Date Received: 2022-09-30
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: People 's United Bank transitioned to M & T Bank XX/XX/22. M & T sent me information about continuing to use XXXX and how I was to go about this. I went through all the steps many, many times without being able to connect the bank to XXXX. I have spent literally hours on the phone with M & T trying to resolve this. Last week I spoke again with M & T and " XXXX '' said she would work it out and call me in a few days. It has now been almost 2 weeks and I have heard nothing from M & T. At this moment, I have been waiting on the phone for 1 hour and 25 minutes to speak to someone in online banking. This is really completely unreasonable. I had no choice about my bank being changed or my services curtailed and I feel completely helpless in trying to resolve their problem when I can not even speak to someone after 1.5 hours of waiting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 065XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In the accordance with Fair credit reporting act this creditor has violated my rights under 15USC1681 section 602 states I have the right to privacy 15USC1681 section 604A section it also in states as a consumer reporting agency can not furnish an account without my written instructions under 15USC1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I migrated from Peoples United to M & T bank as part of their take over on XX/XX/2022. On date after transition on XX/XX/XXXX, as instructed by M & T, I checked my new M & T account to see if my scheduled bill payments had transitioned. There were three scheduled payments for XX/XX/XXXX to three different credit cared accounts., and all appeared to transition successfully. On XX/XX/XXXX, I learned that only one of three payments were made as scheduled on XX/XX/XXXX, resulting in over {$250.00} in finance and late fees, and unknown damage to my credit score.. I immediately called M & T to see how they were going to rectify my situation. I was on hold for close to 3 hours. Finally, the individual who answered researched my issues. She told me that " on her side '', they only saw the payment that was made and not the others that were scheduled. It really made no difference to her that " my side '' told me all of the scheduled payments had transitioned. She advised me that it was my responsibility to reschedule any payments that were missing. I repeated that they were not missing when I reviewed my account on XX/XX/XXXX. How was I to know that M & T would " loose '' my scheduled payments between XX/XX/XXXX and XX/XX/XXXXXXXX? In sort, after 30 minutes of back and fourth on the same subject -- " her side '' wins and I am out {$250.00}. I have been through at least XXXX bank transitions after take-overs and have never experienced anything like this. Every transition I have been through, while unpleasant due to manual labor involved, was error free. How does a bank drop the ball like this for so many former Peoples customers and get away with it?
Company Response:
State: CT
Zip: 069XX
Submitted Via: Web
Date Sent: 2022-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hi, First let me say, I never missed or late on my mortage payment since the inception date back to XXXX or XXXX. It's been sold to M & T bank in the last few years or so. Also, never been late or missed a payment. I'm 25 years in and more than 85 percent of my loan is paid for. There's is an error with my escrow account and M & T Bank is giving me the run around. I received the Annual Escrow Account Disclosure Statement letter date XXXX. I notice my payments were going up XXXX more a month because of the shortage. Almost making my mortage payment double. All the other years with XXXX and with M & T bank I will get an optional payment to make the difference before a certain date before the new payment starts in XX/XX/XXXX. This time I did not received one! I started calling on XXXX and spoke with XXXX, XXXX ( manager ) and others. I wanted to know 1. Why I was given an option payment to allow me to make the difference in the escrow account. Last year escrow statement dates XXXX. I was given a escrow shortage coupon for - ( XXXX Exhibit XXXX ). If I paid it my monthly payment would be XXXX. But this year they would not give me the escrow shortage coupon. XXXX and others said it was against the law to ask you to pay anything. I could not get answer for what Law? I look on the internet and called the FHA Resource center for some answers. M & T Bank kept on saying I will be XXXX in the negative balance. I kept on asking what I need to put in the escrow account because it was not XXXX? The taxes increased to XXXX more a month and the insurance stayed the same. Also, 2. I wanted to know why the escrow account analyzed Taxes were due in XXXX making my account XXXX ( exhibit XXXX ) Actually, in XXXX in real time I was only XXXX ( exhibit XXXX ). My real estate taxes are paid in OCT. not in XXXX. I was told they need to be estimate in a head of time. Then I asked if this is so, they are why my hazard insurance that is actually due in XXXX is on the correct due date in XXXX Why you did not put this on the XXXX pay out line. I ask for all my questions to be address in writing, but I received something entirely something different. M & T bank is trying to make a hardship for me so I can default on my loan. I'm at the last XXXX Who's pays XXXX more on a XXXX loan which is set to be paid off. I ask to speak with the escrow department. I was told I can't speak with them, and they do not speak with the public. I've been paying XXXX to XXXX to get rid of them. I asked what if I put XXXX in the escrow account what will my payment be? I could not give m an answer but " just put it in there and call us back '' I put the money in the escrow account on XXXX. Now, I'm told wait for a letter or check online. 1. I want to know what law that does not give me the payment option when you have an escrow shortage? 2. Why I can't speak with the escrow department when I spoke with the real estate TAX department XXXX. Why your Escrow account statements did not reflect up to date real number and dates for taxes to be paid? I was on the phone XXXX and XXXX my current statement says XXXX ( exhibit XXXX ) but your escrow statement says XXXX. Yes, I know my account is short, but going forward you also make the different in my monthly payments. I needed a letter because I can't designate what payment to go where? I can't pay for my own insurance and taxes. It would have been nice too! I was not given any options! It's something not right with this M & T Bank. Consumers should have option when they loan is sold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60419
