Date Received: 2018-12-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: t 'd be great if there was a more transparent process for getting PMI cancelled without having to refinance. I don't know if this is a FHA problem or a bank problem or both. 1. I asked my lender for information on cancellation of my PMI in XXXX. They sent me a letter informing me that I qualified for cancellation but referred me the FHA. In a follow up phone conversation with the lender, I was told by the lender that the cancellation is automatic and that I didn't have to do anything. 2. I checked with the FHA website and only received vague guidance that referred me back to the lender. 3. In my specific case, I've easily gone over 1 year without a late payment and my loan to value ration is better than the 78 per cent that is required. The ratio was in my favor for cancellation within 1 year of closing. Thanks for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95608
Submitted Via: Web
Date Sent: 2018-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I fell behind on my payments in XX/XX/XXXX. I had a XXXX XXXX XXXX in my left leg and a XXXX. I was in the hospital from then until XXXX and in medical rehabilitation until XX/XX/XXXX. This made it very difficult for me and my family to stay current on my payments because I was focused on my recovery. I inherited this property from my father, I am his only son. I began the process of probating the estate in Early XXXX. I have applied for mortgage assistance four times. I sent a request for mortgage assistance on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. the I was not being reviewed for assistance until I had a deed in my name along with letters of administration and so I was denied. I then reapplied once I had those documents. Now M & T bank is saying my application is being removed from review because there has been " No material change since the last submission. '' This is the second letter I got with this decision. I am unsure I fi am being denied assistance or if I am just not being reviewed. I have submitted everything necessary the bank has asked for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19134
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX RE : M & T BANK QUESTIONABLE UNETHICAL BUSINESS PRACTICES Residential Mortgage Loan Pay-off Date : XX/XX/XXXX M & T BANK ML # : XXXX LIEN RELEASE INSTRUMENT # : XXXX DATED XX/XX/XXXX County / State : XXXX County, NV Dear Consumer Finance Protection Bureau Support : Subsequent to the above-mentioned mortgage loan pay-off, we requested the stamped Paid Mortgage Note and a copy of the recorded Lien Release Instrument numerous times without success. All required Residential Mortgage Loan Pay-off fees/charges were paid in full through Escrow, XXXX XXXX XXXX XXXX XXXX ( File # XXXX ) as of XX/XX/XXXX. On XXXX ( @ XXXX XXXX PDT ), XXXX of the M & T Bank Residential Mortgage Department ( XXXX ) disclosed that 1 ) pursuant to State Law , M & T Bank must record the pertinent Lien Release within 30 days of the mortgage pay-off, 2 ) M & T Bank will NOT provide us with a copy of said Lien Release and 3 ) we must contact the XXXX County Clerk directly to submit the appropriate fee ( s ) to acquire said copy of the Lien Release. We have purchased and sold numerous real properties since XXXX and never had this situation occur whereby a lender & /or the assigned mortgage loan servicing agent does NOT provide the above-mentioned items upon mortgage loan payoff. Kindly assist us in our efforts to acquire the above-mentioned stamped Paid Mortgage Note and a copy of the recorded Lien Release Instrument. M & T BANK Contact Information M & T BANK Residential Mortgage Loans XXXX XXXX XXXX NY XXXX XXXX M & T Bank Headquarters XXXX XXXX XXXX, President and Chief Operating Officer XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX Thanking you in advance for your responsiveness and assistance. cc : Complaint Submitted XXXX of XXXX New York XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89052
