Date Received: 2021-10-25
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: Im filing this complaint as. In I never asked for outrages and kind gestures saving. It is competitively hard to get a job in a local economy.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2021-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-21
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: In XX/XX/2021, I submitted a CFPB complaint ( ID XXXX ) against KeyBank over their failure to pay a {$400.00} promotional bonus for opening a Key XXXX XXXX account. On XX/XX/2021, KeyBank issued a response letter stating they would credit the {$400.00} to my checking account, and that the amount would be reflected on the " next account statement. '' It has been more than four months since KeyBank made this promise in response to the original CFPB complaint, and they still have not credited the {$400.00}. Throughout this time, I've contacted their customer service on multiple occasions to ask about the status of the payment, and each time the customer service rep assured me they were working on it and I would see the credit " soon. '' The last time I made contact, over a month ago, I was told the person at KeyBank in charge of my case would send me a letter in the mail. I never received any letter.
Company Response:
State: CO
Zip: 80525
Submitted Via: Web
Date Sent: 2021-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hello, This is a follow up from my previous complaint. KeyBank instructed me to file this today. I was promised that I would have half of my fees waived my the Area retail leader XXXX XXXX, but that never happened. I will attach our text conversation to this complaint. This is a follow-up from from the Complaint of the bank error that resulted in service fees, a correction of the fees and then another error that resulted in many months of service fees. These fees were on my Key Priveledge select Checking opened in XXXX and then other accounts. Note that XXXX says " This is how I would treat a normal relationship client. '' on XXXX at XXXX PST. XXXX mentions this because he didn't treat me like the other employees he had. When he took management of the XXXX XXXX when the XXXX XXXX area was split between the north and XXXX XXXX areas, his first duty was to fire me. My previous manager, XXXX XXXX, liked me as an employee and treated me like she cared about training me. XXXX did not, XXXX 's boss, XXXX XXXX, didn't like that I was close friends with another manager before being hired. XXXX was never a fan of me and I didn't realize that XXXX protected me from him until she was gone. After XXXX took over as the XXXX, he would do things like plan a meeting, cancel it last minute then show up anyway as a way to disrupt my branch or try to catch me in some sort of unwanted act. At one point when I was manager of the XXXX branch, XXXX gave me a list of 7 areas to remedy and said that I had 30 days to turn them around. When 30 days came around, I had improved 6 out of the 7 areas he wanted. I was proud of what I had done. However, he put me on a pip and gave me a list of accomplishments that would be impossible to get done. we exchanged looks and I called him out. I said " look, if you want me to leave, I'll go, I don't want to work under someone that doesn't want me here. ( I would like to add that when XXXX 's area changed he made a comment in the first manager meeting we had. it was something like " I know you're all a close team, but there are other managers that want to be managers in this area, so you can be replaced '' ) Back to the meeting with XXXX and I where he was putting me on a PIP : I suggested that if he doesn't want me there that I could move to the mortgage department, I was previously recruited by the mortgage department. I experienced some of the same issues with XXXX putting a wedge between my branch manager partners and myself. He even called a meeting that he facilitated, ran and determined the outcome of. he called it a trust building event, but it was more like a wedge building event. My poor treatment has now bled over from being an employee of XXXX to a client of XXXX and I'm still being treaded differently. Today, XX/XX/XXXX, when I spoke to KeyBank 's executive office I learned something. XXXX suggested that I open a complaint with the EO if I didn't like his decision to only waive half the fees, but Key 's EO " followed the market 's decision '' on not waiving the fees or correcting their error in XXXX and XXXX that resulted in months of service fees. XXXX XXXX and XXXX XXXX are both are using their positions of power as a way to push me out of XXXX as much as they can and I feel that they are doing it in a way that is retaliatory. PS. I would like to add one important scenario that really describes how I was treated. One of the times when XXXX was complaining to me about my actions he said that he received word from a client that my bankers were playing with toy dinosaurs when they at work. One of my banker 's had a model dinosaur on his desk because he was a fan of Paleontology, though he didn't play with it. XXXX called to tell me that playing with toys is unacceptable and that I need to control my bankers better. When I said that this couldn't be true and I asked who told him he told me " I heard it from someone who wouldn't have a reason to lie about it ''. It turns out that the person that the person that Told XXXX about the XXXX playtime incident was XXXX 's husband. XXXX was the XXXX XXXX and no longer an employee of XXXX due to the area change. XXXX lived in XXXX and wanted to XXXX XXXX to be closer to home and be an employee of XXXX again. XXXX was my replacement and I found out later that she was talking to XXXX from the beginning of the area change. Soon after I left managing the XXXX branch two big deals that I was working closed. One was cycle country, the other was XXXXXXXX XXXX XXXX XXXX. When these new relationships closed emails were sent out to the branches congratulating the branch/business banking partnership. I wasn't included in the original email, but it was showed to me by a former employee of mine. I wasn't thanked or mentioned for any efforts in gaining those relationships, but XXXX took a job in Ohio doing something with business banking after all her business banking success.
