Date Received: 2021-08-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/ Keybank Na reported a Hard inquiry to XXXX and reflected on my credit report. On XXXX I contacted XXXX about the incorrect inquiry showing up on my credit report. XXXX sent a letter to the creditor on my behalf requesting deletion of the inquiry. There was no answer from the creditor. I contacted XXXX a second time on XX/XX/ and requested them to investigate the inquiry. They sent a second letter requesting deletion of the hard inquiry. I stated over the phone to XXXX, I have already contacted the creditor directly and they have no proof of permissible purpose or even a record of me.
Company Response:
State: CA
Zip: 91911
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Private Lender Keybank made 4 XXXX XXXX private loans from XXXX thru XXXX. I made payments timely payments for 18 years until becoming unemployed and requested forbearance and deferments through XXXX XXXX XXXX ( loan servicer ). XXXX denied the request and referred the matter to the original lender Keybank after 6 missed payments. Keybank refused to grant temporary deferment or forbearance and charged off all 4 loans. Keybank and their collection agency ( XXXX ) in the attachments provided, sent further collection letters to another employer and this caused my employer to terminate the employment in XX/XX/XXXX. Now I am offered terrific new employment, however, the negative credit reporting is delaying my employment start date of XX/XX/XXXX.
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Problem when making payments
Subissue:
Consumer Complaint: I took out an additional loan on an existing line of credit with my bank, Key bank in XX/XX/XXXX. I immediately began making payments on the principal amount on this loan because the interest was higher than on the original fixed rate option. I eventually began making additional principal only payments on this first FRO. I met with bank staff early in this process who advised me how to make sure payments went to the principal. Later when checking the balance on the second FRO it became evident the bank was misapplying my principal only payments, usually to the lower interest FRO when I was trying to pay down the higher amount. I had multiple conversations with the bank manager in XXXX where I made my payments. He forwarded my complaint to the Advocacy department. They provided a partial list of my payments in XXXX, XXXX and have yet to provide a complete payment report after repeated requests. From this initial report it showed misapplication of my principal payments at least half the time, random failure to take out my monthly payments and they have been unable to respond to requests for this information. In recent discussions with the bank manager ( a new one ) he indicated the main office had requested they research my payments and he reported the branch appropriately directed my payments to the 2 FROs as requested. They also showed that the initial amount of {$25000.00} was immediately adjusted to over {$26000.00} with no explanation. I paid off the original lower interest amount in XXXX to try to eliminate the problem from continuing. The bank manager told me the pay odd balance. The statements show it was applied then taken away- the bank could not explain, but amount of {$8700.00} was deducted from my checking account. They continued to pull at least one more monthly payment and said I still owed about {$13.00} after I had tried to pay off the loan. They took this from a principal payment to the other FRO later. Current monthly withdrawals/payments are more than the original amount I was told the payments would be on the second FRO. Because of all of these errors and the difference in interest between the two lines of credit I believe they have overcharged me interest on these accounts. They have been unable to offer accurate information, any explanation for these errors, nor any correction to the problems after over 10 months of trying to work with them. I would like a complete accounting, corrections to their repeated errors and refunds of any excess interest charged in error.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: KeyBank Na In the year of XXXX in XXXX I began having hardship from the Pandemic. I reached out to my longstanding bank for assistance, they gave me ( 3 ) months to XX/XX/XXXX then to further discuss the circumstances after that time. Interest and fees continued to accrue, but they misreported all the information to the credit bureaus creating negative remarks and status on my files, I notified them to correct immediately, both the credit bureaus along with the bank itself, but to no avail no one assisted to fix the situation then in XXXX I continued to call the bank on numerous occasions asking for an agreement on terms an interest and removal of certain fees they also attached to my account, they still did not respond to my request, time over time month over month I was treated unfairly, they broke FCRA, Fair Lending Laws, FDCPA Laws misreporting my status, disrespectful, ignorance and lack of care, knowledge to fix the issues. I have records of dates and times of me calling them, they just did not care, I continued to pursue the validity of the debt, noting I should have not been charged all of that additional interest due to their lack of corporate inability to make a decision and conclude the agreement .Now months later nothing matches, my account info, credit file info, dates, payments, I have asked several times over the past month for more accuracy of reporting and a statement for corrected balances and terms, never received, now I have asked to CLOSE THE ACCOUNT AT CONSUMER REQUEST ON MY CREDIT FILES .they won't even fix that for me. I have verbally opened a case with the CFPB and now would like to make an open formal investigation .Notably I do not know how many others they are doing this to, especially during the time of a Pandemic, but they need to be stopped and held accountable for their performance to the customers.
