Date Received: 2023-04-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: We have a Chase Visa freedom card. We noticed a series of {$10.00} fees that were appearing on our statement without explanation. When we contacted the credit card company, we were told that these were cash advance fees, even though we were not asking for cash advances. The representative claimed that when the credit card was used with an app called XXXX, that is how it was coded in the system. She said this was disclosed on XXXX website. we asked her to identify where, on XXXX website this was disclosed, and she then pretended to know, and when we pressed her was unable to find it. She was an account supervisor in the customer service department at Chase from their Missouri office, and her name was XXXX. When we confronted her with the fact that she had misrepresented the disclosure, and that she knew where it was, she hung up the phone on us. The total amount of fees is {$170.00}. The call took place on XX/XX/XXXX at approximately XXXX XXXX ET, from our phone number XXXX.
Company Response:
State: NJ
Zip: 07666
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX I left the country on XXXX leave. I returned the end of XXXX. While reviewing my chase bank account I realized multiple charges made from an online casino I immediately called the bank and informed them. I call the merchant and they told me they will review the charges and refund my money in 10 business days and I should inform my bank of fraud. Over {$18000.00} was moving backs and forth in my account. I did inform my bank an a claim was open. When I called to get an update they had denied my claim and told me I can no longer open an account with their bank and my accounts would be frozen and any money returned by check. The person said I should send whatever documents I had. I send my flight information, a copy of my bereavement letter from work, my bank accounts showing where I was getting money from to support my family, my birth certificate, and a copy of my mothers funeral program. When I followed up with them they told me that all charges were online and me being out of the country doesnt prove I didnt make them.
Company Response:
State: AZ
Zip: 85323
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: My account at Chase was hacked for XXXX in withdrawal fraud. the monies were taken out with my debit card number and pin. I had the card and have never withdrawn on the account. When Chase sent me a new card more money was taken out before I had the card. I have not withdrawn on this account as it was a gift from my late father. Chase has only agreed to cover XXXX of the toal, claiming the remaining balance taken out was not fraud. It was the same pattern of XXXX taken out each time in a suburb of XXXX. I live in Florida. Chase will not send me the additional monies owed me. I am not trying to defraud Chase I just want them to reimburse me for a fraud they never even told me about unitl over XXXX was taken out. I am so frustrated. Please help
Company Response:
State: FL
Zip: 34135
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Have been a client with chase since XXXX. Opened a checking and savings account in XXXX and deposited a certified cashiers check from XXXX XXXX in the branch. Funds were made available and I moved them into my savings account. A day later my accounts had been frozen and then closed. I was told by chase they didnt have to tell me why and would mail me a check after 30 days. I had to fight with them for a week to get my lifes savings. The bank showed no remorse and I still do not know why they treated me with such content. I remember feeling ashamed and embarrassed. It seemed like all hope was lost until I was able to come across someone at the deposit/risk department who coordinated with the branch were I deposited the check to get my money back. I will make note that not even the branch employees understood chase reasoning and couldnt give me an answer as the risk team at chase would not reveal that information. Nothing like feeling left and discarded like trash at your worst moment when your down.
Company Response:
State: FL
Zip: 32803
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I got scamed twice the first cost me {$720.00} although the metchant said that they will return my money then after that cannit be contacted no more so i file a dispute bank is not helping me at all they said case is close because i authorized it, of course i did but then no car transmission was not delivered, the second one also a transmission order for the same car the form of payment is XXXX and wire transfer i tried disputing also but then they close the case again like the first one, their reason is the money already been delivered but they should investigate where the money ends to the receiving banks, it seems like they are helping scammers to collect money it doesnt help me at all. Please see attach supporting receipts. Thank you!