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mother died in XXXX in XXXX. I became the executor on XX/XX/XXXX but the company M & T bank gave me a fax number that I used on that exact date but they didnt update my account and said I used the fax number but it went through intially. So I resent and was updated sometime in XXXX. In XXXX I paid XXXX dollars to get caught up although my first payment was in XXXX for XXXX dollars. So I received a call from co. And discussed my concerns about the payments I had made up until XXXX. They said XXXX covered until XXXX. However the real issue was in XXXX XXXX dollars applied to principal loan amount. Throughout the time I sent in death certificate and made payments I was charged numerous occupancy fees as if when no payment was made the home had been abandoned. My loan intention paperwork stated continue to pay or payoff. In XXXX they said I owed XXXX. The orginal amount borrowed in XX/XX/XXXX was XXXX. We had two other mortgage holders as banks sold my Mothers loan.XXXX XXXX and XXXX XXXX XXXX. XXXX XXXX XXXX also had got into big trouble for inflating loans and selling them right around the time our loan transferred to them. When I called and asked they told me if it pertained to us we would receive something in the mail. Anyway M & T payments were around XXXX when my mother had been alive then they went up to XXXX however in XX/XX/XXXX I had taken XXXX off principal when they did their assessment my mortgage was XXXX $ up 200+ dollars. I emailed them my concerns because in XXXX. I anticipated yearly assessment and called the mortgage co. Spoke with insurance and regular customer service and was told Id be fine should not change at all. They paid out 1 extra yearly insurance amount of XXXX dollars in XXXX or XXXX but told me that wasnt the reason they had XXXX XXXX XXXX in escrow as My Mother had arranged. However XXXX XXXX sent M & T info for my own specific seperate vut new coverage in my name with probate status. I sent a XXXX payment in XXXX and it was sent back saying partial payments will not be accepted. I was under impression that they were working in resolving the mortgage increase so I stopped paying aftwr a check bounced in XXXX through automated system because I was not able to change the payment amount via that system. I got the principal down to XXXX in XX/XX/XXXX. They had me in default with no email correspondence or answer to this increase after my large lump sum payments. So in XXXX I purchased another home with money from my inheritance. I had to pit XXXX dollars worth of work into the home that was built in XXXX and sent them picture and proposals showing that data. I emailed again indicating i own another home that I recently bought because I couldnt afford the XXXX per month and even if I rented property I can only rent for about XXXX per mo th and so I maybe selling unless when my taxes come I XXXX I can pay off the foreclosure amount but Im willing to bet theres every fee imagineable associated with the foreclosure. I think theyre using lawyer I dont know the name off hand XXXX or XXXX XXXX they will know it. But I have a good amount of equity in the home and as stated I may get it out after I contact HUD as its FHA but M & T assistance line said Im not eligible as executor of estate because the loan isnt in my name per se.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01604
Submitted Via: Web
Date Sent: 2018-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-15
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I have an issue with M & T bank I financed a vehicle going back XX/XX/2013, I set up automatic payment An authorized the bank To withdraw from my bank account every single month The payment that is due for my finance the vehicle, in beginning of XXXX I inquired To take out a loan shockingly I see on my report That M & T bank is reporting me to the credit Bureau that I was late, I reached out to M & T bank For explanation And they respond to me That I did not pay the last Payment So I told them That I authorized M & T bank to take Out from my bank account Every single month for the monthly payments they did not withdraw the last payment And then they are blaming me for not making payment I need this derogatory items removed from my report as soon as possible. The reason I set up automatic payment So I shouldnt be in this position That I was late On a payment And here I am in the situation that I did not want to be Do the negligence Of M & T bank not reaching out to me And not withdrawing From my bank account which I authorize them In the beginning of my Finance Contract. I filed a complaint already last week And M & T send back wrong Documentation a wrong Vin number Wrong year make and model my other complaint number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-14
