Date Received: 2023-06-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/23 I notified Chase bank that my wife passed away on XX/XX/23 and I was there to close her accounts. I provided them with a death certificate and was told I was not a beneficiary on her accounts. As instructed by an attorney, I filed an application of surviving spouse for refusal of letters with the circuit court in my county. It was granted. I submitted that document to Chase bank in person on XX/XX/23. I was told I would be followed up within XXXX. That never happened. I called the bank manager on XX/XX/23 ( XXXX MO ) and was told the matter would be escalated. I was not contacted. I submitted a demand letter to Chase bank on XX/XX/23. I still have not been contacted.
Company Response:
State: MO
Zip: 633XX
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had a client write me a check from her bank ( Chase bank ), i then deposited the check into my chase bank account and they closed my account and will not give me my money. They say they are not able to verify the check which they have verified one for me already from the same client 2 weeks prior. It has been over a month and they keep giving me the run around and I try everyday to get my money released. I have been to the branch multiple times and I have spoken to the branch XXXX and she can not help me.
Company Response:
State: LA
Zip: 70737
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I recently tried to open a chase bank account and was denied with the prompt we can not accept you with the information you provided us. I believe the reason I am not being accepted is because a few years ago someone used my personal info to open multiple banks account to attempt fraud, now I have issues trying to bank ANYWHERE. All I want is to be able to open a checking account.
Company Response:
State: CA
Zip: 95127
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am writing to request a correction of the following information that appears on my CHASE CHECKING ACCOUNT IN XXXX account reporting CHASE BANKconsumer report : Dispute XXXX : CAHASE CUSTOMER SERVICES REPRESENTATIVE WAS VERY NASTY DISRESPECTFUL!! Account Number I AM NOT SURE OF IT, BUT IT WAS IN XXXX WHEN CHASE BANK CLOSED MY ACCOUNT THEN IN XXXX. THEY HAVE ME IN THEY SYSTEM THEY NO ALONGER WANT MY BUSINESS. WHEN I HAD A CAR LOAN WITH THEM AND PAID IT OFF IN XXXX NEVER KNEW THEY HAD ME THE SYSTEM LIKE I AM A CRIMINAL. I WAS THE VICTIM, HONESTY I FELT HE WAS XXXX. IF THEY CAN GO BACK TO THE RECORDED MESSAGE IN XXXX AND HEAR IT FOR THEY SELFIES!!!!! VERY RUDE!!! AND I WAS GOING THRU HARDSHIP AT THAT TIME, TOO!!! The information is inaccurate. The report shows I owed money to the bank that I have already repaid, and the report shows that I was suspected of fraudulent activity but I was the victim of a scam and not the perpetrator. Im the victim of XXXX scam andThis email is regarding a matter that has gone unresolved as well as the poor treatment, disrespect, negligence, and overall prejudicial judgment I have endured and suffered while dealing with this matter with the financial institutions and constituents. The matter dates to XXXX where deposited a XXXX for a relative during our familys tragedy, the XXXX of my XXXXXXXX XXXX XXXX son and nephew. As my family and I grieved, tried to muster up strength to seek justice as well as trying lobby together to have my nephew laid to rest, this matter ensued. Once you all at CHASE BANK made me aware of the matter revolving around the XXXX, I chose to see punishment against that person or people, when all the information and facts were given to me. CHASE WAS NO HELP!!! I paid for the reversal, penalties and all monies owed from that just to move past it quickly because I didn't want to have to go through more stress during the time my focus and emotions were devoted to my son and nephew and family. I connected with one of your representatives who I have communications with regarding it. The representative for your institution handled me poorly. There was a lot of back and for communication, requests for information on my claim on the matter, requests of documents. I submitted, acknowledged, and cooperated to clear my name and the matter to no resolve on your end. You all have not resolved the issue nor returned any money, let alone provided any reason for the actions pursued. There after you all sent me a credit card that I am unable to use, because I am restricted from usage of the account, yet I still have auto loan with you all. I am unable to use the card, but I received alerts and notifications speaking of usage of the card. So, I am compelled to ask, how can the card be accessed for fraudulent transactions, but I as the account and card holder can not use it. Time has lapsed since the incident occurred and I was in no capacity of pursuing the issue at the time although I saw legal representation to get this cleared. So now at the present day I am fully capable to advocate for a proper resolution and reconciliation of the account and my relationship with you all. I want all matters rectified so that I can bank with confidence in the institution I have trust to do right by me as a consumer and member of. Thank you for your assistance.
Company Response:
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On the night of XX/XX/2022, I lost my Chase debit card and cell phone while visiting XXXX XXXX, Louisiana. In the early morning of XX/XX/2022, someone withdrew unauthorized a total of {$9500.00} from the stolen card at multiple locations, including Chase ATM, XXXX, and XXXX XXXX, etc. I reported the unauthorized activities to Chase Fraud Department immediately after the discovery on the morning of XX/XX/2022. I provided evidence that the charges were indeed unauthorized by me by including the alert emails Chase sent me, my police report, and a witness statement, I was with my boyfriend the entire time when the incidents occurred. JP Morgan Chase, however, ignored the mounting evidence that the charges were indeed unauthorized and denied my claims multiple times. They cited that the person used the correct PIN to conduct the unauthorized transactions, I never voluntarily shared my Chase debit card or PIN information with anyone, nor did I authorize anyone to use my card to conduct these transactions. When I asked them to prove these transactions were authorized by me, they declined my request. Therefore, the bank has failed to prove the transactions were indeed authorized by me, they acted against consumer protection law and its own terms of service.