Company Response:
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In 2017 key bank was trying to collect against me on a totaled vehicle. I took them to court and their counter claim ( the outstanding balance ) was dismissed with prejudice by the judge. Key bank instead of removing it from credit as they were supposed to. Key instead moved it to a charge off collections account which shows as derogatory on my credit. On top of 4 years impacting my credit I am now realizing damages while trying to finance a vehicle. Key have been slow to respond and unwilling to correct the issue in any reasonable amount of time.
Company Response:
State: VT
Zip: 05401
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: ( This is a summary only. ) I have a nys government benefit card account with KeyBank. The issue is that logging in always fails which requires that I call the KeyBank Support Center. The center simply " resets '' my account - which automatically signs me into the system. However, any successive attempt to sign into the KeyBank system, after the rest, just fails. And once again, I have to call the KeyBank Support Center to reset my account. This process repeats itself ad nauseam : a ) upon account reset you're signed in automatically, you do your stuff, and then log out, b ) successive sign in attempts fail, c ) call KeyBank Support Center to reset the account.
Company Response:
State: NY
Zip: 10021
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021 I received a call from KeyBank Fraud department. It was not a scam. Someone in OH fraudulently withdrew {$2500.00} from my checking account. Went to the branch immediately and filed fraud paperwork and affidavit. Opened a new a checking account and froze old account. I was told approximately 10 days for resolution. It is now 25 days and KeyBank keeps telling me they are still investigating. It's not like it's {$100.00} .... it's a lot of money. I have been in contact with the branch manager in XXXX CT who continues to say 'it is still under review '. On XX/XX/2021 I received a drivers license in the mail from OH. My name, my address, my DL # my DOB, but not my picture. BTW - I live in CT. KeyBank wasn't too interested in this information. I have bills to pay and I have asked for them to deposit {$2500.00} into my account to no avail.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: KEYBANK CARDS OPS, their mailing address : XXXX XXXX XXXX XXXX, OH XXXX - XXXX Your new Key2Benefits their copyright R encircled on upper right side of lower case letter s after the word Benefits then below commercial promising advertisement says Secure convenient access to your Alaska Unemployment Insurance benefit payments. To activate the card call 1800 295 2955 I have used this card at XXXXXXXX XXXX XXXXXXXX in XXXX to buy hot chicken wings and pizza minutes later I checked my Keybank Unemployment Insurance checking account using this same particular card it took my {$200.00} dollars, I doubt it was the bar tender. Now, my {$2.00}, XXXX dollars gone with the wind.
Company Response:
State: AK
Zip: 996XX
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Deposit XXXX, and XXXX, online banking, realized it was a fake check. I transferred money to the person who scammed me XXXX, try to cancel the transaction that I sent, and the deposit, but KeyBank said they couldn't do anything about it.
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am working Key bank on a refinance of my property. This is a program in partnership with XXXX under the Cash Offer option where XXXX funds a short term high interest loan which will be refinanced out of. Keybank commits to a aggressive closing timeline of 30-35 days and makes promises to close in the time frame. My re-finance took almost 60 days to close despite us providing document timely. Experience is both frustrating and added significant cost to our mortgage due to the high interest short-term loan.
Company Response:
State: WA
Zip: 98125
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A