Date Received: 2016-05-20
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I ' am have a problem with M & T Bank, now my husband and I do not have that much money to speak of but for some reason M & T is charging us over draft us overdraft fees of {$38.00} for transactions that should come out when you make that transaction and when I check it on line it is pending, but the next time I check which sometimes is the next day or few days after we are charged these fees for overdrafts. I do my banking online and sometimes I get message stating that the on line banking will be down because of updates and every time this also happens I get every more overdrafts, we also get overdrafts on the same day that my husbands direct deposit goes in even if it is with in mins of the transaction happening. So last week XX/XX/2016 I got my XXXX check there was two hundred and some $ of overdraft fees which crossed as my check was being deposited. It seems to me it is every time we have a direct deposit or they do an update it costs us so much money and I thing this should be checked out, I did call their service department and asked them why this was happening and she said " I do n't know what you want me too do you need go in and talk to someone at your bank " will why are they called the Customer Service Department? Like I said in the beginning we do not have that much money and we come really close in my banking but it is coming to much of a pattern and I think this should be looked into.
Company Response:
State: MD
Zip: 21771
Submitted Via: Web
Date Sent: 2016-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-20
Issue: Settlement process and costs
Subissue:
Consumer Complaint: There are two complaints. One against XXXX Mortgage, and the other against M & T Bank. XXXX sold the mortgage to M & T.XXXX stated in their response to my complaint they are waiting on documents showing my payments since XX/XX/XXXX and insurance amounts to M & T in order to resolve the issue of not paying my escrow account in full in XX/XX/XXXX. M & T signed the certified request I sent asking for the documents ( XXXX, signed by XXXX XXXX M & T ) .M & T told me on XXXX they have not received any letter from me.I have the certified return reciept # XXXX.Both compaines have caused grievous harm to me as a homeowner.XXXX violated their obligation to me when they did not pay my insurance in full. Then sold the loan because the insurance was canceled.XXXX and M & T have no quality controls to identify errors in their business, they are both " severely flawed '' and " ineffective '' .The problems are excessive and the error rate on my loan is unacceptable.I have been able to stay in my home with the help of family members.My fixed mortgage continues to go up due to the forced lender insurance and the tacking on of illegagle fees.I spoke with 4 people on XXXX attempting to get from M & T what XXXX say they need to resolve their part of the issues with my loan.M & T in their response stated they need 60 days to review this.I want the Attorner General to review the case
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2016-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-18
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have a mortgage for our property located on XXXX XXXX XXXX in XXXX XXXX CA. with M & T Bank. I send mortgage payments from XXXX XXXX XXXX online payments regularly. The M & T Bank is asking for late chargers, even though XXXX XXXX XXXX processed ( delivered ) payment on XXXX XXXX, 2016. Please see attached report from XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2016-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-18
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Paid off mortgage in full on XXXX XXXX, 2016, received a deed of reconveyance which was incorrect according to the State of Alaska Recording office. The Recording office sent it back with instructions on how to do it correctly on XXXX XXXX, 2016. I have still not received the corrected deed of reconveyance from the mortgage company and neither has the recording office. It has been almost two months.