Company Response:
State: MD
Zip: 21230
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Chase.com, I have attempted to change my name after my name change order. I have sent it to them, filled out forms, went into a branch here and they tried to change it. They ended up sending me a new debit card with my old name on it and are making me switch it right now as I need my new name on my card. This is a huge burden to change everything again, and they are not responding well. They keep sending mail like I am a new message/question and there is no context kept. I am not able to get them to listen or do the change. I am asking every day in messages, and in person they seemed to say they could not do it. I am in a bad situation if I can not switch over to my new name as I need my name to be consistent for all the things. I don't understand how they are not able to just do it, I sent the paperwork, legally they have to. I feel like Chase is discriminating against me.
Company Response:
State: CA
Zip: 947XX
Submitted Via: Web
Date Sent: 2023-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have sustained weather related damage to my home in XX/XX/2022. The insurance company XXXX XXXX XXXX ) has paid for the repairs and has included the name of the mortgagee on the check. JP Morgan-Chase bank XXXX the mortgagee, has received the funds and has placed the funds in an escrow account. in a XXXX moment, JP Morgan-Chase refuses to release the funds to me. They stipulate that I fix the house first then they will release the funds. Well, I can not repair the house unless they give me my money to do it. I have gone through the process that they have in place but they still do not distribute the funds. JP Morgan-Chase sit on more than XXXX of my money. I am obligated to follow their process but they themselves do not do their part. They know that they are a big financial institution and there is little I can do.
Company Response:
State: TN
Zip: 37215
Submitted Via: Web
Date Sent: 2023-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/23 To : Chase Bank, Claims Dept. Tel : XXXX Fax : XXXX From : XXXX. XXXX, ( XXXX ) XXXX XXXX : ( 1 ) Consumer Financial Protection Bureau XXXX and ( 2 ) F.T.C. ( Report No. XXXX ) RE : XXXX XXXX XXXX XXXXXXXX RETURNED MERCHANDISE = XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX RE : XX/XX/ - {$21.00} Claim Reversal This is an appeal of the claim reversal on XX/XX/. You are in violation of federal law and the Fair Credit Billing Act, and Chase will be sued for {$250000.00}, if this claim is not immediately reopened and handled in good faith and pursuant to law. Moments ago, I spoke to a rude woman on your telephone line, named XXXX. XXXX lied and said this was a travel cancellation and the charge was valid, because I didnt follow the travel policy. THAT IS A BLATANT LIE. This is returned merchandise, and has nothing to do with travel, or any cancellation. XXXX then lied, and said Chase contacted XXXX. XXXX said that didnt happen. XXXX then lied, and said Chase was never sent proof of return. Thats a lie, I attached it to my original claim. I have been on hold with XXXX 3 times, for nearly 40 minutes each time, and EACH TIME XXXX confirmed that they received the returned item ( which was never opened and never used! ) XXXX continued to lie, and stated XXXX disputed my claim, and provided a response on XX/XX/XXXX XXXX denies this. Notably, XXXX illegally refused to provide me a copy of this purported response from XXXX. I demanded a copy, over six times. Proof of XXXX receiving the return is attached, and XXXX email confirming a {$21.00} credit, is attached. Chase Bank is lying and committing fraud. ATTACHED : 5 Pages
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the day of XX/XX/2023 I was robbed of my belongings such as my wallet and cellphone most importantly, this occurred as I was in my local gym like any other. For a week or so I did not have any way of communicating since I didnt have my phone, when I acquired one I logged into my chase bank application realizing my bank account had been charged with some transactions not authorized by me thru XXXX XXXX XXXX XX/XX/2023 {$2900.00}, XX/XX/2023 {$2900.00}, XX/XX/2023 {$2600.00} in all {$8600.00}. I immediately called my bank to inform them, they cancelled my card and gave me a new one and they did return the money at first. Some time went by and in the month of XXXX it happened again but this time it was the bank whom had retaken the Money assuring that they had information against me saying that i had committed these transactions, they sent me this so called proof which all I saw where receipts of transactions from a different country under my name to some people that I have no knowledge of and have never seen them. I have gone to the bank and tried to prove my innocence by showing my police report of the incident and various other paperwork, till this day I dont get my calls answered and havent had any money claim case reopened.
Company Response:
State: IL
Zip: 60638
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: on Monday XX/XX/XXXX I received a text who j thought was chase bank asking if I gave permission to send a wire transfer of XXXX to XXXX Florida. I also have multiple texts claiming them to be chase bank. they had me completely change my accounting and routing numbers for both accounts my total checking and my business banking account an total the amount that had been wire transferred over is business account {$3400.00} checking account {$2600.00} CHASE BANK MEMBER I got a phone call after I replied NO that I didn't approve this purchase, shortly after that I got a phone call who even had the same number as chase and over this whole ordeal took almost two hours and then I immediately rechecked my account and it was drained. if you listen closely you can over hear them discussing that its a wire transfer scam. please get back to me as soon can you can. thanks
Company Response:
State: NY
Zip: 10019
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A