Date Received: 2023-04-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a check deposit to Chase Bank on Saturday, XX/XX/2023, at XXXXXXXX XXXX for {$1400.00}. My account was completely frozen for a total of 20 days after that of which I was unaware at first. The deposit receipt only gave notice of delayed funds fro the amount of the check. I made a payment to a credit card from my Chase account for {$400.00} when I did not know my account was frozen and it did not go through. Furthermore, I was charged {$30.00} on XX/XX/2023, by that credit card company for not paying by the due date. On or before XX/XX/2023, Chase Bank closed my account without notice or my permission. I received a cashier 's check in the mail from Chase Bank for {$35.00} days later. I have called Chase Bank on several occasions and have been told several things. At first that a check was mailed but I never received it, then an investigation would need to be held which could take up to a year, then that the company 's phone number on the check in question could not be verified and so the check could not be verified. My last phone call was on Friday, XX/XX/2023, around XXXX XXXX This is the number I called XXXX. I have also gone several times in person to a Chase Bank location in XXXX CA and was told different versions of the same things as on the phone. Finally, I spoke with my company 's accountant about this issue and he informed me that Chase Bank has already withdrawn the {$1400.00} from the company 's account. The accountant and I even called Chase Bank together but the person on the line for Chase Bank refused to speak with the company accountant for unknown reasons.
Company Response:
State: CA
Zip: 90042
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2023 of {$95.00} to XXXX was not handled properly by Chase. Merchant agrees with me, but Chase in an XX/XX/XXXX letter tells me charge was proper, but see annexed letter from merchant. Amount was to be credited. Letter from merchant XXXX is annexed yet Chase continues to bill me. Ugh- please help. Annexed is letter from merchant. Please tell morons at Chase to fix this and reverse any unwarranted charges to my account.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Someone has stolen my identity they are opening bank accounts and credit cards and compromising my email all the companies will do is Nothing I need help
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, on Friday XX/XX/XXXX I accidentally sent {$500.00} to a wrong person through XXXX I accidentally inputed wrong information about the recipient and the money was sent to the wrong person. I tried reaching out to the person I sent the money to but he didn't seem like he was willing to return my money. I also called within 10 minutes of transfer to inform the bank about my situation and submitted an appeal. I really need to get the money back because I'm very short on money right now and it was meant to be used for very important thing. Please help me with this. Thank you.
Company Response:
State: CA
Zip: 92821
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: My business email was hacked and they had access to all my business and personal information. They then created a fraudulent bank account at Chase under my name. Using my email system ( XXXX XXXX ), they were able to convince my business accountant to ACH transfer from our bank account ( XXXX XXXX XXXX ) {$80000.00} to Chase under my name as : " XXXX XXXX - Chase ''. Chase has been un-responsive in taking action against this identity theft and fraud. Their position is that ACH transfer is automatic and it is not necessary to tie the name of the account to the transfer. Of course, the transferred money is gone.
Company Response:
State: OR
Zip: 97214
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: As you may be aware, Chase Sapphire Rewards offers rewards points for travel purchases made with a Chase Sapphire card. However, I have encountered a significant problem with accessing these rewards points today, XX/XX/2023. It appears that my name, XXXX XXXX, is similar to a name on an XXXX list of individuals who are under US sanction and not allowed to purchase airplane tickets or hotel reservations. Despite my repeated attempts to explain that I am a US born citizen and not the same person as the one on the XXXX list, I have been denied access to the Chase Rewards Portal due to this computer error. I have contacted both Chase Rewards and Chase Sapphire customer service multiple times to try and resolve this issue, but have not received any satisfactory responses. I was even instructed to petition XXXX directly to have my name removed from this list, which is not a viable solution as my name is only similar and not identical to the one on the list. As a paying customer and voting member of your constituency, I am reaching out to you for assistance in addressing this issue with Chase Rewards. It is my belief that by denying me access to the portal, Chase Rewards is knowingly limiting my ability to access rewards programs that they advertised as one of the primary benefits of being a Chase Sapphire cardholder. I am asking for your assistance in urging Chase Rewards, JP Morgan Chase, or any other affiliated entity to allow me to access their online portal to purchase flights and hotels and receive the rewards points that I was duly promised from them as a paying customer. I believe that it is important for credit card companies to be held accountable for their actions and to ensure that their customers are treated fairly and equitably. Thank you for your time and consideration, and I look forward to hearing from you soon.
