Date Received: 2022-02-03
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: This financial institution has willfully and knowingly caused damage to me by discriminating against me the consumer.
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened my Key Bank account online. I planned to use this account as my primary bank account. I was informed after opening the account online that i would need to come to a local branch to complete the opening process. I took time to travel to the local headquarters branch and arranged an appointment with the branch manager to finish opening the account. She took copies of my ID and other documents. I received multiple followup emails at least twice to confirm my account is fully open and ready for use. I arrange my direct deposit into the account. A week later all transactions in the account would appear and then disappear with no record. I received notice from a brokerage account that my transfer to my Key Bank account had failed and i would be accessed fees. Same thing happened with another transfer and i was accessed fees. I reached out to the branch manager again and informed her the unusual problems. She reached out to her back office and then told me that my account was closed WITHOUT any notice and that's why transfers into my account failed. I asked her how could this possibly be as she confirmed multiple times the account was fully opened and ready for use. She said it was because the back office said " negative banking history. '' I was in shock. I do not have any negative bank history. I have never defaulted nor gone into debt etc. I have never experienced amy problem like this before. Now i am faced with multiple fees from failed transfers after Key Bank confirmed multiple times my account was fully open and ready for use.
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a personal checking account online with Key Bank on XX/XX/2022 and gained online access. I made some deposits to start using the account, totaling {$1500.00}. On XX/XX/2022, I discovered my account had been restricted when I could no longer log in online. No one notified me of the restriction, or instructions on how to proceed. I called online support, various branches, executive client relations, and fraud support to discover my checking account had been " flagged '' and under investigation because I am located in California and Key Bank does not have a footprint in the state. Key Bank has refused to release and return my balance, and I am unable to transfer out my funds or re-gain online access. I would appreciate my balance of {$1500.00} be returned via a trackable shipping method like UPS. I would also recommend Key Bank to revise their business practices to notify account holders of any such restrictions and to inform them of next steps forward, rather than for the consumer to be kept in the dark while their funds are inaccessible. Thank you.
Company Response:
State: CA
Zip: 94539
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-30
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I closed all of my accounts with Key Bank a total of 3 accounts on XX/XX/XXXX. I received a letter in the mail on XX/XX/XXXX saying that I has been over drawn {$110.00}. I was never contacted about this issue from Key Bank. When I called the number on the letter they said the account ( Checking ) was not closed properly and that it was my problem and there was nothing they could do for me. The XXXX XXXX branch has giving my husband ( XXXX XXXX ) a hard time for the past 3 years to go in to the branch and cash checks & deposit his XXXX checks into my account. We know protocols are for cashing checks if not on the account ( 2 forms of ID & a {$7.00} fee ) he had 4 forms of ID. They even took it a step further and called the police to have him removed from the branch. This branch location has such a turn over in personal every time you walk in there are different faces there. This is many reasons that we closed out the accounts at Key Bank. The main reason we are contacting you now is the letter that is dated XX/XX/XXXX from Key Bank says that I owe them {$110.00} over drawn this account is closed I feel that I don't owe this due to the mistake made by Key Bank Association. Please contact me if you have questions XXXX XXXX @ XXXX cell, work # XXXX XXXX
Company Response:
State: NY
Zip: 13208
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have a Checking Account with KeyBank, NA. Because if health problems my account statements, etc. are sent to my business in Washington , DC. Neither my business, any of its or my agents or representatives, or I 9including persons acting with my authorization ) received an ATM debit card from KeyBank, NA for my checking account. Nevertheless, approximately XXXX dollars in ATM withdrawals and debit card purchases weew made with a debit card issued by KeyBank, NA for my checking account. I filed a dispute with Keybank, NA and it denied it without investigation. As I am in Ohio and has been present in Ohio at all times the noted unauthorized withdrawals and purchases were made. Request to KeyBank, NA for ATM and store film, which shows I did not make transactions, have been ignored. I have filed a small claims action in XXXX Municipal Court.
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I believe I received an email or notification when I logged into my KeyBank Checking account that if I opened a savings account with at least a {$10.00} I would receive a {$35.00} bonus. I opened a KeyBank savings account on or around XX/XX/2021 with the first ( and only ) deposit of {$50.00} deposited on XX/XX/2021. I never received the bonus. I went to the XXXX, OR branch on XX/XX/2021 and asked why I didn't receive the bonus. The clerk didn't know and called corporate. I don't remember the reason I was told why I didn't receive this bonus, having just been told that I didn't receive the checking account bonus either. I just remember thinking that these promos were all deceptive.
