Date Received: 2023-12-28
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I had cashed 2 checks for my co workers that didnt have an ID around XX/XX/XXXX after doing that chase closed my account for fraud and that I needed to bring the 3 party payees with 2 forms of IDs. They werent able to do that right away the process for them to get a passport and an ID from their home country took 8 months. I was able to verify one guy in XXXX of XXXX and they told me I just needed the next guy to come in and they day he did around XX/XX/XXXX they told me they couldnt verify through this same process because they changed policy. So they suggested through their phone number through their system and still it didnt work. They wont release and funds even after the other payees opened a bank account
Company Response:
State: CA
Zip: 90806
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: a chase credit card account was open without my consent with the amount of XXXX and it was open on the date of XXXXI sent information to the company but got no respond.
Company Response:
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Problem with customer service
Subissue:
Consumer Complaint: My business bank a/c with Chase bank was XXXX in XXXX of XXXX without any notice. A check for the a/c balance of {$110000.00} was issued to my US business and mailed to my XXXX postal address. It arrived sometime in late XXXX. I was travelling in XXXX for business at the time. For several months, I've been trying to find resolution to cashing this check and retrieving my business funds with no success. XXXX of the issues is that the postcode printed on the check is incorrect so no banks in XXXX will accept the check. The second is that it's made out to my US business so can not be lodged to my XXXX business account. Third given the significant sum of the check, I am unable to lodge the check remotely to my XXXX XXXX XXXX account. I have tried multiple avenues and called Chase several times at numbers provided, requesting a new check or alternative method to receive my funds. All have said there's nothing they can do to help. I have requested to speak with someone more senior several times, was informed I would receive a call back and it hasn't happened in XXXX month after multiple calls. I have tried to contact XXXX XXXX personally too but have not yet received a response. In addition, XXXX XXXX, the bank VP who opened my account and was my client manager, appears to no longer be with Chase. To further complicate things I am due to move address again in the next XXXX months so it will be even more difficult to verify the address is was sent to as I won't have access to the mail there/have any back up documentation that it is still my address. I spoke with XXXX personal contact who were former and current chase branch employees. They recommended at this point I reach out to you directly to find resolution. I have a personal Chase account and if the money could be lodged to that I can access the funds there and/or wire to another account. I am the CEO and 100 % shareholder of XXXX XXXX XXXX so the money is mine. The delay in accessing these funds has severely disrupted my ability to run my business for the past XXXX months, it has created huge losses for me. I need resolution asap to access my money so I can move ahead with running my business.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have contacted Chase multiple times as I have not reported Fraud but my card and relationship was closed due to fraud. I told them that I never submitted fraud or disputes and they said while an employer submitted them falsely there was nothing they can do. My request is for my credit card to be reopened asap.
Company Response:
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I found my account was closed... they claimed it was fraudulent activity... i asked what looks fraudulent they gave me no answer they told me m funds would be sent to me in 1 to 10 buisness days ... that was over two months ago ... ..they say my funds are under review and they still wont tell me why or anything at this point i have no idea when or if im going to get my money..
Company Response:
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hi! I recently checked my credit statement and saw a hard inquiry by JPMCB XXXX. I never applied and I'm unsure if an account was open. I am sure this is fraudulent activity, as I requested a fraud alert to be placed on my account because someone accessed my information prior to this incident to do taxes under my name. Please remove the inquiry and account.
Company Response:
State: FL
Zip: 33056
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Chase charged me an interest fee on XXXX credit cards that were paid in full according to their own site instructions, their customer service supervisor basically told me to pay the charges as she is not able to do anything due to her system and hung up on me which is beyond disrespectful and aggravating. Chase has been sued multiple times for deceptive practices which they clearly continue to date.
