Date Received: 2023-03-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We wrote a check to one of our vendors in the amount of {$1200.00}. on XX/XX/21. This check was intercepted and washed, the name of the payee and dollar amounts were removed and the check was altered to {$14000.00}. to a persons name. We filed a claim for Fraud on XX/XX/21, and to date Chase has informed us XXXX XXXX XXXX is investigating the claim and they are awaiting XXXX response. XXXX has been investigating the claim for over 1 year now, I don't know who is giving me true information because XXXX will not update me and Chase really doesn't either. I am being told it is still under investigation, I think there has been enough time to investigate, we really would like to have our {$14000.00}. Refunded.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My bank card was stolen and somebody did refunds from my transaction and ask for the money back and took the the money out my account and now the bank want credit the money back into my account
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hello, I am making this claim against chase because I personally deposited a check that the insurance company sent me on XX/XX/XXXX. They told me that the funds were going to be available on XX/XX/XXXX and it was not like that, they withheld the check. For the amount of {$5300.00} I am not sure exactly the amount but it was impossible to take the check or to cancel it I went directly to the bank without knowing it the check was not signed by First Acceptance insurance, but the one who received the check at the bank I change it without any problem. The 8 days passed that the funds would not be released until they contacted the XXXX XXXX company and they gave them authorization of all the telephone numbers they said that they did not give authorization when it was lies XXXX XXXX was willing to help me so that I could recover my vehicle. They told me a different story that every time I called that XXXX XXXXXXXX needed someone of theirs to go personally to authorize that check, that the number I provided was not from XXXX XXXXXXXX or that it was not authorized in the system I was so frustrated since my vehicle was in an auto body and paint repair shop that I called the insurance company to cancel the check or try to do something but it was impossible because they had already cashed the check in my account but it was withheld and my account was closed to this day I have problems, that's why I lost my job, the car was taken by the financier from the workshop because I had no way to pay the amount of the damage to the vehicle I don't have a copy of the check because I personally left it in the bank. This surprised even the people who work at chase because I told them that it was very strange why they didn't cancel the check or send it back. This is all because they kept the check using my funds without the ability to release the funds to me or return or give me the opportunity to get my funds back. I would ask you to please help me resolve this case since the amount of this payment arrangement is still owed to my account, my credit was damaged, there were many damages caused to me by this situation. now mimes I opened an account with chase with the hope that they will solve something for me and I deposited 2 insurance checks, XXXX for a XXXX dollars and the other for XXXX and they also retained the XXXX check I would like to please get help.
Company Response:
State: CA
Zip: 91606
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I made a wire transfer with Chase bank to send money to a business asscoiate in XXXX. The important business asociate never received the funds. After three call and over a week of waiting while the customer continued to check for the funds availability. I cancel the wire transfer and requested a refund. I was told chase would try to get my funds back. This is totalt unreasonable and I have been waiting eight days and am now not getting any answers from Chase. Chase never was able to make the funds available to the business associate. I requested on many occasion any form or verification that the funds were available. They never were! Chase after many days never completed the wire transfer and this was confirmed by my business asociate and his bank and now they are making excuses and not replacing my funds causing problems for my business. XXXX XXXX XXXX XXXX XXXX!
Company Response:
State: TX
Zip: 78217
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for a credit card with a promotion offering three complimentary nights, but unfortunately, I did not receive them even after meeting the requirements. I contacted the company on XX/XX/XXXX, and was informed that the certificate had been issued on XX/XX/XXXX. They assured me that they would re-issue the certificate and I should receive it within 10 to 14 business days. However, I did not receive anything for the next three weeks. After contacting them again on XX/XX/XXXX, they informed me that I would need to wait another 10 to 14 business days, and that was all they could do. As a result, I would like to file a complaint regarding this matter.