Company Response:
State: AK
Zip: 99645
Submitted Via: Web
Date Sent: 2016-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX/XXXX/2016 my elderly mother XXXX XXXX XXXX sold her home. I am her son and Power of Attorney XXXX XXXX. As part of the process we needed to close out her Home Equity Line of Credit with " M and T '' Bank ( Line of Credit Account Number XXXX ). After much difficulty we finally got a letter from M & T with instructions to pay {$33.00} as the discharge and satisfaction fee. We paid this amount immediately, and it posted to her account on XXXX/XXXX/16. I then made several attempts to have the account closed to no avail. Finally a branch person, contacted the Home Equity division at my request and she assured me that the loan would be closed. I waited 2 weeks and still the loan was not closed. I again contacted my branch person and she checked again with the Home Equity division and discovered they had taken no action. Finally on XXXX/XXXX/16 my branch person emailed me saying the loan was closed, but still there has been no recording of the loan closing made with XXXX XXXX. We paid the {$33.00} discharge fee and expect that the closed loan would be recorded with XXXX XXXX. Please help make this happen.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2016-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-12
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We fell behind on our mortgage because I had XXXX. I started the loan modificaiton process about a year ago. I submitted everything that was asked and was denied at first, then offered a repayment plan way beyond our budget, reapplied and was finally approved for about {$100.00} less than my original mortgage payment. I entered into the 90 day trial and made my first two payments on time. Right after I made the second trial payment with about 31 days left in my trial payment period I was called by my bank which is M & T Bank and advised that there was an issue with my title. They advised there were liens that needed to be cleared within the next 30 days in order for my trial period to be made permanent. We were unaware of these judgement 's but immediately reach out to clear. My single point of contact said that I was entitled to dispute them but given the short amount of time before my trial expired he did n't suggest it, he suggested I satisfy them. I was able to satisfy XXXX out of the XXXX immediately. However the attorneys for the debt collectors took almost 2 months to file the paper work with the courts and remove the judgements. The third judgement when I called I was played a recording by the debt collector stating that the judgement had expired and that if I spoke to them I would be assuming the debt and it would start over as if it was day 1. They also sent me a letter stating the same. I sent all of this information to M & T. I was advised by s supervisor names XXXX that due to the great documentation that I sent that she would stall the modification,, her exact words and that I should continue as I had been and keep making my payments which I did. I made my XXXX payment on time again and three days later they withdrew my trial modification and are attempting to put my house into foreclosure. I purchased my home in XX/XX/XXXX. I have only 5 years left on my mortgage and only approximately a XXXX balance on home that has been appraised at XXXX. I am no longer ill, both my husband and myself are working and we are trying to do EVERYTHING we can, everything we ask to keep our home that we have paid for for 25 years. I have been lied to by M & T, I have been railroaded and they are not willing to help me retain my home in anyway. I asked for them to add the balance to the end of the loan, refinance, a permanent modification, anything that will help and they absolutely refuse after I have done everything within my power to become back in good standing. Next week I will be going to the XXXX county court to try to get the XXXX EXPIRED judgement removed. That judgement is so old there is no attorney on file and I cant speak to the debt collector or else the debt becomes active again and its from XX/XX/XXXX. I do not even know that it is mine because I can not obtain proof of debt from the debt collector. I feel M & T is not helping me because of the large amount of equity in my home and that they are trying to sabotage me every way possible to take my home. Please help me and guide me in the direction I can take to try and get M & T to work with me and help me save my home.
Company Response:
State: NY
Zip: 11793
Submitted Via: Web
Date Sent: 2016-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-12
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I applied for a refinance through M & T Bank. Everything went well till they stopped complete communication with me. The last email i received was one stating that everything was good and that we should be closing within 24 days approximately. As of today, I have not been provided with anything in writing, other than emails as to why they are denying my refinance. According to emails, they claim that the value of my home is too low, but i would think they would have known this since the very beginning. They charged me {$780.00}. I feel that i was mislead since they were the ones that insisted for me to refinance. They are my current mortgage lender, so I think them being in this business would have known that my home would not qualify. I currently owe about {$190000.00} and value came in at {$290000.00} which i also questioned since most homes in my area are currently for sale at {$350000.00} prox. I sent our original loan officer 4 emails asking for status and never received a response from him. I had to request management who finally reached out to me, but never received any assistance and just proceeded with denying my application. Not sure if i have a case or not. But, after researching them online it appears that they have been sued in the past due to overcharging customers. they also have very negative reviews.