Company Response:
State: CA
Zip: 90027
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I went into my local Chase branch and opened a checking account ( XX/XX/31 ). I tried to fund the account with a {$5000.00} check drawn on XXXX but it turns out that XXXX had changed its clearing house bank and so the check was returned. I then transferred {$1500.00} using XXXX into the account to fund it. I tried to setup a few more accounts to do XXXX transfers in and out of the account ( XXXX, XXXX XXXX XXXX ( wife ), XXXX XXXX XXXX XXXX ). I made a few errors trying to figure out XXXX using {$1.00} transfers that failed but more or less figured it all out and thought I was good to go. The main reason I want this account is our local bank does not do XXXX. A couple weeks later I received my bank card so went to local Chase to deposit a {$5000.00} check to fund the account from a local bank and I could not use the card so I went in tried deposit it in person and was told that my account was being closed but they could not tell me why other than some other department had made a note on my account to be closed and not do business with me every again. I called the number they sent me two more times trying to get an answer but they refused to give me any information other than they are closing my account and will not tell me why. The local branch could not return the {$1400.00}. I also have a credit card with Chase which I have no idea what the state of that is. Chase simply has no one to talk to to resolve this issue. Hard to believe that such a simple issue can not be resolved but clear Chase has automate system without any opportunity to talk with some who can resolve things.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have recently purchased a home and have an escrow account through Chase bank to manage property taxes in XXXX. The escrow account paid my PRIMARY property bill late, then charged me the late fee. I spoke with Chase 3 times about this matter with no resolution. Initially I had to tell them multiple times this was the primary ( non-supplemental bill ). Then they said the county failed to send the bill. I called the county and they claimed otherwise ( not to mention the bill itself has a " Corelogic '' tracer number, indicating that the County did pass it onward ). The bill itself states that the mortgage company requested my tax bill. Chase 's representative changed the story again, and claimed they paid a tax bill ( a supplementary one that we paid, as it is not Chase 's responsibility ). Oddly, they paid this small bill, but not the bill they are responsible for ( which matches the exact amount due and what they calculated we withold ). When asked why they did pay, but late, Chase claims their system scans for errors and caught the unpaid bill and paid it. I am in total confusion that Chase thinks I should cover this late fee. The account had the funds present for this purpose and they appear to have failed at their fiduciary duty. At this point I will write a " RESPA '' complaint as multiple phone conversations have failed to solve the problem. Chase needs to pay the late fee for their late payment of my property taxes.
Company Response:
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: Company : XXXX, a XXXX XXXX XXXX XXXX. Description of Complaint : I used XXXX 's prepaid card payment method to pay for a medical bill incurred on XX/XX/2023. This payment method resulted in a debit ( reduction ) to my bank account of {$200.00} on XX/XX/2023. On XX/XX/2023, I received a notification from XXXX that the prepaid card had not yet been processed by the medical services provider. I settled my bill using an alternative payment method, and contacted XXXX to request a refund. On XX/XX/2023 XXXX was opened in response to my refund request and I received confirmation that my payment would be refunded. On XX/XX/2023 I received a refund of {$200.00} in my checking account. Simultaneously with this refund, my bank account listed a reversal of {$200.00} on the same date. The net deposit, as a result of the reversal, was {$0.00}. On XX/XX/2023 I contacted XXXX customer support via telephone inquiring about the reversal. They opened XXXX. On XX/XX/2023 I was requested to provide a screenshot of the reversed refund in my checking account. I replied with screenshots of my checking transaction log, the original deposit ( including transaction reference number ), and the reversal ( including transaction reference number ). I have contacted XXXX on XX/XX/2023 ( the original inquiry ), XX/XX/2023, XX/XX/2023, and XX/XX/2023 ( the date of this complaint ) regarding the status of my refund. As of today, I have not been contacted by XXXX- only been informed that my case is in progress. See attached files for ( i ) refund request and approval by XXXX and ( ii ) most recent request from the Company, in which are screenshots of 1 ) My bank transaction record, 2 ) the refund deposit, and 3 ) the reversing transaction. I have confirmed with my bank via telephone inquiry that the reversal was initiated by XXXX.
Company Response:
State: NC
Zip: 28209
Submitted Via: Web
Date Sent: 2023-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am writing to express my disappointment with the experience I had with Chase Bank on XX/XX/XXXX. On that day, an account hold/levy was placed on my checking and savings account in the total amount of {$4700.00}. I spent the morning on the phone with Chase 's legal department/levy department and was told misinformation several times about whether they received the letter from the company who placed the levy, Texas comptroller , on whether it would be reversed or not. Despite speaking with the Texas comptroller and having them escalate the issue on their end and fax the document over on XX/XX/XXXX at XXXX, Chase Bank failed to receive it. I waited until Monday to give Chase Bank time to receive it, but when I spoke to XXXX in the levy department on XX/XX/XXXX, she stated they had not received it. Texas comptroller emailed the fax confirmation for XX/XX/XXXX along with the documents as XXXX advised I go to a branch and have them fax it in to a completely different fax number which would " escalate the process, '' but two business days would still be the turn around time. I explained to XXXX how the error of them not receiving the fax should not fall on me and if they could backdate or expedite the process as it is their system error or not receiving this. She explained that is not something she could do, to which I asked to speak with a supervisor. Despite requesting to speak with a supervisor on XX/XX/XXXX at XXXX, I did not receive a call back. I followed up at XXXX, and XXXX was able to find the document and stated there was nothing else to be done. However, when I asked for her manager 's name, she told me she could not give out personal information such as a last name or a good business email to reach her at. She was rude and unprofessional along with lacking complete empathy. After reaching out to other departments, I was informed that Chase Bank 's levy team customer service reps would be the only ones who could assist me. However, after 48 hours wasted on Chase Bank not having proper procedures for their fax machine regarding such important matters, I feel lost as if anything will ever be resolved with them. I hope that you take this matter seriously and look into the issues I have raised. I expect better from Chase Bank and its employees, and I hope that something can be done to rectify this situation.
Company Response:
State: TX
Zip: 78216
Submitted Via: Web
Date Sent: 2023-04-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A