Date Received: 2023-12-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had a direct deposit on XX/XX/2023, from my employer, chase bank is withholding my money and will not let me retrieve my funds to pay my bills and left me in a financial bind especially around the holidays. Chase bank will not let me get my check out of the bank and is giving me the run around. please try and help me to resolve this issue with chase bank.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: To who it may concern I bought a service on XX/XX/XXXX for XXXX from XXXX XXXX and XXXX. This service was ongoing service but after our initial talk they were out of reach for multiple months and have not gotten the service that was promised. I filed a dispute with my credit card company but was unable to resolve this issue.
Company Response:
State: IL
Zip: 60077
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: There are 5 unauthorized transactions from my Chase account sent wire transfers to a XXXX XXXX bank, with a total of {$87000.00}. Chase has not provided me an answer for 2 months. The money is a big amount of saving for me and I hope Chase can provide me an answer as soon as possible. Thank you very much!!!
Company Response:
State: CA
Zip: 911XX
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was a victim of the XXXX data breach. I want these item 's Deleted from my credit reports. As you can see, the XXXX actually deleted them. because I was a victim of this data breach.
Company Response:
State: CA
Zip: 92354
Submitted Via: Web
Date Sent: 2023-12-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, was working through a trip planning agency XXXX ( found them online through sulekha.com ) to purchase one airline ticket from XXXX, XXXX to XXXX XXXX, XXXX from XXXX XXXX I NEVER received the airline tickets. Contact : Merchant Details : XXXX Merchant Contact Name : XXXX XXXX Merchant Contact Number : XXXX ( Not reachable now ) Email Address : XXXX Background ( Conversation with Merchant ) : The travel agency mentioned a low discount fare of {$1300.00} through XXXX XXXX ( Attached correspondence on ticket quoted from travel agency ). However, they attempted submitting multiple fraud charges through different merchants ( listed in supporting documentation in email and through text messages ) and I never received the airline tickets. Hence, I was not able to travel as the tickets were never issued to me after multiple back and forth with the merchant and the cost of the airline tickets had drastically increased later on. The travel agency posted 4 charges on my credit card as below ( {$1400.00} in total ) XXXX. XXXX : Merchant : XXXX XXXX : {$660.00} XXXX. XX/XX/XXXX : Merchant : XXXX XXXX XXXX XXXX XXXX : {$200.00} XXXX. XX/XX/XXXX : Merchant : XXXX XXXX XXXXXXXX XXXX : {$540.00} XXXX. XX/XX/XXXX : XXXX : XXXX XXXX XXXX XXXX XXXX : {$67.00} Upon asking why they are attempting to make charges through different merchants, they mentioned because Chase Bank was rejecting the charges and was not allowing the merchant to make the payment. Since the payment was not going through, the merchant ( Email and Mobile conversations attached ) mentioned they refunded XXXX of the transactions. For the XXXX XXXX charge they mentioned they are not aware of it and their XXXX department was attempting to contact XXXX XXXX. When I never received either the refunds on the airline tickets and attempted to contacted the merchant through phone and email to mention the same, they were not reachable. Background ( Conversation with Chase Bank ) : I disputed the 4 merchant charges with Chase Bank on XXXX as I NEVER received the flight tickets from the merchant. Chase issues a temporary credit on my credit card while they attempted to contact the merchant and get additional details. 1. Claim # XXXX : On XX/XX/XXXX, Chase sent a letter back to me that the charge of {$660.00} ( XXXX transaction ) is valid ( attached correspondence from Chase ) and that they reinstated the charge back on my account ( due on XX/XX/XXXX ). The reason provided was that While you may have a valid complaint with the merchant, the results of our investigation confirm that the transactions are valid and no billing error occurred on your account No supporting documentation was provided by Chase that the airline tickets were actually issued to me. When I reached out to Chase on the phone, I was advised by Chase that the reason code entered by Chase Fraud Customer service may have been incorrectly entered as Having an issue with the service instead of Did not receive the service. However, no credit was issued back to me. XXXX. Claim # XXXX : On XX/XX/XXXX, Chase sent a letter back to me that the charge of {$200.00} ( 2nd transaction ) is valid ( attached correspondence from Chase ). The reason provided was the ticket was issued to me. However, the XXXX attached on the notice sent from Chase was of a different passenger XXXX XXXX and was from a different merchant XXXX It is for the travel dates XXXX XXXX from XXXX, XXXX to XXXX XXXX, XXXX. All of above has caused tremendous mental stress to me from both the merchant and Chase bank over the past 5 weeks. In the end I was not able to even travel because of the high cost of airline tickets over the holiday period and I was in a depressed state at home during the holiday season.