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I responded to a {$300.00} bonus promotion to open a checking account with M & T Bank. cash bonus offer for the MyChoice Premium Checking account found the following is stated for this promotion. Please note this information may be found on the promotional flyer as well : We will credit one {$300.00} bonus to the account ( " Premium Bonus '' ) for new accounts opened between XX/XX/2018 and XX/XX/2018 if the account receives at least {$10000.00} in total deposits and credits by XX/XX/2018 and if the average daily balance maintained in the account is at least {$10000.00} during your monthly service charge cycles ending in XX/XX/2018 and XX/XX/2018. The account must be in good standing at the time the Premium Bonus is to be credited. The Premium Bonus will be credited by XX/XX/2018. The Premium Bonus is reportable for tax purposes, is not available in all regions and is not available to employees of M & T Bank or any of its affiliates. This offer is nontransferable. A {$50.00} early close-out fee applies if the account is closed within 180 days of the date the account was opened. Primary signer on the new checking account may not be or have been a primary or secondary signer on any M & T personal checking account within the previous six months. Only one Premium Bonus will be awarded per customer. The Premium Bonus is not available to customers who have already received a bonus in connection with a personal M & T checking account within the preceding twelve-month period. I opened the account on or about XX/XX/2018 and transferred {$10000.00} to the account thereafter. My account service charge ending cycle of each month is XXXX or XXXX. After maintained the balance of {$10.00}, XXXX through the XXXX cycle, M & T bank has refused to credit {$300.00} to my account. Several of its representatives stated the cycle ends " XX/XX/2018, but it is not what the term states when I opened the account. I sent a request to M & T Bank ' CEO, but no response either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2018-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since M & T Bank ( MTB ) began servicing my condominium mortgage in XX/XX/XXXX, I have received multiple letters from MTB asking for " evidence '' of insurance. The letters also indicate that MTB will purchase Force-Placed Insurance ( FPI ) for my property if I do not provide the current insurance. ( Escrowing for insurance is not in my loan. ) My condominium association pays for and holds the master hazard policy for my property. MOST IMPORTANTLY, THE COVERAGE IS WALL IN AND THE POLICY IS CURRENT ; IT HAS NOT EXPIRED, LAPSED, BEEN CANCELED, OR ENDED. The letters in question have the following dates : XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX. In response to the letter dated XX/XX/XXXX, I called MTBs customer service and faxed a copy of my condominium associations master policy. In response to the letter, dated XX/XX/XXXX and MTBs claim that my insurance had expired, I called customer service again and later received an apology letter from XXXX ( dated XX/XX/XXXX ). In response to the letter dated XX/XX/XXXX, I called MTB and faxed a copy of my condominium communitys insurance policy on XX/XX/XXXX. In response to the letter dated XX/XX/XXXX, claiming that our insurance had expired and that MTB would purchase FPI at an estimated cost of {$690.00}, we contacted customer service again, and were told that there was no record of our fax. I then sent the information via USPS Certified Mail and contacted the insurance company for my condominium association. The insurance agent faxed the policy information directly to MTB and, as a result, I received another apology letter from MTB dated XX/XX/XXXX. Astonishingly, I received a fifth letter from MTB dated XX/XX/XXXX, stating that their records show that my condominium HO-6 insurance has expired. MTB is now claiming that the master condominium policy for my unit excludes walls in coverage. Wall In coverage is listed in my insurance information that was submitted to MTB on multiple occasions. The situation with MTB and their repeated letters claiming our insurance is expired has reached the level of absurdity. I am a veteran and both my wife and I are XXXX XXXX. We contacted the Department of Banking in our home state about the issue and they suggested we contact CFPB. We have made repeated phone calls to MTB, sent the requested insurance information via fax ( on more than one occasion ), had it sent directly from the insurance company, and sent it by USPS Certified Mail. At this point, I fear that MTB will buy FPI or HO-6 insurance for my property even though they have clear evidence that my master policy includes Wall In coverage. I want MTB 's repeated letters and claims about my insurance being " expired '' to stop. If MTB wishes to improve its customer service, it should take the time to read/review the master policy for my property and correctly update my records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06614
Submitted Via: Web
Date Sent: 2018-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/2018 this Bank applied money that was in their suspense account to my principal and commenced a foreclosure proceeding against me. Why did you apply money to my principal when I still owe my monthly payment?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12553