Company Response:
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: JPMorgan Chase issued the credit card. My daughter who is an authorized user set up the card to use as payment for XXXX transactions. She did not receive any notices about fees when she set it up. Later I noticed that the bank was charging a {$10.00} fee for each XXXX payment, some of which were only {$2.00}. All of the transactions were small, averaging {$10.00}. Although I always pay my card off monthly, the bank also charged interest of more than 29 % on the XXXX transactions. These fees totaled up to several XXXX dollars over a few months. When I realized that I was being charged a lot of fees called " transaction fee '' on my statements, I called and asked the bank to explain the fees. They said that XXXX payments are considered cash advances and subject to a minimum {$10.00} fee and interest. I never take cash advances because I know in general that the fees are high. I do not recall ever receiving a notice from the bank that XXXX payments were subject to cash advance fees. Moreover, the way the fees were characterized in the credit card statements was opaque if not outright deceptive. I asked the bank to waive the fees. They agreed to waive 1 fee of {$10.00} but not the remaining fees. These fees are egregious. The bank did not provide sufficient warning to the client before or after imposing them.
Company Response:
State: VA
Zip: 22309
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: JP Morgan Chase is again failing to process disputes in accordance with the law. I reported a transaction I was overcharged on in writing on XXXX separate occasions over the past XXXX months. JP Morgan Chase has not replied at all except with irrelevant form letters about high volumes and delayed response times. It's now been more than XXXX weeks without acknowledgement or resolution. The last irrelevant form letter reply from chase was on XX/XX/2023.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I was on a mortgage with my ex-spouse. When we divorced in XXXX, I waived all equity, assigns, and all interest in the home, and my ex-spouse was ordered by the court to refinance the marital home and remove myself from the mortgage. He did not comply, was delinquent on making the mortgage payments, and the house was foreclosed on with my name still on the mortgage. I made numerous attempts at requesting that the bank take action to clear my name, but they refused to honor the court order each time. My credit has been severely negatively affected since then and Ive been unable to reverse the effects due to the actions of my ex-spouse and JPMorgan Chase Bank refusing to honor the court order.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023, I received a letter from Chase that they were closing my credit card account. They refused to offer a reason. My complaint is that I was charged a {$550.00} annual fee in XXXX for use of the card. Since they closed my account, I can't use the card for almost all of 2023, but they are refusing to credit me for the annual fee.
Company Response:
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am out XXXX XXXX XXXX XXXX XXXX On XX/XX/2023 I went to the XXXX XXXX Chase Bank JP Morgan and the banker, XXXX XXXX helped me deposit four of my XXXX XXXX XXXX checks via the mobile app and two additional XXXX XXXX XXXX checks I had to give to the teller in person because the amount was too high for mobile deposit. On XX/XX/2023 I went to the XXXX XXXX to withdraw {$10000.00} out of my account and it was declined. The bank told me that they suspected it was fraudulent because their third-party verification system did not verify the telephone number on the check stub. They told me they can not release my money due to the fact the number is not a registered number to the company. The checks were Issued from XXXXXXXX XXXX XXXX and the Insurance Carrier is XXXX XXXX XXXX XXXX served by XXXX XXXX XXXX and XXXX XXXX XXXX phone number is ( XXXX ) XXXX. It clearly says on the stubs that XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX The checks have cashed and cleared on the Insurance side but the bank has been holding my money since XX/XX/2023 and refusing to release it to me even though it has cleared and will not return to Insurer. on XX/XX/XXXX I spoke to and emailed XXXX XXXX who requested a credit card statement to match my address on file. I emailed it to her. XXXX XXXX stated that my account will be restricted for 10 business days and on the XXXX business day the bank would either remove the restriction on my account or send back money to Insurer. I show up to the bank on XX/XX/XXXX, which marks the XXXX business day and they would not send the money back to the insurer nor remove the restriction on my account. On that day, They told me they closed my account and that I can't access my funds. On XX/XX/XXXX XXXX XXXX the Branch Manager requested copies of my paystubs to upload to my profile. I provided all 6 paystubs. She said they would file a suspense release form and depending on the result they may or may not write me a check. On XX/XX/XXXX I went back to the same branch to check on the status of the suspense release and the banker told me XXXX XXXX never uploaded the documents she asked for on my profile. XXXX XXXX also did not upload the credit card statements she requested from me according to the banker.
Company Response:
State: MA
Zip: 02126
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A