Date Received: 2022-01-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In response to a promotion by Key Bank which offered a {$200.00} bonus for opening a checking account and having {$500.00} direct deposited to that account, I applied online for a checking account using the online promo code with Key Bank. I was approved ( see attached ). However, when I attempted to access the account online it confirmed my user name but I could not get a new password. I was told that I was locked out and should call XXXX where I spoke to XXXX at great length on Saturday, XX/XX/2022. He concluded that the account was indeed open and that someone from tech support would sort out the problem and send me an email next week. After no email came, on XX/XX/2022, I called the same number and spoke to XXXX who insisted that I must appear in person to confirm my identity. I told her that was impossible and she told me there was nothing she could do. In the meantime, I have set up direct deposit with one of my employers who has sent {$0.00} to this account and two other banking institutions have send test deposits. I have no idea what the problem is with identity since that was checked in the application which was approved. XXXX told me that as of XXXX am XX/XX/2022, someone at Key Bank decided that I must appear in person to validate my identity. There was no explanation nor logic to this request. I am elderly ( age XXXX ), not in good health and can not make a trip to XXXX, XXXX. I live in Massachusetts. Key Bank needs to open the account and be done with this foolishness. The offer was to open online which is what I did. To do otherwise is bait and switch and fraud. To further show how chaotic an operation Key Bank runs I received an email on XX/XX/2022, encouraging me to make at least a {$10.00} deposit or the account would be closed as of XX/XX/2022. No written demand to appear in person was listed in the email. I think Key Bank hides behind the boogeyman of fraud to cover its general incompetence. Clearly they do not know what they are doing.
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-23
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A Key Bank employee opened accounts and a prepaid card in my name. I was notified by mail on XX/XX/2021, that an account and card existed under my name. It notified me that there were recurring payments on the card in question. I want the accounts and cards at their bank closed immediately as they are the result of fraud at their bank. I would prefer someone contact me to confirm they were closed.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Key bank denied me of insured credits they promised in advertising.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2022-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Someone stole a Federal Student Loan check in the amount of {$9800.00} issued to me by XXXX XXXX XXXX XXXX ( XXXX, NY, partner bank Key Bank ) and was able to open a fraudulent account at XXXX XXXX XXXX with only my name as it appeared on the check and then cashed the check on XX/XX/XXXX. No verification was done. XXXX XXXX XXXX denied a claimed filed by the issuing bank ( Key Bank ) claiming that the check was " deposited into an account with my name '' no other biographical information was associated with me. Another department of XXXX XXXX XXXX confirmed that the account was not mine and sent me a statement confirming that I did not have an active account since XXXX. I have contacted the Fraud Department of Key Bank to no avail. Now no one wants to accept responsibility for their negligence. How do you open an account with just someone's name? and how are you able to cash their check with no verification?
Company Response:
State: NY
Zip: 10466
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: A former boss, pre paid money into my credit card and bought the goods with my credit card and then called his bank to stop payment saying that it was a fraudulent transaction and the credit card company ( XXXX XXXX ) is saying that I owe the money. I went to the FTC and the FBI about the matter and nothing has been done. It ruined my credit score and I want to sue XXXX XXXX because I lost a job opportunity because of it.
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am a Client of Keybank who has been barred from calling or entering a KeyBank Facility due to not wearing a mask in their branch. After KeyBank made an error that they refused to fix, I filed a complaint with the CPFB. After filing the complaint KeyBank 's solution was to close my accounts and " exit '' my relationship. They closed my XXXX deposit accounts, but my mortgage, credit card and investments are still at KeyBank. I received a letter threatening me with legal action if I call or enter a Keybank facility. I can not call to get my online banking unlocked. I have also elected for online tax forms and mortgage statements. I have to send my XXXX XXXX XXXX son into the branch with cash to make the payment. I sent a letter to XXXX XXXX but haven't received a response in 2 months.
Company Response:
State: OR
Zip: 97302
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have sent certified letters to Keybank on XX/XX/2021 and i have on numerous occasions submitted complaints about this same issue over a year now regarding the unauthorized reporting of the negative payment history being reported on my consumer report. Pursuant to 15 U.S. Code 1681a2 ( A ) ( i ) which states that The Congress has found the term consumer report does not include report containing information solely as to transactions or experiences between the consumer and the person making the report. Keybank has violated my right to privacy and this statue by reporting the payment history information of this tradeline account to the consumer reporting agencies. The Congress said transactions or experiences should remain between the consumer ME and the person Keybank thereby making the reporting of this accounts payment transactional history inaccurate. Pursuant to 15 U.S. Code 1681a ( b ) ( 1 ) Keybank has injured my credit worthiness, credit standing, credit capacity, character, personal characteristics, and has caused me mental anguish as you have violated my consumer right to privacy and damaged my reputation ;
Company Response:
State: PA
Zip: 18974
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-16
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: Keybank put an incorrect address in my XXXX report. My address is XXXX XXXX XXXX XXXX NY XXXX. Keybank put an additional entry that says XXXX XXXX XXXX XXXX XXXX NY. This is an error that a rep put in. The address in XXXX XXXX does not exist. Keybank won't correct and I asked XXXX to put a notation in my file which they did not do. Keybank claims they verified the XXXX XXXX address. I never submitted or showed a document that I lived at XXXX XXXX XXXX XXXX XXXX. Since no document exists Keybank ins in violation of the Patriot Act and I would like to file a complaint.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2022-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have been charged numerous times throughout 2021 with fraud charges that I have not authorized. I have had to have my debit cards closed and replaced 4 times in the year. Most recently XX/XX/XXXX for XXXX different charges equalling {$130.00} The provisional credit was reversed with explanation that the companies provided proof, however, I can not get through to these companies as I do not have accounts with them. This is a constant issue I have with keybank and have never had with my other banking institutions. My accounts never seem to be secure and not getting the protection from Key
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I placed an order for food delivery from XXXX XXXXXXXX 's through the XXXX app. After about an hour, I got a notification that the food could not be delivered. Per the app, the driver had already picked up the food. When I placed this order, I also signed up for the XXXX monthly membership, in order to get free delivery on this order. I contacted XXXX customer support, and all they would tell me, is that the driver could not complete the delivery and I would be refunded for the order. Since I added the membership to this order, I asked if my membership would be refunded too. Per XXXX, they cancelled the membership. I discovered the next day, that they cancelled the membership for the next month. I wanted it cancelled immediately, because I didn't get the order that I requested it for. When I contacted on XX/XX/XXXX, XXXX said that due to recent refunds and adjustments on my account, they were not willing to cancel my membership. As I mentioned, I only signed up for this membership because I had ordered the food. The food wasn't delivered. The entire order, including the membership fee, should have been cancelled. I advised XXXX that I would follow up with my bank. I contested the charge with Key Bank. They granted a temporary refund while they researched the charge. After almost three months, Key reversed the refund, saying that they couldn't help. All of that brings me here.
Company Response:
State: OH
Zip: 45417
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A