Submitted Via: Web
Date Sent: 2018-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: -- -XX/XX/XXXX -- Initial email -- - Can I trouble someone at M & T Bank to send me a paper copy of my M & T Visa Signature Credit Card statement? I did not get a a snail mailed Visa statement last month or this month. That's more than I will blame on the Post Office. I printed the Statements out myself and found an old envelope last month and this month. -- -XX/XX/XXXX-- M & T 's Reply -- - Sent:XXXX XXXX XXXX To : XXXX XXXX XXXX Subject : RE : Statements and Notices Dear MsXXXX XXXX : Thank you for your statement copy request. As you requested, I ordered a copy of your statement for XX/XX/2018. You can expect to receive this via U.S. Mail in approximately 5 to 7 business days and your confirmation number is XXXX. Please be assured that I show your M & T Credit Card statement delivery settings are set for paper delivery. If you continue to not receive your M & T Credit Card statements, please email me or contact the M & T Telephone Banking Center for further assistance. If you have any additional questions, please email me or contact the M & T Telephone Banking Center at XXXX or ( XXXX ) XXXX. Representatives are available Monday through Friday XXXX to XXXX, Saturday and Sunday XXXX to XXXX, ET. Thank you for banking with M & T. I was out of town for a week. When I returned, there was no promised XX/XX/XXXX statement from M & T Bank. So I went back to their website and hit reply on the XX/XX/XXXX email from XXXX -- -XX/XX/XXXX -- My Reply -- - Subject : RE : Statements and Notices Regarding account : - XXXX, 5-7 business days would have been XX/XX/XXXX. No M & T XXXX Statement has shown up in my snail mail. This is taking an awfully long time and too much persistence on my part to resolve. XXXX -- -XX/XX/XXXX -- XXXX XXXX -- - DateXX/XX/2018FromMichael - M & T Customer Service ToXXXX XXXX XXXX Subject RE : RE : Statements and Notices Dear Ms. XXXX : Thank you for your statement delivery inquiry. My review shows your statements are currently issued to the address of account as paper statements. The statements are not be returned to M & T Bank by the United States Postal Service as undeliverable. As you are not receiving your statements, it is recommended to contact your local postal service to ensure you mail is not being withheld. If you have any additional questions, please email me or contact the M & T Telephone Banking Center at XXXX or ( XXXX ) XXXX. Representatives are available Monday through Friday XXXX to XXXX, Saturday and Sunday XXXX to XXXX, ET. Thank you for banking with M & T. I also emailed the Bank officer who opened my Account - XXXX XXXX and called the XXXX number they mention above. XXXX at XXXX started saying I should just wait longer than the 12 business days I'd already waited, but then said he would send another XX/XX/XXXX statement. What I'm hearing from XXXX at Customer Service is that M & T is blaming my lack XX/XX/XXXX, XX/XX/XXXX and repeat XX/XX/XXXX statements on the Post Office. What I'm hearing from XXXX at Customer Service is I need to continue to print the statements off myself, find envelopes and mail my payment in as I have been doing. Since the bank has the option of receiving paper statements and I have selected that option, I'm not finding the option of having to remember very month to print the statement out myself to be acceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The reason for my writing is that M & T Bank is being unreasonable. I recently reviewed my credit report and found that M & T Bank were reporting inaccurate data. As a result, I disputed this erroneous data on XXXX XXXX by providing both up to date information and my detail request, clearly stating what I needed checked and rectified for my report to be 100 % accurate and verifiable. I was surprised by M & T bank that even after providing all the details that I did, until now they are in violation of the California Credit Reporting Act, which requires that an account be marked as disputed after a creditor receive notice of a client 's dispute. They have failed miserably to mark the account as disputed by client. Which clearly states that they did nothing in as far as investigation of my dispute is concerned. I am already in talks with my attorney in regards taking legal actions against M & T. Please see attached here with : 1. My dispute I sent to M & T on XXXX XXXX 2. My screen cast of my recent report without the client dispute remark 3. My small claim form- SC-100
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A