Date Received: 2020-06-29
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Ive called key bank multiple times to have them send me a new card to my new address ive sent a change of address with photo and they still are saying they cant issue a new card im getting so upset because i have bills to pay can someone please help me get my unemployment card
Company Response:
State: WA
Zip: 98087
Submitted Via: Web
Date Sent: 2020-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: A fraudulent charge was made on my business checking account on XX/XX/2020 through Key Bank. The bank was alerted ( by their own fraud detection algorithms ) that a charge on my card looked suspicious. They notified me and I advised them that it was indeed fraudulent, I did not make these purchases. I am in Ohio, the charges occurred in New York. The money was nevertheless deducted from my account. I was told they need to investigate before the money would be credited back to me. It has been 10 days. Still, they have not fully returned my money.
Company Response:
State: OH
Zip: 45255
Submitted Via: Web
Date Sent: 2020-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I use a general purpose debit card with the Mastercard logo issued by Key Bank. I use this card only to get cash at the ATM in XXXX. On XX/XX/XXXX I noticed some {$2000.00} + of fraudulent charges on my card statement. I immediately called the Bank and had the card closed. The bank then investiged the fraudulent charges. 11 days later, they concluded that they were not at fault, largely because I had not lost the card. Since that time I have been investigating on my own. One transaction for an amount over {$500.00} was made at a major retailer. I was able to gain the name of the person making the purchase from the receipt. {$640.00} in fraudulent purchases were made at an XXXX bingo parlor, which was not open to the public at the time. When I inquired at the parlor about possible survelliance video they weres, I was told that they were kept on ly two weeks, so they had no information. I plan to initiate legal action in both of these cases.
Company Response:
State: AK
Zip: 99516
Submitted Via: Web
Date Sent: 2020-06-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The afore-screen did not have my option, so I chose what may be similar to my issue : " Problem Using debit or ATM card etc ... '' On XX/XX/2020 I received a text from Key bank stating my balance, I immediately called Key bank and stated " The amount is incorrect '' I searched for my wallet and noticed that is was not in my car. I informed the Key bank representative that " My wallet has been stolen out of my car and the charges are fraudulent '' Moving forward I told them to '' cancel my cards ''. Also I asked " Can I put a pass code on my account '' in which I did. On XX/XX/2020 I called Key bank to set up my cards into " XXXX '' I called XXXX, the representative asked for identifying information, name, last 4 social and birth month and year. The representative stated " Will you please hold while I access your account? '' I stated " How can you access my account and verify me and you have not asked me for my postcode, the person who stole my identity can give you the same information that I have given you, this is why I added an extra security to my account by adding a pass-code that they would not know? '' Then and only then did the Key bank representative ask me for my pass-code. I gave the Key bank representative my pass code, she then states " I must call the Key bank branch to verify your pass code '' I stated " I did not set my pass code up at a Key bank branch I called XXXX 's customer service department '' She states " Please hold I must contact the branch '' In which she kept putting me on hold, because a branch never responded. Moving forward she connected me to someone else. The individual stated " She is not sure why the Key bank representative did not ask me for my pass code, she is not sure if the system had prompted for my pass code, but upon her further looking into my account she noticed and stated I see first the red banner, it is the first thing that pops up alerting identity theft on your account '' The representative is not sure why she did not ask me for my pass code. I stated to representative, I am upset I have taken all safe guards necessary protect my account and this is unacceptable. The person that has my Driver 's license, social security card and birth certificate can call Key bank and give a Key bank representative my information and key bank will give the thief access to my account, this is unacceptable my identity has been stolen and my account has been compromised. My pass code should have been asked of me. I feel violated and feel that my account is not fully protected as it could be. If only the representatives across all departments ask me for my pass code will give me some relief and security.
Company Response:
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2020-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-11
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I have had a Keybank credit card since XX/XX/2012, I have always paid my payments and my credit limit has always been {$2000.00} but after I made a {$1000.00} payment towards my card they decided after looking at my credit score which I didn't authorize they lowered my credit line dramatically and posted to my credit score about it which lowered my credit score. I talked with Key bank and they said it's what happens when you look like a risk factor and me paying the large amount made them look into me. I want my credit limit back to {$2000.00}
Company Response:
State: ID
Zip: 832XX
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-10
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: The number I have on file for my unemployment the number on the debit card does not match the debit card I received in the mail from KeyBank
Company Response:
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2020-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: XXXX has XXXX XXXX which allows us to add on our utility bills to our credit and increase our credit. I called them Numerous times to find out why my bank isnt working. They said to contact the bank and theyve said its On XXXX side Ive been very patient and asked numerous time to no avail. I want this fixed
Company Response:
State: CT
Zip: 06405
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: For the months of XXXX, XXXX and XX/XX/2020 I was charged a {$3.00} fee for paper statements. I never received any paper statements and did not change my settings from paperless to paper statements.
Company Response:
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Problem getting a card or closing an account
Subissue: Don't want a card provided by your employer or the government
Consumer Complaint: i applied for unemployment with new york state and the state gave me a choice of direct deposit or debit card. i choose direct deposit but never the less he web site decided that in an illegal way to steer me towards KEY BANK debit card which i did not want and now that it has my funds i can not contact them or get a debit card to use my money issued by new york state nor can i contact them and new york state seems to indifferent to my problem please help me get my money from KEY BANK or promt new york state to reissue my monies direct to my account XXXX XXXX XXXX XXXX XXXX XXXX XXXX new york XXXX
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2020-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I tried disputing a transaction that I have made which was a total of {$54.00} purchase which was the date of XX/XX/2020 at XXXX. The Name of the company is XXXX. another thing is unemployment had put in my money for the month of XX/XX/XXXX and the money was never on my card and i called XXXX and they never answered the phone
Company Response:
State: NY
Zip: 10457
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A