Company Response:
State: GA
Zip: 30076
Submitted Via: Web
Date Sent: 2023-12-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I deposited XXXX checks via mobile app, XXXX under my name and another under someone else but endorsed to me, the next day I noticed that the app said the funds where on hold until the XXXX. Didnt think nothing of it but that same day the XXXX I noticed that my XXXX accounts and another XXXX where XXXX a signer where frozen and funds couldnt be used, not the funds from those checks but funds available from other sources. I contacted chase via phone and they told me the checks couldnt be verified, that XXXX looked like it was written by a child, that it was missed spelled, that they couldnt contact the maker of the checks ( never called him ) that the amount was suspicious, that the endorsement was wrong, that they tried contacting the third party by phone but the number I provided appeared as someone else, I been calling every day trying to solve this issue and XXXX just running loops with their solutions I already contacted the phone carriers and the phones are under each of XXXX of us and also the maker ( my employer hasnt been contacted ), the last suggestion they gave me was to ask the maker of the checks to cancel the payment, and that cant be done because chase already cashed the checks and deposited in my account and froze the money until they solve this matter. So now here I am no solution tru them over the phone or the branch ( they refused to take ids in the branch and we both have accounts with them ) the branch said it cant be solved there because of policy with the call center, today is the XXXX and XXXX to XXXX XXXX where I know theyre gon na keep my money
Company Response:
State: TX
Zip: 797XX
Submitted Via: Web
Date Sent: 2023-12-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: JPMCB CARD SERVICES Inquiry : XX/XX/2023 the bank I called said I filled out a application. And would not tell me the specifics of what the application. I said I never did. And they said they could help me, even though it will be on my credit reports for 2 years. A hard Inquiry caused my entire credit scores and good feedback on my credit do not reflect a big loan paid off didn't reflect what should be on the my credit rating and so forth. + Bank ( XXXX ) XXXX
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Chase either colluded with XXXX XXXX, or failed to investigate an erroneous Charge. On XX/XX/2023, I was charged the wrong amount as the posted amount was different than the charged amount on the items Question. I provided documentation including photos of the items in question to Chase Bank with the correct amounts posted. Chase chose to ignore the photos of the items, and accept the charge as valid in violation of Massachusetts Law. Massachusetts Item Pricing Law requires food and grocery stores to individually price mark most items with the actual selling price. Therefore since Chase knew or Should have known, Massachustts price law, I should have been able to reverse this charge.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear sir, I would like to inform the proceedings of XXXX pay account. Today, I received an email to verify the payment method, which had the data of old closed credit card. This credit card was used to charge {$10.00} as a monthly payment for XXXX XXXX, every month. I have checked the payments profile and decided to dispute a content of it. It states the address is XXXXXXXX XXXX XXXXXXXX, United States. However, I have never resided in this town, but only in XXXX XXXXXXXX XXXX where I have lived more than 19 years so far. I have checked the site of subscription and found there was no items to pay as the subscription ; therefore, it is difficult to consider I had the subscription of XXXX XXXX, which is under deputation. Regarding the charge of XXXX on XX/XX/2015, I found the business site of this company. And I strongly believe we got the subscription from the latter. Since the membership time to XXXX must have been acquired by my son, probably around in 2015, I am sure he does not play this game for extensive period and am not sure whether he remembers he had the subscription. Since I do not remember the charge on this closed credit card, I am sure I have not paid to this game company XXXX. Therefore, I want to request myself the explanation of situation regarding the charge on to this closed credit cards for, maybe, extensive period from your company, since the charges were made by your company, XXXX. Sincerely,
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXX XXXXXXXX chase bank has decided to close my account for no reason provided. Until this day XXXX XXXX XXXX XXXX I still do not have any explanation on why this happened and my very needed funds are still blocked, I am ok with them closing my account, since its at their discretion but not ok with them not sending my my account balance XXXX XXXX XXXX that are needed to provide to my family. This is unacceptable, especially during the XXXX. Because of the this my children wont be able to have anything for XXXX. I need your help please
Company Response:
State: MD
Zip: 20814
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A