Date Received: 2021-10-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Ive been getting charge overdraft fees while my account is positive.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: THIS IS NOT A DUPLICATE REQUEST- THIS IS A REQUEST THAT RESULTED FROM THE INCOMPLETE RESPONSE In XXXX I was promised that I would receive grandfathered guidelines as long as I qualified for them. This was promised to me by a the XXXX XXXX area retail leader and the XXXX branch manager since a bank error caused XXXX to not recognize the grandfathering automatically. I confirmed this with XXXX branch manager XXXX in XXXX of XXXX. I still received fees on my account anyway. I would like them refunded. To be clear. I'm requesting that the service fees charged on my Key Priveledge select checking in XXXX and XXXX re refunded to me through a check mailed to my house. This amount should be {$500.00} or {$550.00} I'm locked out of my online banking so I can not verify the exact number of fees.
Company Response:
State: OR
Zip: 97302
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was to receive a XXXX bonus from Key bank for opening a new checking acct and making a direct deposit of XXXX which I did on XX/XX/21. No XXXX bonus. Its impossible to call them.. On hold forever and when I did get someone she kept telling me I had to keep holding. They are EXPERTS in terrible customer service. Hard to talk to a person. Bank manager could not help! I opened the acct online with the code # for the bonus auto. filled in on application.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Key Bank charged me two {$25.00} maintenance service charge fees ( XX/XX/XXXX and XX/XX/XXXX ). I contacted them via their website chat feature and XXXX advised the fees were valid based on terms of the bank account. I asked specifically what requirement I was not meeting to avoid these fees, and she couldn't answer my question. She said I should have been getting charged these fees since XXXX, but yet fees started end of XXXX. I then asked that in order to avoid the fees I need to know what I should do, to which her response was to change the terms of my account by contacting my local branch. She waived one of the {$25.00} fees, but said she could not waive the second one ( I even asked for a supervisor and asked if I should file a dispute ). She said no and to contact the local branch or wellness financial department for further assistance. If I was supposed to be charged fees since XXXX and had not, why all of a sudden now? Again, she couldn't answer why I was getting charged fees but just to change the terms of my account. My ask is to remove the other {$25.00} and let me know specifically how to avoid fees in the future.
Company Response:
State: OH
Zip: 43147
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was at work on XX/XX/2021. While I was at work I received a notification on my phone stating that two charges were made at XXXX XXXX XXXX. XXXX XXXX, CO XXXX. One transaction for {$95.00} and another transaction for {$89.00} both of these transactions were made at XXXX on XX/XX/2021. I already placed a police report with XXXX XXXX police department. No i have never shared my account information with anyone or have never lend my card to anyone. I had my debit card on me the day of the incident.
Company Response:
State: CO
Zip: 80211
Submitted Via: Web
Date Sent: 2021-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-30
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: I receive unemployment funds on a Key2benefits card. On XX/XX/XXXX my card was suspended as they wanted me to verify some transactions. I called and verified and was told that in order to receive a replacement card I would need to email one document showing my current address since my address on my account was updated within the last 30 days. They instructed me to email the document to XXXX. I chose to send in my current social security benefits award letter as one of the approved documents on their list was a letter from, 'ANY GOVERNMENT AGENCY ' which clearly shows my new address and is dated within the last 90 days. I sent that, a copy of my ID, a picture of me holding my ID and previously issued but now suspended Key2benefits card, a copy of my Medicare card and a copy of my social security card. Two days later they wrote back saying I was DENIED. In their denial email it again stated that I would need to send in one form of proof of address and in their own words included the statement, 'LETTER FROM ANY GOVERNMENT AGENCY. ' I resubmitted my documents and again was denied. My third attempt, I submitted the same documents as well as a letter from WA STATE PARKS issuing me a disability pass hoping they would accept this government agencies letter, Denied again. The thing is, my old address which is a po box and the address which I updated to are the SAME ADDRESS but the updated version is in the 'street format ' of my po box . This is a service offered by the post office and is what my post master instructed me to use in the event that I needed to have an item expedited or shipped from another carrier other then USPS since most companies do not ship to po box es. Key2benefits customer service has not been helpful as they continue to tell me to submit the documents and wait.
