since I closed my XXXX schools bank account. I did it well before my payment was due. Come to find out, in XXXX , I was called from Nationstar Mortgage because they never received my payment .... When I heard this I checked online and sure enough my XXXX account was in fact listed on the system and there was in fact more than enough money in the bank account to cover my mortgage. I can prove this with documentation if necessary. I called Nationstar Mortgage and I pleaded with them my case as I did everything that I was supposed to do to ensure that they would get paid on time as they had been for years. It was not my fault that their system did n't draft my payment. In fact, their system continued to attempt to draft money from my XXXX XXXX account even though that account had been closed. They did n't care. They blamed it on me. They did n't even care that I paid not only the monthly payment that was due and the next month 's payment all at once just to ensure that they got paid because I did n't want them to accuse me of being late again or their system to continue to draft from the wrong account. In the end, they hit my credit report with a 30 day late payment. I am now attempting to use my credit and I am being denied credit because of this 30 day late payment. How is that fair to me? There was never any intent to pay them late. I did what I had done for years and set up automatic payments to be withdrawn directly from my bank account. Why should I be blamed and punished for 7 years for their system not drafting payments from my account like it was supposed to?
Company Response:
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our issue is with Nationstar Mortgage ... Company fails to provide timely Monthly statements. constantly find errors in their accounting and escrow obligation and the latest which is why we are reporting them ... we notice they had changed our address without us requesting a change or giving them authorization to do so .... So they are sending our Monthly statement to the address of our attorneys ... which caused a late of payment, which we already paid ... But hold Nationstar li able for the negligence, constant errors, and not following Mortgage regulations. We ask the CFPB to look into this company as we have several mortgages with them and this is not the only account we are noticing issues. As well as we notice the same pattern XXXX XXXX XXXX XXXX XXXX is being sued for .... And feel Nationstar should be reprimand before they continue to cause harm to the public ... Just like XXXX has already done ....
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A