Company Response:
State: CA
Zip: 90280
Submitted Via: Web
Date Sent: 2016-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-09
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Dear CFPB, I, like many Californians, have been fighting to keep my home. I lost my job in XXXX and while I could not make full payments, I made partial payments that the mortgage holder, M & T Bank, accepted for several years. Once housing values began to rise, M & T Bank began a series of moves intending to foreclose on my property. The foreclosure was in place and going to court when I hired a law firm that claimed they would help. They only thing they did was send a letter letting the bank know I was now represented. They did nothing to negotiate lower payments or a more reasonable payment schedule. However, I was able to get a loan modification agreement in place with M & T Bank. I have paid every payment on time, in full as required by the agreement. M & T Bank claims they did not receive the payment for XXXX XXXX ; I have a copy of every cashed check since XXXX XXXX when the 1st trial payment began. They received the XXXX XXXX payment of {$1800.00} on XXXX XXXX, XXXX and my bank cleared the check on XXXX XXXX, XXXX. They have been reported to all XXXX credit agencies that I have been late on my payments since XXXX XXXX when I began my XXXX trial payment for the loan modification program. They claim I was late for my payment in XXXX XXXX - they received the payment on XXXX XXXX, XXXX and claim that I was late in XXXX XXXX when they received payment on XXXX XXXX, XXXX. They have been trying different ways of foreclosure for the past two years and destroying my credit is just another method. I have called the bank a number of times to try to get them to fix the problems and refund the late fees that I paid in XXXX XXXX but did not owe but can not get anyone to actually sit down and fix the errors on their end. I am almost XXXX XXXX XXXX, without funds, XXXX and ca n't continue to fight them by myself. I have filed disputes with the credit agencies but they are waiting for M & T Bank to respond, and M & T Bank has no impetus to respond ... in the meantime my credit rating is taking a huge hit. Please help! I can send you copies of all the cashed checks to prove I paid every payment on time. Thank you in advance for your time and consideration.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-06
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: M & T bank keeps manipulating the order of my daily transactions and keeps delaying transactions posting in order to maximize the chances to get hit by overdraft fee. I would like to know why M & T bank does not post DEBIT Card / Checking account transactions in the order they occurred. Why like XXXX XXXX XXXX or any other banks, M & T does not post automatically and chronologically and on a daily basis Debit Card transactions made on a business day? Why some charges have to be pending for XXXX 3 days before they get posted so the available balance is up to date and the customer will not be misleaded to think that they have money in their account when in reality they do n't? I gathered evidence and vendor receipts showing the date when transactions were made with my M & T debit card and the day M & T bank post my transactions in an order different than the order of my purchases triggering an overdraft fee. In addition, how come I receive Instant Alert XXXX day after my account is negative or Checking below {$2.00} so M & T can charge overdraft fees while Alerts are received instantly when Cash is deposited in my account? On XXXX/XXXX/16 : I made an online payment of {$100.00} to my XXXX XXXX credit line. This transaction is posted on XXXX/XXXX/2016. On XXXX/XXXX/2016 : - XXXX transaction XXXX : {$50.00} sent for deposit in XXXX. - XXXX transaction XXXX : I made a debit payment of {$120.00} at XXXX store. On XXXX/XXXX/2016 : at XXXX, I received a text Alert Stating : " M & T Alert : XXXX is below {$2.00}. Available balance is - {$0.00} as of XXXX on XXXX/XXXX/16. May not reflect all transactions. '' As of XXXX/XXXX/2016 in the late night, XXXX XXXX transaction and XXXX transaction are first posted in the night batch but my {$50.00} deposit ( which should be posted too on the same date ) is still shown as pending leading the overdraft XXXX/XXXX/2016. I took a screenshot of my account on XXXX/XXXX/2016 at XXXX XXXX, the {$50.00} is still shown as pending but my available balance is {$49.00} however my total balance is - {$0.00}. Why the {$50.00} deposit is was not cleared at the same time as the XXXX transaction on XXXX/XXXX/2016 which came second? I went to the ATM to make a {$10.00} Cash deposit ; it says that my total available balances after that deposit that {$10.00} deposit is {$59.00} which meant that the {$50.00} deposit was immediately available but they chose to clear it after hitting me with overdraft fees ( please refer to ATM receipt at XXXX on XXXX/XXXX/2016 ). I have receipts and XXXX screenshot that shows time and date when XXXX XXXX/XXXX/2016 transaction were made. On XXXX/XXXX/2016, I got hit by {$38.00} fee that is automatically posted in the night batch. Desired Settlement M & T posts transaction that for sure will lead to overdraft my account then post afterward deposit transaction that would offset any overdraft risk by not clearing deposits that show available but still pending. This is not my first written complain. I demand {$2000.00} to settle this case for the impact it caused when I want to apply for a small consumption loan, the inconveniency and for punitive because I am sure I am not the only victim.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2016-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-04
Issue: False statements or representation
Subissue: Impersonated an attorney or official
Consumer Complaint: In 2013, my home went into foreclosure. After months of mediation and court hearings, a company contacted me and told me that if I sent {$2000.00} to Trial Period Management, the foreclosure process would cease and after the trial period, the mortgage would be modified and reinstated. I sent the money. The cashier 's check was deposited into a XXXX XXXX account where it was cashed. I was forcefully removed from my home and would like my money back.
Company Response:
State: OH
Zip: 44105
Submitted Via: Web
Date Sent: 2016-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No