Company Response:
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened an account with KeyBank in XX/XX/2021. When I opened my account I did not opt in to overdraft protection. This month ( XX/XX/2021 ) I noticed that there had been multiple one-time charges to XXXX ( billed as XXXX ), XXXX, and XXXX that I did not have sufficient funds for at the time of posting. Instead of denying the charges, KeyBank accepted these charges and assessed three separate {$38.00} overdraft charges to the account. When I called KeyBank to fix the situation, I was told by a manager that previous information I had gotten was wrong and that KeyBank has no grace period on overdraft fees ( the day these charges had posted I had gone to the branch to deposit enough cash to cover the negative balance and was assured by the teller that by doing so I was avoid any fees ). When I asked why KeyBank did not honor the refusal of overdraft protection, the manager told me that 'misc ' charges do accrue overdraft fees, though this is in clear violation of CFPB guidelines as they were one-time charges.
Company Response:
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX uses a Keybank card for my unemployment benefits, Someone has repeatedly debited my card using something called bill pay for {$7000.00} I initially opened the dispute with Key bank on XX/XX/XXXX th 2021. They are still stalling and hang up on me repeatedly, when I ask for a status, update or time frame.
Company Response:
State: IL
Zip: 62040
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am a XXXX and attend an out if State university that is 1000 miles away from my home of record. I have 2 issues. In the past, XXXX has charged me for my statements. I am a XXXX XXXX with not a lot of money. They are preying on XXXX. I stopped by and spoke with the branch and they wouldn't replace the money they stole from my account. Issue 2 - my debit card was expiring at month end XX/XX/XXXX. I contacted them several times for a replacement. Last time i called they closed my current card down 2 weeks before it expired. I am without a card and no access to my funds as I am out of state with no close branch. They were supposed to ship another card to my address in college in XXXX and instead they sent it to my home address in XXXX ( 1000 Mile 's away ). My father who is on the account and I both called them over the weekend and they assured it was shipped to XXXX and was supposed to be there on the XXXX and showed up in XXXX on XX/XX/XXXX. They are a horrible bank that preys on the young. Even though they verified both my and my father 's information, they were not very helpful on the phone and refused to confirm where they shipped it to ( they made us say the address and then said yes that is where it went- it did not ).
Company Response:
State: NY
Zip: 14043
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX and I will attach my photo ID at the end of this report. I am making this report against a keybank customer by name XXXX XXXX. I will try my best to explain everything. On XX/XX/XXXX, I listed my new XXXX XXXX Laptop for sale on XXXX at the sum of {$1500.00}. The next day being XX/XX/XXXX, someone by name XXXX XXXX contacted me to buy my XXXX laptop and accepted the price. I told her to come and pick it up since we are all living in New York and she said she would come the next day. The next day being XX/XX/XXXX, XXXX came to my house and picked up the XXXX laptop and said she was paying using my XXXX card reader account which my company name is " XXXX XXXX transfer For XXXX XXXX XXXX '' XXXX made the payment of {$1500.00} to me by herself and got the laptop and drive off. After two days, XXXX called me on the phone said that she would take advantage of me by reporting to her bank to get her money back plus my laptop she already got. I was very shocked. Yesterday, she sent me a message that she had reported the transaction to her bank by tricking her bank that it was unauthorized charge to get her funds back and she said her bank had given her bank the money. If that is the case, it means, she got my laptop and also took money she sent to me back. So I am making this report officially to her bank that the bank should not honor XXXX XXXX request to get the credit back on the {$1500.00} she made to my shop because she got her item. When she came to my shop as part of documentation, she submitted her photo ID to me proving that she was present at my shop. I will attach her photo ID which she submitted here and also a screenshot of her chat where she said she had gotten back money from her bank saying that she will keep on doing same thing to online sellers to take their items. Very sad. Her email address is XXXX And her house address is XXXX XXXX. XXXX XXXX, NY XXXX. She is a keybank customer and I believe she paid with her keybank MasterCard
Company Response:
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2021-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A