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor M and T Bank has violated my rights. Under 15 USC 1681 section 602 states I have the right to privacy. Under 15 USC 1681 section 604A section 2 it also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666b states a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23227
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account with M & T bank. The account has been active and in good standing. M & T has placed a freeze/hold on my account claiming they need to validate my identity by visiting a branch. They don't have any branches near me and refuse to resolve the matter any other way. At this point they do not allow me access to my funds and refuse to close the account. They're blocking any transactions to my account as well. The account was originally opened online and they never requested me to visit a branch during the account opening process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60030
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: M & T Bank acquired Peoples Bank where I had 2 accounts plus a safe deposit box at a XXXX XXXX XXXX. The safe deposit boxes could not be accessed except by appointment ( I believe they are closing the branch ), so I made an appointment on XX/XX/XXXX to come down and empty out my box and I chose not to get a new box. On XX/XX/XXXX ( after the merger ) M & T charged me {$65.00} rent for a safe deposit box ( that I no longer had ). I called customer service several times and emailed the local contact at the closed branch, but no one knows how to credit me the {$65.00}, or how to stop future charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06905
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Extremely poor customer service at M & T Bank. Over 3 weeks with no access to accounts due to a " legal hold '' block and no contacts from the bank. Still waiting to access my funds... Log of events : -- -- -- -- -- -- -- Received mailing for a {$300.00} offer from M & T Bank to switch to Premium Checking as long as {$10000.00} deposited and held through XXXX and XXXX. XX/XX/2022 : Signed up for Checking with XXXX online on using offer code " XXXX ''. Was able to access online account. Instructed my employer to send direct deposits to my new M & T checking account. XX/XX/2022 : Received Docusign and submitted. Received M & T debit card in the mail. XX/XX/2022 : Direct deposit from employer {$3500.00} XX/XX/2022 : Deposited check # XXXX for {$7000.00} from my XXXX checking account via ATM on XXXX XXXX ( XXXX XXXXXXXX ). XX/XX/2022 : XXXX checking account ledger showed that the check cleared and was deposited to my M & T checking account XX/XX/2022 : No longer able to log into online account. Message indicating that the account is blocked and to call customer service. Tried to call but wait times were over 1 hour due to People bank conversion. XX/XX/2022 : Direct deposit from employer {$3500.00} XX/XX/2022 : Called customer service ( 1 hour wait queue ) who indicated that the account is blocked for legal hold but I would receive a call back within 7 days. XX/XX/2022 : No calls from M & T Bank still, so called customer service again ( 1 hour+ wait queue ) who just transferred the call to Fraud team ( call dropped so had to call back and wait in 1 hour+ wait queue ). Fraud team indicated that the legal hold was still there and should just be " a few more days ''. XX/XX/2022 : Went to XXXX to schedule a meeting call with branch. Meeting was confirmed for XX/XX/2022 XXXXXXXX XXXX XXXX with XXXX XXXX XX/XX/2022 : XXXX XXXX from the branch never called. Contacted customer service again ( 30 minute wait time ) and they just transferred to Fraud ( call dropped ). Called Fraud line ( 1.5 hour wait queue ), but no new information and finally was advised to just go to a branch. At this point, I still don't know why the account is blocked but plan to go a branch as soon as I can to close out my account and withdraw my funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/22, I called M & T bank in an attempt to close all my existing accounts. I was told my account was inactive, which is fair since I haven't used it in awhile. I was put on hold while a supervisor helped me unlock my account. Then I was told the account can not simply be closed, but instead I had to decrease my balance to {$0.00} first. I went onto XXXX in an attempt to buy a gift card with the remaining balance in my checking account of {$0.00} and the transaction was declined. I attempted again and this resulted in another decline. In my final attempt to clear my balance, I tried logging into my account after I confirmed my username and used a temporary password the phone operator had given me. I still can not log in. I just can not believe the resistance I had to push through which ultimately ended up in failure. It is pretty ridiculous I have to contact the CFPB and waste everyone 's time when all I want is to simply close all my M & T accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Credit application denied as result of credit score but my credit score was fine when they ran my score. I went into COVID forebearance with M & T bank. I initially asked is that okay and would it have any impacts on my application. They said no and continue to run my credit and deduct {$500.00} in mortgage fees for my bank account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A