Company Response:
State: OR
Zip: 97222
Submitted Via: Web
Date Sent: 2022-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-27
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On or around XX/XX/2021, I saw an online advertisement by KeyBank that if I opened a checking account and deposited {$500.00} within XXXX days, I'd receive a {$200.00} bonus. I made my first deposit of {$250.00} on XX/XX/2021. By XX/XX/2021 ( 60 days later ) I had made XXXX {$250.00} deposits into the account. I hadn't received my bonus and when I stopped into the KeyBank in XXXX, OR on XX/XX/2021, I asked why I hadn't received the bonus. The clerk said the promo was tied to my account, but she didn't know why I didn't get the bonus. She called the corporate office and was told that because I didn't make a single {$500.00} deposit within the XXXX days, I didn't qualify for the bonus. I feel this was a deceptive marketing strategy. I asked for a print out of the promo and was provided the attached print out.
Company Response:
State: OR
Zip: 97222
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Years..12 yrs w/Key bank.Now they do not refund fraudulent charges and make a customer jump through hoops to the tune of XXXX XXXX dollars by one predatory debtor..there are morre they never address.NOW after closing the local branch disconnected phone calls and chats..I have no HELP..taking care of this XXXX yr old WW2 vet while they promote themselves on sociaL MEDIA IS UNBEARABLE TO SEE.tHEY ABOLISHED A SAVINGS ACCT W/FEES IN A FEW MONTHS! they GAVE THE wrong DEPOSIT INFO AND MY XXXX WAS never DEPOSITED.i AM STILL PRAYING TO SAVE THIS FARM PROJECT..BUT NO DEPOSIT BECAUSE THEadvisors AT THE BRANCH GAVE ME THE WRONG deposit INFO..WAS APPROVED XXXX XXXX.NO DEPOSIT. yet.Continuous issues, nightmares in a very scary time for all of us.These folksd do NOT deserve whatever status or license they HAVE to take anyones money..ever
Company Response:
State:
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I had a relationship consisting of a checking account, personal line of credit, and a credit card with Key Bank. All of a sudden all XXXX accounts were closed within the last 10 days and the only explanation I got was that the bank has a right to make that type of closure. They told me that that I am excessive risk and I feel it is merely a ploy of an excuse. My credit card is paid off every single month and I usually keep my reserve line of credit at a {$0.00} balance unless I need it for an emergency, etc. My checking account has very little cash deposits and I do not overdraw my account to incur fees. My credit score is pristine ( XXXX range usually - changes monthly ). My personal line of credit just renewed in XXXX and I had to pay an annual fee of {$50.00} to cover the annual dues for period XX/XX/XXXX through XX/XX/XXXX. After receiving this account closure notice I requested a refund of the {$50.00} fee paid ( I even offered to accept a pro-rated refund of the unused portion ) and the telephone banker told me that they were unwilling to provide such a refund. This is unfair and abusive to close my account down in such a manner as I have been a very responsible individual and maintained a positive relationship with my accounts. I feel that as a consumer I am entitled to a detailed reason for account closure and why I am treated unfairly. I am asking for a detailed reason not some general excuse. This is quite irritating and has me very upset as I must now spend time and resources to go and establish a new account somewhere else. The reason I'm upset is that this is now going to hurt my credit file since the creditor closed the account rather than myself taking the initiative to do so. Other potential new creditors will see this reporting and it may impact my ability to secure a new relationship with another financial institution.
Company Response:
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: To Whom It May Concern, On numerous occasions, I have reported ATM debit card fraud and theft to KeyBank. The complaints have not been properly investigated nor addressed. Managers at KeyBank have stated that it is " impossible '' for debit card transactions to be fraudulent despite many attempts to reasonably address the issue, which has resulted in {$710.00} of unaccounted for money. The following includes a breakdown, by date and amount, of the unauthorized ATM withdrawals at various locations totaling {$710.00} : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX | {$23.00} XXXX | XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ME | {$100.00} XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX {$63.00} XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | {$160.00} XXXX | XXXX XXXX XXXX ATM XXXX XXXX XXXX XXXX XXXX XXXX {$28.00} XXXX XXXX XXXX XXXX Tg XXXX XXXX XXXX, ME | {$130.00} XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ME | {$130.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ME | {$63.00}
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A