Company Response:
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: XXXX XXXXXXXX I called to transfer nearly {$1100.00} in XXXX XXXX to the card that I have in my possession ending in XXXX. I had XXXX cards available, XXXX that ended in XXXX and the other XXXX. I do not have the card ending in XXXX that had {$51.00} on it. The agent told me that was not a problem, that she would transfer the {$51.00} to the card XXXX as that is the card that I have in my possession. In addition, she said that she would transfer my other rewards that I had available of {$1000.00} for a total of {$1000.00} to my card ending in XXXX. I included a picture of the email showing that the agent transferred these funds to my card ending in XXXX. When I checked on my rewards, the agent closed out my card XXXX that had all my rewards on it! She was supposed to close out the card XXXX, however that card remains open and all of my rewards are gone. I called several times to inquire about my rewards card being closed out in error. They claim that they listened to the call, which clearly they didn't. Why in the world would I want nearly {$1100.00} in rewards to be transferred to a card that I DON'T have, that makes no sense. I included a picture of my card XXXX, which should be OPEN. They claim that they can't do anything about it seen as how I closed my card. I did NOT close out that card, THEY closed it in error. I am going to XXXX XXXX and now Chase has stolen nearly {$1100.00} in rewards from me! That is unacceptable. Please help me, no one at Chase is listening to me. They continue to state that card is closed and can't do anything. This card is where my {$1000.00} in rewards is at and I need my money please. The agent closed out the wrong card and now I've lost {$1000.00} in rewards due to her error, that is not acceptable. On XXXX XXXX from XXXX rewards called me and said the same thing, sorry, you closed out this account and there is nothing we can do. I requested that XXXX listen to the call and I asked to listen to it and she said we don't release that. If anyone actually listened to the call, they would clearly hear that I only have card XXXX in my possession and that the agent closed out the wrong account. Please help me, they are not listening to a word I say and just keep saying that they can't open a closed redemption card. They made a huge mistake which they need to fix! XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. Chase has literally stolen {$1000.00} in the rewards that I earned. It took me a long time to earn these rewards and I should not lose them just because their employee made a costly mistake. Please help me. You can see from the pictures that I had rewards available of {$1000.00} plus {$51.00} for a total of {$1000.00} that should have gone to XXXX which should be open and never closed! You can also see on my picture that they still have the card XXXX open, which that is the card I don't have and should have been closed! I included a picture of the email that shows they transferred the funds to XXXX. Clearly she closed out XXXX in error instead of XXXX!
Company Response:
State: MN
Zip: 550XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Identity theft XXXX XXXX. I phoned credit bureau an got no help.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I got the company through online search, and they sent me a proposal in regard to the build of a mobile application for me and I made an upfront payment of {$3000.00} on XXXX by XXXX they requested more money and I paid {$1200.00} on XXXX They asked me to pay {$890.00} for a dedicated server which I paid on XXXX The dedicated server was to be built within 48 hours of payment and the agreement was that I will have the login to the server to verify the specification that I paid for. When I requested access to the server, they refused to give me the access to the server. I sent couple emails and calls requesting access to the server, and they told me that I can not have access to my server. At this stage, the project was not progressing, and they could not deliver on the XX/XX/ timeline so I reached out to my bank and filed a dispute. They filed a counter dispute and the only money I got back was the initial {$3000.00}. In XXXX, XXXX called me and pleaded that they will complete my project if I pay them the {$3000.00}. After much assurance to complete the project, I canceled the dispute, and they received the {$3000.00}. XXXX drafted a scope change to complete the project in XXXX. As soon as the money was paid, XXXX seized communication with me. The project was not going as it should and they stopped scheduling design review meeting. I sent couple emails and calls without any response however, when they finally called me, it was a new person who claimed to be the new project manager. He apologized and assured me that he will complete the project. He drafted a scope change to complete the project in XX/XX/ and requested that I pay {$1500.00} which I paid on the XXXX. He was responsive the first two weeks of our meeting and gathered information from me on what was left to complete the project. After I made the payment, he seized communication, and everything fell apart. After multiple emails and calls without response, I realize that I was been scammed. I have written an official email terminating the contract and requested a full refund of my money and nobody has responded to my email. The following timelines were agreed and were not met by the company : Initial Timeline of XX/XX/ was not met. The scope change for a new timeline of XX/XX/ was not met. The scope change for a new timeline of XX/XX/ was not met. In general, there has been non-communication since the last payment of {$1500.00} on XXXX. To date, a total of {$6600.00} has been paid, which translates to more than 70 % of the total cost, and no progress has been made for the past 10 months beginning in XX/XX/. When I approached my bank, they told me that they can only file dispute for the {$1500.00} that was paid on the XXXX which they did. I am pleading to the authority to investigate the company and make them to refund my money. Thank you.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A