Company Response:
State: CA
Zip: 91343
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: While on vacation in XXXX, my fiance and I were taken to a custom clothing store ( XXXX ) where we ordered custom suits, shirts, shoes, and dresses that were supposed to be shipped to us. We were advised that the items would be shipped to us via XXXX and, in lieu of a receipt, we were provided the XXXX contact information for the sales representative. However, we never received any tracking information for the items and our attempts to reach the salesperson were unsuccessful. When I attempted to locate alternate contact information for the vendor, I came across a multitude of negative online reviews posted by other American tourists who also never received any of items they purchased from XXXX. After learning that my experience was not an isolated incident, I filed a credit card dispute with Chase. However, Chase incorrectly classified my dispute as an " in-person '' transaction and promptly denied my dispute when the merchant provided a fraudulent/forged document bearing my signature which I never signed. Chase also provided contradictory information regarding the status of my dispute during my last two phone calls in order to stall any follow-up efforts on my part until after the dispute period ended.
Company Response:
State: TX
Zip: 77080
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/2013, I walked into Chase Bank XXXX XXXX in XXXX, Ohio. I met with XXXX a personal banker and told him I was interested in changing banks because XXXX XXXX had charge me a {$10.00}. Fee that I shouldnt have been charged. XXXX offered me a Veterans Checking account, He stated you get free checking, Free checks and a free safety deposit box. All for being a Veteran I agreed and have been a Chase customer for more than 10 years. After 10 years and 1 day XXXX Chase took {$53.00} out of my checking account without my consent for my safety deposit Box, without notifying me. On XXXX after returning from vacation I called Chase customer support and was told to go to the Branch Office. I then went to Chase Bank XXXX XXXX in XXXX Ohio and was told that they changed the policy. I told them I wanted to cancel the safety deposit box and i was advised they werent going to refund my money. On XXXX @ XXXX XXXX I received a call from Chase XXXX and the female on the line stated we changed the policy and your not getting a refund. I was NEVER notified about the change in policy and never agreed to pay or have money taken from my account.
Company Response:
State: OH
Zip: 45042
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I checked my credit report and seen that there were discrepancies, and it was started on XX/XX/2022. I've contacted the company, and nothing was done yet this is still on my credit which is hurting my credit.
Company Response:
State: GA
Zip: 30813
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/2023, I applied for a XXXX Simplicity card to transfer a balance from my Chase Sapphire Reserve card. I was approved, and initiated the transfer immediately. After XXXX two week waiting period, I was told that it would take an additional 2-4 days to process my transfer, during which time my original, full payment posted to Chase ( I paid onmy due date of XXXX, the transfer was processed on XXXX ). XXXX assured me that once the transfer processed, I could have the overpayment refunded to my bank account ; I called Chase and arranged for this to happen, with a refund of {$3800.00} from my personal payment back to my bank account. I gave my routing and account number, and was told that the transfer would process in 1-5 days. When nothing happened, I called the bank, and was told that my refund had been denied, and that somebody should have told me additional documentation was required ; upon follow-up, I was told that there was no way for Chase to refund my overpayment without incurring interest charges for the day between my initial payment and the balance transfer, which there was no way for them to calculate and inform me of in advance. They told me Id been misinformed by the previous agent about my refund being en route, but I was never contacted or informed in any way, and would not have known that there was a problem had j not called customer support to try to follow up. I also was not able to file a complaint or escalate my call, as the supervisor who I was initially connected to told me that she was responsible for all complaints and also the only supervisor to whom one could speak.
Company Response:
State: RI
Zip: 02906
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I ordered a XXXX XXXX XXXX from XXXX in the XXXX website using my XXXX for {$2100.00} on XXXX Friday of 2022 and athe store called me and wanted XXXX more on XXXX for shipping the electric bike so I signed up with XXXX through my bank and they said this person was trustworthy using XXXX after calling them to verify the emails for transaction and bike was supposedly shipped now. So I paid XXXX more through XXXX next day I get a text from XXXX my money is being refunded for XXXX. So called store only to hear he has problems with XXXX and wanted the money through XXXX. So I sent him the money though XXXX after receiving the money from XXXX and actually never was sent a thing for XXXX that I was scammed for including shipping and deliveries and custom fees that were all through XXXX and I reported a regulation e to my bank and they denied any credit and let the scammer get off with my money and would give me a charge back. So I want to know if I can get my money back from the bank since they know which account it went to and won't help me or give me my money I've complained to everyone involved and with no recorse from anyone
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A