Company Response:
State: OR
Zip: 97302
Submitted Via: Web
Date Sent: 2021-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: still no XXXX bonus! Over 4 months. Did what was required to do!! 2nd complaint as CFPB has not done a thing except to say last complaint from 1 month ag is in progress and key bank needs more time!!
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank employees refused to take my payments in cash.
Company Response:
State: NY
Zip: 14226
Submitted Via: Web
Date Sent: 2021-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I opted out of overdraft protection. My bank allowed 8 different debit transactions in the month of XXXX. I contacted my bank about this issue and they refused to refund the over {$300.00} in fees despite confirming that I opted out of this service. I am reaching out for help further.
Company Response:
State: NY
Zip: 12302
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I had a secured credit card with XXXX XXXXk and I closed the account because of the fees and they had returned my deposit bank to Key Bank on XX/XX/2021 per the letter they sent me. They let me know it was sent back to the card ending in XXXX. This card was linked to my account with Key Bank that was closed out in XXXX of 2021. I have contacted Key Bank several times and they have stated several times that they did not receive a payment of XXXX back to the account from XXXX XXXX The checking account number is XXXX and it was the card ending in XXXX.
Company Response:
State: CO
Zip: 80013
Submitted Via: Web
Date Sent: 2021-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-13
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX I tried opening a new checking and savings account with XXXX XXXX XXXX and was denied due to overdraft fee 's in the amount of {$460.00} at Key Bank back on XX/XX/XXXX. At this point in time I had my identity stolen and had to dispute an account being opened using my identity with XXXX earlier this year. The bank sided with me and stated that I was a victim of identity theft and therefore was not responsible for the amount owed on that account. I have never been a member with Key Bank and believe this has to do with the same person that stole my identity.
Company Response:
State: OR
Zip: 97212
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Key Bank wanted to charge a large processing fee upfront before handing a loan estimate. This is not allowed as per the consumer finance website " By law, the only fee that lenders are allowed to charge you before issuing a Loan Estimate is a small upfront fee to pay for pulling your credit report. The fee will usually be no more than {$20.00}. ''
Company Response:
State: WA
Zip: 98034
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I called this company to returned voluntary the car XXXX XXXX XXXX because I could not pay at the moment for health issues then to avoid problems with this company I decided return it. The key bank picked up the car in my residency XXXX XXXX XXXX XXXX, XXXX XXXX NY XXXX. After that I called them and they informed me that the car was sold and the totally cost of the debt was totally cover. Then I received the last bill with the balance {$0.00} dollars. After all two months later I received another bill from another location of KeyBank in the state of New York that I have to pay the totally cost of the car. I called them and they told me I have to pay and I began pay about six months but they pushing me that I have to pay the totally cost of this debt. Then I asked for the real documentation that they told me that they have that I signed that I am responsible for this debt. I requested that send to me at my address. I never received nothing so they reported in my credit the debt but they didn't reported the payment that I made. I want an investigation of this because I have the proof that the balance of this debt is {$0.00} dollars. Now the balance is {$12000.00} dollars.
Company Response:
State: NY
Zip: 11691
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A