Date Received: 2023-05-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There was a check placed in to a chase checking account chased put a hold on that check due to it being a business check chase then cleared the check and the checking account was closed about two weeks after that chase has been holding on to the money since. The check is in suspense. There have been serval attempts to recover the funds from chase bank. By myself and the originator of of the check The check was written XX/XX/2021.
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was charged XXXX on my debit card from a hotel I never stayed at.
Company Response:
State: CA
Zip: 92801
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Chase Credit Card company is charging me for a bed from XXXX XXXX I neither wanted to buy, nor did I ever receive. I instituted an investigation online, on phone, and by written letter with the help of the FTC. I have never been given a response to my complaint of fraud and have only been told that the charge is valid. I have never received a bed. Chase 's contract on their credit card statement states that if I don't receive an item charged on my account, I would not have to pay for that item. They have never given me proof I received this item.
Company Response:
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On or about XX/XX/2023, Chase increased my credit card limit from XXXX XXXX to XXXX XXXX. I did not ask them to do this nor give permission. When I got notice of this, I called and asked the limit to be reduced and formally complained via the bank 's complaint system. On or about XX/XX/2023, the limit was reduced from XXXX XXXX to XXXX XXXX. Subsequent to this reduction, my credit score reported by XXXX and other similar agencies and reported by Chase DECREASED because my credit limit was reduced. When I received notice about the credit score decrease, which was the result of Chase correcting its unilateral and unrequested decision to increase my limit unbeknownst to me and without my request or approval, I filed a second complaint with Chase. They have done nothing regarding either complaint. My credit score is now down XXXX points as a result of Chase taking action without my request or approval and subsequently correcting it at my request. Chase simply wanted me to charge more with their credit card so unilaterally increased my limit. I do not want a high credit card limit as I see it as a fraud/cybersecurity risk. If I wanted more limit, I would have requested it. I am retired and seeing a credit score decrease can be catastrophic. All due to the pursuit by Chase of more credit card volume without having a conversation with me, their client.
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased an XXXX puppy from XXXX for $ XXXX that includes the puppy and plane transport it was same day delivery to which did not happen. I got email from XXXX that I need to pay {$1500.00} for pet insurance which I did through XXXX since it was the only payment they accept after a few hours they asked to rent a special crate for my puppy for the flight to which I had to pay {$700.00} to which I gave. I kept calling and asking where the puppy was they kept delaying, called the next morning which was XXXX XXXX and they said they could not deliver the puppy because I did not pay the other half for the crate to which they agreed I did not have to pay. They wont deliver my dog or answer my calls and I asked them to cancel the delivery due to suspicions and they will not answer my calls, texts and emails and wont not give me my money back. I called my chase bank after finding out and see if they can do anything about it and they said theres nothing they can do.
Company Response:
State: NY
Zip: 11377
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, around XXXX XXXX, I received a phone call from Chase Bank asking if I agreed to a {$4700.00} payment. I told them that I had not agreed to anything, and the caller said that if I provided my detailed information, they would cancel the payment. I went ahead and provided my detailed information just to be cautious. Later, I called the bank directly just to make sure. The bank informed me that while I had not given consent, another co-signer, who happens to be my wife, had agreed to the payment. It is impossible for my wife to have agreed as she does not speak XXXX. The bank mentioned that they would conduct an investigation, but the outcome of the investigation was that they could not refund the money.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: These are the events that I can remember. There are additional phone calls to the local branch that are not listed because nothing happened. XX/XX/2023 We opened up four savings accounts and one checking account using checks payable to each child at Chase Bank. XX/XX/2023 Checks were cleared from XXXX XXXX XXXX ( Account that wrote the checks ) Around XX/XX/XXXX we received a letter in the mail for one of the savings accounts stating that the account was going to be closed. I called the number on the letter and the guy said the monies appeared to be fraud. After explaining the children work for our family business and the check was written from the business account, he said he was able to verify it and I just needed to go in to the local bank office and reopen new accounts so the funds could be transferred out of their " holding tank '' and put into the new savings accounts. I immediately went to the XXXX XXXX, FL branch and XXXX, the banker, called and verified everything and opened new accounts so the funds could be put back in. They were supposed to have the funds in the account in a few days. In early XXXX, I received a bank statement in the mailbox for XXXX of the accounts and noticed the account balance was still XXXX. I call the XXXX number and talked with XXXX, a supervisor. She said she couldn't verify me as an owner on the bank account that cut the checks, which is why they did not release the funds back into the accounts. She told me to take a copy of our business ' Articles of Form, Articles of Organization, Articles of Corporation or EIN into the local bank. The next day, I called the local bank and talked with XXXX, a banker, who was going to work on resolution. She said she uploaded our Articles of Organization. On XX/XX/XXXX, I called the local bank to verify funds and nothing happened. The Branch Manager told me the need to verify me ( again ) and asked me to submit a copy of our EIN. I emailed it to her the next morning. On XX/XX/XXXX, I called the local bank again to see if the funds were put in the account. The branch manager said she saw in the notes that it had just been approved and the funds should appear in a few days, as early as Saturday morning. On XX/XX/XXXX, ( today ), I called the local bank to verify whether or not the funds were put in the accounts. XXXX, a banker, told me she checked the accounts and they were closed because there were no funds deposited into the account. She said she could reopen them if I came into the office with my ID and put money into the account. I refuse to do this ; they already have more money than they should from us.
Company Response:
State: FL
Zip: 347XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am writing to bring to your attention a concerning matter regarding unauthorized transactions that have occurred on my lost debit card account. As an XXXX Chase bank customer who recently underwent XXXX XXXXXXXX, I was unaware of these fraudulent activities until recently. Upon reviewing my account statement, I discovered several transactions that I did not authorize or recognize. It appears that my debit card was stolen, possibly through the use of a cloning device. Given my recent XXXX XXXXXXXX and resulting limited vision, I regrettably did not notice these unauthorized transactions until now. I deeply regret any delay in reporting these fraudulent activities when I went to report this, I was told that there is nothing I can do since it was pass 30 days after transaction that I noticed. So they opened up a case and closed it which out ever even sending a letter to my home or a phone call. May I include that all transactions were done outside my living State. Sincerely hope that you can assist me in rectifying this situation promptly When filed police report XXXX XXXX is also willing to help anyway possible XXXX # XXXX
Company Response:
State: FL
Zip: 34743
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Some one got access to my account and also made a card to use at ATM they also had my pen # .When I checked my account I saw the appending amounts I call the bank and told them it wasn't me. A few days later I looked at my account and they had okay the amounts. I put in a fraud complaint and they turned it down stating it was authorized. I call them as I saw the amounts on my account when they were pending to let then know I did not do it and they still let it go thur. Who every the person was they did it in New York and I live In XXXX. I call the bank as soon as I saw the pending amounts and they still let it go thur.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Fraudulent activity was spotted on the credit card. Reported to the issuing company, chase. They removed the charges to conduct their investigation. Resulted in them saying they believe the charges to be valid based on merchant reporting identifying information that matched along with an ip address match. Subsequent research found my personal information to have been leaked in previous data breaches compromising my personal information. Believed to have suffered from identity theft resulting in the fraudulent charges on the account. Have since filed fraud alerts on XXXX, identity theft report with the ftc, and exploring other avenues of recourse. Chase conducted a secondary investigation but still believes the charges to be valid and not honoring the fraud protection offered on the account.
Company Response:
State: FL
Zip: 33904
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A